I brought my car in for repair and was impressed by the professionalism of the staff. They…read morecarefully diagnosed the issue and clearly explained what needed to be done. The repair was completed properly, and my car now runs smoothly. The only downside was that the service took longer than I expected. Overall, I'm satisfied with the quality of the work.

We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

Joey was professional, friendly, and efficient. great experience. He let me know that I had a nail…read morein my tire and recommended where I could get it fixed. Really appreciated his kindness.

When Tim couldn't upsale me on the more expensive oil change he was furious He poured the oil in…read moreand said he wasn't responsible for what happens to my engine. He under inflated my tires and never checked anything else. He refused to reset the oil warning on my dashboard. When I asked for help he waved for me to pull out. Stay away unless you want to pay for overpriced filters washer blades. I never had this problem with the one on 82 in Strongsville.

Jacob and his team were very professional and quick at solving my engine coolant problem created by…read moredifferent Take 5 franchise. I will definitely return to this location for further service.

What could improve? Everything…read more Horrible. First of all, I was supposed to be waiting for 10 minutes...45 minutes later!! I get helped, and they wouldn't give me the oil I wanted. They insisted that I get a certain kind of oil for my car. They refused to give me the one I requested. (The kind I wanted is the one listed for my car and I've been using it for years). The oil they were 'making' me get was $170. ONE HUNDRED AND SEVENTY DOLLARS. For a simple oil change. The employees were beyond rude. They actually insulted me when I left. When I said no thank you and left, there was a random guy with a faux mullet who yelled out, "have fun blowin up your engine" wow. Wow. Absolutely avoid this place unless you like being over-charged to be insulted. Ridiculous.

These guys fixed our power steering pump the same day we brought the car in. They took the time to…read moreexplain that the pump they put in is of the highest quality and can be serviced anywhere in the country (in the event of a move or vacation). The owner Matt left us feeling confident in their work and said that he wanted us to come back, but not for the same issue -- because he did it right the first time. They also called us to give us the cost of the repair prior to doing any work on the car. Lastly, the price was actually a bit lower than the estimate, so we were very pleased. Excellent work!

My mechanic since I owned a car. Honest and efficient. Never tries to do what you don't need…read more Having them inspect a used car before buying is worth the money.

Worst auto repair service in a long time. Too many excuses lies to explain many delays and lack of…read morerepair! Felt like I was talking to a shady used car salesman, deceptive and could believe anything. It was a three month ordeal. Horrible.

took my car here to get looked at because it smelled of gasoline. they told me my gas tank was…read morerusted out and split so that's where the leaking was coming from and I would have to get a new gas tank- trying to charge me over 3k- I took it somewhere else for a second opinion. second opinion (not Rad Air) said there is nothing wrong with it and it may have just been a freak thing that I may have over filled my tank. Saved myself a ton of money. Rad air charged me $50 to look at it and tried to take more of my money by charging me over 3k for a new tank. Kind of sad how untrustworthy people can be. Do not go to him if you want an honest answer on your car.

First of all I had my car at this place for some minor body work. After a few days I picked up my…read morecar and the work was superb. The people here are the nicest and most professional people you will ever find. Jeanette, Nick and Chris are the best. I can't recommend this place enough!! Thanks for an awesome experience!!

Automotive Excellence is responsive, knowledgeable, efficient and dependable. They have…read moredemonstrated the same high quality of repairs in the three times I have used their services. I recommend them to others at every opportunity.

Adam and the crew are always helpful and they are honest and take the time to explain things. I…read morehave been going to them for over 16 years and they always take care of my car. They are great guys and I only take my cars there.

I have been going here for about 6 years. I have never had a problem. They are honest and never…read moresuggest unnecessary repairs.