I'm following up on my previous review because unfortunately, I don't feel this situation was actually handled.
When I initially spoke with the manager, he was very nice and made me feel like my concerns were genuinely being taken seriously. He told me he would look into the incident, conduct an investigation, and follow up with me afterward. Because of that conversation, I left feeling confident that the situation would be addressed.
Unfortunately, it has now been nearly a month and I have heard absolutely nothing. No follow-up, no update, and no explanation. While I appreciated how the manager spoke with me at the time, I feel that the action I was led to believe would happen simply did not.
I was a regular customer at this store, which makes the entire experience even more disappointing. I expected better, especially after taking the time to bring my concerns directly to management.
At this point, I will not be returning to this store. I hope management takes situations like this more seriously in the future and understands that how a customer is treated matters just as much as what happens afterward. read more