Had to cancel my trip with my dad due to medical conditions and was told no refunds only a voucher. I was only using this service due to certain conditions and will never need a voucher. I am not a fortune teller therefore was unable to see that my dad would get sick. They don't offer any insurance plan just in case you have to cancel. read more

I have been using Groome shuttles to and from the Atlanta airport for several years now. My daughter and her husband moved to Columbus with the Army and I visit frequently. I have always been pleased with the service and the shuttles are very prompt. If your flight arrives early they try and get you on an earlier shuttle too. Before COVID there were shuttles every 30 minutes. Now they are not as frequent but hopefully will be as business ramps up. The Columbus office is spacious enough and the restrooms are fine. I recommend this business for airport transportation. read more

Be certain to put in your arrival time not your flight departure time when booking online. It's definitely not clear. I had to wait 2 hours for the next shuttle and they don't offer a refund. Super annoying and NO customer service help. read more

You screw me over the last chance I. Get to see my family and you screwed me of it. I booked a certain time for leave and booked it weeks and advanced. And then brought me bad news hours before my leave start to sign out so I couldn't take leave before I deployed. I booked time in advanced and you robbed me. You are the definition of incompetence and worthlessness. Thanks for ruining the only chance I had for leave . I hope another service rise that can honor people time and money a deliver a service that helps instead of screw over military service members. read more

Price for a round trip has increased 50% since before the pandemic. And yet they no longer offer departures from the airport every hour. My flight arrived at 2:30pm, and I had to wait for the 3:55pm shuttle instead of the 2:55pm one. read more

Stolen Property, Travelers beware of the employees, Do Not to leave anything of value to you or your family on the van, IT WILL BE TAKEN BY THE EMPLOYEE! I had a driver taken a forgotten item from the van once I was dropped off at the airport. I reported the incident and I'm still waiting for an explanation, compensation or an apology. Up to this date, the only information given was that the employee quit during the investigation. Very poor representation of your Business Disappointed customer :( read more

Daughter had a travel credit from a shuttle earlier this year being cancelled. She used that credit for another flight. morning of her flight her flight was delayed an hour and not scheduled to land until 2 minutes before her shuttle. All other shuttles after that are booked. won't issue a credit because it it was the day of, but her flight didn't get delayed until this morning. When we called called customer service to see what she could do the customer service rep was very rude and hung up on her before she could finish asking her questions about trying to get on a later shuttle or keeping her credit read more

The absolute worst transportation company ever with the shadiest most underhanded tactics. I booked a trip with them and within minutes tried to cancel. It took me forever to reach someone and when I did the agent was rude and refused to refund my money. I called them within minutes to say I no longer needed the trip. I will never use the trip. Yet they refuse to refund me Now I will file a chargeback with my credit card company and sue them if I have to. read more

Getting from Atlanta to birmingham is smooth. Only thing is the ride is uncomfortable, vehicle hot and no water on hand the whole drive. Make it so riders are comfortable and the experience changes. read more

We always use Groome to get to the airport in Atlanta for our flights. On the morning of 10/26/19, we took the 4:15am shuttle because we had an early flight to Hawaii and let me just say I've never prayed so hard in my life. I can't remember the driver's name, but she definitely should not do early morning shuttles because she was swerving all over the place and running off the road. Everyone in the mini bus was just looking around at one another and you could see the fear in everyone's eyes. I could not have been happier when he finally made it to the airport. Everyone literally flew off that bus! From the outside looking in, we probably looked like a bunch of eager travelers ready to begin our vacations. read more

Don't let the employees tell you, you can cancel and get a refund. I thought everything was good to go until I got a letter in the mail a week later from the refund department denying my refund. Pretty shady way to run a business. convenient but a little expensive. website is easy to navigate although it only gives you certain time options based on your flight which is kind of annoying. if i only have a carry-on and i've already checked in i don't need to get to the airport three hours early. I'll find another way to get to and from the airport from now on. read more

Had a reservation for 10:15, I arrived at 10:15. The driver looks at my name on his reservation sheet and tells me I'm full, you will have to get the next one. I waited for the 11 something van, only to be told that it was full. I called groomed and they gave too shits. Told me they were going to put me on at 1 am but to try and get on at 12. The 12 am one was full as well. Now I have the privilege of arriving home at 4 am to only have to be up at 7 am for work. Save yourself the money and just pay the $10 a day a the airport economy lot. It's $50 for a ride with groomes. Why deal with these people over a few bucks. They clearly give 2 shits about their customers! Update: Thank you for your copy paste response. I'm sure it took as long to write as it did your driver to leave me at the airport. read more

I usually ride groome for work and never really had a bad experience until tonight. The drivers I have rode with are friendly, greet you and give a little small speech as you start your journey. Not the case tonight, the driver did say make sure your seatbelts are fasten, nothing. It was so cold inside the van. It was the most uncomfortable long ride I had. I wish I had one of the other drivers. read more

If I could put zero stars I would. I booked this and apparently there was a no refunds for any reason in the fine print. We had to cancel our trip entirely for financial reasons sadly and despite reaching out to cancel this booking a month in advance, they refused to issue a refund. This is terrible business practice, especially when a cancellation is requested so far in advance for financial reasons. I reached out to them numerous times to cancel and follow up and got no response. To anyone that expects any level of customer service, do not use this company. They retained $240 for a service I cancelled a month in advance for no reason. They indicate it is a "credit" but considering I live in a location I'd never be able to it so that is completely worthless. I completely understand a policy like this for last minute cancellations but not a month ahead. In todays environment, I honestly can't believe a company like this is even operating still. I know I'll get a canned, impersonal response stating "we're sorry our policy doesn't align with your travel plans," but obviously that is just the company avoiding the ultimate fact that it's policy is just plain unethical and could care less about customers. I will spread the word to everyone I know so others won't be stolen from as I was along with countless other reviewers. So disappointing. read more

Beware! I picked the 9:30am shuttle from the ATL airport to Auburn because that was the only one that would work for me. A few days later, they called me to tell me that they cancelled that shuttle. This was extremely frustrating and I told them that I needed a refund. THEY REFUSE TO GIVE REFUNDS. Even when THEY ARE THE ONES that cancelled the service!! So they literally stole my $49.45 (because I added a tip for the driver which was another huge mistake). You cannot charge someone money, cancel what they paid for, and not return their money. I am unaware of any company that is not issuing refunds for something like this that was THE COMPANY'S mistake and not to mention all that is going on with Covid. Even airlines are issuing refunds. This is absolutely ridiculous. I will never trust this company again. read more

My flight arrived on time but I was sitting in the red of the plane. I walked out the door to the groome location 5 minutes late to no shuttle. I talked to other riders who were waiting and they remained in the location with the driver for 45 minutes and another driver even turned around after waiting 80 minutes. Same company...so why was I left behind. I call and the representative Justin told me I would be placed on the 6:15 shuttle( it didn't exist) then I called and was told I would be moved to the 6:30 shuttle (didn't exist) NO REFUNDS AND BAD SERVICE THIS IS THE WORST EXPERIENCE IVE EVER ENCOUNTERED WITH A RIDE SERVICE read more

I'm on the Col-ATL Shuttle, which I've used a handful of times. So many trips, scheduling is easy; was running late, so I smoothly changed my rez on the way to their office. Vans are new and clean-- but the *ride is positively *industrial! Seats are waasy tiny in the back row-- Smaller than an airline seat --and fkn HARD: in 20 mins, I *really need to move, and cannot. Driver is efficient and courteous, buuuut steering is drifty at best. Yeah, *every.single.bump. Even I might not be able to drive better, given the suspension and sail-area, but hope that Groome can negotiate better next fleet. I'll still ride it cause its easy when I'm away for awhile-- you can park free in their lots-- but be prepared. I've never been carsick before, but this is rough and I'm gettin nauseeus urp Yes, its the worst ride of my entire life, took a star away bc driver is unaware that drivers surrounding her/us are having to take *evasive action! Yoikes read more

I do not recommend using Groome Transportation. I was traveling from Chattanooga to Nashville and our van overheated. We were without air conditioning for more than 30 minutes on a hot day. It was close to unbearable. The driver stopped at a gas station and added water, which was helpful and it allowed the air conditioner to work, but unfortunately, we continued and the van overheated again. We broke down before we got the Nashville Airport. Our driver desperately called for help multiple times, but the folks at Groome did nothing to support us. We were all pretty shocked how they could just abandon us. After being stranded by the side of the road for an hour, a family member of one of the riders arrived was able to take me to the airport. He also took all the other riders to the airport as well. He was amazing and am so grateful for his selfless kindness. I received no apology or reimbursement from Groome. I sure hope the driver was able to get home, as he was left stranded there without any timeline as when they were going to pick him up. They seem very inept at dealing with unexpected circumstances. read more

first off, the guy that answered at the corvallis/albany office was very rude and kept talking down to me. Second they advertised the ride online as being $45 with $5 off each way If booked online. I tried to book online and it wasn't taking the discount off so I called and he charged me more than it said online and only took $5 off one way when it was supposed to be both ways. This company isn't very professional and upfront. There's plenty of others, I'll try next time. read more

Arrived perfectly on time, I don't know why it has such bad reviews. I missed the first bus because my flight was delayed and I was able to get the other one with no problem. Do know that they WILL NOT WAIT for you, they get there on time and leave EXACTLY at the time they give you. The ride was smooth and I got there exactly when the driver said we would. read more

I booked two shuttles for my boss. She broke her foot and I needed to cancel the reservations. I reached out by phone and was told I could cancel for a credit. I emailed them to speak with management and they have yet to respond. 2 months later. I will never book with them again. read more

if I could give a zero, I would. the drivers are great, it's the company that's awful. if you have to change your pick up due to the myriad of changes that happen during travel, the credit you for just one year. I don't go to Sedona Arizona more than once a year so I will miss the credit. I don't even know any business that has a limit to a credit. and to add insult to injury, they raised their already expensive fare. the Uber cost less and it was 1 1/2 hour shorter travel time. I simply felt violated. $100 down the drain, in their pockets for no service. I wonder how many people they've done this to. read more

ZERO STARS!!! Called 10 minutes before pick up to cancel my reservation, left me stranded and now the run around getting my money back. Dishonest business who steals from people! read more

Thieves! I wish I would have read yelp reviews before booking with Groome. They are thieves and I'm out $180. I cancelled 10 days in advance due to serious illness and they will not refund me even after I explained that I will not be be able to travel for several years if ever again, due to the illness. It is stated in their policy that you will be given credit for a future trip to be used within one year. It's ridiculous especially with the state of travel today with so many cancellations and issues due to COVID. You'd think they'd have some compassion for people but apparently they only care about money. I will never ever book with this company and I do not recommend them in the least. I'd rather spend extra money and book with a company that doesn't have these ridiculous selfish money hungry policies. read more

Didn't really get to drive (they're closed because of covid), but the gentleman was very kind and gave me the number of their competitor, all because "it was the right thing to do". I'll remember this gesture should I travel to MN in the future. read more

Unfortunately, I was let down by this company; our elderly relative was returning from a family trip was told to meet the shuttle at Orlando International Airport per pick up zone at the time noted in the email response; they are in a wheel chair and had assistance from airport personnel to get them to the proper zone 15 minutes ahead of the pickup time; the shuttle left before this time and did not return stranding them at the airport; no 24/7 operator or chat is available for them to have received assistance after hours and this is completely unacceptable; another shuttle service offered to assist and take them home approximately an hour away for a fee of course; will not recommend or use them again read more

After reading the reviews and ppl giving groome only 2 stars I have to say I travel with groome for one year now every 6-8 wk. I never had any problems. They on time, one time I moved the pick up date and time and one time I got a credit for canceling. If the policy says no money back on cancellation then no money back. Yes ppl have different circumstances but that's the policy. I am always happy with them. read more

I've been using Groome since 2009. I've been very dissatisfied on the last three rides between Atlanta and Columbus. The firt time I had a reservation for 2:45 got there at 2:33 the drive told me that the shuttle was full but left with the front seat vacant. 2nd: driver was driving like a mad man in Atlanta traffic. 3rd: I'm on the shuttle right now and the driver and the passanger on the front sit are having a very loud conversation that I can hear with my headset on. They are laughing and carrying on like they are the only ones on the van. She just stepped on the brakes really fast because she's so distracted by the conversation. I spoke with the supervisor regarding the first incident and have yet to hear from him. This used to be a very nice shuttle service but it's not anymore. read more

Extremely awful experience with captain. I availed service from birmingham to atlanta airport and asked specifically for international terminal. He tried to drop me at the domestic terminal by saying that I had paid only till this point. His behavior was really disrespectful. read more

These gentlemen shuttle drivers are extremely proficient and professional. They work as a team and were very effective in helping the multiple passengers in my shuttle both to and from Fort Benning from the Atlanta airport (and dropping passengers at different locations in Columbus when needed). Vans are very well maintained (seemingly new) & comfortable! I very rarely feel the inclination to write a review about a service but this is absolutely top notch. They are convenient, very respectful and tactful at figuring out how they can get you exactly where you need to go in the right time frame. They have an attitude that borderline makes you think they have just volunteered to drive you because they have such an excellent attitude. I could not give them higher marks!! Thank you all again so much! If I ever need to return here for anything I will absolutely be using them again. read more

Expect to wait 40-50min+ on waiting on your ride. They will tell you 2:30pm but my ride arrived after 3pm. I highly not recommended if you're a type of person expecting a cap to arrive on time, this is not the company you will be happy with. read more

The price and different routes and cost-efficient and great but the shuttle bus consistently comes late at the airport and more than once there are passengers that play their music very loud disturbing others. read more

After our 11-hour flight from Athens, Greece to Atlanta, we discovered they sent our shuttle 6 hours early then made us wait at the airport 4 1/2 hours for another shuttle. Were not even apologetic read more

We used Arizona shuttle for years to transport my mentally handicapped sister from Phoenix to Tucson. They were never very considerate but they weren't inconsiderate either. Since the company was taken over by Groome, transporting my sister has been complete torture. They are consistently late but never communicate. She is not greeted or acknowledged by the driver. They will often overlook her and check everyone else on first. There is no courtesy. This is a management problem. They do not deserve my or your money until they do better. read more

Had a few issues with booking online and also rude rep when I called. But I got scheduled. Their prices are the best and the transport van was very clean. They were on time and driver was great! read more

I missed a shuttle ride back from ATL due to a late flight. I was assured that I would have a credit in the system. Well, I call to book a shuttle ride and I'm told the reservation is gone that I had 30 days to use it. I asked the manager, what do you mean it's gone? You see it right in front of you right? Then she basically told me to piss off. read more

I'm not sure why they removed the exit 19 drop off, definitely a inconvenience for Harris county customers especially when you ride right past it on the way to Columbus l!!! read more

My airport pickup was scheduled for 7:20 on the email. I arrived at exactly 7:20. I have the time stamped text to a family member saying I made it and the bus wasn't here yet. I was informed by a driver of a different company the bus left 5 min ago. 5 min before my scheduled pick up time. Driver was Jerry according to the app. read more

Needed a last minute ride to ATL airport & they were awesome! Sharon took care of our reservation & was fast, friendly and super knowledgeable. Definitely coming back.. thanks again Sharon! read more

I am/was a regular user of Groome shuttle, however I recently had two unpleasant experiences while using their service. The most recent being that they packed all of their customers onto one of their smaller shuttles, which had already filled up their trunk space. I had to hold my luggage on my lap. After leaving the station, the driver informed us we had to pick up another passenger. This passenger had 3 pieces of luggage, which were distributed across my lap and his. Why on earth would they leave the station on small shuttle (filled to capacity) to pick up another passenger, when they had several large shuttles sitting in the parking lot. The driver also had the air blasting around 95 degrees so I started my 18 hour work day sweating. I have called and left messages with the manager to make him aware of this negligence but he has not returned my calls. This is the second time I've had a problem reaching the "manager". I will no longer be using the Groome Shuttle. I have found several airports near the airport that offer parking for $4-$5 a day with an included shuttle ride to the airport. There's no point in paying premium price with Groome Shuttle for an uncomfortable 90 min ride to the airport. read more