I just wanted to say thank you to everyone that works at this Veterinary. From the receptionist to…read morethe staff in the back and the Veterinarian everyone is great. They are very professional, and friendly. The clinic is always clean, the rooms are clean too. We had to put our doggie down and they were so understanding. They understood that Shadow was a member of our family and made sure we had time to process the whole procedure and say goodbye at our time. It's still so hard to deal with him not being here but Palmdale Vet helped us get through it. They made sure we had a big enough room for the whole family and they did as we wished and when we wished. Thank you all

I recently moved to the Antelope Valley and was looking for a veterinarian closer to home. After…read morereading Yelp reviews, Palmdale Veterinary Hospital seemed like the best choice based on its high ratings and positive feedback. Over the past two months, I've been here approximately 6-7 times with our three dogs for exams, vaccines, and an unexpected surgery for my mom's dog, whom I also recommended to this hospital. The surgery itself went well, and the cost was actually very reasonable considering the procedure. Unfortunately, my experience with the customer service has been consistently disappointing. The wait times have been long at nearly every visit. I understand that emergencies happen, but what concerns me more is how clients are treated by the front office staff and office manager. They often come across as dismissive, lacking compassion, and sometimes even condescending. Instead of simply relaying information, they sometimes seem to offer medical explanations that should really come directly from the veterinarian. When I asked to speak with the veterinarian to clarify questions about my dog's care, I was repeatedly routed through several staff members before getting any answers. That process was frustrating and unnecessary. After my mom's dog's surgery, I expected a little more compassion and guidance. Instead, it felt like we were rushed out the door. We received only limited explanations about medications, dosing schedules, and post-operative care. The focus seemed to be on scheduling the next appointment rather than making sure we understood how to care for our pet at home. When we asked why another appointment was necessary, the only explanation given was, "The doctor said so." During one visit, while waiting for my pet, there were three employees at the front desk, yet no one acknowledged me for about 20 minutes. Even after finally checking in, I continued waiting without any updates. Because this has happened repeatedly over multiple visits--not just once--I don't believe these are isolated incidents. The veterinarians appear knowledgeable, and the pricing has been fair. However, the front office is often the first and last interaction clients have, and unfortunately, it leaves a negative impression. I genuinely hope management addresses the customer service experience because I would like to continue bringing my pets here. As it stands, though, I am considering taking my business elsewhere unless I see meaningful improvement.

We (us & our pups) love Lucky's Dog House. This facility is nice and the yard around it is…read moreperfect. (Lots of trees & well fenced). Each kennel has in indoor & outdoor side plus there is a play area for socialized dogs. All very clean & well kept. The folks that work there are friendly and knowledgeable. They cover all the details with feeding, giving meds (if needed) and walking your dogs out in the big yard. We highly recommend this kennel and we are very particular.

I was going to leave my dog here but the fact that you lost a person's dog is unforgivable. You…read moreneed to respond to this, you have no response for the person's comment telling the story about how you lost their dog? Then you had some random person write some long explanation, trying to put the blame on the dog and the owners...and we all know any explanation is inadequate adequate. There is no excuse. You shouldn't be allowed to be in business anymore if you lose someone's dog! I feel so horrible for the poor people that trusted you and you lost their dog!

My first time going through this with my first and only puppers who passed away exactly 2 weeks ago…read more& I just picked up my babies urn/ ashes and since the beginning of this transition Gentle Journey has been very patient , caring and comforting through out this process , I appreciate their work for my first time dealing with this , they were very helpful , thank you for caring for my baby

Losing a pet is one of the hardest things to go through, and after finding out my cat had passed…read moreaway overnight, I was completely overwhelmed and scrambling to figure out what to do next. I came across this place and they answered my call right away with so much kindness and empathy during such a difficult moment. I truly appreciated how compassionate and understanding they were throughout the entire process. Within just an hour or two, they were able to come pick up my boy, and they kept me updated every step of the way so I never felt left wondering what was happening. They communicated clearly, let me know when everything was ready, and made an incredibly painful experience feel a little less heavy. I also chose a package that included his fur clipping, a paw print, and a beautiful box for his ashes with his photo placed on the front. Receiving those keepsakes meant so much to me and made everything feel a little more personal and comforting during such a heartbreaking time. I'm truly grateful for the care, respect, and compassion they showed both me and my cat. Thank you again for helping me through one of the hardest moments of my life.

My Leo was the sweetest boy and truly like a son to me. He had been very sick for the last month…read morewith aggressive cancer and sadly passed away at home in my arms. My heart was completely broken, and I did not know what to do after losing my precious boy. I found Santa Clarita Pet Cremation and called Elaine for help arranging Leo's cremation. Leo was our first family dog, and we were struggling deeply with his loss. We wanted to bring him back home as soon as possible because being separated from him made our grief even harder. Elaine was incredibly compassionate and understanding. She stayed in communication with us, provided regular updates, and helped arrange for Leo to return home earlier than originally scheduled. Her kindness and emotional support brought us comfort during one of the most painful times of our lives. Leo is now back home with us, and having him close again has given me some peace and comfort. I am deeply grateful to Elaine for treating Leo and our family with such care, respect, and compassion.

I can't say enough kind things about Santa Clarita Pet Cremation. During an incredibly emotional…read moretime, they were kind, professional, sincere, and genuinely compassionate. When the owner found out the driver was going to take longer than expected, he offered to come with his son in his own car to pick up our dog himself. That level of care meant so much to us. Every part of the process was handled thoughtfully, with everyone's feelings taken into consideration. They made a heartbreaking situation feel a little more gentle, and we are truly grateful.