DO NOT USE THEM! First of all, you can never get anyone live when you call and half the time they don't call you back. So every appointment made takes minimum of three days to get hold of them. And it's not because they are out and about grooming (I confirmed that they only have one groomer, Kimberly). So almost two months ago I had my first appointment with them. Kimberly was on time and friendly. Cost for my 45 lbs, short haired dog plus nail trim was $65 and took less than 20 mins. Unfortunately, my dog came back smelling as bad as she had been when given to the groomer. Almost wrote the bad review then, but wanted to give them another chance. A month later, same experience: three days of trying to get someone to call me back and then scheduled appointment for week after that. Kimberly was on time and listened to my concern over the last service. All was well, until... Now last week, I was wise and after several days of calling, I made monthly appointments so I wouldn't have to chase the owner down each month. This time though, Kimberly had a family-emergency and couldn't make it. At least they were sensible enough to call and reschedule. But on the rescheduled day, Kimberly never came and no one answered the phone (of course). I was finally called the next day and was told that sometimes Kimberly just doesn't come to work and doesn't call In to let the owner know (how does she stay employed?). Rescheduled again(!) and guess who didn't show up and who didn't call me?! You got it: Kimberly. So I called and actually got the owner for the first time ever, told him the situation and to cancel my upcoming five appointments. Here is what the owner doesn't know. I am a loyal customer. If you even provide half-decent service, I will be coming to you religiously (just ask my mail technician who I have seen every two weeks since 2017. Please don't waste your time thinking this Is a real business or an option for your grooming needs. It's not. read more

Well we have happily used them religiously for four years on two different dogs but they are unreliable. Had appointment a week ago at 9 am and were a no show, tried to call them multiple times-no answer and mailbox full. Finally responded to me and groomer was sick. Like ok, you could have called and we would of understood but left us in the wind. Rescheduled for Sunday at 4 and....no show again. Tried to call no answer....sent me a message apologizing 2 hrs later on Facebook messenger. Not a real classy way to run a business no matter how good you cut hair or how convenient it is. Again been using for four years and no issues but to schedule appointments back to back and be a no show/no call is bad business. So best of luck to you all in the future read more

The idea of having someone come to you to groom your dog is great, however they're dependability is awful. You can schedule an appointment multiple times for them to be a no show, and no call to even let you know that they won't make it. It took 3 scheduled appointments to get my dogs groomed, and against my better judgment I tried again when they were due to be groomed, only to again have the groomer not show or send a text/call. read more

Not reliable. I made an appointment for my senior pup to get groomed. The groomer never showed up or bothered to call. I called and rescheduled for the next day and got a phone call that she had to cancel. So, I made another appointment for two days later and she showed and groomed the dog. All good, average job. Next month I had another appointment and again no show and no call. I'm not sure how anyone can run a business like this with unreliable employees. Unacceptable. read more

This business is absolutely unprofessional I have scheduled to have my dogs 3 separate times to get them groomed. 1st they said the person was sick. 2nd time they apologized and rescheduled again and didn't come. The third time they scheduled and didn't even bother to come or offer a reason. The guy that answers the phone has no idea what's going on neither does the groomer. It's apparent that there is no communication there. If they do come...They come an hour late. UNPROFESSIONAL read more

It's similar to a cox appointment..they say they will be at the house at a time and show up late to do a choppy job. Began using their services earlier this year for three double coated dogs (One dog added 3 months ago). We get them all groomed once a month during the summer and usually just once during the winter for touch-ups. Consistently at least 15 to 20 minutes late without a phone call. I was disappointed in there being no trim completed after scheduling a bath, nails and trim for all three. I had to take my one dog back out and request her to be trimmed. After bringing the dog back in her paws weren't touched and the rear end was botched. I had re-touch it myself. The groomer did not show up at all after that appointment, after calling multiple times and leaving mesasges I finally received a return call stating the groomer didn't get all her moving done the day before and was completing that day. No communication fromt hem until I reached out lookig for an answer. I scheduled one more appointment for a make up - no communication showed up 45 minutes late. After I called and left multiple messages with no return call. It is difficult to get three medium double coated dogs to the groomers but I will not be using these services again for the amount of inconvenience it causes. read more

Consistently good and competitively priced. I wouldn't use any other service. love, Maggie Mutt your biggest fan! read more

Upsetting company! I went online and submitted a request to schedule an appointment and no one responded back. I called Barry a couple days later on the phone and he scheduled me an appointment. No one showed for my scheduled appointment. I texted the groomer and no answer. I called the owner Barry and he said he would call me back on the status. Barry never called back and when I called him to follow up he never answered. I completely understand circumstances that can happen if you can't make an appointment, but I don't understand NOT communicating with the customer. Just really disappointed with the company's lack of response. read more

We have been using Groomz for a couple of years now and really liked Kim and she loved the boys. I don't know what happened, but we have made four separate appointments and Kim has not showed up which is not like her. I think the first no show Kim had a crisis with her son and that is excusable, but we made three more appointments (with the owner or person answering the phone). Still no show. The last appointment we made was today at 3:30 and again no Kim. Don't think Kim would do that....seems like poor management or maybe Kim is overworked, but we can't wait any longer. Our golden doodle and golden retriever are looking really shabby. Am trying to find another mobile groomer. read more

This was our first experience using a mobile grooming service. Kim was prompt and did a terrific job with our blind and diabetic 12 year old maltipoo. We are pleased with the service and the results. Definitely recommend. read more

Can't say enough about this service! My westie hates crates and is affected by being locked up for days. Grooming is great, done quickly and professionally and well worth the price. I won't use anyone else. read more

Did a good job grooming our dog. The groomer said she was new but she still did a good job. It's such a convenient solution too! Prices are well in line with other groomers. Will use them again soon. read more

Our dogs were rejected by other groomers and big box stores because of their anxieties and age. This service treats our dogs with compassion and works through their idiosyncrasies. And best of all, they come to us! Highly recommended if your dog benefits from loving treatment. read more

Loved this service. Our dog did well and the groomer was great! Very convenient for me to have them come to our home where our dog is naturally relaxed. Recommend. read more

Missed two appointments within 3 months, leaving us to wait with no call from owner or groomer, and leaving dog to suffer heat with long hair. Completely unresponsive to calls. I definitely would not use this service again. read more