Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

With my son on hand, I stopped by the dealership hoping to find a RAV4, but inventory was limited…read moreto two older models, a 2019 and a 2015. If you're in the market for a truck, there is plenty to choose from with their selection of Tundras and Tacomas (definitely the guy-truck crowd!). Autonation has/had a nice selection of gold certified, 2025 4Runners and there was one TRD Premium with only 1,500 miles on it. It was an absolute dream to test drive (everything is nowadays compared to 15yr old "Brady"). Of course, the sticker shock set in once the taxes and fees were added, so I'm still debating any commitment. #ServiceStarShoutOut to Cornell, who was by far the best sales associate to approach us. He took the time to talk with us about the vehicle's features and warranty options without ever making us feel pressured. I totally appreciated his honesty when discussing add-ons, advising us that things like appearance protection (a sticker spotted on many vehicles) aren't always necessary. If you're shopping for a Toyota, I would absolutely recommend asking for Cornell.

I brought my Toyota to AutoNation Toyota Arapahoe for an oil change, a new set of tires, and a…read morepre-trip inspection. I explicitly told the service advisor that I was taking this vehicle on a road trip to another state and needed it to be completely safe. Instead, this service department handed me back a vehicle that was an absolute hazard to drive. The technicians committed multiple severe, amateur mechanical failures: Unbolted Skid Plate: They completely failed to bolt the heavy metal skid plate back onto the underside of the vehicle. A hanging skid plate can easily rip off at highway speeds, causing catastrophic damage to my truck or drivers behind me. Loose Oil Cap: The engine oil cap was barely hand-tight. Had it vibrated off on my road trip, it would have sprayed hot engine oil everywhere, potentially causing an engine fire or destroying the motor. Improper Tire Inflation: After spending over $1,500.00 here, including brand-new tires, they couldn't even fill them correctly. There was a dangerous 10 PSI variance between the tires. When I called the dealership to report these severe safety hazards, the response was incredibly ignorant and dismissive. I was told "sorry this happened, when you come back again tell your service manager." There is zero accountability for putting my life at risk on an interstate trip. This is extreme negligence.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

Great customer service. Everyone we dealt with were professional and helpful. Very detail oriented.read more

Update 6/2026 It…read moreturns out they performed an "off the books" repaint of the front bumper that was very low quality and thin clear coat. It has started to peel and yet another expensive fix that is on me. Beware

Wendy, our salesperson, was excellent. She was friendly, professional, and made the shopping and…read morebuying process enjoyable. She earned this review. Unfortunately, taking possession of the vehicle was a completely different experience. Wendy wasn't available when my daughter and I arrived to pick up her new 2026 Hyundai Santa Fe Hybrid, so she left the key with another salesperson, Art. From the moment we arrived, there was no greeting, no congratulations, no walk to the vehicle, no "thank you for your business," and no offer to explain any of the vehicle's features or answer questions. It felt like we were an inconvenience rather than customers taking delivery of a brand-new vehicle. I understand it wasn't Art's sale, but representing the dealership professionally should not depend on whose customer it is. Delivery day is supposed to be exciting, especially for someone purchasing a new vehicle. My daughter was incredibly proud of her new Santa Fe, and that moment was diminished by the lack of basic customer service. For comparison, when I purchased a vehicle from McDonald Hyundai in Highlands Ranch, everyone there was welcoming, professional, and made the delivery feel special. The difference between the two dealerships was striking. It's unfortunate that what started as a very positive buying experience with Wendy ended on such a disappointing note. I hope management recognizes that the delivery experience is just as important as the sale itself.

Seriously, just do not come to this dealership if you have a more expensive repair, and I don't say…read morethat lightly. I had an oil leak and was originally billed at about $3500. This issue persisted to the point that I had to take the car in TWO additional times over the course of TWO months. At this point, they forced to me to pay an additional $2000 which is over the value of the car at this point because in their own words, "we couldn't see the issue until we dug deep enough". I basically got baited into buying a new car in terms of value for an issue that either should only been a few grand. If I knew how much it would cost in total, I would've scrapped the entire vehicle and purchased another one. DO NOT go to Arapahoe Hyundai. I don't know if it's the mechanics or management, but someone is doing either an extremely poor job, or operating in an extremely predatory manner.

I almost purchased a 2021 Audi Q3 from EchoPark, and I'm really glad I paid for an independent…read morepre-purchase inspection. EchoPark advertises a 190-point inspection and states on its website that vehicles have no fluid leaks and that brake pads under 4 mm are replaced before sale. My independent Audi specialist found: * An upper timing cover oil leak. * A lower oil pan gasket leak. * Rear brake pads measuring approximately 2 mm. When I brought these findings to EchoPark, they acknowledged the oil leaks but dismissed them as "minor seeps" that met their standards and said they would not repair them. Their explanation was essentially that because oil wasn't dripping onto the ground, they didn't consider it a problem. The brake pads were even more concerning. EchoPark's own published standard says pads below 4 mm should be replaced, yet this vehicle was being sold with approximately 2 mm remaining. Only after I pointed this out did they say they would "look into" replacing them. This wasn't a cheap vehicle either. It was priced above the average market value for comparable Q3s, yet would have required nearly $3,000 in immediate repairs according to my mechanic. The most disappointing part wasn't even the condition of the car. It was the response. Rather than standing behind their inspection process or working toward a reasonable resolution, they simply dismissed legitimate concerns identified by an independent German automotive specialist. If I had trusted EchoPark's inspection instead of paying for my own, I would have driven home in a vehicle with multiple oil leaks and brake pads at the end of their service life. If you're considering buying from EchoPark, spend the money on an independent pre-purchase inspection. It may save you thousands.

They are a place you do not want to expect efficiency in buying a vehicle…read more Great for test driving, but extremely unprofessional to close deals. They sold a car I drove without waiting for my response, and now that I found another car, I have to be chasing them to close the deal. On a CASH purchase. They're immature and far away from being sales man professionals.

My daily driver (a 2002 Nissan Frontier with 233,438 miles) died. The engine seized and installing…read morea new/used engine is $6000 - $8000. Time for a new/used vehicle! Daunting! SUVs, Electrics, Used/New, trucks, cars .... I was overwhelmed, so a buddy suggested I contact Jon Kibble at Centennial Leasing. A few back-and-forth texts with Jon, I told him what choices I was considering, and he did the rest. Summary: Within a couple days, Jon found exactly what we wanted from Schomp Mazda. We took a test drive, and the next day signed the papers for our new Mazda SUV! PLUS, he found us a Mazda loyalty rebate (I've owned a Mazda RX-8 for 20 years)! I've owned over 20 vehicles in my 60+ years of life, and THIS was by FAR, the MOST EASY and comfortable buying experience! HIGHLY RECOMMENDED!!!!

After getting in a fender bender, I needed a car quick! I contacted Aimee at Centennial Leasing &…read moreSales. She was awesome. Asked what I was looking for, sent me a link to all their available vehicles and said if I couldn't find what I wanted she can also go to the dealers and find what I need for me. What a relief I certainly did not feel like dealing with car dealers! As it turned out, they had exactly what I needed at their show room and within three days I was driving away with my new Acura RDX. I can't recommend Aimee enough. She is knowledgeable, pleasant and flexible.

I was prepared for 6 fixes & they said Ino Lu needed 2! Honesty much appreciated & they got me out…read morein a few hours.

These guys are awesome and will go above and beyond to take care of you. Thanks so much Calebread more

After have a horrendous experience at Ed Bozarth on Havana (Anthony and Erik are AMAZING people,…read morebut their manager destroyed any and all potential for my business EVER), we journeyed down to Enterprise to take a look. We were greeted by Ariel with a friendly smile. When I told her I had a story from today, Kelly came running out of her office to come hear what happened. Both women are super easy to talk to. I explained to them what happened to me at Ed Bozarth and the bully tactics the manager tried and they were about as shocked as we were. Ariel heard me mention the car I was looking at at EB and showed me an even better, slightly smaller (which is perfectly fine for me), somehow less expensive model that they had on the lot. We test drove it, I loved it, and we all sat down with Kelly to work the numbers. Kelly is certainly something else. We were instantly comfortable and laughing and happy to be there, our worries from the other dealership melting away. The process was smooth. Kelly got me a great rate and the payment I wanted. The was thorough with her explanations and ensured I understood everything she told me. I felt no pressure from her when it came time to make my final decision. She showed us the programs and numbers she was working with so we knew there weren't any hidden fees or numbers. The transparency helped us trust her even more. She did not pressure me to add on anything to my car but offered to help me get in contact with the right people when I'm ready. My friend and I will be telling EVERYONE we know to go to Enterprise to see Kelly and Ariel. Their no B.S. way of handling business inspires confidence and comfort. Their bumper to bumper warranty cannot be beat. The entire process was quick, easy, simple, and enjoyable--as any major purchase should be. Thank you for all of your help, ladies! I'll see you soon!

Not satisfied got a car had problems the same week before the seven day warranty ended which also…read morethey stated had a 30 day warranty none of that applied during the process of trying to get a different car

I was recently in to purchase a car. The overall experince hasn't been great. I live an hour away…read moreand have had to make three trips back to the dealiship and still have to make one more trip back. The reasons for returning really stem from the salesman who sold me the car, Mason. He didn't communicate well, or do the things he said would be done when I bought the car. It felt like a quick sale with no follow up, or care. After speaking with his manager (Misha) all issues have since been resolved or are on track to be resolved. I'm very happy with my new car, and my experience has been great with everyone else there. Kassandra Arriaga in finance, Jason at the service center, Tina in detailing, and Misha the sales manager. Although I'm happy things are being taken care of, 8+ hours in the car, 8+ hours waiting, and lots of gas waisted. I wouldn't recomend anyone to buy here.

Service department was pretty poor. I made an appointment and told the advisor that my window was…read morejumping when I pushed it down. He told me it was tested and it was normal. I stated on a 2026 Toyota Tundra it's normal for the window to jump and he said yes and moved on like it was no big deal. I let the service manager know and nothing. Luckily Toyota let me know I can do all warranty work at another location. I would not use this dealership to purchase or service you will be disappointed.