I am in the process of moving but would just like to say this complex is beautiful, and always is…read moremanicured, also shot out to office manager Patty who is the absolute best . She is so kind and always willing to help, also to yessi who is on site maintenance, he is so helpful and always willing to lend a hand. This complex has been a absolute pleasure to live in . Thank you solara team!!!!

I've had multiple disappointing interactions with the on-site manager, Patty, but the most recent…read moreone was especially frustrating. She came by to do a smoke detector check while my baby was sleeping. I asked if she could come back a little later, and instead of being understanding, she texted me afterward calling us "non-compliant." That was completely unfair and unnecessary, especially considering I was just trying not to wake my baby. On top of that, Patty's attitude is consistently rude and unapproachable. She always seems irritated or angry, which makes it very uncomfortable a resident to communicate concerns or even ask basic questions. Solara's motto is "Live Happy," but unfortunately that has not been our experience at all mainly because of how interactions with Patty have gone. It's hard to feel comfortable or supported when management treats residents this way.

My family and I moved out of Lake Dianne today 5/11/26, because of a 13-month structural failure…read moreand animal infestation that management failed to permanently resolve. We endured over a year of animals in the attic/ceiling. Management's proposed 'solution' was daily, unscheduled maintenance entries rather than fixing the actual structural entry points in the roof. My experience with the Property Manager, September, was consistently unprofessional. I observed a clear pattern of differential treatment, she was cooperative with my wife but frequently argumentative, dismissive, and confrontational with me. When we sought a habitable relocation, we were offered units that were smaller and listed for less than our current rental rate. They deemed this "comparable" but obviously our unit (B005) was valuable since its now listed for over $3k. They denied our request for relocation assistance as they deemed breaking our lease sufficient. The property is beautiful but beware, it does attract a lot of unhoused individuals that rummage through the trash, mailboxes are constantly being broken into, and you will have to pick up your mail at the post office. Also, keep in mind the water is constantly being shut off due to "emergency leaks". Also, if you plan to move into unit B005, the neighbors at B002 will constantly double park their vehicle and block you from pulling in and coming out and will get aggressive when you asked them to move their vehicle. They threatened another tenant with a beer bottle, the property manager was made aware of this altercation and only sent out a warning email to the entire community instead of handling the issue with the problematic neighbor. Overall, if you are looking for a management team that values residents, I strongly suggest looking elsewhere.

Don't be fooled, office staff and management are so nice and welcoming but 2 weeks in its HELL !!…read moreRidiculous expectations and false accusations parking is hell also even though we asked how it was they said first come first serve FAIR but that is NOT the case the same cars are parked in the same spots for days thin thin walls. Neighbors who spy management who accuses you of things. When the "remodel " to have new tenants come in it's done so crappy there's literally HAIRS of the previous tenants all over the walls that were just painted over ridiculous and gross

I have lived here for almost 6 years now and it's been great. It's quiet, the neighbors are always…read morerespectful of others. Music and parties always quiet down before quiet hour starts. Arturo has been great. He's super friendly and quick to answer maintenance calls. I had to unfortunately have him come early because my garage wouldn't open and he came quickly to help me get to work and my garage was fixed before I got home from work. Yvette has always been very accommodating and responds to emails quickly. She's been very friendly as well. We moved from an upstairs to downstairs apartment and she helped us out the whole way and were glad she was able to help us. We love living here.

The complex is clean, well-maintained, and professionally managed. The maintenance staff and…read moremanagement team are friendly, responsive, and always willing to help. Their kindness and dedication make living here a positive experience for the past 5 years. -Claudia

Been living in the Paloma apartments for close to two years now. Wanted to recognize how awesome…read moretheir maintenance team is. Anytime we put in a work order, they're here either the same day or the next to fix the issue, and we've never had to worry about getting someone out here! Thank you to Ricardo and the rest of the maintenance team!

Visited as a guest for a friend's birthday party. Super convenient location for an apartment as…read moreit's close to the freeway and you're literally right next to the mall, lots of stuff for you to go do if you live there. You can go drop by and get food, go to the theaters, go to Round 1, and much more. Even better for your guests considering the mall has so much parking. I have no idea why people are getting destroyed by getting towed in the parking garage for guest parking. Round 1 and theaters are literally opened until the late morning night, so cars will naturally already be there, but I digress. It's a newer, nice looking apartment. Lounge room is really nice and fancy looking. Completely decorated. TV with a large couch and tables and seats, I guess there's blankets there too, a fireplace we're not too sure how to turn on, a large dining room table in the middle with a sink (strangely motion and physically controlled), fridge, and drawer microwave (never seen this before), and booth seating, and several other seats in the front area too. You can have quite a large party and reception here. There's free guest Wi-Fi as well. Outside there's a nice BBQ area and the restrooms near the pool area are clean. I think my only issue is that when you're not in the lounge area, it's SUPER hot and muggy. Meaning the hallways and walking from here and there. Other than that, pretty nice!

They are amazing now with the new management she has activity for all the familys :).read more

Do not trust this company with your time or business. Their level of unprofessionalism is…read morestaggering. I made a tour appointment YESTERDAY by phone for 11 AM today. I drove from far away to make it on time. What happened? NO ONE WAS THERE. Not only did they completely stand me up for our confirmed appointment, but there is also absolutely NO WAY to contact them. This is not an exaggeration: 1. The main office number (714-667-5197) goes straight to a voicemail that is FULL and cannot accept any more messages. It then just hangs up on you. 2. Their website messaging system is broken and returns an error. 3. The voicemail mentioned another number (949-802-1169). I called it. It's the exact same story: no answer, full voicemail, call rejected. 4. I was literally standing at the apartment entrance. I used the intercom listed for the office ("000"). Still. No. Answer. They are completely unreachable. They took an appointment they had no intention of honoring and provided zero means for customers to follow up. This is a complete failure of basic business operations and common courtesy. I wasted my gas, my time, and my effort because of their sheer incompetence and lack of respect for people's schedules. This company is a joke. Save yourself the immense frustration and avoid them at all costs.

The apartment tour was awesome! We absolutely loved everything. Michael made sure to explain…read moreeverything thoroughly and answered all the questions we had. It's a great community with such nice people. Thank you so much for taking the time to show us around! We really appreciate it!

Maintenance requested was quick and service provided was top notch. It was completed the same day,…read morethe maintenance personnel was respectful as well.

I think, overall, this is a solid apartment complex. This is especially after being here for 1.25…read moreyears now. Not much has changed since my last review edit, but I haven't really had any other major issues I needed addressed by management. I just live here quietly, and my neighbors are largely quiet as well. My only real concern almost every day is just getting to the freeway. The turn onto the main street is a huge pain, and can take 5-10 minutes just to get off of the apartment's street onto Chapman during the heaviest traffic times. This is annoying since we have no dedicated turns (light or stop) to allow us to turn left to get to the freeway, so you have to turn right and then pull a U turn at some point soon in order to get to the freeway. It is a major pain, but that is in no way a fault of the complex owners/managers. Another thing is that there is a regular occurrence of the water being turned off for periods of time. I don't know why there are so many issues with the plumbing, but it doesn't seem normal.

I lived here back in 2005-2006, and it was a total nightmare. I wouldn't recommend this slum to my…read moreworst enemy!!! I moved here because I accepted a job in Santa Ana and needed to find a place fast- in 1 week- so I thought this one would do... It was awful. First there were minor annoyances... the neighbors who sat out on the patio and drank while their kids screamed and knocked over furniture for hours until they go drunk enough to go scream at them (yes, we heard it all). We paid for an extra parking space (yes, we had to PAY for parking... in ORANGE COUNTY!) and they oversold the spaces and we had to complain. No one was allowed in the pool area except for residents. My mother came to visit from out of town, stayed a month (which I had to get permission for her to stay with us) and she could not use the pool. Stray cats roamed the property and used the space under the stairs as litterboxes (which smelled AWFUL). My shower broke (no hot water), and when I went to complain, the owner (who was at least 90 years old) and instead of sending someone to fix it, he said "Well, you did turn it to 'H', right? You know you have to wait a while for it to warm up". I was infuriated... I told him that I know I am Female, but that doesn't make me retarded, and I'm quite sure I knew how to use a shower. They sent someone up to fix it, but I went without a shower for two days. One Sunday night a note appears on the door at 5pm that says "We will be replacing the piping in all units with copper piping, starting tomorrow. It could take up to 20 days to complete." Already, I was annoyed for the lack of notice, and the fact my mom was visiting from out of town, and they were going to tear my place apart. At 8:15 pm there was a knock at the door. One of the ladies from the office is standing there. "I wanted to let you know they'll be starting your apartment tomorrow". The next day we went to work. My husband calls around 7pm. "Um, there are holes in all the walls... Not under the sinks like they said. And there is water coming from the ceiling. They put a bucket under it, but it's only catching part of it. It looks like the leak has moved and there's water coming from other parts. It's over your DVD case and CDs." I asked him to move the furniture and put another bucket under the other leak, and try not to worry. They'll fix it, right? He called back an hour later. "They came and fixed the leak, and poked holes in the ceiling to drain the water. The rug and carpet are both kind of wet." I got home, and there were holes in every single wall of my apartment EXCEPT in the bedrooms. The family room had at least 5 holes in the walls, and the ceiling is stained and ruined from one wall to the other from the leak. There were insulation and dry wall crumbs and wood splinters on every surface of the bathroom, and carpeting. All of my furniture and belongings were stacked in the center of the living room, on the couch, coffee table, turntable, on the dining table, dining chairs... And the office.. our office was so full of stuff you couldn't walk into it. The linen and hall closets had to be empties and holes cut in them too. And the shelves were ripped out of the linen closet and left in a heap on the floor of the closet, nails sticking out. All of the linens and items from the closet were stacked in the office chairs, the desk, on top of the printer, on the floor, on the book cases, everywhere. The next morning I stopped by the office to inquire on when they would have everything repaired and back to normal. "We need to have the city inspect everything before we patch". She says. "Do you mean that you need to do all 100 units before the walls can be patched?" I ask cautiously. "I'm not sure, but I think so" she says. I laughed about it all day the first day. The second day I worried. The third day I cried. And somehow crawling around the attic these morons disconnected my internet connection. And even though they finished the pipes in my apartment they had to access the attic through my apartment, so every day they traipsed in white dust and black dirt. They unplugged my things and left them unplugged. And lord knows what else they did while I was at work. And maybe I should have been grateful I wasn't my neighbors downstairs. They had a hole from their living room to the outside. I saw it on the outside of the building. The apartment was like this for 4 weeks. So when they finally came in and painted the walls, the paint they used is flat, when the original paint was glossy. So there were spots of non-shiny paint everywhere, even above the shower. The ceiling repair was really bad. They only cut out part of the damaged ceiling (leaving other damaged parts), put dry wall up, put the popcorn stuff on and painted over it with white paint. The yellow stains still showed through the paint, & the popcorn was applied sparingly and looked odd compared to the rest of the ceiling. I moved out a week later.

Had an appointment to tour today at 1:30pm. Showed up 20 mins ahead, was told leasing agent was out…read morefor lunch which was no big deal, I show up early to all my appointments in case I need to check in or just to hang out til appointment time. Maintenance guy said she was out for lunch. No biggie! Told him I was gonna walk around and check out the area while I wait. Good thing I did cause the laundry room was pretty filthy. For $2,400 1 bedroom units.... Maybe at least swing by once a day to sweep and mop the scummy floors wouldn't be such a bad idea. So as appointment time nears... I walk over and still don't see her. I'm actually still in my car right now, it's 1:57pm. Basically 30 mins and no word still. Not one word from this leasing agent. Maintenance guy was nice, I could tell he had no way to help me. This was to me a huge red flag that the communication on her end was non-existent. Super disappointed since I was fully ready to sign and leave a deposit for my move in date this upcoming month if the unit was available and what we were looking for. I came all the way from Corona which is about 45 mins with traffic so definitely unhappy about my time being wasted

Thank you for all your hard work setting up the party food was outstanding. For just a moment I…read moreforgot about my problems.