I moved here for work and have absolutely loved living here. The community is quiet, peaceful, and…read moresurrounded by so much greenery, making it a wonderful place to call home. The residents are respectful, and the atmosphere is friendly and welcoming. One of the best things about living here has been Andreea, the property manager. She is incredibly kind, responsive, and efficient. Anytime I've had a question or needed something, she has taken care of it quickly and professionally, which has made living here completely stress-free. I'm only moving because I'm relocating to Los Angeles. Otherwise, I would have happily stayed. This place truly feels like a hidden gem, and I would highly recommend it to anyone looking for a peaceful, well-managed community.

Living here has been fantastic! It's been almost a year now and loving our apartment. The area is…read morenice and quiet, apartment is cozy, and this complex is in the middle of a lot of great places in OC. Would highly recommend living here!

We're currently living here and intend on staying for many more years! The location is very…read moreconvenient (close to the highway) yet not noisy (from the highway, neighboring areas, residents, or animals), the neighbors are incredibly friendly and look after each other, the landscape is beautiful and something we enjoy walking around daily, feels safe, and the grounds and amenities are kept very clean. The #1 highlight is our management. Maribel and Eddie are exceptional - quick to respond, have great attention to detail, and it's very obvious that they deeply care for our wellbeing and quality of life. They are the reasons we intend to stay for a long time! I'm surprised reading problems mentioned in past reviews since we haven't experienced any of those problems during our time here. Perhaps it's due to the management change to Maribel and Eddie. Thank you for all you do!

I've lived here for about 6 years and i love it here! so calm and peaceful, the manager Maribel…read more Garcia is the best she's so helpful and always in her office when you need something. Nothing bad to say about Pinewood Apartments.

Writing this review on behalf of my daughter and myself. My daughter has been living here for years…read moreand loves it! But the main reason for this review is the Amazing Maintenance man James! James is just Top Notch at what he does! Fixes everything perfect, and always with a genuine smile! I look after my daughter's place when she travels for work and no matter how long between visits when James see's me he stops whatever he is doing, walks right up to me, shakes my hand and welcomes me back. It really makes me feel welcomed! I never do reviews but I had to write this cause James truly deserves the knowledgement. I really hope the company knows what kind of diamond James is to us and im sure all the other residents feel the same!

They really exercise their right to enter your apartment a lot. They also relocate you for weeks at…read moretheir discretion if they need to do work on the apartment. They have little care for the inconvenience. Was told my management "well that's just life". Pools and amenities are closed often. This place could be great but management is not.

Overall, the property is excellent. A few things stand out right away, starting with the gym. It is…read moreexceptional and feels like a space people genuinely enjoy being in, even beyond working out. The rooftop pools are beautiful, though they can get busy with kids on weekends. It would be great to see one designated as adults only. The dog park looks like a great feature for those with social dogs. Ours is a bit older and not quite as enthusiastic about the younger crowd, but it is still a nice amenity to have. That said, the best part of this complex is the leadership, especially Johnny, the General Manager. Well-run properties always have strong leadership behind them, and that is very evident here. When we moved in, Johnny personally made sure everything was taken care of, from small adjustments to the overall move-in experience. Greystar is fortunate to have someone like him leading the property. If you are considering living here, I would absolutely recommend it. My wife and I have been very happy with our experience.

We've really enjoyed living at The Row at Red Hill so far. The amenities are beautiful, especially…read morethe gym, and we're excited to see the new retail spaces coming in. As a newer community, they're still working out some kinks, but we're excited to see the property continue to evolve. One thing we didn't fully anticipate is that the area isn't quite as walkable or bike-friendly as we had hoped yet, so we're really looking forward to the retail development being expedited so residents can have closer access to fun hangouts, shopping, and food options. We'd also love to see more community-building and social events to help residents connect and meet each other. It could even be great to have some kind of message board or community feature in the resident portal for informal meetups, recommendations, or local events. Overall, it's been a great experience and we're excited to see the community continue to grow.

I'm only leaving a 5-star review because of Jahana. Without him, I honestly don't know if we would…read morehave made our move-in date. What should have been a simple roommate removal/add turned into a very frustrating application process, and after weeks of little progress, our application had to be rescreened the day before move-in because it hadn't been handled properly and I had to come into the office to ask. Jahana stepped in, took ownership of the situation, and made sure everything was taken care of. He kept us informed throughout the process, followed up on maintenance items during our walkthrough (post move-in), and was a genuine advocate for us. His professionalism, communication, and dedication made all the difference. He truly deserves recognition and would make an excellent manager.

Stephanie and Sam have been great. We had some concerns about our fridge shortly after moving in,…read moreand Stephanie didn't hesitate -- she replaced it with a brand new one, just like that. Sam is the kind of maintenance guy you hope for. Super responsive, came by multiple times to keep us updated, and knocked out every request we had -- cleaning, AC check, window screen, bulb installation -- all without us having to chase him down. He just gets it done. Really glad we ended up here. The team actually listens.

I cannot say enough good things about Mike. From day one, he has been nothing short of amazing to…read morework with. He goes way beyond what you expect from a leasing agent and actually cares, like genuinely, refreshingly cares. Mike is incredibly attentive, responsive, and proactive. Every question I had was answered quickly, every concern was handled thoughtfully, and I never once felt like I was "just another lease." He made the entire experience smooth, stress-free, and honestly enjoyable, which feels illegal in the world of housing. If it weren't for me relocating, I would live here 100+ times over, no exaggeration. And that's largely because of Mike. He's the kind of person who makes a place feel like home before you even move in. If you're considering this property, do yourself a favor and work with Mike. You won't just get a leasing agent, you'll get someone who actually has your back.

Excellent service from Luis from the service team. He came quickly after my work request, fixed…read moreeverything perfectly, and was very professional and friendly. Thank you for the great service!

I've been booking the clubhouse at this apartment for my daughter's birthday for the past few…read moreyears, and up until now, everything had always gone smoothly. Unfortunately, my most recent experience was very disappointing. Last Sunday, when we arrived at the clubhouse for our reservation, someone was still eating there--even though it was hours before my scheduled time. I immediately called the office, and they assured me someone would come to clean up and place a reserved sign. No one ever showed up. On top of that, I was charged for a terrace reservation that I never used. There was never an agreement emailed to me, even though I was told one would be sent. Because no agreement was provided and the terrace was not utilized, I shouldn't be responsible for those charges. I've already called the office to have this reviewed, and was told someone would get back to me, but I'm still waiting. To make matters worse, I made another reservation for October for my daughter's upcoming birthday. I've called three separate times for confirmation and follow-up, and each time I was told I'd receive a call back. No one has ever called. For the amount of money residents are paying for this community and these reservations, the lack of professionalism and follow-through is extremely disappointing. I expected much better customer service, especially given the positive experiences I've had here in the past.

After my initial negative move-in experience, the company reached out claiming they wanted to "make…read morethings right." Unfortunately, their actions have shown the opposite. They repeatedly asked what they could do to rectify the situation, and I provided multiple reasonable requests -- including accountability from Kevin and Ariel for the issues at move-in, a temporary rent reduction, or at the very least a clear explanation of what options they're actually able to offer. Every single request was denied without any explanation. I still feel unwelcome and unsupported here, despite their offers of how they can "help." My final request was assistance with moving out after such a poor experience which was once again denied (shocker). At this point, it's clear they only reach out to be able to say they followed protocol, not because they care about fixing the issue or helping their residents feel better about where they live. The multiple empty gestures with no real solutions has only reinforced my feelings of feeling unwelcome here. It has also goes to show that the resident services and the Irvine Company don't really care about their residents, they just want to follow protocol and collect your rent. I cannot wait to move out, and I will be pursuing this situation to the fullest extent. I will never rent with the Irvine Company again. I do not recommend moving in here. Even if they go wrong, they don't care to really fix it.

Been living in the Paloma apartments for close to two years now. Wanted to recognize how awesome…read moretheir maintenance team is. Anytime we put in a work order, they're here either the same day or the next to fix the issue, and we've never had to worry about getting someone out here! Thank you to Ricardo and the rest of the maintenance team!

I'm really conflicted writing this because my boyfriend and I actually like our apartment and the…read moreoverall vibe here, but the amount of misinformation we've dealt with in just 4 months is honestly unacceptable. When we were apartment hunting, a huge selling point was being told that each leaseholder would get 7 guest parking permits a month. It sounded like a decent plus to the nightmare parking situation (virtually no guest spots or street parking in general; $150/month for an extra parking spot with a year-long waitlist). Instead, we found out the leasing agent completely LIED to us--it's actually 7 permits PER household, not PER person. I know we did not mishear this during the leasing process and that we were explicitly told we would receive 21 permits in total for the 3 leaseholders we had for our unit. When I brought this up, management admitted we were lied to, but they didn't even offer a single solution or credit for the $10-per-pass fee we're now stuck with. It feels like they'll say anything just to get a lease signed. The lack of communication between the office and security is just as frustrating. I've been kicked out of the "24-hour" business center TWICE by security because they weren't told the correct hours. I actually had to email a leasing agent myself and show the security guard the email on my phone just so she'd believe me--and even then, she took a photo of it like she still didn't trust me. It shouldn't be the resident's job to train the building's security on their own amenities! On top of that, we've already had to re-sign our entire lease two months after moving in because the office messed up the numbers on the original documents. While the unit itself is modern and I appreciate the gym and the package lockers, the "unseen"parts of living here are exhausting. The fire alarms go off at 3 AM for no reason, the power has flickered out multiple times, and it took around a week to get a working microwave when ours died. I still have 11 months left on my lease, and I'm genuinely worried about what else was a lie or what else will break. I'm mostly upset that they admitted we were lied to by their agent and took no action to make it right with us. If you're looking to move here, I'd suggest getting every single promise in writing, because their verbal word doesn't seem to be honest. I will keep this updated.

My wife and I love living here! Big shout out to the maintenance team, always coming through when…read moreneeded. And a big special thanks to this young man Abel. He recently serviced our apartment, and he is very professional, kind, and attentive to details. Can't think him enough. We appreciate the entire staff! Thank you for all you guys do.

Worst place ever. Everything always breaks, bad house, high rent and it's not worth it. My parents…read morepay around 3400 for a bad house like this. Only good part is the location and the nice residents. Mangement as you can see was excellent around a year ago when we first moved in. However, now we got the worst mangement thing who don't even know how to fix a shower door while the people keep rasing rent price. Now with this construction, I can barely get enough sleep and this project is actually gonna take 17 months like wth. This place is great, but the people that run them need to be fired and all the good management people left when we moved in so don't come or you will suffer like us.

Juan and Eddie are stellar maintenance workers! Super quick response time and helped me with large…read moreappliances all while being very kind. I love living here! I'd give more stars if I could.

Living at the Parsons APTs the last 5 plus years has been quite a smooth sail. What got me to live…read morehere were the hard floors, farmhouse kitchen sink, garage storage, tall glass walls for natural lighting to shine right in, and mostly profesional adults living here. Raúl is the best at keeping up with maintenance as well. In addition, Laura is quite attentive to resident needs. Only negative is maybe a couple cats wonder the premise in the middle of the night that's black and white (female I believe). It's all good though, harmless creature I'm sure. In conclusion, Parsons is a pleasant place to live, and I've referred a few fellas or acquaintances to reside here in the past. What can I say, i found a gem and glad to share the experience to others!