I came in yesterday for a regular oil change that I have been doing consistently since my family has owned this car. Up until then we had never had any issues. Yesterday, the oil change took longer than usual (2.5hrs), but that was fine because I assumed they might have been understaffed; however, after the oil change on the way home I noticed there was no audio in our car and that there is a knocking sound when the car is turned on and off. I called Grubbs immediately after getting home and was told they would take a look at it the next morning. I go in and the service director is trying to charge me $185 to take a look and will only wave the fee if it is obvious that it was the dealers fault (which is unlikely because an oil change should never have a caused an audio problem). Additionally, after talking with the service director and explaining the situation he starts giving me sarcastic comments while I am just trying to explain what the issue is. I am not impressed with the service department and will definitely be going elsewhere after nearly four years of coming here. read more

DO NOT BUY FROM THIS DEALERSHIP! I wish I had read some reviews before going here because I had such a great buying experience at Grubbs Nissan in Bedford but after buying a used car from here for my son, not even a week later the AC and the backup camera stopped working. We called to have them repair since we haven't even had the car a full week and we're told they were not responsible for what repairs?! WTF?! Wow when I got online and saw all the horrible reviews I was so angry. How can this place still be operating! BUYER BEWARE STAY FAR AWAY FROM THIS DEALERSHIP TOTAL RIP-OFF!! read more

Stay away from this dealership, they engage in dishonest practices and don't care about their clients. I purchased a luxury car from Grubbs infinity (Grubbs Family of Dealerships) in Grapevine over a week ago, and it is been disappointing, dishonest, or deceptive to say the least, I feel like I'm being bait and switched, things were said in the front end just to make the sale, numbers were agreed on, services and repair they agreed to make and now they are completely ignoring the promises that were made and what the sales team discussed with me. We negotiated the car selling price from the advertised $54K to $51,800 which we agreed for the selling price after I negotiated with Robert and Chris, but what they did is insert the positive equity of my trade into it, I didn't agree to it, the value we agree for my trade was $28,250 which means I'd have additional $5300 to apply towards the negotiated sales price of the $51,800, the agreement was NOT after the trade. I wouldn't agree to it after the trade because it'd actually raise the advertised car price instead of reducing it. The total trade was supposed to be $28,250/$28,500 which the 5k would be reduced from the price not increasing it. This is why I asked why they switched the numbers on the different pages of the contract and the answer I received is that they need to do it to make it work but that it wouldn't make a difference for me. This is deceptive and dishonest. I'd like to correct this ASAP. I've been trying to speak to someone in person ever since I purchased the car, but I keep getting the run-around. In addition, I'm still awaiting instructions about registration, plates, and the service they promised to provide. Both the salesperson and manager said there that there is a fee that I had to pay $1795 (by me) for a multipoint inspection and that this fee would be taking care of all the nicks externally and internally, they specifically said "since they were paid to do so" they'd go back to the repair team and have them fix it. I trusted that promise and Based on what they said, I didn't point out and inspected it in detail, but there are multiple leather rips and dings both inside and out that they both said it'd be taken care of, but now they are not willing to honor. Additionally, we agreed that they'd: Tint the all the windows Buff Rear Bumper and detail the whole car inside and out. Buff center console to remove scratches Fix the nicks and cuts in the leather and touch up paint chips inside and out. This is still outstanding. In addition to that they refuse to provide me with the floor mats they told me were in the back of the car, I specifically was told by the salesperson that it was in the back, and when I went to transfer my stuff from the old car to the new car the mats were not there, this is also misleading and dishonest. In addition to that, the USB isn't working, I can't even charge my phone or plug a GPS and the hooks are broken in the back lift of the trunk, when I asked the salesperson if there was anything wrong with the car prior to the sale, the answer was NO! No word about any of these things, nor about the broken windshield, and lots of convenient omissions. I understand this is a used car, but it's a luxury car from a dealership I didn't expect questionable or unethical practices and I didn't expect to have to go back and forth to review like an attorney and fight for basic things they promised to fix, it's been over a week now, and still no resolution. After trying multiple times to get it resolves, calling and emailing, and even elevating it to a manager it hasn't been resolved so I left a review to warn others and I received an email threatening that I won't receive service until the review was removed. This is not right I don't need to go through this and be bullied or held hostage because they are not honoring their promises. read more

After buying two vehicles from Grubbs, the experience over the lang term ownership of this latest purchase has lead me to discourage anyone from buying from Grubbs. Long term service department issues stemming from multiple insufficient repairs that had to be redone, to month-long waits for loaner cars (only to find them dirty and unkept ) , to high costs of service and high pressure tactics to overpay for inspection services...there is little to appreciate when buying from Grubbs read more

I purchased 2 cars from Grubbs previously and things went well. The integrity of the dealership has definitely changed over time, which I discovered in my most recent purchase. I negotiated a price on the car signed an agreement with the sales manager that included the car price + tax, title and document processing fees; however, during financing they added in several additional fees in addition to what we had agreed upon the most egregious of which was a $350 VIT (Vehicle Inventory Tax). This is a tax charged by the state to the dealer, and in no way is the responsibility of the purchaser. Most dealers will pass along a $50 charge to the car buyer (which is what they charged me on previous vehicle purchases when I reviewed past invoices) but I have never seen a fee this high. In total there were $700 in fees beyond the expected document processing fees that the slipped in during financing. I did not realize this at the time unfortunately. When I did realize it, I tried contacting the finance manager I had worked with, she did reply to my email saying she would look into it but never got back to me. I then tried to contact the General manager of the dealership Michael Williams who also never got back to me. I have been a loyal customer but this is the last car I will purchase here. I am disappointed to see them perform unreputable practices in the first place but then to blow me off when I tried to have a conversation about it was also very frustrating. read more

An absolute pleasure to work with this team. They were very responsive to the issues on our vehicle. They were very thorough and found some other issues that needed attention, 1 recall, and noted some areas to keep an eye on that may wear out sooner than later. They were not pushy, like other dealership mechanics, and came across as very knowledgeable. I highly recommend them for service, and would most likely consider them to purchase a vehicle in the future if we stick with Infiniti products. read more

Horrible experience! I purchased my vehicle on 6/16/22, but noticed some some things weren't right. I was informed by sales they would make it right. On 6/18/22 I followed up with my sales rep, who stated he would tell his manager. Time passed and since I had not heard anything I went to the dealership and found out my sales rep was no longer there. After going back and forth between Sales and Service they decided to do an inspection on the vehicle, which is something they supposedly did prior to selling the vehicle according to the service manager. Anyway, they did work on the vehicle on 7/25/22 supposedly to fix the issue, but stated the vehicle needed new breaks and rotors in the front and back. Again, something they should have identified and fixed prior to selling the vehicle. They quoted me a price for me to pay to have it fixed. Today when I went back because they had lost the wheel lock and to ask them to fix the breaks since the vehicle is still having the same issue, they told me the quote I received was wrong and it would cost a lot more to fix. I requested to speak to the service manager, who stated they were sorry but they couldn't honor the quote given to me. Overall, this has been a horrible experience from a dealership that is supposed to be reputable and provide great customer service! I unfortunately experience the opposite! Lack of ownership and accountability! Once I purchased the vehicle, I guess they just don't care! Shame on them and their deceitful business practices! Stay away and go somewhere where you matter during and after the sale! Where they will disclose issues with the vehicle to assist you in making an informed decision. After all, the vehicle was not $1,000, but thousands! Stay away! read more

My infinity QX60 2014 broke 4 times after repair this is something which I cannot take very easily as this has happened for the 4th time with in a short period of time. It's putting me and my family's life at risk we had a Lucky escape when my car had stopped in the middle of a busy intersection-junction. I cannot assume of my car failing in a similar way on a middle of the motor way. Which would be a terrible situation for me as I would not have a control of my car on a busy freeway again putting myself and my family's life at risk I hope you will take it as a high priority to resolve this issue and retain my trust in the company. I would like Grubbs infinity to replace my car. I have only driven 58,000 thousand miles in the past 7 years and 6 months. I have raised my concern with infinity USA consumer affairs but I do not see any positive response to resolve this issue by replacing my car or providing me assurance that my car will not break down next time. read more

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NEVER buy a car at Grubbs Infiniti. I had a terrible experience after I picked up the car. Today I called to schedule an oil change. I prepaid for 10 oil changes when I bought the car. Today they told me that even though I paid for them, they expired. I've had this car for 3 or 4 years. Let me get this straight. I prepaid, have used some but not all. Now they say that even though they've had my money for some time, they will no longer honor the oil changes that I paid for. NEVER BUY FROM A GRUBBS DEALERSHIP read more

DO NOT DO BUINESS HERE. My trade in wasnt paid off...over week after paperwork...still not My 30 day warranty was not honored by their service department They gave me a car with keys that didnt work and lights that didnt work Isnt that somethin you would check first - duh No return calls or emails from Fianance Mgr, Service Mgr or GM. They refused to give me number for Mr Grubbs... Ive posted complaint with BBB and State of Tx Atty General Consumer Affairs read more

I went to help a friend look for a car and ended up buying one myself. Haha! These guys were GREAT! No pressure, easy process and you really feel comfortable and welcome. Daniel was my sales guy in the pre-owned area and he was just great. The manager and the finance team were also very, very nice. Excellent experience and highly recommend them no matter what make or model you're looking for! Cheers! read more

This dealership is horrible. I've had numerous issues with poor customer service and inaccurate reporting of maintenance requirements (like the time they "inspected my brakes" and told me I needed new ones when I'd replaced them a month or so prior). This happened on numerous occasions. I hate to assume they're taking advantage of people who may not know any better, but it certainly seems that way. Only reason I kept coming back was because they locked me into a maintenance plan when I purchased my vehicle 3 years ago. Today was the last time I'll ever visit, because the plan is finally up - thank goodness! I came in for a routine oil change, but noticed my tire pressure light was on. Asked them to check the tires, and sure enough there were nails in one - not repairable. Since they don't carry my tires, they basically told me to try elsewhere. When I asked if they'd put the spare tire on the car, they said I "should be fine." Wow. They put my safety at risk allowing me to drive on that tire. But hey - they have muffins in the break room - so those are worth one star, right? *sigh* read more

On Monday, July 27 I was rear ended on LBJ on my way to work. It has been a rough week but I am so grateful everything has been working out. I have an MRI scheduled next week and I have some lumbar and cervical spine abnormalities which maybe the cause of my right thumb and index finger being numb. I will find more about later. My car was hit by a pickup truck and I was pushed into a Jeep. My insurance company USAA has been amazing and has worked expeditiously to get me my settlement. They had to total out my car which I only had for about 16 months. I was devastated because the make and model vehicle I had is now discontinued. I only had a limited time with my rental so I was forced to go car shopping which is my most despised activity. Sammie and Angela at Grubbs Infiniti made buying a new car so easy. In and out in 3 hours and happy as a clam! I'm m not only driving the EXACT make and model I lost but with lower miles, better interest rate and better overall price. This new car is 7,000.00 less than what I had previously. If you're in the market for a certified pre-owner luxury vehicle I highly recommend Grubbs Infiniti in Grapevine. Ask for Samuel Ogunniran AKA BLACK PANTHER read more

Grubbs Infiniti - 2018 QX30 - Car Dealers Near Me - Grapevine, Texas

Sean Sexton asked us to put an extra 500$ deposit on the polestar.com website and promised to issue a refund since that 500$ was also paid directly to Mandy Matanga the finance mgr. She called us at 10pm at night asking us to pay an additional $500 as their system could not talk to the polestar website. it has been over 3 weeks and several attempts to contact them and we have yet to receive our money. read more

Felt like I was in a shark tank. High pressure sales people who used shaming as a technique. Made me feel very uncomfortable. Won't recommend to friends. read more

I've leased 2 cars with Grubbs over the past 5 years. Without fail, every time I've taken my car into the Service Department, they 'suggest' $700 to $1500 additional work. Both of the cars I've leased are brand new -- why would you need $700 to $1500 worth of additional work on brand new cars EVERY TIME you take them in? Also, the customer 'care' expected at a high-end dealership is lacking and continually disappointing. For example, picking up my car after my most recent servicing, the low fuel light (28 miles to empty) and low air (tires) warning were clearly displayed -- why would you return a car to a customer like that?? I understand gas is expensive, but if you are going to drive my car around trying to recreate an issue, shouldn't you return it with at least as much gas as I brought it in with? They couldn't put 1 gallon of gas in my car to at least have the low fuel light turn off?? AND you couldn't put some air in my tires to get them up to the correct PSI? The tires weren't low when I dropped the car off. Really, it is astonishing to me that a high-end dealership would not do the 'easy' things to at least look like they are taking care of their customers. I do NOT recommend Grubbs, especially their Service Dept. read more

I've bought two vehicles from Grubbs, one leased and the second purchased to trade in the lease. The first experience was fine, but they have gone down hill since. I recently started receiving calls they wanted my QX50 because it's a low mileage vehicle and they wanted to add it to their pre-owned lot. Some woman named Sammer kept calling me telling me what she'd work with me to find a new vehicle and led me to believe she was part of the fleet program, so I took it in to see what they could do. She pawned me off on one of the sleaziest sales persons I've ever had to deal with. It was right back to the high pressure used car salesman type, even though this was a new car I was looking at. He took my keys to have my car appraise and when I told him we weren't going to make a deal, he refused to give me my keys back! I had to argue with him for 10 minutes or so, telling him repeatedly that we were done and that all I wanted was my keys so I could go, but he just wouldn't give them to me. After about the third time of telling him we weren't going to make a deal, he left to "talk to the sales manager" again. This time I followed him and demanded my keys back. It still took another five minutes for the sales manager to give me my keys. This place doesn't care about their customers in any way, and there is no way I'd ever set foot on their lot again for service or for a new car. The absolute worst!!! read more

Got a call from Grubbs Infinity this morning saying that my new QX60 was in and ready to be picked up. When I call the salesperson back he started asking me what color did I want, I told the salesperson you already know what color I want it and you called me to say that it was in stock, then he tells me I'll call you back. when he calls me back he informs me that they sold my QX 60 for $20,000 over the asking price and that they would get me one in in a week or so. I can't believe they did this to me I put a deposit of $1000 down over three or four months ago! SHAME ON YOU GRUBBS read more

Tried to add 4.2% dealer prep fee at closing. Listed price not even close to what walk out would have been before TTL. Other closing fees were excessive, well above norms. Would not provide detail on sales tax number that was well in excess of state rate. Had to walk away. read more

This is probably the worst dealership I've been to. I recently bought a 2013 Dodge Dart about 3 weeks ago. Since I've got the car two tires have went flat, my car makes this grinding noise when I start my car in the morning, the key fob was broken, the gear shift stopped working while I was driving, the passenger visor is broken, and since the visor is broken all the lights on the inside of the car don't work. We contacted the dealership to see if they could fix these problems since I didn't do these things. They agreed to take the car and work on it and they gave us a rental. They had the car for about a week and when my parents went up there today to come and get the car they figured out that they didn't fix anything on the car. So I'm guessing my car was sitting up there for a week and nothing was worked on. I don't recommend this location to find a car. The salesmen are liars and they only want to make a sale to make themselves look better. The salesmen even lied on my name and tried to say that the inside lights were never broken I just had the dial all the way down, which is incorrect because I tried multiple times to turn the interior lights on my pressing the lights and moving the dial up and down. read more

Grubbs Infiniti - Broken visor that wasn't fixed even after we told them about it. - Car Dealers Near Me - Grapevine, Texas

I had a great experience with my sales rep, Alan. He was very helpful, informative, listened to me, and helped place me in the car I wanted. Unfortunately, during my car buying process, Alan had to go out on LoA and i was moved to a new rep. I'll admit, I had a difficult transaction, but Grubbs handled everything wrong. They let me test drive one car, then tried to tell me the car they gave me keys for was the same car several weeks later when I came to pick it up (thank goodness for pictures as proof!). The new sales rep was full of lies. The finance team was unresponsive to accepting money from my company as payment for my company car. In fact, our company legal team was heavily involved, and had zero need to be! For weeks, I was constantly having to follow up and ask for updates; no one was updating me. But last, when I asked and questioned the sales manager about length of time to accept payment, why they pulled a bait and switch, etc, he continued to lie. Funny that no one wanted the $42,000 in cash i was handing over. Needless to say, I walked across the street to a competitor and had amazing service from start to finish. If you really want an Infiniti, talk to Alan. He's nice, personable, engaging with good follow up. But, the rest of the process is a nightmare, and the rest of the people you will interact with are shady, so just beware! read more

Overall pretty good experience, however upon purchase of the vehicle I received a remote key that is full of corrosion inside from what I can only guess was due to water and battery issues. When I called to have it addressed I was told to call it in as a warranty issue or call the VW dealer. didn't really seem like great customer service to me. Here we are month later and still no resolution, except an email asking if I can make it to the dealership at 4....(I received the email around 12:30 PM) when I explained I can't just leave work at the drop of a dime, I was then told me since it wasn't possible to get there on short notice he would see what can be done..... haven't heard a thing since then. Hopefully they resolve it soon. They seem to be a good dealership just a few issues, oh and watch out for the nitrogen tire package they try to sneak in for a couple extra grand on the sale. I'd probably buy there again, just gotta look over everything very very carefully." read more

This is literally the worst car dealership I have ever visited. The used car department loves games! Bait and Switch all day long. Don't bother looking at the price, they add 3k just to do what they are already obligated to do. Clean and Inspection. Unbelievable!!! read more

When I walked in I was immediately irritated. One guy greeted us (we explained what we needed) then he went and grabbed the manager (we explained again what we needed) who went and grabbed another sales associate (and yet again we explained what we needed). The sales associate said this could not be done although we knew it could. They asked us to sit while they figured it out then they came back and said it could be done. But we knew this. I should have left then because that showed they were clueless. After sitting and having my credit ran they flat out said they couldn't work with me. They never asked about cash down or nothing. I guess they assumed I couldn't afford the vehicle . The sales rep asked how did I acquire my current vehicle which I drove off the showroom floor of another dealership with 3 miles on it. Needless to say, they allowed money to walk out the door because their finance department sucks and doesn't know how to structure deals to make them work. I decided to take the cash I had and purchase an even better vehicle. I'm not going to beg anyone to take my money . Sucks for them. #WOULD NOT RECOMMEND read more

This review is solely for Will Jones, in the service department. I bought a used Honda from Grubbs several months ago, and they gave me a limited warranty on the A/C because I was concerned about it. Shortly after, the A/C began to go out intermittently. Brought the vehicle in, and luckily it was blowing warm air when Will saw it. Unfortunately soon after it began to blow cold again, so they couldn't diagnose the problem right away -- they kept it for four days and kept checking it. Will has gone above and beyond every time we've talked to him to really LISTEN and do all in his power to make sure that we were taken care of. Thanks again Will! read more

In February of 2020, I purchased a pre-owed 2015 Lexus GS350 from Grubbs Infiniti in Grapevine. Summer was my sales lady. She was very nice and helpful throughout the process. We test drove 4-5 cars, and she was very eager to sell me a car... but aren't all sales folks. This said, I advise anyone who's in the market to purchase a preowned car, never buy at night. Exterior blemishes discovered were frightening! One of the issues was a one by 8 inch scratch down to bare metal on the wheel well/ quarter panel. Therefore we come to the good and the bad. One major complaint was the pressure sales tactics, typical use car sales approach! I also didn't care for the comment from the general manager Matt, who said, I took more than four hours of the sales person's time. I guess it seemed like I was wasting their time trying to make a decision. Customer service ... thrown out the window. However, he does get credit for taking care of the paint for the quarter panel blemish. Overall, there's nothing like pressure sales, and the ultimate used car salesman approach. As with life, you live and learn from your decisions, mistakes and hopefully not repeat. I'll chop this up to good bad experience. read more

Just purchased a car there from Matt Peck two days ago. I couldn't love it more and got a great deal! Very fair pricing and they did everything to earn my business. read more

What a beautiful dealership! Oh my, I must say I have taken my G37x here for service and I am over the top impressed at the quality of work that has been done on my car. From body work, to a new set of tires, down to an awesome detail of the car. The lobby area is almost set up like a sports center. There are plenty of TV's, pasties, coffee, juices and water. You will feel very comfortable while you wait. read more

I bought a certified preowned car from Grubbs INFINITI Grapevine. While it was being prepped for me, the dealership found an issue. Ivan Martinez was upfront with it and offered to retain the car (I agreed). I searched several other dealerships but ultimately went back to Ivan and Todd Blackwell who helped me find another vehicle. From all my research and the comparable vehicles I reviewed, I know I got a really great price. My only complaint is that the first vehicle I purchased but didn't get was for me. The car I purchased and kept wound up going to my wife. Not sure how that happened. I didn't expect to be treated so fairly at a car dealership. I can't speak for the rest of the dealership or the service department (yet) but Ivan and Todd have earned my respect and my future business. read more

Good luck after you buy a used vehicle from this dealer. No follow up or follow thru in promises made. If you knew me you would know that it takes a helluva lot for me to complain but this place is a 1 on a scale of 1-10 with 1 being the worst. You better hope everything goes perfect because you will receive horrible service thereafter. read more

Purchased a vehicle from Grubbs Infiniti and they inspected the vehicle after purchase was complete. After inspection, they found problems on the second week of purchase after numerous calls to the dealership with no call backs or information until I go there in person and ask for a General Manager. FINALLY they let me know and we sorted it out to get it repaired and delivered total cost was approx $5,000 upon which I would have to pay $500 whole the dealership took care of the rest. Upon repair status, I kept in touch with the manager and first day after we decided to repair the vehicle he claimed vehicle parts ordered, on the second day of follow up I contact the manager and he tells me no news yet so it means progress, and then third day thereafter, I find out MY vehicle was sold in auction from underneath me. No communication, no written or verbal cancelation, no emails, texts or any method of communicating this to me at all and everyone acted like it was news to them. I'm on my third week, spoke with General manager and he brought up some other news about the vehicle that was NEVER reported to me upon purchase or inspection so it feels like I'm being told lie after lie. He claims that they strictly WILL NOT sell a vehicle that is compromised in safety while the manager I spoke with clearly stated that they sell vehicles ALL THE TIME to cash buyers that want to purchase them as is without getting it inspected. Don't know who to believe or what to believe. Three whole weeks, a vehicle that I signed for, paid my down payment, funded by the bank for financing and Grubbs got their money but they sold the vehicle, supposedly canceled my sale because the vehicle wasn't "fit to deliver" but yet forgot to issue my refund? Forgot to call my bank to cancel the financing transaction? And making me stress out, run around and waste my time only to tell me that they will compensate me with a $250 Bob's Steakhouse gift card? REALLY? This is extremely unethical, unprofessional, and ridiculous treating your customers that way. Not to mention I found a vehicle the same day for my sister's son at the same dealership whom I referred and she came in and purchased. So I should've gotten at least a little better treatment than this. I'm ashamed of the CEO/President/Owner of this company that either doesn't have a clue as to what I have been through, the lies I've been told or is a part of this game being played with me. Whatever the reason, in no way should a customer EVER be left in the dark about their purchase especially when you cancel the sale without their knowledge but hold on to their money. read more

Horrible experience buying a car. They even kept me hostage. If you want to have everyone harass you to buy a car and then drop you like a hot potato afterwards...this is the place for you. If indifference and lack of responsibility is your thing...go here. If you enjoy a horrible time and waiting a day....this is your spot read more

We have a 6 month old Infiniti QX50 that we purchased at Grubbs. We sent the car to Infiniti because the system said it was time for a tire rotation and an oil change. Oil change was free as agreed, tire rotation; there was a charge... understood because that's a 3rd party warranty. Some guy calls my wife and tells her there is build up the brake system and it needs to be flushed and filled.. total $119.00.... Maybe I'm wrong but I have driven cars for 4 plus years and have never even checked the brake fluid. Watch out this dealer will find something that is not under warranty to have you spend money so that is not freebie to the customer. Very unhappy with the service.. read more

Nothing but 5 Stars. I honestly wish there was a way to give more. Having been in the car business I can honestly say I have never had a easier car buying experience. Thank you to everyone at Grubbs for a wonderful transaction. Thanks to Mr. John Clay and Mr. Joe O'Day. Ask for John and tell him I sent you.... listen to him start laughing. Seriously a GREAT EXPERIENCE! read more

Buyer beware. This business has no interest in customer service. I purchased a Q50 Infiniti here with extended warranty. Called on Saturday to schedule service and was directed to leave a message. Called back 2 more times on Saturday with no answer, other than a voice message to leave a message. I left message during open hours. No answer and no returned call. Called back Monday with nobody to answer the phone, and left another message with service dept. No returned call. Called back Tuesday and left message with Finance Manager to ask question related to warranty. No returned call ever occurred. Called back Thursday and finally reached a live person, and demanded to speak with anyone that could help me in service. They finally patched me into service manager, named Daisy. Daisy was very professional and seemed caring. I told her my frustration with not being able to schedule an appt due to nobody ever returns calls and no live person ever answers the phone. Daisy said she could help me and scheduled an appt for a new key and oil change. She stated the new key would be $135. I drove across town in time for scheduled visit, and the service advisor (Danny) said the key would be $360. I informed Danny I was specifically quoted $135 and I would like to speak with Daisy. He said she was busy and the only thing he could do is take off 10%, so I told Danny that was very disingenuous and asked him to have Daisy call me if she's interested in my business. No returned call. My last visit with them was for an oil change. After waiting an hour, they came to me with an estimate of $1,500 for a 30K mile checkup. I said, no thanks and the oil change ended up taking 2 hours. Buyer be very aware. read more

I was in the market for a car and went to Grubbs. Upon entering Grubbs I was pleasantly greeted by multiple staff members. ERIC GLOVER Was given the task to help me find a car. I can happily say that Mr. Glover helped me find the right car. My experience was great and thank them for their service. If you are looking for an Infiniti/ car and find yourself at Grubbs. Ask for ERIC GLOVER. read more

I will never purchase a vehicle from Grubbs (grapevine) again. The moment my husband and I walked in we were greeted by a personable young man. He gave us a tour and we made our purchase. The moment after signing the contract things went downhill. We had a question no return call. We went back to get an oil change (by appt) the wait was long, asked about a loan car no loan car available. Purchased the new tire in my contract when I went to repair my tire waited about 4 hours. I feel as if they are nice up front then once you become a client no need to be helpful. read more

The first experience with this dealership I fell and not one person called or checked on me or any directed me through the protocol and after buying a car that had damaged seats they picked it up and damaged the windshield and body and the GM wasn't very helpful you call them and they will not call back . This is by far the worst experience I have had in car buying read more

Buying a car can be hectic, But Gary found the right car for my new driver son. It wasn't about a sale for him, but about finding a car to fit him and last him for many years to come. I was enthused by the end to have Gary as my salesperson I never felt obligated or pressured. I will definitely come out and buy my next car from Gary. He definitely wants to make you happy. Thank you read more

I thought this was a luxury dealership. I'm a lifelong Mercedes driver. Was on the market for a new SUV for my wife. Opted for the QX60 over the GLE due to the 3rd row(2020 GLE now with a 3rd). The great customer service ended when we drive of the lot. The place seems to not have a direct flow of business. You feel like a number as to my experience with Mercedes. It's not the car, just this location. I definitely would not be doing business here in the future. read more