Great experience at Novak motors. Purchased a 2017 Grand Cherokee at Novak motors. Have had the regular, recommended maintenance for the vehicle performed there. Several items required attention and were promptly covered under the maintenance warranty.1) radio master control unit-volume kept automatically turning to max, replaced by Novak2) drivers side electric window motor required replacement, replaced by Novak3) replace AC condenser, replaced by Novak4) replace ESIM and evaporator purge, replaced by Novak. Now have 88,000 miles on the car. Very satisfied with the buying experience and fair price for the vehicle which was in excellent condition, as well as the efficient service performed by the maintenance staff. read more

they are pretty decent to buy cars from but do NOT buy the warranty and use their service center. They do not fix issues and just tell you that "oh, that's normal" read more

I found my car online and reached out to the dealership, Novak Motors, in Bedford, Texas. I had the best experience with this team. Keith Thomas called me immediately and we made an appointment. The car was so clean and in perfect condition. Keith and the whole team were eager to help. I purchased my car quite seamlessly. What a great and fun experience Keith made this for me! Thanks, Novak Motors! G. Cook read more

Novak Motors - Used Car Dealers Near Me - Bedford, Texas

Novak Motors has very professional sales and financial people. They left me alone at my request while I browsed the Truck inventory. Bill helped me with my decision after all my questions were answered and helped me through the paperwork process. I appreciated how Bill never felt pushy and it helped me feel confident about my decision in buying my Truck. I would not hesitate to recommend Novak Motors for my family or friends for their next used vehicle purchase. Lucas N read more

I bought my Jeep 3 years ago from this place and have loved my car. What I don't like is how the finance guy was so pushy on me getting an extended warranty that he guaranteed covered EVERYTHING. it doesn't. He said my car has full coverage and if ANYTHING goes wrong that it will be taken care of. I bought $5,000 worth of coverage and it doesn't cover jack shit. DON'T BUY ANY COVERAGE from this place. Buy the vehicle then get the hell out of there. Buy the coverage through the lien holder you go through. Much cheaper and you won't get ripped off. You were forewarned! read more

Above and beyond service. Bought a Jeep here and Jordan, Charlie, and Dan Smith spent 7 hours making sure we had everything we could possibly need, filled our tank, gave us a ride, and jumped through about a thousand hoops on our behalf. Highly recommend this dealership; everyone is knowledgeable, very professional, and honest about their vehicles. read more

The finance person, Michael, is positive for Covid and going to hospital. The company did NOT inform us and the only way we knew was that my husband was trying to get him to answer a question and contacted him. They did NOT wear masks in the offices and fortunately we did not go in the building other than to se the restroom briefly. We insisted on doing all of our purchase business and paperwork outside. We had on masks the entire time outside as did the salesman and finance person. Sloppy and disrespect and likely additional Covid will arise there. Beware. read more

I purchased a 2012 Volvo from here back in December of 2014. I had a perfect smooth experience and the entire buying/financing/test drive/communication piece was a breeze. I can't remember the salesperson who sold me the car at the time but he was older and he just sat in the back of the car and cut jokes and made small talk not the typical "sales" type speech that often times you tend to hear at dealerships. What drew me in to this place is that Novak sells gently used vehicles that came straight off leases so often times they're practically brand new almost meaning 2-3 years max old! I not only liked the way the cars were kept in such good shape but also the variety of great brands from Land Rover to Jeep to Volvo. I purchased an extended warranty through the dealership that was supposed to last for 5 years so up until December of 2019. I recently sold that vehicle so had to call and cancel the contract I was expecting to get a very slow response and time to just drag on this especially since this isn't making the dealership any money or benefitting them in any bit. I was pleasantly surprised - I have been working with Rene Hernandez and he is more on top of this than I am my laundry currently! He returns calls when he says he will, emails you like promised and even gets this type of paperwork done in the same day - this is unheard of with anyone in the service industry especially when they aren't making any commission off of you. I can't begin to tell you what a breeze he has been to work with! I would recommend Novak motors to anyone due to their excellent communication, on key pricing and unbeatable value of car selection! read more

Great, relaxing experience! We have always bought our cars from brand-name dealerships, so I was a little hesitant to go here, but my wife had her eye on a vehicle she really wanted to look at... So, she had been communicating with Mike Martinez about the vehicle and said he was very nice and professional. We set a date to come out and see the vehicle, and long story short, we bought it, and had a great experience! Mike was honest and straightforward, and did not pull any punches or do any weird "salesman stuff". Everyone we visited with was professional and respectful, and we feel we got a good deal on the vehicle. We appreciate your help Mike! We love the Jeep, and will definitely recommend you and Novak read more

I used Novak Motors to purchase my dream car 2 years ago. The salesman I worked with was great, not pushy at all and very helpful--however the finance manager, Michael took complete advantage of me being a young woman who was buying her first car. He wouldn't let me leave his office until I signed the highest warranty after telling him multiple times I didn't want it. He knew exactly what he was doing. I would never recommend Novak Motors to anyone after what I have experienced. I'm stuck with a car payment that is $200 more than I wanted, for a warranty that doesn't cover anything for me other than "free oil changes and tire rotations"solely because I was completely taken advantage of. Do not use them. read more

So I spent a week fighting off pushy salesman, looking through carfax reports and reading reviews. I stumbled on to Novak motors on my way to a competing dealer next door. I stopped in after speaking with David on the phone. No pressure here, no swarming me and blowing my phone up every day. I was allowed to just be alone and look and think. Absolutely no pressure tactics. BTW David has a Purple Heart and as a bet hell yeah I'll buy a car from PH recipient. Finance guy was a vet as well. All nice down to earth guys that treated me well but not like a paycheck. If your looking take a little advice from a guy who despises car shopping and give Novak a look. Prices are below the competitors and lots of one owner vehicles. read more

If you are looking for Customer Service and someone who actually wants to sell a vehicle, Go Somewhere else. I tired to purchase my Senior Mom a vehicle who already had an approval through Capitol One, we selected the vehicle on-line and Bailey, who seemed like he was going to help and assist throughout the process blew up our phone for a week and then disappeared and would not communicated or return phone calls. After two weeks and then seeing the vehicle we selected show sold on the website, we went to another dealer and had a much nicer vehicle in 2 days. Maybe Bailey and team do so much business they cannot handle any additional customer. Regardless, they should understand how customer service works. Not sure how they stay in business. read more

thumbs up for adam burwell! super nice guy! will be back for more business! he took care of everything,got my warranty funds back into my account,went far and beyond to take care of this! read more

i always had the impression that N0 means No! well i told the finance guy michael that i did not want to purchase gap insurance and he would not take no for an answer just kept pushing and pushing! i just was ready to go! so i accepted the gap insurance after repeatedly telling him no! would i recommend someone to this dealership! NOPE i would not,maybe if they werent so pushy into selling you a warranty and gap insurance you don't want! again when a buyer says no leave it at that! buyer beware do not purchase the extended warranty , not worth the money.$4,151.00 for a piece of paper that you will never use. all they care about is selling you a useless warranty! they don;t care about anyone! just sell a warranty ! tried calling them back to cancel and no one will take my calls by law you have 30 to 60 days after buying to cancel a contract so they just ignore you;re calls! read more

We purchased a vehicle from this place of business several years ago. When we went to look at the car, they had me drive a vehicle that was several thousand more than the vehicle we came to drive. I guess that was ok. We did drive the car that we came to see. It seemed ok. The radio worked when we bought it, but stopped soon afterwards. The driver's seat was broken, but this was not disclosed. Only three of the four windows rolled down. We did not do our due diligence in looking at the vehicle, but honestly? Those things should not be broken on a car that was supposedly given a look over before being sold. After we purchased the vehicle, it broke down of course. We had to replace the battery. It also had an emissions issue. As far as we could figure, they deleted the codes long enough to pass inspection and for it to be driven a hundred or so miles. That cost us a pretty penny to fix. When I called to talk to them about the issues, they wanted me to bring it back so they could verify the problems. But, they said there wasn't anything they could do about it because it was sold "AS IS". Meh. Buyer beware. Even if they tell you they are a Christian place, they don't act like it. We've since purchased several vehicles, and we steer clear of Novak Motors. read more

Great no pressure sales. Great follow through with minor issue noticed on the vehicle. Easy to worth with. Would buy again and fend my friends here. read more

Horrible customer service. David Renfro is very rude and unprofessional and doesn't communicate with you at all about details on a car interested in. Don't buy from here no one is worth their Time apparently. read more

I came into buy a truck. The price was great. My sales guy was great. Very attentive and helped me navigate the process. The finance guy was good. Explained everything thoroughly. The reason for my 3* review and not recommending is that the Sales manager, Charlie. My trucks transmission was locked up. They told me they'd subtract the cost of a rebuilt transmission from the trade value they would have given had the truck been running which was about $23k. No problem.. that was fair, that's all we can ask for. What wasn't fair was the price of the rebuild. The sales manager deducted $6k from my trade, which was about $1500 more than the cost of the rebuild. What a shady piece of work. Liar. I know the cost because I rebuilt my wife's transmission 1 month before which was the same transmission as the one in my truck. I was given 3 different prices for a rebuild from independent transmission shops (all of which said they give dealerships discounts) and the cost of me rebuilding the transmission instead of the dealership was $500-$1000 less than what the sales manager deducted. He deducted $6000, when I could have gotten the rebuild done for $5000-$5500 without a dealership discount. Shady... Then he comes to me and says that they are buying a NEW transmission from GM.. I asked "why are you doing that?"... His reply was "because it's cheaper than a rebuild." So this shady fly by night sales manager named Charlie just admitted to fraudulently over charging me for a repair. I'm pretty sure that's fraud if you do that to an insurance company, right? You legally can't turn in the highest bid from a mechanic and then pocket the cash... But somehow this guy did. All I asked for was $500 more on my trade... My sales guy was great... My experience was perfect until I dealt with this shady sales manager. I'd go somewhere else to buy a car if you're bringing in a trade that may have some repairs. read more

The best car buying process I have ever encountered. Rene Hernandez was great with communication. Everything but my test drive was taken care of online and I got in and out quickly. I have flawless credit and they were able to beat the finance rate I could get elsewhere. Job well done guys. Highly recommend. read more

The car buying experience does not get any better then this! From the first contact, to test driving and purchasing, the sales associates are no hassle, efficient and knowledgeable. The finance department is equally as impressive with the total in and out car purchase taking about 2 hours. I will not buy another car from another dealer after this experience. No hard selling and an impressive inventory for anyone in the market. What you see is what you get. Finally a company that makes me look forward to buying my next car! read more

I can't imagine a better car buying experience. From the second we drove on property, Mike Martinez took care of us. He was incredibly accommodating and made sure that we were well educated on the car we were buying. He is by far the most responsive and least pushy salesman we have ever worked with in the car buying process. René Hernández helped with the paperwork and did an excellent job as well. We walked out thrilled with the car and with the service. From contact to close, Novak Motors could not have done better. read more

If I could give them less than 1 star I would. I purchased a $22,200 Subaru on Friday, drove it home, the next day the power steering went. I HAD IT ONE DAY! The SUV had 13,500 miles & a 2015. I was told I had the remainder of the 36,000 Subaru warranty. I called them back, they said just take it to Subaru, where I find out it was a 3 year or 36,000 warranty, so the SUV breaks down the DAY after I purchase it, they tell me Tough S**T, they won't stand behind anything, and I'm out over $1,000. In the beginning they were selling a SUV that wasn't even in their name, and their finance manager was agitated the whole time, because I had PenFed financing, & all he did was try to talk me into take a higher interest rate from him. Someone should invesrigate these Shysters! read more

Finance department single handed deal killer! We picked the vehicle, we drove 3 hours to test drive and look the vehicle over, we decided to buy the vehicle and then the finance guy stepped in and down in flames the deal went. Instructions were very clear on what was needed to bring outside financing, approval letter and a good contact for the credit union we chose. Done, stayed in contact with our sales guy (Mike Martinez, who I would recommend if you decide to buy here) made sure the docs were received and we were good to go. Mike told me that finance was good to go. We arrived at the dealership at 1300, finance guy knew the credit union contact was only in the office until 1300. We stayed at the dealership for 1.5 hrs and decided the deal was good and we wanted to buy it. Finance department is lazy and unprofessional. Rene (finance guy) sat on the approval letter and waited until we decided to take delivery of the auto and THEN he actually read it and has a question about the approval letter. Dealer management did not care and did not get involved and the ONLY reason I stayed on the hook was because our sales guy Mike. He communicated, actually worked for the customer and was trying to get everything ready within his power to make this an easy transaction. We drove another 3 hours home in the same vehicle we arrived in. Not sure what else we could have done, but recommend if you decide to bring outside financing, ask to use someone else that is not the finance manager. read more