Look out for this group! What we recently found out is they put vehicles on line at a low price. When you attempt to purchase the vehicle they tell you that their system was miss pricing the vehicles. Then they try to add $2500 to the deal for "dealer fees" on the backend. They even told me (I have it on text) that the dealer fees goes to the government not the dealer. They are a prime example why cars salesman have such a bad reputation. Do a little research before you go to them. They are less then truthful for sure. read more

I bought my 2023 QX 55 last night from Adam, he was very helpful and very responsive with all of my questions. They went over the car before I took delivery of it and even put a big red bow on it for me to take pictures with. Overall it was probably the best experience I've had at Grubbs and this is my sixth car from them... I would recommend read more

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Saw the negative reviews about sales department but thought service department might be different, but I was wrong, service department was worst, my service manager Jayden kept my Infiniti for three days, never updated me and didn't touch the car at all. It had factory warranty but they didn't care. Called every day to get somebody to update me about my car repairs, no luck. I had to go there in person and get my car not fixed and had to take it somewhere els. Wasted my time for nothing. Don't go there, trust the reviews of their customers. read more

My wife and I were interested in a vehicle at this dealership. We were told it was in the shop so we waited several days to see it. After confirming with the dealership, which we later found out was a computer, we went to see the vehicle. it was still in the shop even though confirmed to be available. I asked to make an offer but was told they would rather I test drive the vehicle. After two days we were told the vehicle was ready so we planned to see it but found out before leaving the car was sold. This whole process was very frustrating. I never knew if I was taking to a computer or actual person. If you go to this dealership be careful and aware who you are speaking with. read more

I purchased my 2014 QX60 in 2016 as Certified Used. Unfortunately, after 9 years of ownership and some costly expenses we purchased a vehicle that Grubbs clearly wanted to get out of their inventory as certifiably fast as possible. The vehicle had many issues that Grubbs had to be aware of prior to the dusk sale of this car. Knowing the shenanigans pulled during the sale of the car, I can certify that I will not purchase another Infiniti vehicle from this particular dealership. Costly Desire is a ###$$! read more

If I could give the finance and service department 0, I would. This dealership is terrible. I should've followed my first mind and gone to Crest, or the Grubbs location in San Antonio. This experience has left a bad taste in my mouth, especially since, this is my first luxury car because I stepped out of my comfort zone. I'd driven Toyota Camry's for 27 years and had noting but the best experience, with each dealership that I bought and received service from so I expected nothing less from a luxury brand dealership. However, I spent steak money to get chicken salad. The people were unprofessional, rude, dismissive, deceitful and did not uphold or stand behind their word. The finance department dropped the ball and I drove a vehicle for almost 2 months with having my finance secured because they did not submit the correct paperwork. In addition, I kept calling to ask why hadn't I received a welcome letter, or packet from the credit union and just kept getting the run around. It was not until I took matters into my own hands and found out that I didn't have a contract, due to the dealership error. In addition, I have had 4 service advisors in 9 months because they are so unorganized there. Moreover, this last service just pushed me over the edge and I decided to cut my ties with them and contact Sewell Infiniti-Dallas. The service manager lied to me and I no longer want to give them my money, nor would I allow them to service a bicycle of mines. Buyers, please be aware of and stay away from this location!!!! read more

Apparently, my expectations are too high. Three days ago, I visited Grubbs Infiniti in Grapevine. This is not a luxury dealership though they would like you to believe otherwise. I should have gone back to Lexus but instead signed a 3-year lease for a new Infinity QX80 Sensory. My mistake. We were there late into the evening so we weren't able to see the inside of the car we were delivered with a big red bow and an empty fuel tank. It was disgustingly filthy. There were food spills, drink spills and God knows what else. If you are expecting Luxury service, this is not your dealership. The GSM is aware but a bad first impression is hard to overcome. It's a bad way to start off a new relationship. I have included pictures and I hope the owner sees this review as he is not being well represented. I am incredibly disappointed. Only 2 years and 362 days to go. It can't come soon enough. read more

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This dealership has the worst customer service I have ever encountered. It is difficult to even schedule service - have to leave a message and pray someone actually calls back. Do yourself a favor and run from this place!!! I will never return once my warranty expires. The Grubbs family should be ashamed of this dealership read more

I was very impressed working with Julian over at Grubbs. He was quick to identify what I needed and kept good communication throughout my car search. They value your time over there, I had a very busy day and needed a test drive. It went fast and smooth, they didn't try to keep me there like (in my experience) other dealerships do. I really appreciated that. Highly recommended, thanks Julian! read more

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Last time I took my car there with some lights on. They told me one thing months later the lights come back on and now they're telling me it's something else wanting to charge me $1000. I went there a few months back because my airbag light would not shut off. I brought it up there and they said it would be $7000. I needed a new seat. I told him that was ridiculous. I took it somewhere else they got me a used seat - grabbed the part out of there and fixed it for $900. This service department behind the scenes I'm sure has a policy of trying to get as much money out of their customers as possible. I would never use Grubbs Infiniti to repair your car. They will tell you anything to squeeze money out of you. Go to Sewell Infiniti in Plano. At least they are standup people. read more

The one star is for melanie. She was ok. the zero stars are for Infiniti as a whole. Knew exactly what i wanted. Q50. I found a pre-owned in my budget at Grubbs. Car was 30,500. Once I decided I wanted it and the paperwork comes out, she tells me this car has a luxe package. It was like 3 or 4 thousand more extra! My question was and still is -why if this was installed in the car already, why wasn't it included in the price?! This is why people hate buying cars. Especially from dealerships. ITS THE DECEPTION. I should've left as soon as the luxe price increase hit. But, i wanted the car. Then its off to pay for the car. I was offered an extended warranty that i purchased, but was expecting that. So, to put this into perspective...i went in for a 30,500 car. Forced into an Luxe package upgrade adding thousands. Add the extended warranty adding thousands. Add TT&L, thousands. Ending up leaving with the car for about 42,000. I payed 30K down and financed the rest. Expect the unexpected here. Not transparency or honesty. Next issue...PRIVACY! My last car was a '17. I had no idea what the features are in the newer cars. The saleswoman showed me nothing. This car collects, transmits and receives data. Having worked in cyber security, I do not want a vehicle transmitting and receiving anything. I was able in settings to change it to "limited vehicle transmitting" But I should be able to turn this OFF!! ENTIRELY DISABLED!! Without it turning back on every time I start my car. And it is absolutely an invasion of my privacy to not have a disable option. HAD I KNOWN THIS....I would have never bought this car. I deeply regret it. I wish I could give it back. And, after talking with another car place it looks like I will lose quite a bit of money to offload it. read more

Be cautious of hidden fees and misleading practices if you're considering Grubbs Infiniti. Look elsewhere for a more transparent and trustworthy dealership. The dealership's salesperson surprised me with an almost $3,000 "preparation process" fee on top of the listed price, which felt like a bait-and-switch tactic. Save yourself the hassle and look elsewhere for a dealership that values honesty and fair dealing. read more

The worst customer service I have ever experienced. When you call you get voice mail that is full. Can't reach a person. My son's car was totaled so looking for a new car which we have now found elsewhere. Looked to cancel the warranty for a refund with no call backs from Brendan Porter...left several messages. Bottom line, I have never experienced such poor service. Will never work with Grubbs again. read more

This dealership is Garbage. They don't pay their people right. They fix wrecked cars then sell them as clean title cars with no accidents. They will claim they put work in a car when they never did. They are crooks. Any job, even working at a sandwich shop will pay better than Grubbs Infiniti. The people running that place are crooks. They are theives. Do not buy a used car at Grubbs Infiniti. Nobody wants to work at this place. People leave without a moments notice. Because they always seem to have problem paying people. They owe me money. They stopped responding when I started asking for what is owed to me. If you care for your family's safety, Do Not Buy a Car from Grubbs Infiniti. They will put you in a car that is unsafe for your family, and will claim that it's a clean title car. They are liars. They are crooks. Stay as far away from them as you can. And if you are thinking of working at this Garbage Dump, just know that you are better off working at ANY other car dealer in DFW. Grubbs Infiniti is not it. If you are taking your car for service there, know that they will tell you they completed the work, charge you for it, but in reality they never put the work in your car. Keep your family safe by not putting them in a car from Grubbs Infiniti read more

My husband and I are shopping for a new car and stopped by Grubbs to see what they had to offer. We were greeted immediately when we entered the dealership showroom. An older male employee began talking with us to see what we were looking for in a vehicle. He was wearing a flowered mask, yet it was on his chin only the entire visit. Of course, this bothered me because I work in the healthcare field. My husband and I both kept backing up from him but he never got the hint. My husband had questions about a model and the employee all but argued with him because he didn't know the answer. Very poor and dangerous customer service. If I do decide to purchase an Infiniti, I will be going to Sewell. read more

"Valet" service left me stranded at work! I made an appointment to have my car serviced, just an oil change & tire rotation via the valet service. My appointment was scheduled, confirmed and the driver came to get my car at 8:15am. I spoke with the Service Advisor, Scott at 9:48am confirming what services I needed. At 3:00pm, I called Scott to check on the status of my car being ready and being brought back to me at work as I am done with work at 4:00pm. He informed me my car wasn't ready and stated it was 70% done. Hmm, seems like a long time for an oil change & tire rotation. Scott offered to Uber to the dealership to pick up my car but that really defeats the purpose of the valet service. If I wanted to take it to the dealership myself, I would have made an appt. to take it there. I asked if my car could be driven to my home (at the time I could have gotten a ride from a co-worker home) and Scott informed me they could not because it wasn't within their 20 mile radius. My house in only 22 miles from the dealership. Seems an exception could have been made. We decided I could hang out at work past my regular quitting time if the car would be on its way fairly soon. Finally, at 4:00, Scott informed me the car was done, just being put through the car wash. I waited to hear from them that my car was on its way back to me at work. At 4:37pm I received a call from Daisy I believe, also informing me that my car was ready but that the driver had already left for the day! WOW! So, the person who was supposed to get me my car back, my only mode of transportation home, went home. Great. She asked me if I had a loaner car? Nope wasn't offered one and didn't know to ask for one. She offered to find someone who could drive my car to me. I did not want to wait another 15, 20 or who knows how many minutes longer for them to try to find someone. I asked if I could be sent an Uber to take me home and then the car could be delivered to me the next day at work as I was already scheduled to carpool the next day. Daisy agreed but when she tried putting in my home address to have an Uber drop me off, it would not work. She tried several times, it's now 4:45pm. Finally, I said I would Uber to the dealership to pick up my car. She arranged an Uber, and the drive was dropped by two drivers before a third driver finally accepted and picked me up from my work at 5:15pm. We then had to drive in rush hour traffic and arrived at the dealership at 6:00pm. Upon arriving, I was asked if I was being helped and the gentleman said he'd look for my paperwork. After 25 minutes of waiting, I came out to ask what was taking SO long and he informed me they finally found the paperwork with Scott's office mate. I then had to wait another 10 minutes for my car to be brought around to me. I did not owe anything as my car is a lease and regular maintenance is included in the cost, so I don't understand what took so long to get the car to me once I arrived. Finally, I was able to make the drive home which took me another 45 minutes because of traffic. I got home at 7:15pm. Over three hours after I was supposed to get off work. This very unpleasant experience does not make me want to use Grubbs Infiniti again, for service and certainly not another sale in the future. Very disappointed by this level of service. read more

Horrible customer service after the sale. I have called and emailed the sales manager and have not gotten any answers on something that the sales girl promised at the time of the sale. read more

Zero stars if I could. Your better off buying a car from a flea market. They tricked me and flew me out from Houston and sold me a damaged accident car. As a result my car lost control and I totaled my car. I paid cash memorial weekend Saturday night and on the way home from Dallas I felt my car wasn't driving right. Luckily I had a friend meet me at 1am who works at a body shop to check the hood since I'm a woman and don't understand cars. I have so much proof they sold me a car that had been in an accident and damaged and not reported on car history. On top of it they are calling me crazy and saying I did this to my car. I am a nurse and a good person why would I Fly there pay cash and do all this and same night fix it? They are the worst Infiniti dealership and this was my 4th time purchasing a car never again will I be a customer and Everyone should know how they do business. On top of it they are not submitting my title paperwork so I can't get my hard earned money back from insurance. Oh and also I got fired from work for not being able to work. I have no money in my bank bc I spent all my hard earned money thinking I got a good clean safe car and I got fired bc I can't work which is another totally messed up issue. I am emotionally and psychologically torn and distressed I'm not eating or sleeping I am suffering with no money no car no job. I feel so sick I swear I keep feeling like I'm going to have a heart attack. This is horrible I have been a loyal customer I can't believe I was treated this way I was disrespected they say I make this up. I am so emotionally distraught. read more

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"I purchased a vehicle from Grubbs Infiniti in Grapevine on July 27th. At the time of signing the contract, the car had five issues that the dealership promised to repair. I was told that I could take the vehicle home, and once the parts arrived, they would send someone to pick up the car and leave me with a loaner. Four days later, on July 31st, the car was picked up, and I was provided with a loaner car." "Here's where things really went wrong with Grubbs Infiniti. After they picked up my car, I didn't hear back from anyone for almost two weeks. When I started reaching out, I still didn't get any response. Finally, in the third week, someone called and said they were waiting on parts and another company to repair some of the items. SO, THEY DIDN'T ORDER THE PARTS EARLIER! I kept hearing the same thing as I reached out to them daily until the end of the fourth week. Eventually, after calling numerous times and getting the run around, I got a call saying everything was ready and the car was doing well . Doug stated he drove the car and checked everything out and its was ready / completed. I finally got my car back on August 28th, and while I was satisfied with three of the repairs, the car didn't feel the same. Issues Found Aug 28th, 2024: Car had a bad smell as if someone was smoking in the car Wasn't detailed as promised, sticky stuff outside the car Only a ¼ of a tank of gas, ( gave my car to them with a full tank) Car had lights on in the dashboard for low tire pressure and key fob battery low Front right light still had moist which they promised to fix The window /driver door still make a noise like you're outside The car sounds like a sewing machine outside which was not there when I purchased the car DID DOUG DRIVE OR CHECK THIS CAR OUT? NO! If Doug had driven the car like he said he did, he would have noticed all my promised issue and additional issue still existed. I have no idea what was done to this car but it's not what I purchased. I didn't get a receipt of what was done to this car, they just bought the car back and I ask if there as a receipt of the work that was done and they answer was no, which is deceptive practices. My experience has been a nightmare. This place is horrible! If you're a woman, make sure to take a man with you because they will run over you, lie to you to sale you the car and a lot of broken promises. "Doug spoke to me in a way that I'm certain he wouldn't have spoken to a man." If you read the online reviews on Grubbs Infinite, you'll see the same thing happening to other women. I hate the treatment I got once the car was sold and its sad that they don't give good customer service after they're cars are sold. DON'T BUY FROM THIS PLACE! THEY ARE NOT HONEST PEOPLE AND DEFINITLY NOT A GOOD COMPANY TO WORK WITH!!!!!!! The issues with this place: Poor customer service, marked by unresponsiveness, rudeness, and a complete lack of support. The sales department took my money and sold me a car with the promise that it had undergone a certified luxury maintenance check and that they would address my concerns with the car if i purchased the car. Now, I can't even get them on the phone to help fix this bad situation they have me in! Deceptive practices, including misleading information, bait-and-switch tactics, and unfulfilled promises. When contacting Grubbs Infiniti, they play this commercial while customers are on hold, promoting Grubbs Infiniti as the best place for servicing your car and the sales person is only trained to tell you that the cars go through a luxury maintenance check before they sale the you a car so you are thinking this is the best place to buy a car. DECEPTIVE! Please tell me, why did I have to experience this type of behavior? As of 9/6/2024, 40 days the car was suppose to be delivered today and they are steady finding things wrong with it. No one called me to tell me that! I kept getting messages that my car was delivered to me so i called and they are still working on the car. Why me!! Hey Adam, I don't want the car, they need them to rewind the sale. I'm not sure why it has taken so long. This has been a horrible experience. Im broken! Just tired of this so if i have to take a hit on my credit so be it!!!!!!!!!!!!!!!!! Ive never in all my life been through anything like this. read more

I really hate to leave this review considering I've had my car from us a year and never really had any issues always had great service the last time I took my vehicle to the car lot for service advising them that my keeps it keeps saying invalid key ID! The service guy in the beginning seemed concerned and like he cared but of course when I get there my key is working just fine but I'm trying to advise them once my car is turned off my card will not unlock or start without me having to do the extra of putting my key fob to the ignition start! They ran out all my gas! Didn't put my engine cover back on my engine! Key fob still not working when trying get in the car won't start unless i hit the button with the key and that takes a couple try's! Richard Cardenas was so busy on the phone with what sounded like a personal call he basically said there was nothing else he could do! At this point I'm probably going trade this car on at Sewell or Crest because this experience really put bad taste in my mouth! read more

Wow! I wish I would have looked at the reviews before purchasing our car here. I would seriously second guess buying an infiniti at this location. Between lack of knowledge of some of the sales people and a service department who is unwilling to search deeper for the problem instead of just wanting to charge the customer a couple thousand dollars replacing tires! There is a traction issue with the back end of the car and causing one tire to burn through the tread and all other 3 tires have less than 30% This is our 5th Infiniti and up until now we have always had excellent customer service. Grubbs Infiniti only cares about the cash flow coming in and not customers safety read more

Bought my vehicle here and 3 months after having it ... it went KAPUT I was in & out of 4 loaner cars within a 2 year span I was promised a free engine I was promised trading me out of my car I was promised so many things only to get a phone call TWO YEARS LATER saying that I needed to pay $5,000 for my car to be fixed . RIDICULOUS! Got a threatening phone call from RICHARD saying I needed to pay to have my car fixed or they were going to send the cops out to get one of the loaner cars that I had been in and out of for over 2 years . Meanwhile, we were waiting on GRUBBS to schedule a meeting concerning the inconsistency that had all taken place As of today, I have picked up my vehicle paying half price for the engine ... both Richard and Robert were the most unprofessional people I have ever talked to . My mom had to get onto Robert for his unprofessional and he responded with " sorry I have a headache" in the same breathe he stated he was frustrated that they had to pay " so much money for my car" . how about DON'T SELL A LEMON CAR NEXT TIME . They were mad at us like we weren't promised 80 different things. I'VE BEEN WITHOUT MY VEHICLE FOR TWO YEARS WAITING ON THEM & I CAME IN WITH A BETTER ATTITUDE THAN BOTH OF THEM TODAY . They should've been all smiles today ! MY BATTERY LIGHT IS STILL ON WITH NO LOGICAL EXPLANATION! CAR RUNS RATHER ROUGH ! AND NOW THERES DAMAGES ALL OVER MY VEHICLE FROM MY VEHICLE SITTING ON THEIR LOT FOR SO LONG. Side note: I turned in a loaner that had a rim issue from me scraping a curb . We went through my insurance to get it fixed . Yet , they acted like they didn't wanna fix my vehicle after having so much sun damage done to it from sitting no ! This works two ways ! RICHARD tried getting pretty hostile with me, saying the damages were " already on my car before I brought it to Grubbs". I'll be sure to upload pictures as proof that my car was not damaged before dropping it off to GRUBBS ( REMEMBER.. I ONLY HAD MY CAR 3 MONTHS. HOW MUCH DAMAGE CAN YOU CAUSE IN 3 MONTHS ) GRUBBS WILL BE SEEING ME AGAIN. DO NOT BUY YOUR CAR HERE ! THIS DEALERSHIP TREATS THEIR CUSTOMERS SO DIRTY! read more

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I wrote a review earlier last month but can't find it so here's an updated review- I was contacted by Grubbs after being upset about stains left on the car cloth from detailing the car. Stains were removed, for the most part, the second time around. I was attended to by Richard who was new to the team & I loved his honesty- when asked a question he didn't know the answer to he would asked someone else. Attached are the finished works from the first and second detailing in one of the problem areas (note that there were no stains on the cloth initially until the seatbelts were cleaned). read more

Grubbs Infiniti - Car Dealers Near Me - Grapevine, Texas

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This is a direct response to the company that asked me how my "service" was: Q: Do you have any comments you would like to share with our management team about your experience? (press "n" for none) A: Yeah, the service rep "Julie" was entirely rude the entire time. She kept telling through the walkie talkie that she was with a client. I AM A CLIENT. I AM A CLIENT I PAID YOU MONEY FOR A SERVICE. I waited half an hour while my car sat in the garage. I was there 3 HOURS for a 24.95 oil change. I got your dumb text message with the approve/decline request and you wanted me to SIGN MY SIGNATURE FOR $132. I was continuously pressured to sign this $132 bill and I told them flat out I would not. I'll sign the receipt for what GRUBBS CALLED ME TO MAKE AN APPOINTMENT FOR. I didn't call to make it, you did. And not only did I not mention the 24.95 oil change, I was actually OFFERED IT over the phone when I set my appointment. I showed up in the service garage line, no other cars in front of me. Took me 20 minutes for two rude people to walk out and ASK WHAT I WANT. IM HERE FOR AN APPOINTMENT. MY LICENSE PLATE AND VIN ARE ON FILE. They said, "oh, man if you don't have the coupon we sent you in the mail, we can't honor it." I wasn't told to bring the coupon when I set my appointment. No mention of any coupon actually. Just set the appointment for 24.95 and be there. And there I was. On top of that, I was inundated with text messages asking me to approve USD$2500 FOR "RECOMMENDED SERVICE"?! But no, I had to wait. And then when Julie came into the waiting room, the way she said my name was absolutely disdainful. Not only that some used car salesman called me WHILE I WAS IN THE WAITING ROOM and wanted to "buy" my car and get me into a 2021. This is the shittiest service I've ever received from any car dealership ever. You should be ashamed of yourselves that you feel like you can take advantage of anyone walking in for routine anything. i will not be back for any service of any kind. Terrible company. read more

I would leave 0 stars I would. This place has tons of hidden fees and packages that they claim you have to purchase after telling you they are included. They are unwilling to work with you. Jay - the manager wouldn't even get up from his desk after we requested to speak with him over five times. Do not buy from here! read more

I decided to give this dealership another chance and it was night and day from my previous experience. Friendly, quick, & attentive. Clearly something has changed for the better. Sometimes things happen and we have to decide if it was bad enough to never try again. In my case, I'm glad I did since this is the closest Infiniti dealership to me. Thanks for changing your customer service. read more

I never thought I'd miss a JiffyLube DO NOT PREPURCHASE the service plan! Made an appointment because I couldn't get the concierge. 2 hours and 10 minutes later I still do not have my car! read more

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Stay away from doing business with them. My negative experience had been with Jerred D and how he thinks Customers are uneducated when he applies all these predatory fees and says we as a dealer do market adjustment and others do as well and I said no that is incorrect. I made it clear via text to him what I was looking into a lease and he should be well aware if he is an experienced salesman on what the market or other competitors are offering. I also sent an email to his manager explaining what he sent me numbers wise and briefly explained what he did. No Response and I did not expect anything else..... Yes, if the excuse is I haven't given them enough time, I would say they do the same right you call them and ask them for a quote they say "if the numbers are agreeable are you will to come in and buy it today etc etc" Anyways my intent is to forewarn other customers by sharing my experience. At the end of the day, as a reader of the reviews, it is your money and experience. Mine was a negative one. Ah! Also, I immediately got on a chat with them and asked the person on chat (to provide me with Brandon their GM email address no avail - hoping he would care to know as a customer what I felt) But they dodged everything to not give me an email address and wanted to know why I needed it and ended the chat because I would not provide my information which wasn't necessary. STAY AWAY from them there are plenty of ethical dealers out in the DFW area. read more

Pre and Post Sales, the ONLY way to get ANY response is to drive to the Dealer to corner someone to get an update of an inquiry and currently, my brand new car of 3 weeks was towed to Grubbs. No proactive text or call to inform of status. After many other calls to the Operator and texting, as if pulling teeth and perceived as an annoyance for needing to get an update of your brand new car, you're told that due to week-end coming up, there's delay. Also, that Volvo takes extra extra precautions as if BMW, Audis, Mercedes don't given they 1) proactively keep Customer updated through the day of the status 2) Release the car within 12-24 hours assuming not waiting for parts. Here, it would be 5 days minimally (after being told nothing was found wrong with the car) So in essence, I'm paying for a brand new car, but driving a Loaner at days end. The reality is Grubbs is NOT scalable to take on a new Volvo fleet - there's no infrastructure in terms of Customer support, Service reps and Qualified Technicians. A customer should never be put in a position to wait in the dark, and spend hours (spilling on to Day 2) reaching out aggressively before someone returns a Call at their convenience. But worse still, the trend of zero to lack of communication CONTINUES even after they have been politely informed to at least get back with their Customers. Regardless of business or industry, returning a Customer's email and or Call within hours is NOT too much to ask for especially when you're asking about your brand new Car that's in the shop! Perhaps customers are being "profiled", perhaps the crew is not productive or efficient; perhaps it's just a culture of procrastination..... I can only wish Grubbs good luck when competing with other Luxury cars' Customer Service / Support divisions. read more

Trust the other reviews. They sold me a car that had been in an accident and didn't report it. I figured it out later and they could care less. STAY AWAY FROM ALL GRUBBS DEALERSHIPS. read more

Well to start with, I don't live in Dallas which could make this review even more meaningful if you're not nearby or don't know what to expect. This place is giant with a big inventory of unique and well priced details which is how we found Grubbs online. It all started when I found a pretty unique car online not realizing it was 3+ hours away.... Quickly fell in love with the pictures of the car which they did a great job taking; showing pretty much every angle you can think of. I take the dive and decide to call up. Within a minute I was connected with a gentleman named "Mo", who was an actual gentleman. Extremely knowledgeable and genuinely wanted to help make this easy. Turns out there is some rust underneath the car which he disclosed to me right away. Obviously I was concerned and didn't want to take the day trip out there without being fully confident I really wanted it. Mo went above and beyond to get the car put up on a lift for me and took all the detailed pictures I needed to feel comfortable. Next step was securing the price. I've fallen victim to the typical nonsense buying a car when the price keeps changing and everything is confused until you're too tired to care anymore and just agree to get ripped off. In my experience here, this was the complete opposite. Mo even texted me a picture of the contract price with bill of sale to ensure everything was straight forward Everything was already ready when we showed up which was great. Took us less than 5 minutes and we were already introduced to the finance manager "Rance" to complete the sale. The finance part of buying a car is usually a pain. I immediately felt comfortable with Rance, a high level of professionalism, while also being a very friendly native Texan. He kept the whole process flowing quickly and was happy to answer any of my questions. From start to finish, the overall experience with Mo and Rance was a 10 out of 10. They are a power team and I would highly recommend working with these gentlemen. Lastly, when we were finished up and ready to hit the road, Rance figuring we were out of towners, recommended a few places to grab dinner and it wound up being a really great night. read more

We had a terrible experience at Grubbs Infiniti in Grapevine. It started on Saturday, December 12th. After three days of trying to get the car price we came to purchase that was listed on their website for $36,984, we have decided to walk away. Attached photos a speak volumes about our disappointing experience. They raised the price $2,000 two hours after we saw online price, then proceeded to add additional charges for inspection, detailing, and reconditioning, and fees before tax and title. Disappointed Consumer here! read more

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Highly recommend the Grubbs family of dealerships. Everyone I encountered was super friendly and professional. Wendy is a rockstar sales rep and I would 100% recommend dealing with her or Daniel McCormick. No one was pushy here, and they definitely want to get you in your prefect vehicle. read more

Grubbs Infiniti - Car Dealers Near Me - Grapevine, Texas

I purchased a 2022 Chevy Silverado from Grubbs Infiniti of Grapevine TX in March 2024 and I was left very unsatisfied. I was an out of state buyer from the internet and was mislead about the condition and accident history of the vehicle. The truck had a huge dent in the rear bumper that was conveniently left off of the correspondence with the salesperson Gkheria Collins, even though I asked for an accurate description and videos of the vehicle. The manager Sean Sexton was of no help with "my problem now" (a $1500 repair), even with me having to call and leave a message three times to get a response. And the GM, Brendon Porter, never responded even after leaving three messages for him. It took over a month to send the title and I had to call and ask for it, I'm assuming because of my complaint. Look over these vehicles really well if you're out of town and beware of this dealership and their shady tactics. read more

Avoid this company. They are ok with thier so-called salesman getting disrespectful when you call em on out on their BS. Sales manager shows were his sales guys get the approval from. Go somewhere else. GARBAGE!!!!! Adam is horrible at people skills and his boss wasn't any better read more

Do NOT get your car serviced here!! I got new tires, battery and an oil change December 2019. By March, I was due for a new oil change where I was informed and shown (at a different dealership) my brake fluid cap was missing. They somehow forgot to replace the cap back on. When I called, they said they would order a new one and call when it came in. I never got a call and took my services elsewhere. Super lazy and incompetent. I can only imagine the mistakes they make daily. read more

Grubbs Infiniti - Missing cap after getting serviced at Grubbs Infiniti - Car Dealers Near Me - Grapevine, Texas

Received very poor service. Hard to get a hold of service department to get an update on your vehicle. Purchased car 3 years ago and the screen has gone blank already. Advisor is telling me the cost will be $5000!!! read more

I've been coming to this dealership for a while now. Mainly to get work/inspections done since my car is still on the warranty. However, I see a pattern that when my car has an issue to be fixed, the issue is solved temporarily and it eventually leads to a bigger problem. What's even worse is they won't check if your car is under warranty and will send you a full bill expecting you to pay the whole thing. This dealership is full of people that don't know what they're doing and highly unprofessional. Sewell is a much better choice. They'll actually tell you what the problem is. read more

In October of 2019, my husband and I purchased a new 2020 Infiniti QX50 from Grubbs Infiniti in Grapevine. Due to lack of travel and Pandemic, as of late May my new car had approximately 3200 miles on it. On May 21st, in preparation for a 1750 mile round trip by car, with an outside temperature in the 80's, I ran an errand of 56 miles followed by one last stop less than one mile from my home. When I got into my car to come home, I heard a high pitched whining/whirring sound coming from under the hood. On the very short drive home, I realized the A/C was not cooling. I pulled into the garage, shut off the engine and shared the news with my husband. We got back in, started up, drove around the block, the whirring sound continued and the A/C was still not cooling. I was very upset I called Grubbs and asked for Wally. By the time we connected, my husband and I were exactly 15 hours from our 6 am departure for our trip. Wally asked if I could bring it in. No, we could not bring it in. I asked if it would be possible to provide us a loaner for the duration of our trip. He said, no. As we continued talking, I asked again. I thought it a reasonable request considering the circumstances. The last words he said were, "I'll look into it." He didn't say he would call back; but I mistakenly believed that he would. When it was time to load for the trip. I said, "Can we please wait till 7:00? Wally is going to call me back." He didn't. When we returned and I got into my car to drive to Grapevine for the service appointment, the A/C worked. When I got to the dealership, I attempted to open the back hatch by pressing the button on the liftgate, it opened halfway and stopped. The service advisor tried to open or close it using the button on the panel. It was stuck ... 3200 miles ... the rear liftgate is glitchy and the A/C is glitchy. These facts do not bode well for the longevity of this particular Infiniti. The service department had it for about 48 hours and did not figure out what is happening with the A/C. They fixed the liftgate. In trying to explain the situation, the service advisor told me that the service department had called Infiniti engineers and come to the conclusion that "probably" what happened is that the whirring sound was the engine trying to cool down during which time the A/C did not work. I am not encouraged. The day the A/C failed the temperature was in the 80's and I had been on a 56 mile journey. I am truly afraid on my new car. I believe that the A/C will go out again, and I have no way of knowing when it will happen. I have a tremendous case of buyer's remorse about my decision to buy a new 2020 Infiniti QX50. I expected more from the Infiniti brand and Grubbs Infiniti of Grapevine. read more

HORRIBLE EXPERIENCE. I request that the general manager of this location contact me ASAP. I've been given the run around by the salesperson and finance department. I originally signed paperwork, they charged my checking account for down payment, and took my trade-in on April 23, 2020. It is June 1, 2020... and I still don't have a clear answers if the vehicle I have already added to my insurance plan, had to already take for service for replacement of air bag issues is mine. read more