Thank you, Yelp--thank you so much.
Going to Guarani was my first, real Yelp-based blind leap of faith. And boy am I glad that I made the leap.
I'll start from the beginning. A neighbor smashed into the side of my car while parking, which is annoying, but took full responsibility for it, which I appreciated, so no big deal--stuff like this happens. Her insurance company came by to estimate the damage, and ended up sending me a check for about $1700.
I didn't cash it, because I was sure that it would cost more to fix--both doors and the panel above the rear tire well were scratched and dented, and I figured it would cost more than that to fix--and I knew that if I cashed the check, the insurance company would be able to claim that I had accepted their settlement offer. I figured I'd have to get an estimate, then send a demand letter to the insurance company, etc. I started hunting for a body shop. Guarani had the best Yelp reviews, but it seemed a little sketchy--it's in a pretty random location, and the reviews said they weren't great with English. I tried calling Jerry's on Capitol HIll, but they were a pain to deal with on the phone.
With some trepidation, I decided to check out Guarani based on the uniformly good reviews. I swung by on Saturday, expecting to get an estimate and then to think it over. A man and a woman were both there; i got the sense that they were the owners/managers. They were very friendly and seemed very competent. They checked out the damage to the car, and said they could fix it for a $1000.
That seemed too good to be true, but that's when I decided to make my leap of faith. If other Yelpers had had great luck with Guarani, I figured it was worth the risk. So I got everything in writing, made a $300 down payment (on my Visa, they apparently do take credit cards now, but only when the woman who seems to be the manager is there to run the machine, which is not every day) and said I'd drop the car off Monday (I didn't want to be car-less for the weekend). I dropped the car off at 7:30 this morning; they had said I shoud expect it back Wednesday or Thursday.
Today at 6:30 they called and said my car was ready today--the same day I dropped it off--if I wanted it. I was surprised it had taken such a short time--and a little nervous that they had done a slap-dash job. I grabbed a cab back, and the manager brought me into the garage where I met the mechanic who had worked on it and saw the car.
It looked perfect--i couldn't tell it had ever been in an accident. They seem to have a done a fantastic job for $700 LESS than the insurance company paid me. I MADE money on this transaction.
So if my neighbor wants to hit my car again? Go right ahead! I'll just go back to Guarani. read more