I called Mr. Wilson on a Sunday evening because the refrigerator part of my fridge/freezer was not…read moreworking. He was at my house the next morning at 9 am. He diagnosed the problem, tested his theory with some gadget, which confirmed it. He was able to get the needed part from the supply house not far from here, came back and installed it and-- YAY the fridge began to cool down. A very kind and interesting man, I HIGHLY recommend him.

This will be a difficult review to write. I never like to be so negative, however this situation…read morewarrants it. I called "In His Time" repair to deal with a dishwasher problem where the machine had difficulty starting a cycle. The owner, Terry Wilson, came out and immediately diagnosed the problem to be the electronic panel. He explained that LG dishwashers were notorious with these panels failing and needing replacement. This diagnosis was seemingly very easy for him to define, he explained that this was very common. He recommended that if I was comfortable with doing basic repairs that I could order the part myself and install it to save myself any additional expenses. I felt comfortable with his ease of explanation and knowledge of what he was saying. He also told me I should expect to replace this panel every few years because it will eventually fail again. I was obviously disappointed to hear this but given today's state of appliance quality, I wasn't shocked. I paid him his service fee of $65 and then proceeded to order the $195 panel. Once I received it, I installed it without too much difficulty. Unfortunately, it had absolutely no effect on my problem. After repeated attempts to contact Terry Wilson, he called me back. When I told him what I encountered he immediately told me how I made the mistake of buying the part when he recommended that I should have purchased a new dishwasher. I tried to explain to him that we never discussed buying a new dishwasher but he wouldn't hear of it and emphatically told me that this was his recommendation. It was obvious that he wasn't interested in entertaining any other option and rather than get into an argument with him I politely ended the conversation and said good-bye. i subsequently did more research and discovered that a common solution to my problem showed it was probably related to the latch switch. I found I could get one of those for $50 and ordered it. It was easy to install and immediately fixed the problem. So, in the end, I was in over $250 by using "In His Time" to help me falsely diagnose the problem and then when I explained to him the situation Terry wasn't even remotely open to the idea that he might have misdiagnosed the situation.

Ronald from Justice Appliance Repair was referred to me by a neighbor. He was available fairly…read moresoon, very reliable and really knew his stuff. My dryer needed repair and he was able to get it up and running in under 2 hours and charged me a very fair price. It is an old dryer but a good brand that he advised could last many more years. He was thorough in checking the outdoor vent and I was very impressed how quickly he got the thing apart and back together again. I highly recommend him!

Mark at Mountain Top is honest, knowledgable, reasonable, and Covid-safe. Highly recommend!…read more When my fridge died and my home warranty service wanted to send a repair company that had a no-mask policy, I decided to go out-of-network to find someone who would wear a mask in my home. I turned to Yelp, and found Mountain Top. Mark was able to fit me in within a day and a half and he confirmed that he would wear a mask while working on the appliance. He and another gentleman came, were quick but thorough, explained the issue, and even did a final diagnosis for me to provide my home warranty company. Although I paid out-of-pocket for the service rather than going with someone in-network, the total price was reasonable and I was happy to have someone be able to tell me right then and there what the issue was and what to do if it happened again. I hope we don't have any other appliances kick the bucket anytime soon, but I'd call these guys before anyone else.

Wish I could rate less than one star! Back in March, 2026, we called Mountaintop Appliances to fix…read moreour broken washer. I should have known better; Mark came and requested payment up front for a control panel ($260) plus labor. We paid him $390. The problem was not solved, so Mark suggested another part, a water valve, for which we paid an additional $118. That did not work. Giving up, we bought a new washer. Mark retrieved his new parts; the total parts refund we were due was $378. I pursued Mark by telephone and emails. He assured me that he was "waiting for a box the right size to send the controls back to the manufacturer" and I would have a check in a week. I wrote two emails to him to follow up. Crickets. It is now August of 2026.

For several years, we have used All About Plumbing in this area and have been extremely impressed…read morewith their ability to come out right away and their service. This time we needed their HVAC services and once again they went out of their way- their service technician Billy came out late on a Saturday night for an emergency visit and then again came back to install a fan motor and worked until late last night to get it running. Really amazing service, very organized . Would highly recommend.

We really appreciate our carpet technician Steven Sam's that cleaned our carpets today. He's a…read moregreat employee for Zerorez, very nice, caring, professional & very knowledgeable & experienced. He answered all our questions & did an A+++++ job with our carpets. We recommend him & Zerorez to everyone. We'll most definitely be calling this company & also asking for him to come back & clean our carpets in the future & will recommend him & Zerorez to everyone. We've had several companies clean our carpets before, & Steven from Zerorez did the best job of anyone ever has. If I could give him a million stars instead of 5 for a perfect job well done, I surely would!!! Everyone call Zerorez & tell them I referred you. You'll most definitely be glad you did!!! Sincerely, Kristi Bartlett A Very Happy Customer!!

Zero stars should be an option. We had an awful experience. After three weeks I had to call to…read moretrack down our rug (really, this by itself was not a big deal). Delivery was scheduled, the time window for delivery came and went, and we never heard a thing from the delivery guy, so we left for our dinner plans. He called 30 min late. We know that stuff happens, but there was never a heads up earlier in the afternoon that he was running behind, and no apology on his part for not being in contact, and THEN when I told home we weren't home anymore he said "well what do you want me to do with your rug?" Rude and incredibly unhelpful in a situation that he created. BUT WAIT! Once our rug was delivered (by a different person the following morning), we noticed it had a strong fragrance-y smell. The rug was incredibly stiff when we got it back and when we vacuumed it lots of powder came up, perhaps a scented deodorizer?? There shouldn't have been residue left!! We chose Zerorez specifically because we were assured fragrance and chemicals were not used, yet our rug came back smelling like it had been dipped in some horribly fake floral scent. I contacted the guy who I had been in touch with, he said he'd get in touch with the rug manager, and that was a week ago. The smell has slowly dissipated but it's still there, and we just give up. Ironically, we've swayed friends and family from using Zerorez as they were all waiting to hear how our experience went before having carpets and rugs cleaned. We absolutely wouldn't return the rug to have it cleaned again, as we don't trust that it wouldn't arrive back to us smelling like fake dollar store perfume and baby powder. The customer service overall was crap, and the cleaning service was crap. Totally a bust. Our rug was so much better when it was dirty!

The first dryer didn't heat, but as soon as I called they came out with a replacement. A newer…read moremodel. And restarted the guarantee! Pleasant attitude, professional demeanor.

Would give them 6 stars if possible. Called about washing machine, fixed 2 days later. Jesse and…read morehis apprentice were great to work with! Very good price. Highly recommend.

Paul did a great job with our central vacuum system installation. We were very happy with his…read moreresponsiveness and customer service!

Good, obviously central not Asheville based, scheduling. Dispatched friendly, but totally…read moreinexperienced technician that did not identify the root cause of leak. Suggested replacement of entire outside line. Quote was outrageously high. Never will contact again.

Don't use theses guys. Hand a confirmed appointment and they never show up. Im still without water.read more