1. Guarenteed Appliances

1. Guarenteed Appliances

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Asheville, NC

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Guarenteed Appliances

5.0 (1 review)
Closed 9:00 am - 6:00 pm
Updated 3 months ago

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4 years ago

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Guaranteed Stores

Guaranteed Stores

2.7
(3 reviews)

I do NOT do 5 stars. A business has to be incredible for me to even consider it. These folks…read moredeserve it!!! I've bought several items from them and their selection of used appliances is very strong, and affordable. If you're on a budget, they likely have something in your price range compared to the "usual suspects". Their staff works with you, is friendly, skilled and helpful. I had a problem with a refrigerator I got from them, and they replaced it. The second refrigerator developed an issue with the ice maker, and they repaired it for no charge. Their service is absolutely great. I bought a washing machine, and it didn't fit in the space in my house. I asked Max if they had one the same dimensions of my old one (that they took to scrap for me) and he tried to talk me out of it, as the one he had was older and not as good a unit. However, as I didn't want to tear open walls, I took the older one. His concern in providing the best unit I could afford was some of the best customer service I've ever had. I referred them to friends, and everyone has been very happy with them.

I bought a Washer and Dryer from Guaranteed Appliance in West Asheville in 2024. I regret buying…read morethe washing machine because I only needed the dryer, but I wanted the set to match. The delivery guy told me that because I had torn-up vinyl flooring that the washer would rock. Fast forward to today when my dryer motor died, I asked the repair guy (Not a Guaranteed Appliance repair guy as they never returned my call) and he told me the washer had bad struts. So I have been living with the noise from the beginning each time a run a cycle thining it was my floor causing it. It wasn't. I think I got rooked on that machine. Take a repair man with you before you buy.

Saniway Vacuum Cleaner Company

Saniway Vacuum Cleaner Company

4.4
(14 reviews)
$$$

Left a polite voicemail this morning asking about their diagnostic fee, even mentioned I knew they…read moredidn't open till 9:30 a.m. and said no rush. A few minutes later I get a text asking if I want to move forward with text. Cool, sure. Then I ask if it's a human or a bot so I know whether to wait for a call -- and boom, the tone flips. They snap back "we don't open until 9:30 a.m." I said, "right, I mentioned that in my voicemail." And they admit they hadn't listened to it yet. So basically, texting me early just to scold me for contacting them early... before even checking the message I left saying I knew they weren't open yet. Then came the rant about being treated poorly and bad vibes from customers. At that point, I just said "no worries, I'll go elsewhere" -- because clearly it's not the vacuums that need repair, it's the energy. Dropping mine off today at a place that runs on positive vibrations, not static and defensiveness. Would genuinely recommend this business invest in a quick tune-up of their communication filter before blaming the customers for the dust.

My experiences have been exceptional which is why I wanted to leave a review…read more The repair done years ago saved me from having to buy a new vacuum cleaner and also kept the one that was fixed from unnecessarily going to the landfill. Another vacuum cleaner needed a part. The individual who took my order was so kind and it was mailed to me extremely quickly. The owner has clearly taken great pride in all aspects of running a store. The customer service at Saniway is what one would hope could be found at other merchants but these days, it really is a rarity to have the level of conscientiousness and care that I've experienced here. Thank you so much for having built a business based on integrity, fairness, and a prioritization of your customers.

Guarenteed Appliances - homeappliancerepair - Updated July 2026

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