Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

The movers who moved me: - rigged the door lock so it would…read morestay unlocked. Which is fine if you're actively moving things in and out. But when you tell your client "we'll get everything and you won't even have to come back" I expect that exactly. Instead, a few days later when I made it back into town to grab the second set of keys, I found a car load worth of stuff and the door unlocked. - Took the primary door off its hinges, and didn't put it back on. Somehow, my friends, who are not professional movers, didn't need to do this. But the professional movers did? And didn't put it back? - were not former Marines or US military. And this one might be the biggest deal to me. Don't advertise that you nearly exclusively hire former military and veterans, then send me an entire team of none. As the daughter of a Marine, I I consider this to be on the level of stolen valor; you're exploiting the veteran status when all you did was hire people off the street. - the management and customer service team won't return my emails or phone calls. Today I'll be calling the Spotsylvania County Better Business Bureau as well as the Fairfax County Better Business Bureau to figure out log a complaint. If you can't complete the business transaction, you shouldn't be allowed to do business.

I joined Yelp so that I could share my experience. I'd hate for the same thing to happen to you…read more I had to call a friend halfway through the move to come help so that we would finish in a reasonable time frame. The lead guy told my friend that his workers go slow on purpose so that they get paid more. My friend and I ended up carrying as many boxes as they did. It was the worst experience I've ever had with a business. Just awful. I raised my concerns multiple times with Two Marines, including its CEO Nick. Never heard back. The next move I went with Bookstore. Cost less, and the service was 100x better.

I have used Miller & Sons several times over past recent years for hauling. The men were friendly,…read morepatient and professional. They were respectful of our house as they carried items out. They were on time and the pricing was very fair. We highly recommend. I was disappointed when read recently on their website that they no longer provide hauling in my service area. Will miss their quality service! However I wanted to post this review for others who are looking for a reliable hauler.

Miller & Sons did a great job for us. They showed up to haul away a chassis to a 77 corvette, and…read moredidn't bat an eyelid when we asked to have them take away two couches, as well. I highly recommend!

They are awesome!! I will choose this company again in the future as well as recommend them to…read moreothers. They are affordable, friendly, careful, and timely. Great job guys!!! Michelle P Sterling VA

Celso and his crew did a recent move for my parents and they were fantastic! Everything went as…read morewell as could be hoped, and he and his crew were respectful and hardworking. Highly recommend them!

No one enjoys moving, myself included, so when I made the move across state lines from my beloved…read moreNoVA to Charm City Bmore, I decided to reduce stress and save time by hiring movers. I had the option of choosing between a couple movers, and Major Move got my pick because of their responsiveness and timeliness. On the rainy day of my move, they called ahead and updated me on their ETA, which was greatly appreciated. They gladly complied with my requests, going above and beyond to ensure that everything was safe and secure throughout the entire move. Like others have pointed out, the guys had a great attitude, were really flexible, and generally very pleasant to work with. I highly recommend them!

This company really took care of my furniture during my move and they were able to haul away some…read morestuff I was going to throw out. I called on Sunday to move on Friday. Tiffany answered my call even before getting to the office! I guess she had it forwarded to her cell. That's smart. She had me email her some information and confirmed my move date and time. On Friday, Bryan, Chris, and Earvin showed up and after a brief walk through, they immediately got to loading the truck. These guys know what they're doing. They dismantled my queen-sized bed frame and wrapped my furniture. Real professionals. I'd say it took 3.5 hours to load up my two bedroom apartment.

Randall helped us move from NoVa to MD Eastern Shore. The crew was outstanding, friendly, and very…read moreefficient in their work. We actually enjoyed the time spent with them, making the process less chore-like. Everything arrived safe and sound and the crew was diligent in helping us arrange the furniture in the right places. Highly recommend considering Randall for your move. Yes, prices were fair and similar to others.

the guys were professional, friendly and efficient. the quote was almost dead on and they actually…read morecompleted it in less time than anticipated. great job

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

I recently moved into a new condo in Silver Spring, MD. Alex was absolutely fantastic. They were on…read moretime, professional, and friendly. They worked very hard, yet they asked me many questions about where I wanted them to place the furniture which they transported with great care. I highly recommend this company. Did I mention that the price was super reasonable? Thank you Alex and B & C moving!

I truly couldn't feel more relieved after the incredible help from Alexander and his colleague…read moreSaul. I submitted a request through his website to help unload my U-Haul, and he responded within a few hours with a clear overview of his team's availability for my preferred date (I gave 12 days' notice) and a very reasonable quote. His communication was consistent, and he provided a confirmation email and phone call the day before the job. On moving day, his team arrived on time and quickly assessed the route to my third-floor apartment, which involved a narrow and winding staircase. Alexander gave me a heads-up that my couch and large chest might not fit, but he and Saul immediately began delegating and managed to find several creative solutions. They worked skillfully and fast, and made sure I was comfortable with them taking apart and reassembling my bed frame, couch, and the metal railing on the staircase. Everything made it upstairs! I underestimated how much I would be bringing in my original quote and the job took an hour longer than we had expected, but they are earnest, patient, and diligent professionals who handled everything efficiently and with care. Thank you, Alexander and Saul, for your hard work making this process as smooth as possible. I won't hesitate to recommend to friends and reach out again for my next move!! *Quick note: Best and Cheap Movers only provides labor service: loading and unloading!