Friendly staff, knowledgeable. They did everything for our Passports and made it simple, and…read moreexplained everything. Our whole family has used them for over a year and they have yet to dissapoint!

Quick and efficient service for title transfer. Would…read morerecommend this service for its value and time saving

I have been here before and while there have been minor issues, Arizona Auto License Services is…read moreday and night over the state run Motor Vehicle Division. I did make a reservation and they had me in, in 3 minutes flat. Without was about 15 minutes. On my lat visit, I had to renew my license. I called and asked what I needed to bring, and was told "Nothing but the Drivers License." I arrived and was told that I needed proof of residency an my passport or birth certificate. Maybe this was for the Real ID requirements. I went home, came back and waited, this time without a reservation. Still it wasn't too bad. In the end, they have always gotten the job done quickly. It sure beats the alternative!

I had actually scheduled an appointment at the real MVD, which is across the street and down a…read morelittle ways. I was confused when I checked in, but then remembered this was a private company that charges a convenience fee for processing. The fee was about $25 for my issue and I just didn't feel like driving down the street to my appointment. An older, but not elderly man entered the office while I was waiting (which wasn't even a 10 minute wait). He asked me for help and I told him to scan the QR code. Seems he didn't have a phone. He was so filled with rage. He yelled at the clerks and demanded immediate attention, complaining that he scheduled an appointment and had to wait behind "yours truly" here. Funny, if he wasn't so angry, he could have figured this out himself but wouldn't listen when I told him the MVD is down the street and this is a private company. It's not the employee's fault that a private company decided to purchase down the street from the real MVD. People like that make the experience terrible for everyone. The service was excellent and got me in and out in less than 15 minutes. They answered all my questions and it was well worth it for me.

I went into this DMV on a Thursday, I know right probably not the best idea but it worked out!…read moreI walked in and used the self check in iPad and joined the walk in line which had about 8-9 people ahead of me and it looked fully staffed. I waited about 12-15 minutes in line which wasn't horrible and when I was seen that took about another 10ish minutes due to what I needed but overall in and out within 30 minutes!

I had a wonderful talk with Lakeisha! She had the sweetest smile. She was so thoughtful and…read moreconsiderate and just a pleasure to talk to and very helpful. I didn't want to come today because I was tired from working all day. But I couldn't have had a better experience. I only wish the workers like herself could have black Friday off and have a four day weekend. They deserve it!!!!

Quick service for transferring title and getting registration on a new vehicle. Fast and cost…read moreefficient and I had no appointment

I went to this location for the past few years since live here you can schedule an appointment…read moreonline for quicker service or you could do a walk-in by pulling a ticket and selecting your last name at the computer and your ticket will populate. All you have to do is stand in line with your return and give them the proper documents if you need a drivers license renewal, a new drivers license, a registration and etc. Fees do very depending on what you do get the older the car the cheaper the registration and you also have to make sure to check if you need emissions prior to registration

Horrible Service, Unprofessional and Disrespectful Staff!…read more I would give zero stars if I could. My experience at West Valley Motor Vehicle Services was nothing short of a nightmare. From the moment I walked in, the staff was rude and completely unhelpful. They barely explained anything to me, and when I had questions, I was met with short, dismissive responses. They didn't even take the time to properly explain the process, which meant I had to come back to finish things that could've been handled during the first visit. To make things worse, they spent the entire time speaking in Spanish, laughing and making fun of me. I could tell they were talking about me, and I felt incredibly uncomfortable and embarrassed. It was clear they didn't care about customer service or making me feel like a valued customer. I've never felt more disrespected or belittled in a place that is supposed to be there to help. This place needs a serious overhaul in both its staff and its treatment of customers. I will never return to West Valley Motor Vehicle Services, and I highly recommend you avoid it if you want to avoid frustration, embarrassment, and terrible service.

This is a great place to go. You don't have to deal with the motor vehicle DMV in Arizona. You go…read moreto this place friendly service fast service very competent people very happy to have found this place for sure.

I came to take my driver's test and I had a young kid for my instructor. He was very unprofessional…read moreand I don't even understand how we got this job. He had no idea what he was talking about and he kept asking me for an id card for my insurance when I showed him all of my insurance information. And they took the same paper I showed them last time but now they made it a problem. I keep asking him what he needed and he just said id card and kept laughing nervously and I asked him to get a manger and he just stood thier until my husband came and made it a problem. I will never be coming back here and I wouldnt recommend coming here for a driver's test the the instructors are unprofessional and need to find a nother profession.

I would just like to know why is it that if it closes at five and you get into the building 11…read moreminutes to close they just don't see you I get off at 4:30 and I ran to go get there my tax renewal and I been trying for a couple of days and every time I get in there they gonna tell me oh we just took the last customer at 4:45 But it says you are open until 5 o'clock

Definitely make an appointment when you go here, it's totally worth it. They have a separate line…read morereserved for appointments made, and it makes the process go through so much quicker. I was helped by Ricardo today and he was really nice and friendly!

Being Retired Military/Civil servant and having to deal with DMV from Virgina to California. I will…read morejust say this. The Facility and Staff here were excellent. The line was long for walk in but moved quickly. There was several windows open and everyone was busting it out. No attitude or drama. Efficient. The woman that helped us was from Michigan and was very helpful. we didn't get everything we wanted done but we go somethings done and were directed where we need to go. Smooth in and out in less than 30 minutes. Thank You for a smooth transition into the community. The Robert and Angela Navarro, Oxnard, Ca.

This was my first experience using a third-party MVD services company, and I was pleasantly…read moresurprised by how smooth and efficient the process was. The setup works similarly to the regular MVD -- you take a number, wait for your turn, and they have multiple service windows handling different transactions. I stopped in during my lunch break to transfer the title for my motorcycle and was expecting it to take much longer than it did. The woman who helped me was extremely friendly, professional, and walked me through the entire process step-by-step. Everything was handled quickly and efficiently, and she had me back out the door with enough time to actually enjoy lunch before heading back to work. Great customer service, organized process, and a much better experience than I expected. I'll definitely be coming back for future MVD needs.

Great place it wasn't too busy for a Friday midday. Maria p was wonderful very friendly and…read moreclarified any questions I had. I was in and out within 30 minutes definitely faster than an MVD. I definitely recommend this place.