Today I had a cavity filled. Dr. Corradini was concerned for my comfort, did a great job. I have…read morenot had a filling for 8 years and was a little nervous because Dr. Corradini is a new dentist (for me), having taken over Dr. McKay's business. I was very pleased and won't worry, should I need another filling. (11/30/2017). I am very happy with my hygienist and find the office staff to be competent and friendly.

This establishment needs to learn a lesson on customer service. My first appointment, I came in…read morelooking to resolve an issue with pain I was experiencing every time I bit down on something hard - likely due to a filing and cracked tooth. They had me come in to see a hygienist. She didn't do much to figure out a solution to my problem, but she did feel I needed a cleaning. The dentist was quite a social butterfly and came over for a couple of minutes. He took a quick peek at my mouth, but didn't perform an extensive check-up even though I had complained about pain when biting down and I had a cracked tooth. They wrote down the teeth that I was having pain on, but one of those teeth was not even a problem. I allowed them to do the cleaning that day, but, apparently, they needed me to come in a second time to finish it. On my second visit, I saw a different hygienist. I explained to her what I had explained to the other and to the dentist, which was my main concern about the pain. After looking at my teeth and starting the 2nd cleaning process, she explained that I needed a bite guard because she felt that I was clenching or grinding my teeth. I disagreed because I did not do either. I explained that the pain was likely due to the fact that the tooth was cracked, which I had discovered from a dentist visit from a different office about 3 years ago and the x-rays they had taken also showed it. She acknowledged that the tooth was in fact cracked, but she did not back down about me needing the bite guard and kept trying to argue with me. When I tried to say something back, she told me to stop moving my mouth because she couldn't clean it. I finally got so upset that I told her to just finish my cleaning because the conversation was over. At the end, we both apologized for getting upset. Surprisingly, she actually wrote down the correct tooth that was ailing me. She felt that a crown/cap would resolve the cracked tooth issue, so I scheduled another appointment. The only available time was 3 months down the road. During that time, I had to continue suffering with the severe pain. The day before, my visit to get my teeth molded for the crown/cap I called them to confirm that they were also going to do a root canal. They explained that they don't do root canals. I was shocked and concerned because the likelihood of an infection was high and the issue with the pain would not be addressed, which was the MAIN REASON I had come to them and I was doing this procedure. They asked me to come in anyways just so the dentist could look at my mouth. NOW, he decided to really look at it. I came in and he sat down and checked it extensively; however, he concluded that I merely needed a bite guard. I was very upset and let him know I would not be getting a bite guard, but rather, I would be getting a second opinion from a different dentist. That weekend I received a letter in the mail that they could no longer provide me service. I immediately called another dentist office and made an appointment. They tried to get my records, but because Mr. Corradini's office still only uses hard copy x-rays, rather than digital, they could not get me my records in time for my next visit. They said I would need to pick them up in person. Again, I had to try to take time off of work to do this. I was finally able to arrange a time to pick-up my records the day before my appointment with my new dentist. I spoke to their receptionist in the afternoon and she said they were ready. They were supposed to be ready that morning, but were not. I told her I would be leaving work early and driving from my workplace, which was an hour away to pick them up. I confirmed their operating hours. She said they closed at 5 PM. I assured her I would be there before 5 PM. I drove like a madman to get to their office and arrived at 4:50 PM, but there was nobody there. The office was closed and no vehicles in site. I was livid! When I spoke to their manager about what happened, she apologized, but in her voice I could tell she could care less and just wanted to get me off the phone. I was always kind and VERY patient with them, but they have only taken advantage of my kindness. I am writing this in hopes that others will read it and avoid the same heartache. Unless they change, they don't deserve your business.

Want to take a moment to express our gratitude for the exceptional care both Geo and I have…read morereceived at Lindenwoods Dental. From the moment we walk in we're greeted with kindness and professionalism. Dr Carrie and team/staff always pay attention to our needs and comfort -- and it's the warmth and respect shown by EVERY member of the TEAM. This is in addition to the excellent dental work. Their combination of dentistry makes each visit such a positive experience. It's rare to find a team that combines expertise with genuine compassion, and we feel fortunate to be under Lindenwoods Dental care. We appreciate the efforts EVERYONE in the office put into creating such a welcoming environment. THANK YOU ALL AT LINDENWOODS DENTAL!!!

Such a awesome group of caring people took great care of me. Always nice. Calm environment and pain…read morefree

I went to the Lawrence location my appointment went very well. Thank you for your services! The…read morestaff is amazing!

I left the U.S. Army awearing up and down that for as long as I lived - I would never gʻo to a…read morepublic dentist EVER again! And I had to go their when COVID was a big thing. WHAT A GREAT group of peopĺe at S.W. MICHIGAN Dental Clinic. They show care and conceen for all their patients, run a tight ship and its human and humanè and Dr Chipman and the other Providers let you know what needs to be ðone. I recommend them without reseevation. The only thing that they need is a couple of more Docs!

These folks are awesome. They don't waste time playing the schedule game. I broke a tooth and the…read moredoctor fixed it quickly and pretty much pain free. And I'm a sissy when it comes to needles. All the ladies are great and fun to talk with. I am recommending these people to EVERYONE

From the owner: Our office strives to deliver exceptional and uncompromising dental care in a personal,…read morecompassionate, and professional manner.

Although I feel I've had quality care, this office is out of control when it comes to "pressure to…read moreUp Sell their services" been going here for over 18 months and it just cost more and more each time as they make you feel you have major issues that need attention. Frankly I no longer trust them! Going to get another opinion as with as much money as I've spent to keep things healthy, the cost shouldn't be more over time but less if their in fact improving your overall dental health. Your priorities seem to be profits over the actual patient need and their ability to afford the care even with insurance. Shameful!!! I'm over this place! Get a second opinion as I suspect things are not as they would like you to believe. Places is shady!

I feel it's important to share my family's experience with Robinson Dental in Wayland and explain…read morewhy we ultimately decided to leave their practice. Before choosing this office, I encourage anyone considering Robinson Dental to read reviews for all of their locations. You'll notice recurring concerns from patients regarding communication, patient treatment, billing issues, and a lack of accountability when problems arise. Unfortunately, our experience reflected many of those same concerns. After a very patience and long few years, we have decided it's time to find a dental practice that values its patients. The biggest issue throughout treatment was communication. During appointments, Dr. Young often made appointments feel rushed, concerns were frequently brushed aside, and conversations often came across as dismissive or accusatory instead of informative. There were multiple occasions where treatment instructions changed without explanation. My Partner was repeatedly told to switch Invisalign trays after one week, only to arrive at a later appointment and be criticized for not wearing them for two weeks. Other times, the opposite happened. Rather than acknowledging that the instructions had changed, she was made to feel as though she had done something wrong. Before a planned vacation, she specifically asked if she could wear one set of trays an extra week while she was out of state. Doctor Young approved the request. However, when she returned, she was reprimanded for being behind in her treatment because he had forgotten approving the extension. Treatment was paused during my partner's pregnancy because complications made it impossible to wear the trays without becoming nauseous. This was discussed and approved. Within two weeks of giving birth, she scheduled an appointment and completed a rescan so treatment could continue. Even though returning at her earliest convenience after recovering from giving birth she was criticized for not returning sooner by Dr. Young. In addition we were told the replacement trays were urgent, yet they took approximately a month to arrive at the office. We only found out they had arrived because we called to check ourselves. Even after they arrived, the fitting appointment was scheduled weeks later despite previously being described as urgent. Similar delays happened more than once throughout treatment. There were occasions where tooth attachments fell off and were reported to Dr. Young. We were told everything would be fine and no action was necessary. Later, when the trays again failed to track correctly, additional rescans became necessary. The billing process was equally frustrating. We were repeatedly told the account balance was up to date and that everything was "good." When our insurance temporarily stopped paying the estimated amount, we were instructed not to make payments while the office waited for the insurance company. At a later appointment, we were unexpectedly told there was now a late fee because the balance had not been paid--even though we had followed the office's instructions. Scheduling problems became another recurring issue. On one occasion, we confirmed a Tuesday appointment the previous Thursday, only to arrive and discover it had been canceled without any notification. Rather than attempting to correct the mistake or fit us into the schedule, the office simply offered another appointment over a month later. There were also multiple occasions where appointments were booked before leaving the office, only for us to arrive later and be told no appointment had actually been entered into the system. Again, there was little effort to accommodate us that day despite the error originating from the office. Everyone can have an occasional bad day or make a mistake. But repeated pattern mishaps over the course of treatment and after investing significant time and money into treatment, we no longer had confidence that Robinson Dental is a good place to be.