It's not a horrible place, but the pistol selection was poor, which is what I was looking for when I went in. Except for the young guy behind the counter, every one else rubbed me the wrong way. read more

I wouldn't avoid them at all costs, but they do have pretty high initial prices. I've successfully negotiated them down when they were associated with Davidson's (the firearm wholesaler), but they seem to have discontinued that relationship. Maybe they didn't like the low margins with Davidson's? I'll agree that some employees can be a bit gruff, too, but if they get to know your face they seem to soften up a bit. I probably prefer Reed's on Alum Rock (they have a good reloading section!) or Kerley's, but The Gun Exchange is closer. read more

Customer service was horrible. They act like they are the only gun store in the bay area so no matter how they treat you you will buy from them. I brought my mom who has never held a handgun before and they got pissed at her when they gave her one to try out and said pull it back and she pulled the trigger. She didnt know he meant to pull the slide back. HORRIBLE SERVICE! I will go to Templar in Los Gatos before I EVER go here again. read more

After buying three firearms from Gun Exchange in the last six months, I've been treated like shit for the last time. Most gun store owners and sales consultants have a certain level of arrogance and attitude, but these guys take it to a new level. They bicker and whine at each other like a bunch of school girls. They routinely bad mouth their phone customers after they hang up (I've stood there and witnessed it). I've been treated like I'm inconveniencing them every time I've asked for help. They have a great selection of guns. It's too bad they are so unprofessional. I won't go back. read more

First time there I didn't feel overly welcome, but people were friendly enough. It appears to be the kind of place that if you know what you're looking for you might get a decent deal and if not you might get gouged. Prices for ammo and peripherals are no worse than anywhere else, meaning considerably more pricey than on-line. Since the advantage of purchasing something from a store is usually attached to improved service and sense of community... this place which is kind of dirty, unorganized and looks like a 2nd hand store store is not your best bet. I used them for their FFL service when I was new in town and although they were friendly enough they didn't appear to put in too much of an effort. I had to swing by 3-4 times to urge them on, and cc:ng emails from the out-of-state FFL and the Gun EXchange. The Gun Exchange didn't have any holsters, ammo or anything else I needed for my Glock when it finally arrived, focus here is on rifles. It'd be worth popping in every now and then to see if there's a good deal going if you're looking for a used pistol or a decent bird/clay rifle, or a home defense shotgun, although for hunting rifles you might have better luck at Castello Gun Shop in Willow Glenn just a few minutes a way. read more

I came here to get my boyfriend his birthday present which he LOVES. Thing kicks like a mule! Am I the best girlfriend ever or what? I like to blow smoke up my ass once in a while lol. The staff was super friendly and helpful and let me hold a bunch of shotties (my forte). They have a good selection of used handguns and rifles to choose from and are decently priced. Definitely coming back here for my dirty Harry one of these days. BANG! BANG! read more

Small gun shop, prices are higher than online (as is the nature of small shops). Staff can be hit and miss, some are knowledgeable and cool, others can come off as elitists. Nice selection of AR parts and accessories if you want to play with them before you buy. [edit:] They got their FFL back, and are selling firearms again. I had another "miss" experience with one of the staffers...maybe because there are too many people working in such a small cluttered shop or perhaps it's because I always go when they are eating...? Hmmm.... too bad there isn't a half-star option. [edit:] The worst of the elitist d-bags left to work elsewhere. I totally agree with the above post about dealing with lil-mike. He'll shoot you straight and hook you up with a deal. My number 1 local gun shop. read more

Good selection of rifles, but poor service and very overpriced( Could by the same gun 10 miles a way for over 100 dollars less!!!). The guys look like punks and clearly had something better to do even though the store was empty except for me?!! read more

Do we need a license for gun? If you do where can I get one? I personally want to own a hand gun for personal reason and plus I want to go hunting lol. read more

I was looking for rifle accessories here and the old bearded dude was very help in identifying what I needed.

I visited this place a couple of times, and I was greeted by a nice and knowledgeable old gentleman. I like the atmosphere in this old style gun shop and I think the owner goes the extra mile to help you out. Prices are also reasonable. read more

I want to thank Scott, Al, and Mike for helping me and taking so much time with me. I needed a gun for protection and I plan to take lessons on how to use it. They listened to what I said and found me the perfect gun. They showed me the safe way to use it and told me all about the laws concerning guns. We have had break ins and my dining room window was smashed and I was so afraid. I am alone often and even with a security system it takes time for police to arrive. I am elderly and the gun I purchased was made in the US and has an excellent rating. They listened to me and helped me to find a gun I can control. I hope I never have to use it. I think their prices are fine. I think customer service is wonderful. I told them what I needed and why . I would go back. A+ from me. read more

I have done business with the Gun Exchange for over 6 years and they have been fair and knowledgeable with most of all of the transactions. The younger employees are very helpful and do not talk to you in a condescending manner or tone. The orders or work done are always done in a timely manner and customer service is always good even when they are very busy with other customers. read more

bout my first firearm here. simple shotgun. nice staff. lots of stuff. read more

Walked in, told them what I needed, they found it for me, rang me up and I was out in just a few minutes. Great service!! Thanks Tom!

Very helpful. Excellent customer service. Lots of ar parts/ accessories. highly recommend. Just need to be more organized

I went in today looking to pick up an ar-15 or 1911. There were about 6-ish employees talking to each other and were not interested in helping me. (and no, I dont dress like a gangster, or an idiot kid, just a regular guy) One guy finally came over and showed me a couple pistols out of the case, he was somewhat helpful. I then went to the other side of the store to have a look at their selection of ar-15s. The mall rat kid behind the counter had no interest whatsoever in helping me after asking several questions about the rifles. I think he was too busy playing angry birds on his cell phone since he didnt make eye contact with me once the whole time I was trying to converse with him. His responses were nothing more than "yes, no, probably" to anything I asked. The other employees were too busy talking amongst themselves to come and take over. Horrible customer service. My buddy and I drove to Sportsmen's Supply and I bought a kimber right on the spot. MUCH better store. I said to my buddy standing next to me "Man i'm glad we came here instead," and the clerk said "You must have just come from the gun exchange." Indeed sir... indeed... read more

This place has been here forever. The old guy who runs and owns the place can be crochity. The overall customer service can be hit or miss for some people but they are usually pretty freindly. I dont mind so much because I go in knowing what to expect. The place is pretty small but they have a pretty big firearm inventory. I feel like the place is an old dusty museum. The owners a hunter so there is lots of stuft animals hanging around. Parking and location are pretty good right off Almaden Expressway. read more

The guys at the gun exchange are great ! Very helpful and knowledgeable. Any AR part you are looking for they have it. Any thing from complete uppers to detents. They are the men to see ! Don't go any where else for AR stuff ! read more

Getting the basics out of the way first. This place is poorly set up. They have all kinds of crap right in the middle of the store that really just takes up room. You are constantly asking people to move because it's dang near impossible to walk around in there. Kinda dingy and has a weird funk. I'm a newbie to guns and Mike definitely made me feel like one. I have never been embarrassed to ask questions about things I don't know. After all, that is the best way to learn. Not only was he acting like I was wasting his time, he really didn't even answer my questions. I asked him about the difference of a 5.56 round and a .308 round. He tells me "one is bigger than the other" then just stared at me. WTF! I finally decided on a used SIG P229. Got it for $560 which I thought was a great deal. I took the gun to the range and it WOULDN'T FIRE! So I brought it back in to have it checked out by their gunsmith. I was informed that the gunsmith only stops in once a week or every other week. I gave them the benefit of the doubt because it was the holiday season. 2 weeks later I finally got the gun back. The gunsmith informed me that there was so much oil and gunk built up in the firing pin assembly that it couldn't even move. I had put a down payment on a .270 rifle there at the same time I purchased the SIG. I canceled that order and asked for a refund. I was refunded all of my money I put down. However when Mike asked me why I wanted to cancel, I told him that I wasn't happy with the service I got. He then told me "well its not our fault the gun didn't work" If I were the owner of the store, I would make sure any gun I am buying from someone is fully functional before trying to sell it. Obviously selling their customers a "working" gun is not high on their list of priorities. Needless to say I will not be visiting Gun Exchange again. I recommend doing your research before coming here, because they probably wont help you if your a newbie. read more

Great guys that work there. They are very knowledgable and take the time to take care of you. Many other shops are short with you and make feel rushed. I recommend them to all friends. read more

Gun Exchange - Guns & Ammo Near Me - San Jose, California

This place sucks! Customer service is everything to me. I'll pay more for something if the salesperson is friendly and informative, these people are neither, even after I bought a gun from them. The entire staff acted as if I was bothering them for being in there. Skanky rednecks. I advise shopping for your firearms elseware. read more

I agree that some employees can be abrasive, but most of the time they are friendly and helpful when it's not busy. The loud guy who yells all the time because his hearing isn't so good. If you come in often, and get to know the staff, you'll feel very comfortable and welcome. read more

Came here with hubby to look at a Henry Big Boy for his birthday. Friendly staff--good people. No pushy sales. Good ole fashion business dealing. Sure, you may get something cheaper at those big sporting goods places, but here's a small business doing business the way it oughta be done-- 4 employees in a small shop and the owner makes sure customers are bring taken care of--I just gotta support that. Highly recommend this place. read more

Just did an FFL transfer here, was my first time. These guys made it so simple. California can be such a pain where nobody has a clue what's up because the law changes daily. These guys answered questions even my cop buddies didn't a clue about. The expertise and attention to detail was well worth spending a few extra bucks for the transfer. I'd highly recommended them. They also have a pretty impressive selection of long guns. read more

Went in today and got great advice (and none of the harsh attitude I received over the phone last year) from Steve, a really professional, knowledgeable and all around trustworthy guy. Excellent selection too. read more

Lots of selection, can always get anything you want if they don't have it. I have only dealt with Danny here so I would recommend talking to him, very knowledgeable with everything. read more

Just visited Gun Exchange after being away for probably 10-15 years and they seem to be well stocked being the current state of things. The sales people were attentive and knowledgeable. But please please clean up the place and remove all the excess clutter from the aisle areas. I want to continue to do business there but a thorough cleaning and reorganizing will help immensely with it's image. read more

Great service! Thuy who's the gunsmith was very helpful. I brought a gun I tried to assemble myself. I made a few mistakes which he corrected without talking down to me. The Gun Exchange charged me a fair price for their services! I highly recommend them for any gun problems. If they can't do it they'll let you know. Thanks for your help Thuy and the Gun Exchange!!! read more

I live approximately 20 miles away from this location and called to ask if they had a certain part for my AR. They assured me that it was in stock and they had every part I'd need. I drove about 30 minutes to get there and found out when I got there that they didn't have it. All the inventory is disorganized and cluttered. I bought some small pins which were highly overpriced. The only reason I'm giving it 2 stars is because they have quite a bit of inventory and selection. read more

Good selection of rifles. I recommend you know what you want before you go. Friendly staff, I was in and out in 15 minutes, with exactly what I wanted. Smith and wesson M&P ar15 read more

Thieves. I put a pistol on hold, lost my receipt and lost the $600+ dollars i had on the "hold" They lost the paperwork and didnt try to work it out with me. They never got back to me when they stated they would look it up in their "system". After being a repeat customer for 20 years I have seen the place go so far down hill. I will not be going back there and i have told all that i know as well. Hope the loss of my continued business was worth the $600 bux you got from me. The old man is slippin and you should avoid this place at all cost. read more

I Been going here with my dad since i was 18 years old when i pick up my first shotgun im 29 years old now and still go here although they have lost their ffl for now but i would still go back here good people great service!! read more

Awesome store. The employees are up front and informative. They are a kind of old school store with tons of stuff. Can be a bit overwhelming but the employees will help you find what you need. Cool place. read more

Best service l have ever had! I'm new to the AR and got a lot of useful info from them. Not only that But they had installed everything for free that I purchased from them as well. I will definitely be back very soon! read more

Guys there have always been friendly. I have been a customer for over ten years and prices have always been fair to me! Great shop, good guys,and good bargains. Jeff P.s. Go check them out. read more

Well I've read some of the reviews and some of you are just haters. I shop at this store because of the professional and efficient help I get. I definitely get the help I need. Some people would misunderstand the owner because he is sometimes loud and its only because he is hard of hearing. But he is a great guy once you get to know him and get passed the hearing impairment. He is fair and honest. I would suggest this place for anyone who knows what they are talking about, and I believe its the best place in the bay area. -Dave read more

Super Knowledgeable Staff! Top Notch Friendly Customer Service! I Won't Shop Anywhere Else! Great Selection, Great Prices, And It's Convenient. read more

I picked up a stripped AR lower from them and the price was marked up a bit higher than I expected. I should have haggled and shopped around. I'd recommend you haggle on price when you go there, or alternatively shop around online or at other local spots before purchasing parts here. The staff is helpful if and when you get there attention (very busy) though they don't look friendly. Bottom Line - I'd go elsewhere for parts based on price, but it's nice to have a local place to walk-in and comparison shop (maybe they have deals occasionally?). read more

Complete idiots here. Had them place an order for a Smith & Wesson in January. They called me 3 months later when it came in; went to pick it up and they ordered the wrong gun. Ordered the correct model and waited another 4 months.. Nothing.. Went back today to get my deposit back, complete assholes about it. The owner is currently selling out, but I think to the employees, so things will probably not change. Ammo is way overpriced here too. read more