Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

A very clean and well-stocked store from sports apparel, sports equipment, and so much more! My…read moresister is really into badminton right now, so we had a reason to explore the venue. The only issue was that there weren't enough or not enough staff to be seen on the floor to help us out. We managed to find badminton rackets after wandering for about 5 minutes, and they had a great deal for $25 for 4 racquets and 2 birdies. Good experience!

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

Came to see what are the latest winter styles clothes. This is my husband's favorite store. Will…read moresee what deals there is after the holiday.

Useless employees. 3, 2 guys and 1 girl, of them bunched up at the entrance just talking. The girl…read morewas asked for help getting a size and she said she would "check" with a rude attitude. Yet turns around and is ALL smiles with her boy coworkers. A few minutes pass and she was asked for an update and her answer was "I THINK we don't have it" ..... what's the point of these people getting paid to just be there doing absolutely nothing. This was today Sunday 2/15 at about 1pm so if the cameras actually work they can be checked.

Rob will quote you very well prices on any gun you desire and will work with you no matter the…read morecircumstances. Service is quick and if he doesn't have any of the pistol/rifle in stock he can for sure get it for you. Good communication as well.

Awesome place for transfers and ammo purchases!…read more Been coming here for years and have done multiple transfers through RMB Enterprises. Real easy, real fast, real thorough, simply the best place to conduct transfers!

heard great reviews about this business but i just called them today and they said they have not…read morebeen doing kayak rentals in 3 years!

I haven't been there bc I don't fish but if you do, and need bait, stop by. This family has been in…read moreAlviso for ages--and has been selling bait for ages. I'm happy to see them still offering these services for the fishermen choosing Alviso as the spot for their water time adventures. BTW I don't think they rent kayaks anymore. I hope you enjoy your time in Alviso. Happy fishing.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

This employee named Jeremy helped my dad and I get to know airsoft a bit better, he helped us…read moreunderstand everything a bit better and was very helpful. Examples of the help were explaining Airsoft in general, the values of the different guns and what to select.

This place was fun and thrilling. It had a great arena, but the staff were rude. I get they are…read moretrying to be strict because this can be dangerous, but sometimes they are being rude and ignoring customers.

Lots of good sales & tons of clearance items. Large store in the Great Mall. It was very clean &…read moreorderly. Shopping was a breeze! In and out in half hour. Super short lines that went fast.

Had an absolute pleasant experience today. I approached…read morestore member Christian on the floor and he responded with a smile and friendly tone. Later on he ended up as the cashier and was treated with patience (as we bought tons) and consistently with a smile and friendly tone. By far the best experience I have in a Nike outlet store in the Bay Area! Place was organized and selection was really nice. Tons of great deal and value!

On Saturday 7/7/2021 at around 11:20 am I tried to purchase some items from here and the girl with…read morethe long nails on the register had me on hold while she was on a personal call, I waited for alilltle bit then left because that was very unprofessional of her to have me on hold that a lot while she was on a personal call.

Yes, Champs! Always great service…read moreNot too much in your face pressure to buy Friendly and courteous Lots of styles Great prices Always a good change of stock Don't be fearful of the music (hey I'm in my 50's) Always my go to place for new kicks Worth the drive down south 880