On Tuesday, May 12, 2026 at approximately 2:20PM I attempted to make a purchase at Dick's Sporting…read moreGoods located at 8825 W. Charleston Blvd., Las Vegas, NV 89117- 5455 store number 1399. I had a coupon for $40. I went to the front of the store and was waited on by teammate Kimberly. I gave her the correct phone number to which the coupon would have been associated with. She said she was unable to pull up the coupon. I guaranteed her that the coupon had not been used and I was attempting to use it on a purchase I planned on making at this store. Kimberly was very nonchalant about it and informed me that I must have the phone number wrong or that it had been previously used. At this time another customer stepped up and told me and Kimberly she had the same problem with the same coupon. I then pointed out to Kimberly, the expiration date was May 17, 2026 therefore this coupon was well within the allotted times . Kimberly, then informed me there was nothing she could do. The coupon was not valid. .I asked to speak with the store manager to which she did call for. Tony approached me and introduced himself as the store manager. I again explained that I was trying to verify the coupon that I had. Tony again took the phone number that was associated with the coupon and again verified that it was invalid. I asked him why it would be invalid when I knew it had not been used and I was well within the expiration time. He gave no explanation just stated it was not coming up on the computer and it must've been used. I guaranteed him that it had not been used. The customer that had stepped up prior once again came over and stated to Tony she had the same problem with the same coupon at the store located at the fashion show mall when I attempted to ask another question Tony became very hostile and informed me to calm down. I had not risen my voice. I believe I was speaking very calmly. I was simply asking for clarification as to why there was a problem Tony continued to make very disrespectful and condescending statements to me. Tony then stated to me, "if I was not calm, ( referring to himself) you would be aware of it also you need to Liston to me." The other customer looked at both of us and she turned and walked away. Tony then told me to just get back in line and the teammate can override it. I informed him I don't believe she was going to because she could've done that in the first place and she made no attempt nor did she tell me she could do that , this is why I requested to speak to a manager. Tony turned to walk away from me, stopped turn back around and looked at me with a very disgusted look and looked at Kimberly and said just go ahead and override it and walked away from me. Once Tony informed me that he authorized for teammate Kimberly to override the coupon in order for me to use it I then purchased a pair of Nike men's Reactx Rejuvan8 shoes. The teammate that assisted me in the shoe department was a young man by the name of Jaquez. The young man in the shoe department was extremely helpful. I did inform him of the treatment that I had received not only from Kimberly, but also the store manager, Tony. Jaquez immediately apologized and asked me if there was anything he could do to further assist me I did ask him for the Customer Service number. I was very disappointed in the way I was treated at this location, especially by the teammate Kimberly with no explanation or any further assistance in regards to the coupon. And the store manager, Tony was extremely condescending and disrespectful when I simply asked reasonable questions and at no time did he offer any suggestions. I believe the only reason he honored it is because of the other customer that stepped up and informed him that she had had the same problem with the same coupon. I believe there must be a problem in the system with Dick's Sporting Goods. I would like to thank you for your time on this matter. I feel that both the Store manager, Tonyand the teammate Kimberlyneed further training and also in Customer Service relations. If you would have any questions or concerns, please feel free to reach out to me at your convenience

Got some new football cleats for the stringbean, growth spurt! Mens size 7 wide Nike Alpha black…read more Under $60 with tax. You go to the Kiosk to "order" a fitting. You have to be closeby. Stringbean tried one pair but it was narrow and low-cut. So, the next one was wide and had more of a high-top feel. Much better. Winner! Nice dudes in the shoe department. Thank you. Well stocked. Big store. Seemed to have many sports categories covered. Man, the bathroom was very hard to find. Left most corner of the store. Checkout was easy. Just a few other customers in line. Not very busy in the daytime.

Great local source for the outdoorsman! Great selections of everything from backyard to mountain…read moretop!

Im standing waiting for help at the gun counter. I was interested in a ln ar15, no one greeted me,…read morethats ok. Stood there with my wife waiting for help. An older lady and older man helping one person, fine. But there were two more people just talking not even a greeting just ignored us, thats fine too. Then a person comes up greeted him skipped me. Again thats fine. Again another man comes up and skipped us again... i. Just told my wife after 20 minutes of being ignored to just leave, on my way out I spoke to a young lady about what just happened, said sorry and have a good day???? Really???Not even try to walk me back and maybe correct the situation? Just have a good day? No wonder your store is empty maybe you guys need to re train your people. I work customer service and I cant imagine doing the same thing to any of you. You guys should be ashamed of yourselves

REI is the abbreviation for Recreational Equipment Inc. It is prounouced as it spells in its…read moreindividual letters, R E I. My daughters and I came to this location in Las Vegas to look for toe socks. What we found was more than toe socks. Each section is managed by super amazing staff who are educated and knowledgeable on the various products. Everyone we met was so friendly and nice. They shared the stories of their adventures. We had wonderful conversations and connected superbly. Shout out to the staff members who helped us find what we needed. Thank you All for your insightful expertise and above and beyond service. YOU ALL ROCK! Josh on toe socks Cat on athletic shoes Mike on shell jackets Jeremy (aka J) on register Besides the toe socks, I also got a gorgeous red shell jacket for myself. A So cool! I signed up to be a lifetime member for a one-time cost of $30. They are running a promotion. I received a $30 bonus card to spend at store or online so it's a wash. Thank you REI!! Now let us all inspire and equip one another to get outside. REI has what you need to make it all possible from outdoor gear to foot wear to equipment and so much more. Become a member at REI and go shopping! Btw, free shipping for any online purchase.

Sometimes you have to wait a bit for help. But when they do get to you, every associate seems well…read moreprepared to answer questions. They even figured out how to use a gift card that was almost 20 years old. May be a lil pricey when it comes to apparel and snacks, but they make up for it in every other way. Nice selection. Nice people. Worth a visit

Great customer service, looking for walking shoes on sale and the ones I liked not in stock,…read moreAlexandra checked stock in nearby stores then called and verified availability. Thank you so much.

Love this place so much!! One of the employees Desmond is so sweet, very impressed that they hired…read morehim on and have such a great team!!! He is always so helpful with anything that I need, he definitely has a way with his words, and knows what you need before you even tell him, thank you BIG 555555. The store always has the best stuff I bought their stationary hammock and that thing is awesome when sitting in the park to read :) the value always outbeats the prices!!

Owner wanted cash only and T-shirt prices were double the amount you would pay elsewhere.read more

Pulled in 7:47pm. Picture taken 7:54pm 5/2/25. I tried calling twice to let them know I will be…read morearriving near closing time so I don't waste my 10 mile trip needing shirts last minute. No one answered. I had time to make it within the advertising time of business 9am-8pm. Well come to say they shut down shop early and very unfortunate because I really needed it. Oh well. It happens but try better to stay the full time. Makes me wonder what time did they actually close up shop.

I love coming into big 5 to check out all the discounts!…read more everyone is always very helpful and friendly. Clean and organized. knife selection decent. Sleeping bags selection is decent and even rad sales sometimes.. Come check out our big 5. Not many left also which makes them even more special..

I purchased a scooter for my nephew along with hiking supplies . His scooter ended up being…read moredefective so I came back to exchange it.Chris, who I think is the manager, helped me out and made it easy. He swapped it and I was out of there in like 10 minutes. Thanks Chris for great customer service. Big 5 has always had that nostalgic feel for me . it's been around since I was a kid and it's 1 of the few stores left that have been around for ages Everyone was friendly and just a really good vibe. The staff actually looked happy to be there, which you don't see everywhere anymore. They carry everything for an active and adventurous lifestyle and there are always good deals and great products at Big 5 . It always reminds me of shopping with my parents as a kid. Nice to see the old stores still in business.

Who doesn't love a good ol big 5? Looking for quality and or…read moreaffordable sports gear this is the place. This store is usually slow, therefore you hardly ever have issues finding an associate. Ultimately I enjoy this store for misc things even for summer wear,hats,coats etc It's worth the stop if your kids are in sports or even yourself. They have all kinds of nifty gear.

I had a great experience. As soon as I walked in, the gentleman working the shift with the…read morecashier I named below---was so sweet and told me if I needed anything to let him know. My cashier Rianna was welcoming and even saved me money on deals!

Lady that worked Super Bowl weekend was amazing!! She helped me and had me in & out in minutesread more

I've been coming here with my sons for a few years now. They still have a friendly and welcoming…read moreatmosphere. Vegas Sports & Hockey II provides great selections for VGK fans from hats, shirts, jerseys, pucks, bobble heads, license plate frames, items for your pets, etc. They also have similar items relating to football for the hometown team the Raiders. Beyond the Raiders, they have jerseys and t-shirts for other NFL teams. They also have baseball jerseys and t-shirts for your favorite MLB teams as well as the local AAA team the Aviators. Their prices are competitive. The management also offers 20% discount on all items when the VGK has a shutout and 30% discount on all hats when the home team gets a hat-trick. For every day, they offer the 10% discount for the military. Discounts can't be stacked. For example, if the VGK gets a shutout, they can't add the 10% military discount. I would recommend this establishment without a doubt!

This shop. Hands down the best customer service experience ever. Jeff thank you for the advice and…read moreall. I went there during my trip to Nevada. At the time I did not know that Reps from sig sauer were there to promote their products. I love the shop. Very friendly staff. Knowledgeable to what to my inquiries and just honest guys. I wish all gun stores had your team's amazing vibe. You guys will be my go to when I go back to Vegas. I already to my friends to only go to your store. Don't hesitate to shop with these patriots and good honest people. I wish we had shops like yours in SoCal. Sig reps where their and they also helped me with some questions about products.

Exceptional service across the board, and I'll absolutely be back!…read more My experience started at the Durango location, where Sean took the time to genuinely listen, answer my questions, and offer thoughtful advice. When he learned what I was looking for, he pointed me to the Arville location to test some firearms, and that recommendation made all the difference. At Arville, Zach was my instructor, and he made the whole experience welcoming, informative, and fun. I walked out having purchased exactly what I tried out. Brian then guided me through the purchase process, answered every question I had, and gave great recommendations on accessories. I'm already planning to return for more. What really set this team apart was the human connection. Every person I encountered was genuinely friendly, patient, and supportive, and that's ultimately what earned my business. It's rare to feel that cared for as a customer, and it made the entire experience memorable. Thank you to Sean, Zach, Brian, and the rest of the team. Quality service and genuine care really does go a long way.

First time coming here and wow! Awesome experience. Actually texted me pictures before I got there…read moreto show what they had available. Got my daughter hooked up with new cleats for the season! They have an awesome selection! Also have awesome deals on jerseys so we picked up a few as well. Thank you for the great customer service!

Can't do returns only store credit and can't keep inventory in stock to use store credit, while…read moreother stores can Unfortunate it's not store I remember it being Sad