Absolutely horrible experience with these guys! Five phone calls and five weeks later and still no…read moreglasses and no help. Office staff is pathetic and completely untrained in customer service. They perceive mistakes they make with customers as adversarial. They are argumentative and unhelpful. Very frustrating. I left several messages with the optometrist and they never called me back to let me know of any problems. Zero follow up including the office manager who said this should not have happened and would call me back that day. Never did. I am kicking myself for using these people. What a frustrating experience! Never again!

Dr. Rosenblum is a 5 star ophthalmologist BUT his staff is very incompetent…read more It is impossible to get an emergency appointment even though you are a long standing patient. I had to schedule an emergency appointment with Vantage Eye Care and was seen the same day. Needless to say, I will no longer be a patient of Dr. Rosenblum.

This review is from Francis X. Dellosa written through my account because Francis doesn't use the…read morecomputer. His words: "Please please please do me a favor and post something wonderful about Dr. Penrose. He did such an amazing job on my eye surgery and I'd hate for anyone to go anywhere else because he really knows his stuff and everyone in need of eye work should pay him a visit first!" My words: "Where do you want me to post it?" Him: "I don't know, that Yelp thingy?" Me: "Ok so you want me to Yelp review your eye doctor on your behalf?" Him: "YES!" Me: " I see" ( pun intended) Him "Not as well as me!!"

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.

I went there today to get my results after weeks of Dr visits and tests. The assistant told me that…read moremy appointment was to take more tests which is absolutely not what the Dr told me. When I asked to see the Dr, the assistant said no. I have now wasted a lot of my time and do not know anything that I didn't already know before. I guess I have to start over with a Dr who knows what they are doing. I'm trying to think of a time when a Dr acted like this before, but even the Army doctors I saw during Vietnam were way more useful

Dr Bidar performed my eyelid and eyebrow lifts in June. My eyelids were very droopy and my vision…read morewas impacted so much that I was very happy to have the surgery. The procedure went well. Dr Bidar was so kind and I was assured of a successful recovery because he has performed thousands of these operations. The aftercare has been wonderful, and everyone comments on how rested I look. The physical results are perfect, but my main reason to do this was to improve my vision. I was shocked at once by how clear it is again, and I don't have to keep raising my eyebrows to see well. I recommend him 100%. He does Botox as well. You can find him at Vantage Eye Care in Monterey and Salinas. The staff is also excellent and very easy to work with.

While it appears that Dr. Del Piero has a history of successfully treating people as he has a…read morethriving business, I was not impressed with his bedside manner, nor how he delivered me a major and unexpected diagnosis by telling me I was the "poster child" for said condition. I also didn't appreciate how I was unable to get a callback from his office on my questions regarding a multivitamin he recommended me to take. So despite living 1 hour away from his office, I booked a separate in person meeting just to ask questions, and every question I asked was met with either arrogance, or a defensive tone. Even with simple questions like "when should I come to see you next considering my condition?" -- he could not respond without some level of drama. Maybe he was having a bad day, but still, I have never had a doctor treat me the way he did that day.

Del Piero made a mistake during surgery and I lost my right eye. He never took responsibilty but…read moreit was clearly his error. He needs to retire so he doesn't destroy anyone else's life

Please stay away from Dr. She . She has terrible bed side manner and I did take her her advice with…read moremy glaucoma and she made my eyesight worst with the new eye drops she prescribed. I made another appointment with here about my concern then she keep pushing laser surgery on me know how uncomfortable I felt. I am switching Dr. ASAP . I miss Dr. Husted may he rest.in peace. He was my for 6 years.

I made my appointment over 3 months ago. They kept reminding me by phone and texts ahead of time to…read moreconfirm, including a message in the morning for my 2:45 appointment. When I got there, I was told the doctor is practicing in downtown Monterey and I can go there. The front office could have called me of the change but said they did not have me on their schedule which is why they didn't call me. I decided to take my business elsewhere. A friend highly recommended Vantage Eye Center in the same complex.

Dr. Friedman was wonderful and put my mind at rest after a harrowing experience at Vantage Eye…read more Thank you so very much Dr. Friedman

Well, I went for an eye exam yesterday and I had refraction done unbeknownst to me at $100. I don't…read moreneed glasses or contacts they did not tell me this before and they said it was in the paperwork that I had signed that day which I had not read any paperwork that day I had been there a month ago for an emergency appointment so they said the insurance doesn't pay for the refraction and that's not right to automatically put that on somebody without letting them know and then they asked me if I wanted to read the paper which I had my eyes dilated so I couldn't see 2 feet in front of me anyway I will never be going back there. Their front office billing is horrible.I did like Dr. Del Piero there. Hope she gets out of there to a new offic

Dr. Rosenblum is amazing along with his staff. Very professional and knowledgeable. How do I know?…read moreBecause I was a professional nurse for 40 years and was treated like gold, from the minute I first walked in until my last visit for my cataract surgery. His surgical team down the road is just awesome. I can't believe how much I've improved since my surgery. Thank you so much for taking care of me

Dr Nakijima is so careful and attentive; she asks questions and really seeks the best prescription…read morepossible. She really seems to live what she does.

The staff was an amazing group of professionals, from Nicole at the front desk, to nurses Nicole…read moreand Cindy in the prep suite. They made sure I was well taken care of, and that I was very well informed of procedural a details. I was totally comfortable, well-informed, and well cared for.

I am sure he used to be good but he tried to rush me into cataract surgery for both eyes although…read moremy right eye is really fine (20/20). When I didn't receive the pre-op eye drops and also realizing that Dr. Friedman was not concerned about my dry eyes, I decided to delay the surgery. It was over NY's Eve, so the office was closed, and I couldn't reach anyone. When I called Monday, the day before the surgery, they said it was fine that I hadn't received the drops and no big deal about my dry eyes. I canceled anyway and then received an unitemized bill for $400+ for, according to the billing dept, "special tests." She said that, as a favor, they would apply my surgery deposit of $300+ to that second bill - so, basically, she kept it. Two months later, I got a $90 refund. The math doesn't even add up but I am glad I still have my eyes in tact. I mentioned Dr. Friedman to two locals and both had the same reaction, "He's horrible!" I went to another surgeon whom several people recommended. He treated my astigmatism and instructed me to use drops, which he provided, for my dry eyes. He also said there was no reason to perform surgery on my right eye. So...a totally different experience and no rushing. I don't like to leave bad reviews for people but this is too important not to mention. You only get one set of eyes.

I have been going to Dr. Friedman's office for many years and had PRK with him. He's great and a…read moregood physician. His office manager and Norma, the billing person, are horrible. They immediately become defensive when you ask questions. They make no effort to listen to the patient and they are not willing to work for the patient and insurance limitations. They say that the diagnosis is the diagnosis and don't try to work within insurance limitations to access insurance reimbursement and ease the burden on patients. After 7 years, they have now lost me as a patient and will never return there.

It has been a challenge getting a new patient visit for my son. The wait time to be seen is about 1…read moreyear. He had been waiting for the appointment for 9 months, when the office called to cancel because the doctor was suddenly going on vacation. We were informed they are now booking into January of 2027 (1 year from now)! That's crazy.

Wish I could say nice things but the overall attitude and service of the entire Montage Medical…read moreGroup is just lousy. (All Locations) Appointments are difficult to get, Doctors spend very little time with the patient leaving most of the work to their assistants. Getting a prescription refilled or transferred is a major task as half the doctors do not even respond to these requests and a quarter of them don't get it right when they do respond. Trying to reach someone on the phone normally requires several messages and hoping for a call back. The doctors have no clue as to how backed up other services are and write an order for an ultrasound or CT scan for a specific time frame only to have the patient discover the earliest appointment is a month after the doctor wanted the service.