1. Gutter Magic

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    Trafalgar, IN

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    Gutter Magic

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 month ago

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    DWC Restoration

    DWC Restoration

    2.3
    (3 reviews)

    In 2011 a tornado damaged our slate roof. The roof was over 100 years old. Realizing that slate…read moreroofs were not common, I let my insurance company pick the company to replace it. They picked DWC Restoration (now DWC Roofing). The sales person was friendly and worked well with the insurance company. The first problem was an employee took the scrap copper home (about $600 worth). I raised a fuss and they brought it back. Next, the copper they put on for the ridge caps looks like copper foil. I am glad I had them bring the copper back, because I had the material to prove the new material was not the same. The slate matched nice when they were done, but they never repaired a copper gutter. They said afterwards they did not know how and sorry for your luck. Years later, we had damage to our plaster ceiling. The flashing around the chimney had been leaking. One of the pictures below is an icicle that formed between the chimney and the rafters! That is when the nightmare began. DWC would not answer emails or phone calls. I had to go back through my home owners insurance to apply pressure to get the leak repaired. 4 months later, DWC sent someone to repair the chimney. I had to help the repair because DWC was too cheap to send more than one person. I had to repair the inside plaster damage myself. To add more problems, years later a piece of slate broke off the top row of slate. I went to replace that piece of slate and discovered the crew never put on the last row of slate!! I had to repair the slate myself because DWC had let me know that their slate roof only had a 2 year warranty and they would no longer support repair of the slate. Amazing that some companies warranty shingle roofs for 20 years and DWC won't warranty a slate roof more than 2. Anyway, when I went to repair that piece of slate, I saw there were gaps in the top row of slate. I did not bother going back through DWC, since the home office never would answer my calls. I went back to the insurance company. The new DWC salesman contacted me and sent two great employees that finished the job. Luckily, I had kept the left over slate and they used it. Unfortunately, now I have plaster peeling where water leaked through the gaps in the slate that I will have to repair - because DWC does not stand by their work.

    DWC did a great job on our new roof, completing it in 4 hours! The job looks great and the clean up…read morewas amazing! Eric is a personable, professional project manager. His attention to detail was impressive. Thanks for a job well done!

    Gutter Magic - gutterservices - Updated July 2026

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