I had originally visited Tourneau in Caesar's Forum Shops to get two Rolex watches looked at…read more Unfortunately, both had been altered from their original configurations and were unable to be serviced in house. I was referred to Official Time Watch in Utah and decided to call them to find out more about the process. They service both Omega and Rolex and you have the option of bringing in your item or sending it in (insured and tracked--registered mail) to the store for assessment and repair/service. I checked out their website and also saw some other reviews just to make sure they were the ones for me. I like that they provided an estimate for how long it would be for turn around time, recommended methods of shipment, and were very communicative regarding every step of the way. I was emailed detailed photos and explanations and inquired about every little thing pertaining to the watches. I also received an itemized invoice with specific and pertinent photos. And was given a phone call to verify what action to take for each watch. The email I received also included information for return of the item and a signature confirmation upon receipt. The watches were returned with a printed receipt, care instructions, and put in branded single watch holder boxes. I am extremely happy with the service provided and that our watches were treated with care. I will definitely be using this company again for future needs.

In the jewelry repair business, honesty, as well as excellent craftsmanship are at the forefront,…read moreand this company has both. Highly recommend!

Highly recommend Fast Fix for jewelry repairs! Quick backstory: I took my ring to Kay Jewelers to…read morebe resized, and when it was returned, the prongs had been polished down so thin. When I asked about it, I was told it was normal. A few months later, I lost a diamond from the band where one of those thin prongs was. I decided to get a second opinion and went to Fast Fix. Tony was absolutely wonderful. He took the time to explain exactly what my ring needed and how he would repair it. He took amazing care of it, and now it looks brand new! It also feels so much more secure. The replacement diamond was matched so perfectly that I can't even tell which one was replaced. We'll continue coming here for all of our jewelry needs. They've also repaired a few of our boys' chain necklaces before, and they always come back perfect. You can tell Tony truly cares about his work, and that speaks volumes!

The first ring Tony made the setting from scratch and it turned out better than the original…read moresetting I gave him. The 2nd ring was repaired and the center stone replaced. Thank you Tony & Brian!

Dale was great. He changed my battery quickly & was honest about the pricing. I appreciate that...read more

If Dale would do what he says he will do like fix my watch correctly it still doesn't keep accurate…read moretime in his shop almost a year I for one I'm not happy I will never do business with him again

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

Every time I've brought a watch in they've always solved the problem quickly with good humor.read more

Super talented and friendly to boot. They know what they are…read moredoing and get it right. Best watch repair in the state.

A prong on my wedding ring broke so I brought it to JP Lee. They did a great job, at a fair price…read moreand very quickly! They were also so kind and serviceable. I will definitely be coming back next time I have jewelry needs. Thank you!

If you want a jeweler who will do his very best to make sure you are taken care of - then make sure…read moreto come here. You will receive the best customer service and their quality of work is outstanding.

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

2nd UPDATE Following the owner's PM apology admitting they 'fell short' on transparency, I…read moreresponded to them to resolve the overcharge. Despite acknowledging their error, the owner has completely ignored my request for a partial refund and has offered zero remedy. It appears the apology was just lip service.

First, take a look at the attached image of their customer reviews. Notice a common theme: "cheap"…read moreand "quick." "Expertise" is also hinted. Therefore, imagine my understandable great dismay and dissatisfaction when I brought in a common Casio PRO TREK to have its rechargeable battery replaced. The initial associate whom I'd handed the watch and described the issues (battery not holding a charge; ABC features causing recovery mode; no beeps; etc.) to was a moron. He cluelessly inspected the watch with a puzzled look and repeatedly asked about it features and the problems, then suggesting that I should leave it overnight. My fair interrogative inquiry to the idiot: "There've been many other customers coming in here for the same thing. Why are you acting like you've never done this before!?" That was when another employee (boss or manager?) came over with an attitude. However, this one did show proper knowledge and promptly, correctly diagnosed that my Casio should get a new battery installed, BUT would cost 75 fucking dollars(!) and take a few hours. Again, "read the numerous reviews" as I suggested to the second individual, who faslely argued the rechargeable battery for my watch cost more, while also stupidly implying that in all the years the shop had been operating--with many customers visiting--no one had ever brought in a watch with a rechargeable battery. So, having enough of the bullshit from the two dumbasses, I curtly left. Subsequently, I ordered a $15 rechargeable battery online, watched a 5-minute video, and proceeded to replace the battery and reset the watch myself. No pointless, useless watch repair shop necessary.

I dropped my Rolex watch off to get an estimate to have it repaired as the auto wind mechanism…read moreisn't working well. I got an estimate that was over my budget but wasn't charged for the work to check it out. Maybe I'll bring it back after a few months to have it worked on. The staff are pleasant and friendly and the interior is full of fun nutcrackers, clocks and watches. Mt Olympus is a neat little shop with unique products.

They removed my previous reviews. Do not use this company for anything. This place is terrible…read more They acce-Ted my watch and sat on it for 6 months. They returned it to me still broken. I sent it back to them to correct their repair and they sat on it for another 6 months and did not fix the watch again, this time sending the watch back not only broken, but covered in glue.

Words cannot express the complete ineptitude of this company. I strongly recommend that if you are…read morethinking of using them for any reason other than to experience pure frustration in its most raw form- that you look elsewhere because I can assure you that is all you will experience from them. Today, I sent this abysmal company the following email regarding my Nubeo timepiece: Sending out my periodic email asking in reference to ticket #35209: WHERE IS MY WATCH, YET AGAIN, and to say CONGRATULATIONS, YOU HAVE HAD MY WATCH IN YOUR POSSESSION AWAITING REPAIR FOR ALMOST 1 YEAR AND 2 MONTHS. Last update provided from your company was in July 25th, 2025- in which I was informed, quote: "The necessary parts are expected to be available by the end of August, which will allow us to move forward with the repairs" Please note: It is now OCTOBER 2, 2025 - and I STILL DO NOT HAVE MY WATCH. Nor, as usual per my experience with the unprecedented level of ineptitude and COMPLETE DISDAIN for all things customer service related with IWSC- Nor have I been informed of any additional delay. I am the one, as per usual- I am the one that has to constantly check in and beg for any updates. At this point, I will be reaching out to Nubeo to provide them a timeline of this complete debacle and also to inquire as to the availability of parts for my watch- Simply to confirm the sneaking suspicion that I am just getting my chain yanked in the hopes that I eventually give up and abandon all hope of actually ever seeing my timepiece again.