Walked in at around 45 mins to close over a year ago, went to the counter to order food, and they told me they were already closed. I was like how, are your hours incorrect and how was I able to walk in? They told me they wouldn't serve me. Fast forward to today, they have now have closed all US locations. Honestly and always, feel bad for the hourly staff, you prob gave them no notice. But honestly, consider this karma. read more

I visited Guzman and Gomez on May 4, 2026 and had a very frustrating experience. The steak tacos I received were incorrect and the meat was extremely tough--almost rubbery and not enjoyable at all. When I brought this to their attention and requested a refund, the situation only got worse. Instead of processing the refund, I was charged again for the tacos. This was incredibly disappointing and inconvenient. As a new parent with a newborn, I don't have the time or flexibility to keep returning to fix the same issue. I expected better customer service and a simple resolution, but that was not the case. Based on my experience, I would not recommend this location and suggest others proceed with caution. read more

Guzman y Gomez - Naperville - Mexican Near Me - Naperville, Illinois

I was so excited to finally try this place because I had heard good things. Spoiler alert - it sucks! Honestly, this place makes my blood boil and it's been a few days since my experience. First off, I downloaded their app to my iPhone and no matter how many times I tried to use the free burrito introductory offer, it wouldn't let me. It kept saying "not available on this device". Not only that, but if you exit the menu/ordering screen (which I did to check for the free burrito since I couldn't figure out at first where it was supposed to appear) it deletes everything from your "cart" and you have to rebuild your order from scratch. I decided to order inside instead. Upon entering I thought it looked nice and inviting. I like how they have a bar area to grab condiments, such as different hot sauces, which have lids for to go orders. That's where the compliments end... I figured I could show my rewards barcode to the cashier since the app indicated the free burrito was in there, but she told me it could only be used in the app. When I explained the issue I was having in the app, she just shrugged and said she's not that familiar with that. So my husband, who has an Android phone, downloaded the app and had no issues getting the free burrito offer. I guess the app doesn't like iPhone users? I don't know, but it certainly felt that way. I mention the above because I should have heeded the universe's warning not to bother with this place. My husband got the beef brisket burrito. Not only were there only 2-3 pieces of fatty, flavorless, chewy meat inside, the size of the meat was too big for a burrito. Imagine biting into a burrito and pulling out a large chunk of meat with your teeth. Not only that, but the pickled jalapeno he requested was only at the tail end of the burrito. It's a real pet peeve of mine is when the fillings of a burrito aren't distributed evenly throughout. The point of a burrito is to get a taste of everything in a single bite, not to have a different flavor experience as you work your way through it. Shame on this place for prioritizing speed over accuracy and haphazardly putting together a burrito, that if the shoe was on the other foot, they wouldn't want to eat themselves. As for the chicken burrito bowl, see my photo - it is NOT the mini size, which I almost ordered. I was able to eat the entire thing in one sitting. That was never the case when I used to get Chipotle. Much like my husband's burrito, there were only a few pieces of chicken and none of them were bite-sized. Why wouldn't they make the chicken pieces smaller? Not only does it make the bowl easier to eat, but it appears you're giving people more food that way. There was hardly any Pico de gallo in the bowl, and even though it claimed to come with tomatillo sauce, it didn't seem to have any in it. The lettuce was just a few large chunks that tasted like dirt. I cannot reiterate enough that the way they construct burritos and burrito bowls here is incredibly STUPID. Has no one who works here ever eaten one??? And why are the portion sizes so small? The chips and guacamole were ok. I personally don't care for tomato in my guacamole, so I've had better. The chips were just ok, and once again, the portion size was small compared to other restaurants. Honestly, I don't get the hype. My husband and I promptly deleted their app from our phones and will never eat at a Guzman y Gomez again. read more

Guzman y Gomez - Naperville - Regular sized chicken burrito bowl. Pretty small for the price and the flavor is blah. - Mexican Near Me - Naperville, Illinois

I stopped by here for lunch since I work down the street and I think chipotle is a better deal. The quality is about the same and the food is fairly average. However, the quantities they give are smaller. It's not as filling as chipotle. The tacos tasted good. Nothing out of the ordinary but they definitely skimped on the meat. Same goes for the burrito bowl I tried. read more

Guzman y Gomez - Naperville - Mexican Near Me - Naperville, Illinois

Sorry for the flip-flop. G&G is still the best burrito around for the price and availability. There's a slightly-better burrito just down Ogden, but they dob't open until 10. So, I've had very, very good experiences with G&G, averaging 2-3 times a week. But, on Saturday, I went to G&G, and got *miserable* customer service: the entire restaurant was closed permanently. Reading into this later: the owners decided it'd cost too much to achieve their expansion plans. So, why not just lay-off ALL the employees with less than 24 bour's notice, no planning, no consideration for Loyal Customers?!?! Why not slink back to Australia, and die? Losers. read more

Great food but I've been to two different locations and there's always a lengthy wait and they're not busy.

The breakfast burrito with bacon is delicious!! Will get it again!! The chorizo one is good too.

I wanted to like it. I went twice. Got tacos the first time and I ordered thru the drive thru .they told me they didn't have salsa. Ok- not all places will give me extra salsa to pour on the tacos. They were SO DRY it was awful. About 5 months later I got a carnitas burrito- huge chunks of meat like 3 inch by 2 in that were impossible to eat with breaking up. One side of burrito was cold from the cheese and sour cream that I could feel thru the wrapping . By the time I got it home max 10 min later it was all cold. Never again. read more

The manager "Freddy" should be retrained along with his entire staff. They are incapable of taking correct orders, and Freddy is rude, aggressive, and not capable of managing a busy store. They do not accommodate simple requests and charge for containers, per Freddy-yet they have a self service area where there are containers for salsas. He seems to make the rules up as he goes along, all while upsetting customers and sending them across the street to Chipotle. Anytime he is in charge the food is boxed up extremely sloppy. We have been supporting this place since they opened , but will not return while Freddy is in charge. read more

The two dollar tacos are amazing. The shell season really well. I also got the chips and guac and everything is fresh. The servers were more than glad to help me even though it was my first time there and I didn't know what I read more

Guzman y Gomez - Naperville - Mexican Near Me - Naperville, Illinois

I called to confirm that the meat is no longer halal. please check before you order. too bad as this looked like a great Mexican option read more

Yum! Fresh. Warm and fun service. Big George is all smiles and Little George is full of enthusiasm for good reason. Food is made fresh daily and you can TASTE it. The chips and guac was next level. We had a chicken quesadilla, steak taco, brisket taco and a carnitas burrito bowl. Similar but WAY better than Chipotle. And the salsa bar is much appreciated. The mild pork (zero heat) was so savory and crispy too and I could up the heat on my own so it was easy to share with my daughter! Will be back for breakfast next time! Thanks George and George. read more

Guzman y Gomez is a solid fast casual Mexican restaurant that leans slightly American, but still sticks to its culinary roots. If you're looking for a burrito, bowl, tacos, with some Corona and margaritas, you can get that here! I like dining in as seats and tables are plentiful. The interior design is varied and is insta-worthy. Sides include fries which you can top with queso. Churros here are decent, but you have to pay extra for chocolate and caramel sauces. Guzman y Gomez doesn't break the bank, and I prefer it to more expensive places that have a 1 hour wait. Whether it's to go or dining in, you can't go wrong. read more

Guzman y Gomez - Naperville - a variety of food items - Mexican Near Me - Naperville, Illinois

I'm a simple man. Give me a competent breakfast taco or burrito and I am content. The breakfast burrito here is better than competent. It's really good. I'm not suggesting anyone should drive half an hour out of their way for it, but it's great if you're in the area. The place has a bit of a fast food vibe inside, but it's very clean and nothing looks cheap. The woman working the counter was friendly and polite. Really, no complaints. Better than average food at a fair price. And who doesn't like a good breakfast taco/burrito? read more

Long wait time...10+ minutes...for an Uber pickup. Everyone looks busy but I am still waiting.

Today was my first time seeing this restaurant and I completely understand how they have a chain. They know what they're doing. Food is great and I personally really enjoy the option to have a mini burrito bowl. Perfect size for me. Service was excellent. The cashier was friendly and informative. Ambiance is perfect. It was an inviting yet clean/professional atmosphere. Great job guys! I plan to return for sure. Thank you! read more

Had such a great experience at Guzman y Gomez! Andrea and her team were incredibly kind and welcoming from the moment we walked in. The food was super fresh, and they were so accommodating with everything we needed. You can really tell the staff enjoys working there, it made the whole atmosphere feel positive and inviting. Definitely will be back! read more

Our first time in! G-friends and I huddled here for a business meeting. The management and staff were absolutely awesome. They were friendly, helpful and kind. You could also tell that they enjoyed working together and care about customers. It was refreshing to see. Food was tasty and fresh. We enjoyed ourselves and we will be back! read more

My friend and I came here to hang out and the staff was so welcoming and kind! The food was delicious but the staff truly made my day!

I have been a loyal once a week customer since they opened, however today is my last visit. The tacos are thrown together sloppy when you go through the drive thru. A large Queso is now 2 smalls with no pico toppings and a handful of chips for $6.00 You should realize there are a lot of places to get a taco & you should have keep your standards up read more

I ordered fries, a hard taco with chicken and a bowl with black beans, guacamole and sour cream..The service was great, on time and very fresh. The bowl was a lot so I'll be eating it up over the next few days. I will order again. ​ read more

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The app is kinda confusing or atleast it was for me. I should have left it as "black beans" and "white rice" but the way I read it I chose the pinto and brown rice. I brought it back and apologized that I made a mistake on the app and if they would remake it for me. She said no, I would have to buy a new burrito. Guess it's back to chipotle full time for me. Adios. read more

Solid 4 stars from me. My friend had told me this place is kinda like the Burger King of Mexican food. Ok, I found it a little nicer than BK. Staff Christina quickly greeted me. I opted for a spicy chicken burrito bowl with black beans. Food was a little pricey in my opinion. Portion size was small, I should have ordered a side too. Chicken was pretty flavorful. Inside was super clean. Decent place and personally I'm not a big fan of Chipotle. Come here instead. read more

The staff here were very friendly and food was served quickly. Pricing is reasonable. Their enchiladas are really a burrito with sauce. The portion size is good and it comes with guac. Inside the burrito it was rice, black beans, and pulled pork. I thought the meat was good but there was too much rice and beans. Sauce, cheese, pico, and Guac came on top with a handful of chips on the side. Our guac was a dark green/brown color which means it's getting old, visually it shouldn't have been served, it also didn't taste very good. I had queso on the side and it was bad. It tasted like spiced sour cream, didn't taste like cheese dip at all to me. read more

Guzman y Gomez - Naperville - Shredded pork enchilada - Mexican Near Me - Naperville, Illinois

First time. I was looking for something quick and good. I was thoroughly impressed by the quality of the food and atmosphere. read more

Guzman y Gomez - Naperville - Chicken salad with 2 chicken tacos - Mexican Near Me - Naperville, Illinois

I'm gonna get straight to the point: I don't like this place anymore. I will share pics and my reasons why. I ordered a California burrito, three soft shell steak tacos, and three hard shell ground beef tacos. In my California burrito, there were more fries than meat. I was eating more tortilla than anything else, which means the burrito wasn't filled with much. The soft shell taco consisted of one shell. Not suppose to happen. And it wasn't filled with much. The hard shell tacos were on point. I spent good money on this, and this is what I get in return? "DO YOU UNDERSTAND ME???" a quote from the movie "The Contractor" and yes, that is meant to be yelling. read more

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It is August and as of 6 months ago we can't get enough of "Guzman y Gomez" FANTASTIC FRESH HOMEMADE (yes it is custom made right at the restaurant) FOOD." EVERYONE from the employees to the managers are personal, caring and super to be around. We are blessed as this restaurant treats you like YOU are apart of their FAMILY! Bravo to our second FAMILY, "Guzman y Gomez!" We are so HAPPY you came to Naperville, Illinois. read more

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I got a chicken bowl today and it was burnt and saggy, very disappointed with the plate read more

Guzman y Gomez - Naperville - NAPERVILLE LOCATION-- Barely any chicken and the one there was all burnt, removed it and food was all saggy. - Mexican Near Me - Naperville, Illinois

Quick service with fresh ingredients. Seating area is much nicer than most fast food places. You can get beer, and they have a good breakfast menu. Drive through available. Tortilla chips always come out warm. read more

Guzman y Gomez - Naperville - Order counter - Mexican Near Me - Naperville, Illinois

I was craving Mexican food so we made a stop here for a late lunch. I ordered the nachos with ground beef and they were beyond what I would have expected. Almost like Chipotle when they first opened. The food was very flavorful and I'm already planning my next trip there. I also have to say in a world where so many fast food industries are short staffed and barely take the time to engage with you when ordering this place was different. The employee who took our order was so warm and friendly. We will be coming back here. read more

Guzman y Gomez - Naperville - Dining - Mexican Near Me - Naperville, Illinois

Loved this place when it first opened but not so much anymore. Most of my issues are around portion sizes. Included two pictures of their quesadilla for your viewing pleasure. It's really hit or miss and I am a sucker for consistency. read more

Guzman y Gomez - Naperville - Chicken quesadilla - Mexican Near Me - Naperville, Illinois

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the food is delicious! the service unsure! the ambience, restaurant parking perfect. ownership caring! music too loud for conversation. my favorite restaurant in naperville. breakfast exceptional & early. read more

After asking for an email review, Guzman y Gomez forwarded it to a customer support person that "can do anything without a copy of my receipt". Who keeps copies of a fast food receipt from weeks ago. I posted the review to point out how this isn't customer friendly... not try to do a forensic investigation. You don't need a copy of my receipt to know your own internal menu prices. read more

After telling a local that we went to a super good Mexican restaurant last night, he told me we did it wrong. I said, "What?! It was awesome!" He then proceeded to tell about this mythical new Mexican joint that just opened. He said, "Everybody in Naperville is talking about Guzman y Gomez." I now see why. This place is incredible. Now, it is NOT a sit-down restaurant. It IS a fast food Mexican spot (similar to a Chipotle or Q'doba). But it is next level. The ingredients seem super fresh, the food explodes with flavor, and the atmosphere is unreal. Literally, we walked in the front door and my jaw dropped. I want one of these closer to home. I am amazed. Great job GyG!! read more

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Sauces were good. Burrito was not uniformly packed, once I got to the middle bite it was actually good. I don't like eating 40% of just rice. Tacos were decent. Ingredients were good. I'd give place another shot but I will order next time from the restaurant and get what I want. The translation from ordering from phone to results didn't match. read more

Solid breakfast burrito place with an easy drive-thru. I was in town visiting and someone mentioned this place on local Reddit. I figured I'd try it out. We ordered the spicy chorizo and egg, and also the mild bacon and egg. I preferred the bacon and egg version- bacon was crispy and the pico was refreshing. The sausage was in cut up link form and was fine but not the texture I was looking for- the red chile for spice was good though. My 5 year old ate the bacon version without the pico and asked that we go back --- so I think that says more than anything I could. read more

Guzman y Gomez - Naperville - Mild bacon and egg burrito and 8oz coffee - Mexican Near Me - Naperville, Illinois

Every time I come here their place is super clean and... empty. Why?!? The food, the service, the ambiance is great for a quick service casual dining spot. You're missing out if you're not coming here. Until the end of August if you spend $15 on food you can get $3 margaritas and Coronas. read more

Amazing good!Fresh snd worth the price!Inside was clean and cozy!Love the atmosphere,food and also has great margaritas! read more

Guzman y Gomez - Naperville - Salad bowl - Mexican Near Me - Naperville, Illinois

This place is so good, this is like going to Los or chipotle but definitely the best option. Great music, they got alcohol, fast and polite service. Thank you guys for a great experience read more

Guzman y Gomez - Naperville - Sorry I would of posted it but I devoured this food - Mexican Near Me - Naperville, Illinois

Quick update; the customer service team also doesn't seem to reply to emails. I sent an email and got an automated reply with a ticket number, but nothing else for a week. So it doesn't look like they refund messed up orders. read more