All 3 of my kiddos have been seeing Dr. Chris for about 10 years.... Started in sugar hill and…read moremoved out to the Braselton Office. We've had a couple different insurances and even paid out of pocket to stay when our insurance changed because we love Dr. Chris so much but this is the second time one of my kids has been scheduled more than our allotted 2 times a year for a cleaning per our insurance and have no idea why we were scheduled that way. I thought it was an honest mistake.. but now it's happened again and I've been trying to get a hold of someone to find out why and make sure they are more careful so this doesn't happen again and I've gotten the run around and haven't received calls back for MONTHS. Meanwhile the charges keep racking up because every time they send a bill it's an additional $10 charge. !!!MAKE SURE YOU ARE NOT SCHEDULED MORE THAN YOUR INSURANCE WILL COVER!!! Now I'm having to pay for an extra visit out of pocket because of a mistake on their end.

Received $400 bill for cleaning they scheduled out of regular service schedule since our secondary…read moreinsurance was not in place for this year. They did NOT confirm insurance benefits before our service was completed. Even though I agreed to pay their $400 bill, I agreed to $10 each month until Jan when my HSA is funded and they just sent me a notice that says 30 days past due. I'm so ever these people. They just want your money and the owner will NOT return your calls.

I do not recommend this practice. Our children went through treatment here, and then I did as well…read more Things that they said they would include (written in contract), they later called to tell me they weren't including. The orthodontic assistants were either new and inexperienced or experienced and rude. The length of treatment was greatly extended due to lack available appointments. The doctor would say 4 weeks, but no appointments available for 6/7 weeks. When that happened every time, treatment got extended by over a year. We regret not going to a smaller practice.

Big fan of Dr. Parsons, Dr. Gilbert and Dr. Wells and their staff. I have two teenagers in braces…read more My eldest child is almost done and they have (all three doctors included) worked a miracle on this kid. Really pleased. I highly recommend Smiles Forever to friends, family and anyone seeking an orthodontist. Top notch practice.

As a mom of an autistic son, I cannot say enough wonderful things about this team…read more From the moment we walked through the doors, Ana at the front desk greeted us with kindness and immediately made us feel welcome. She got us checked in quickly and helped put us at ease. My son needed to be sedated through an IV for his dental procedure due to his sensory needs, and as any special needs parent knows, that can be incredibly overwhelming. Dr. Paris was absolutely amazing. She took the time to explain everything thoroughly, answered all of my questions, and never once made me feel judged. Because of my son's sensory challenges, brushing his teeth has always been a struggle. Unfortunately, he needed eight crowns and three extractions**. As a parent, it's easy to feel like you've somehow failed your child in moments like these, but not one person on this team made me feel ashamed or uncomfortable. Instead, they treated us with compassion, understanding, and genuine kindness. After the procedure, Cindy, the recovery nurse, was equally incredible. I'm a single mom and didn't have anyone with me that day. She was so patient, caring, and even helped me get my son safely to the car. That simple act of kindness meant more than she probably realizes.While no parent wants their child to have to go through a procedure like this, the level of compassion, professionalism, and exceptional care we received made all the difference. Every member of the team treated us with dignity and empathy, and I am beyond grateful for the experience they provided. Thank you, Ana, Dr. Paris, Cindy, and the entire team for taking such amazing care of my son--and of me. We will never forget your kindness.

Do not recommend. Waited over 30 minutes past our appointment time. ( I have a one and four year…read moreold so they got very impatient ) It was very unorganized and chaotic. Took almost 2 hours for the appointment to be completed. Overall a bad experience. Super disappointing since I started as a patient there years ago when the practice first opened, definitely not about the children anymore.

Came here for a filling. Dr. Tromp was great!! No pain, very professional. I enjoyed getting to…read morewatch a movie while having it done. All of the staff was very kind! Will be coming here for all of my future dental needs!

Best Dentist and staff ever! I love Dr. Jones! All 6 of my children have loved going to the dentist…read moreand now my grandchildren love going! The entire practice is amazing. I love that my husband and I can go to Dr. Jones as well! sincerely, The Froebel Family

Dr. Yoon and his staff are amazing. You are always greeted with a smiling face. They offer plenty…read moreof services for example; X-rays, teeth cleaning, root canals, and other dental services. Having been to several dentist in the past, my experience with Dr. Yoon has been one of the best, because when having any procedure done I don't feel pain like I do sometimes with other dentist. Told my sister and her family about this place and now they come here for their dental work also. So I would really highly recommend this place.

Since moving to Winder I'd been considering that I need a new, closer dentist. I've been hesitant…read moresince I love my old one finally I ended up with a toothache the past couple of days and I was a little overdue for a cleaning so nothing like a toothache to motivate finding a dentist quickly. I called yesterday and they were able to get me in first thing this morning. Everyone was wonderful, I really enjoyed my time there. The ladies in the front were super friendly. We were cutting up like we'd been long time besties! My hygienist and the dentist were also great! It felt like being at the salon, just for my teeth. And since we couldn't pinpoint where the pain was coming from, as of course it didn't hurt when I woke up this morning even though it had been hurting the past couple of days, he suggested to wait and see if it comes back and if so call them and he can do more direct treatment. I love a conservative approach to dentistry! But my teeth are clean, the office is clean, overall it was such a great experience. Really glad I went here!

I have been a patient for 25 years. I have had the same hygienist the entire time. Josie is…read moreamazing and the entire reason I have been a patient for so long. I cant event tell you the names of the numerous Dentists that I have seen there. I went in over the summer in pain. They had to pull a tooth. I paid over $300 at that time. My Insurance paid over $400. I was in the chair for 20 minutes. Yesterday I receive another invoice for another $100. In total, it was $1K for 20 minutes to pull a tooth. Total price gouging. This is an end to a 25 year relationship.

Not a fan, tried to get my wisdom teeth extracted 3 times and each time it took them months to get…read moreback to me on a final cost with my insurance. And by then I didn't have time to do it cause of school. Plus I paid 100 something dollars just for a consultation. Funny thing is I went to another dentist that was more local and they did it the same day and didn't take months to just get me a price.

I had concerns during my child's dental procedure that led me to seek care elsewhere. During the…read moreappointment, I asked questions about the medication being used and how it was being administered. My child became very upset during the process, and I asked the provider to be gentle and mindful of her discomfort. At that point, the provider became upset and chose not to continue the procedure. I then requested to speak with management to address my concerns. I later followed up and also filed a report with the appropriate dental licensing board. I also have family members who work in the dental field, and after explaining my experience, they encouraged me to report the situation due to concerns that it did not align with standard patient care practices. After I raised my concerns, the office contacted me and tried to explain that the provider did not show frustration during the procedure. While I understand that everyone is human and emotions can happen in stressful situations, my experience as a parent in that moment felt very different and concerning. Because of everything that occurred, I felt it was necessary to report the issue and I will be seeking care elsewhere. I also recommend that other parents ask clear questions about treatment plans, medications, and billing before proceeding with care

A wire on my sons braces popped off and his regular orthos office was closed. However when we…read morecalled we found this location was open and we got a quick apt. It was an hour away but he couldn't stay with his wire out for 2 more days. So I drove him out here. Once we got there they checked us in and took him back almost immediately. He wasn't back there for 30 seconds! They undid a clip stuck the wire back fastened the clip and he was done. No charge. I mean I was glad it was fixed, but I just drove an hour for 30 seconds and was looking at an hour drive back! 30 seconds?! Couldn't they have faked it for 10 mins or so to make me feel better about the drive? I mean come on... Really the fact that they got us in here asap, took care of it no charge, and we were done in less then a min... if it wasn't for the drive I would have said this was the best doc visit ever!

This practice used to be great,I've been a patient of Dr Brown since he opened an always had…read moreexceptional service and results But ever since Dr Brown has been out due to family ...as the front desk stated, it has gone down hill! Everything they touch now seems to have a problem. Fillings just fall out, or get abscessed, crowns don't fit properly,and are painful. Veneers pop off over and over...... Its so sad that his practice is dying in his absence.... I pray he sees this in time to save it.

Gateway Dental continues to flag my google posts to have them deleted so I'm here and anywhere else…read moreI can post. On 1/2/26 the visit for my husband and I was nothing short of unprofessional by Ms. D at the front desk. We did not realize my husband's insurance had changed to Anthem from UHC at the time he had already had the fillings. Ms. D went back and forth with me about she needed the member ID number and the provider number. At the time, she was not going to allow my husband to get his cleaning. I asked her if she would allow him to go back, while I get with the insurance company to get the information. AT first she didn't. My husband got upset and walked out. I was trying to tell her whatever the cost would be it would be paid, just let him go back while he is off from work now to get the services. I provided her with a telephone number I was given verbally over the phone with Anthem. Ms. D calls the number and couldn't reach anyone. She proceeds to say "the policy is we don't call more than two times". I told her don't call anymore, I am chatting with the company and will get her the information. I provided her with the ID number. She insist I give her a provider number to call. As we all know, she could have just went to check online just as another provider did over the phone today with the member number and his date of birth to see he was active. She didn't want to do it. She didn't like that I spoke up for myself and my husband to her, and didn't mind correcting her when she was wrong. I ended up chatting with an Anthem person, and they provided me with the Provider Number and the Member ID. Gave to her, and which she still did NOT contact. Let's guess. the policy. Yeah ok. She first charged $175, then she charged another $625.00 once someone showed her she didn't charge the correct amount. I provided her with my card to charge it. I asked her okay, so when you all file the claim will yall reimbursement me. She told me I needed to get reimbursed by the insurance company. As I was about to leave, Anthem rep told me once the claim is filed, they will send payment directly to the provider and I would have to coordinate reimbursement from provider. I went back inside and read her what Anthem rep stated. Ms. D then says well yeah that's how it would work. She says they have to let the outsourced person know to reimburse. I called back to speak with an office manager. Ms. D says they don't have an office manager. I asked for the owner to give me a call. Ms D replied "she will give you a call". I said well earlier you told me a he. In addition, Ms. D blatantly refused to provide the discounted rate like she added on the $10,000.00 original rate of a future treatment plan. I asked her about the discount being added on today's visit since it was self pay and she goes "since things went the way it did (or something similar to that)....." then mumbled something else. Ms. D is very unprofessional, condescending, and vindictive. I have taken the extra step in researching Dr. Marlon Brown's telephone number, and left a message. As of today, no phone call so we will not be going back there. It is apparent by other YELP reviews, the front desk/office staff is very unprofessional and I'm Not the only one who has such negative encounters with Ms. D. There needs to be an office manager who is not related to or personally know Ms. D. I am requesting my husband's claim be filed, and make sure yall office reimburse me for whatever the insurance doesn't pay. I have already asked Athem the covered percentage for the codes D4910 (80%), D0120 (100%), D3120 (80%), D2392 (80%), and D2330 (80%). I am requesting refund of all monies minus what the "contracted" rate no later than February 1, 2025 or I will be filing a grievance with the insurance company.