I've frequently patronized this store for years. I called…read moretwo weeks ago for grooming for my dog . The next available grooming appt was for today-6/7. I received a phone call from an employee in the grooming department by the name of India M. My dog was in her schedule. She proceeded to tell me she could not do her bath and brush because three other people have called out. I couldn't figure out why she was canceling my dog for department call outs. I'm still wondering while writing this review... I told her "That is not going to work for me". She then started to tell me about the current COVID19 policy . I was told this already originally when I made the appointment. I also explained how my dog was not a fan of bath time and she could be muzzled for nail clipping.(also told to staff members when I made the appointment). She said I'm reading in her file that she's aggressive, doesn't like bath time, may growl etc. So I started to think she is definitely prejudging my dog before meeting her. She then said she has to come to me willingly. If not I will have to send her home. I was throughly heated now. I did end up calling back to cancel after some thought. I didn't think my dog would be treated fairly after that. I will be making a formal complaint with customer service. I will also be taking my dog to another grooming salon/ pet store.

Today my 4 month old Shihpoo had an appointment for a bath and cut. After being there for what…read moreseemed to me as 10 mins, I received a phone called from Ebony stating that she could not give service because she wouldn't allow her. My dog is 3 pounds... her reason was because she kept biting at her and the clippers. I have a Rottweiler that they have called me on before and for that I can understand- she is 90 pounds but you are telling me you don't have enough training to get the job done for a 3 pound dog?!?!? I was trying to save money by not taking her to a personal groomer BUT her price was originally $51 and when I picked her up it was yet $49. You didn't do your job but yet I still have to pay. She looks the same as she did when I dropped her off! Pissed is an understatement! I will NOT be back!

I went to pet smart and the poor cat need a home and there so kind and trained you should go it's…read morejust amazing

Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

Teddy looks and feels amazing and is all ready for any black tie affair! We highly recommend Woof…read moreGang and we both LOVE Sam!

Very friendly and kind. Brought my Papillion in for shampoo nails, ear cleaning and trim in the…read moreback. I was called early as my dog was being persnickety. She observed that I should book with Heather after the holiday . I was not charged with the shampoo & conditioner.

This is a wonderfully kind and honest vet clinic. I can recommend them highly. I got a few…read moreconsultations with them for my senior dog and they were more than helpful, very honest and heart centered practice

A year after our health scare last February, Katie is going strong under Dr. Ying's care.read more