Friendly and very experienced staff. Great prices on parts, maintenance and new products. Great…read morelocal business that has been around for 70 years.

Love this place! Matt at the counter is awesome. The ladies in the office are great and they have…read morea couple dogs that are cute and very friendly. On a couple of occasions now I've talked with two of the techs in the back, an older guy and a young guy. They are very friendly and knowledgeable about a wide variety of equipment. I brought my manual start Toro Powerlite snowblower in for starting problems I could not resolve, plus the scraper bar was shot. They said my engine was pretty much worn out, so they put a good used engine on it from a machine that another customer had just left there. And this engine had an electric starter! So now I have a machine I can start manually or electrically. But wait, there's more. They thought the rubber paddles on mine were a bit worn out, so they put on a better used pair they had laying around FOR FREE! They also thoroughly cleaned the carb (by ultrasonic method) from the new (used) engine they put in, plus cleaned the fuel tank to ensure no starting problems. All told, they put a lot of work into my machine, including the engine with electric start, for under $200, which I thought was pretty good. It starts and runs like a champ now, just in time for today's snowstorm. Previously I'd only bought parts here a couple of times. And now I know their service/repairs are top notch too!

Came out to my house to tune up my snow blower. He adjusted my shifter, changed my oil, spark…read moreplugs, and replaced some sheer pins for me back in October for about $150.00. He was on time. In and out in 25 min. I have used my snowblower 3x so far and my shifter works like a charm after not working the best for years. The fact that he came to my house was essential for me. I didn't have to worry about trying to lift a 2 stage snowblower into my car.

If I could leave 0 stars I would. We needed our riding lawn mower repaired so we asked someone to…read morecome out and take a look. At first we didn't think anyone would be home and they told us to just leave the mower out and they'd fix it. REMEMBER THIS, they would have had to call us eventually to tell us it was repaired or ask what was wrong in the first place. My grandparents were the only ones home so they answered when the technician arrived. They are from another country, English is not their first language. They tried their best to explain what was wrong but didn't get the message across, my mother was at work but was available to call and translate for the technician but he REFUSED. My grandma ended up calling her herself and held the phone up to explain what was wrong, (the mower wouldn't start) a back and forth argument ensued about how my grandparents told him one thing and my mom was telling him another. And eventually he ended up spraying starting fluid and charging $120 for it and leaving. My mother later decided to text the company and let them know their technician was extremely rude and unprofessional about the entire situation. Just know if you are a US citizen that speaks English as a second language YOU ARE NOT A VALUED CUSTOMER HERE. We offered a way to remediate the situation and you refused and argued, that's on you not us. Do better. In the texts he mentions we should have been onsite and that they can't do the job if they can't communicate with us, yet they tell us to leave the mower outside when nobody is home? That doesn't add up, which do you want? If anyone takes the time to read this just know I'm not making this review because my feelings were hurt, I'm making this review because people deserve to know the kind of service they're paying for. This company's lack of professionalism, blatant disregard for customer communication, and discriminatory attitude toward non-native English speakers is unacceptable. Businesses that operate with such poor standards and hostility toward their customers should not be rewarded with your hard-earned money. Take your business elsewhere--somewhere that values all customers equally and treats them with the respect they deserve.

I've been using Spears for the last 7 years -- and I have nothing but great things to say about…read moreShane and his crew. We bought our riding lawn mower used from him, and he has kept both my lawn mover and snow blower running great. He gives realistic expectations in both cost and time frames. He also offers pick up service which is very nice for those of us without trailers.

Owner called me on my cell demanding to speak to my husband. Then yelled at me because we had a…read morebad experience with them overcharging us adding fees in while not even fixing the snowblower. My husband left a one star review so Shane, the owner took it upon himself to call me and yell so loudly that people in the store could get him. I hung up. Never use them! Unprofessional !!!

Every encounter has been exceptional. Always friendly,competent and great service. David is…read moreknowledgeable and a great listener.

They told me they couldn't get parts to fix my old Arien's snowblower, but sold me a used, newer…read moreArien's. Unfortunately, when it snowed, the snowblower wouldn't run. Can't say I'll be back.

The knowledge of small engines and life in general is wonderful. Thx John for great service. Always…read morefun to listen and learn.

Service was prompt and thorough. Definitely recommend this service for both lawn mower and…read moresnowblower.

Friendly, reliable and fair. Have been using them for 30 years, and they never disappoint…read more H.L.

Cool little family run business serving the Mequon area for decades! It looks like the majority of…read moretheir clients come in for equipment service. There is always an abundance of machines queued up on the South side & back of the building awaiting service attention. The new equipment showroom is small, but packed to the ceiling with all your lawn & garden needs. You'll find a few bigger new machines displayed on the front lawn too. I've stopped in a few times for parts. They always have my item stocked, but expect to pay full retail. Serious money can be saved by shopping parts online. Although, sometime you just can't wait on shipping & have to overpay. The garden center does have some rental equipment available. Propane re-fills are also available.

I had purchased a refurbished leaf blower online. Shortly after receiving the blower I was having a…read morepower issue. I saw online that Russo serviced my blower. I stopped in customer service and they immediately took a look at it and did a quick adjustment of the carb and the issue was solved. I'm grateful for their 5 star service. I'm now a customer. I'll be back! If you're looking for a power equipment sales and repair place, I'd highly recommend you give Russo a try. I know you won't be disappointed.

I recently purchased a zero turn mower from them(last fall). It was set up well and has been…read moreflawless. I recently had a flat tire, I stopped in and asked for them to fix or replace the tire. The gentleman at the counter took my tire in the back and repaired my problem less than 10 minutes. They could have told me it needed replacement and sold a tire, but they didn't. And they could not have been more pleasant. A great place to do business. BTW the price I got on the mower was competitive and their service rates are fair!

Honestly I don't write one star reviews but when you order a part three weeks ago, stop there…read moretwice, and call four times and don't get your part you deserve a one star review. Fast forward from my last review and I was attempting to get the part so I stopped into the store to check on my order. I waited ten minutes for him to pull up his part order log which is a spiral notebook. He couldn't find my order anywhere - even though I have called four times and have been there once. I left my phone number for him to "research" the issue. He NEVER called me back and this is the second time this happened. Seriously if you don't have your faculties together then it's time to hang up the saddle and retire. Your real estate is worth tons of money - sell the place vs. keeping hours of 8:30 to 5pm with no weekend hours. I ended up ordering the part on-line for cheaper and no hassle of being worried as well because the owner wasn't wearing a mask.

The man behind the counter is probably seen everything from dating from 1900 to today. I went in…read morelooking for a replacement belt for my old dryer and he legitimately just looked at the part number, made a funny comment about my broken belt having "too many ends", and reached down from where he was standing and grabbed a perfect replacement. And then when I fumbled to described what i came to know as drum supports, he very politely asked follow up questions until we came to the part in question. This place is a Bay View historical site and it will be a very sad day if it ever goes away. I want to thank the man behind the counter. You carry yourself as a man who know what he is doing, and you left a lasting impression even just for a man fixing his dryer. You are providing a service that is in very short supply and your prices are comparable to those found online. I will pay an extra buck to have someone look me in the eyes and tell me this is the correct part. Thank you sir, you made my to-do list go much quicker today.