H&M has been incredibly unhelpful in regards to a fraudulent charge on my checking account. I've never even shopped here. Super glad someone is getting $392 worth of shit on me. 0 stars read more

Hello Sir...Madam, After having an appalling negative shopping experience at the Castle Rock H&M clothing store on Sunday, August 13, 2023, my best friend of 20 years in which are both handicapped decided, or rather were forced to drive back to Colorado Springs. We would like to start by giving great compliments to a sales associate by the name of Shannon from the Chapel Hills Mall for her incredible service and acknowledgment of her merchandise, and outstanding service to both my friend and I. Because of Shannon, my friend and I found more beautiful outfits and loved every items she chose for us. We believe Shannon should be the role model and in leadership position for everyone at H&M to represent how a client should be treated and trained accordingly. We can't thank her enough especially experiencing such disastrous experience at Castle Rock H&M location the day before. At the Castle Rock H&M, the sizes we needed we were not available except on the mannequin. Two sales associates by the name of Kristin and Tyler were not interested in assisting us in the least to to be helpful. Rather made us feel that we were not valued customers by continually informing us they could not accommodate us with what we needed repeatedly. They also failed to show us other similar items that could, however, reflect to help change our views on merchandise and failed miserably by not showing other items available. This includes both in the premises, and online. Their customer service were below astonishingly disappointing to say the least. Even more dismayed that I had came from Vegas to have an experience with my best friend for shopping and fun since it's been years we both last saw this wonderful place. Our anticipated day was completely ruined with sorrow and anger. The sales associates including the manager turned us down and sent us away to other stores and disposed us as clients of their establishment with no remorse. In conclusion, we wish to thank you for acknowledging our concern and hope individuals mentioned will be held accountable for their lack of experience and integrity of customer care in the future. read more

I was super happy with my shopping experience at this H&M. I had not one issue. They have basically ever section that you need at an H&M including babies and plus sizes. They had a great selection and I bought wayyy too much. The dressing rooms weren't a hassle. The employees I dealt with in store and at the register were pleasant as can be. In conclusion, I really like this H&M. I went on a Wednesday in the early eve so it was pretty dead. I will definitely be back! read more

H&M - Women's Clothing Near Me - Colorado Springs, Colorado

First time and last time. Granddaughter picked out items on the $8.99 rack, and when we went to pay, prices were all over the place, nothing was that price. Lady said that that was the lowest price, and they go up. Did not say and up on the sign. Granddaughter picked out several items, and ended up paying 25 over what I was going to spend. That is false advertising. I can see if someone sticks an item on the rack that does not belong there, but there were more of each of the items we purchase. Did take a pic of the sign too. read more

Made me feel like crap. I don't normally write reviews but this made me want to cry. I walk in and you know just shop like normal. Go into the dressing room. And the lady says "umm that's not going to fit you, I think you are more of a 15 in jeans" I said "oh ok thank you" trying to be polite. Then I go try it on and half way through she knocks on the wall and says "need a bigger size" your much bigger than the one I gave you." I didn't even know what to say. I walked out and will never go back. read more

Just like my Tip; If you are a regular sized man over the height of 6 Ft tall, this is not a store to shop at. They sell items for small men, short and slim fit. Their priority here is clearly not their customer service. You see them walking around and purposefully avoiding you (they know you have questions about a larger size). On the positive side, They have good clothing choices for women, my wife actually loved this store and that is why I will give it 3-stars. It is a 4 star place for women, but a 1 star place for men (slim and over 6 feet tall). read more

The employees don't know what coupons they do and don't accept. If a coupon app has it that is reputable, it should be accepted. Especially if the disclaimer on the coupon does not say "Not accepted at some stores." Learn your policies. Also this is the only store that has ever told me they didn't accept Coupon Sherpa coupons, which I use everywhere. Other than the employee malfunction, the clothes are nice and good quality. I was shopping their very small maternity section for jeans and they only had 3 types; grey, black, and dark denim wash. Their sizes are very different from other stores too. I wear a four and their ten fit me. read more

Although I do like H&M's products, I am no longer going to this location to buy them. I was looking to buy some new hoodies but couldn't find any my size. No Large sizes were available and I checked through each and every color. Of course they have 20 different pairs of extra small,small, medium, and they even had extra large. I even checked some of the shirts and ran into the same problem. Either someone got to them before I did or they have some serious inventory problems. Might as well close the whole mall down because shopping online is the only way you can buy the things you need. read more

Everyone was friendly and educated however they misplace their items, putting many items of clothing on the sale rack when aren't even on sale be careful with that read more

If I could, I would give this 0 stars! My tween daughter wanted to buy a couple of things with her earned money. She waited in line and got to "Kendall" who didn't say hi, or even acknowledge our existence. The price came up wrong and my 12 year old inquired why. Kendall continued to be rude and refused to even go look at the sign. We told her to take the shorts off and she shrugged. Kendall to the money, still not acknowledging my daughter and never said thanks, goodbye or anything! We the. Contacted the manager, a short, frumpy, mean lady whose name we didn't get. Not once did she apologize, she simply said "thank you for letting me know". We let her know she had lost a good customer and it was awful for Kendall to treat my daughter like that. She rolled her eyes. As we left we watched to see what the manager did and she just went back to folding, not even approaching Kendall. Horribly rude staff. We will never return here. Don't waste your money here, take it to Rue 21 who has kind and friendly staff (we went there next)!!! read more

The employees are very nice and helpful the store is clean and very organized and when at the register they all make sure I know about all the sells going on in the store read more

I'm a huge fan of H&M overall, which is the only reason I rate 3 stars instead of 2. Their selection of clothing is on-trend, reasonably priced, and you always find something that you weren't expecting to see (sometimes positive, if you're like me and enjoy quirky clothing). Sadly, this location gives the others a bad name. Clothing is terribly organized and sizes are hard to find... which is extra frustrating since H&M sizing is so inconsistent I usually have to try 3 sizes (of everything!) on just to find the right fit, if it even exists. Customer service is quite poor, and it seems almost comical at how hard it is to get someone to help you. Dressing rooms are for both men, women, and children so it results in a long line at times, and a lacks of a sense of privacy when women are trying on items like bras and a man is standing outside the curtain blabbering. However, I do like the all-gender set up since I can go shopping with transgendered friends and they don't have to feel judged or shunned like they have when joining me in a women's dressing room. It's not for everyone, but again, the biggest annoyance about it is that they should have 2 areas to try clothes on to keep lines from being so long at times. This is not a store for larger people, unfortunately, or for that matter anyone with long legs who are shopping for pants. The company has a way of sizing things so poorly that although I usually wear a size 0-2, I end up having to buy bottoms that are 3-4 sizes larger than I actually wear. (And that's not something girls like to do). Never order online unless you like returning items for a new size. I'm glad we have an H&M nearby now, but I really wish racks would be better organized, that the staff stop acting like they deserve to be paid just for breathing, and that they'd create an additional area to try on clothing. That little bit of effort would really change the shopping experience into a fun one rather than what it currently is. read more

It's funny how many employees will walk by you without even acknowledging your existence. That's cool, I'll take my money elsewhere.

I am a big H&M fan, but I have not been impressed with this location. It seems to be more expensive than the Denver stores and does not carry the same clothing. While I love having an H&M close to my parent's house, I would prefer to go to Denver. read more

The customer service at this location is terrible. Most employees act annoyed to be there and have a sarcastic attitude when you interact with them. There are a couple of employees that have good customer service and are helpful. read more

Buy mostly t shirts here. Shirts at times, when the selection is good. Generally cashiers who have served me have been okay, sometimes great. Majority of staff at the changing rooms are not nice. Most have the kind of attitude like we are the cool people (and/or this is my dad's store), what are doing here. Between the changing rooms and cashier I haven't noticed any other staff, they must go incognito. I don't mind that they don't acknowledge me, I enjoy being left alone to do my shopping. read more