One of my favorite stores - the staff is so nice and beyond helpful. Wil absolutely be a regular…read morehere

Horrible! No one said hello when I walked in and when a girl finally helped me she was rude! She…read morewas like in her mid 40s, thin, dark hair and dressed way too young for her age. With the prices being high as they are you would EXPECT better customer service! I'll take my business elsewhere from now on. SHAME on management!

I used to shop at Kohl's quite often, never again. This store refused to accept my return on $60…read moreshoes, that I never wore, because I came in on the 90th day (90 day return policy). Called customer service and they told me to kick rocks. I hope $60 was worth losing a life long customer and all the negative reviews I'm going to leave you all over the internet. Do not shop here.

Update January 2024:…read more Easy returns and exchanges from Christmas orders. Plenty of staff, and the store was so well-organized! I still feel prices are higher than I remember, but isn't that everywhere now?! Ericka was super nice and helped me at checkout use my printouts regarding coupons and kohl's cash from my online account. She was friendly, yet efficient and professional helping the line move fast.

Best boutique in Colorado Springs hands down! So cute and affordable with wonderful stylists…read moreexcited to help!

I know that I have left reviews before but tonite at Fab'rik was exceptional! A new stylist was…read moreworking, Lauren, and was she fun! No pressure (which is why I love this store) and she was so excited to help me find some really awesome pieces...I am always excited to see what new items Kari has in stock! Lauren clearly knew the store and had tried on the merchandise because she was able to answer questions about different brands, how they fit, what they paired well with, etc. She was familiar with sizes and quality. I truly appreciated her feedback and the service she provided. Please stop by and take the time to work with her! She was amazing.

Beautiful store! Huge boot inventory! We had a hat band steamed successfully, very accommodating…read moreyoung lady-employee was lovely to deal with. I'll be back!

Big sign out front says Boot SALE and repair, they don't sell boots lol. Fix your sign, at least…read morethe lady told us straight up I guess

I was impressed by the selection at this location but very disappointed in the customer service…read more I find it strange that Buckle customer service varies greatly from store to store. Either you are hounded by sales people trying to push clothing on you to get a sale or you are treated like your patronage doesn't matter. I figure since it's a chain it should be the same service everywhere but sadly that is not the case. Today I came to do an exchange and I couldn't tell who worked here and I was approached only after I picked up a few items to try on. As I started browsing the shorts section I was asked what my size was and when I gave the sales girl my answer she was shocked. She insisted I was a 25 even though my size is between 28-29 depending on the brand. I asked if their jeans ran big and she couldn't give me a straight answer. She hands me a size 25 in jeans and that waist was itty bitty and I knew it wouldn't fit me. I politely said I can tell just by looking at something if it will fit or not and she literally said; "well I know too". Who answers a customer like that? I didn't want to argue and handed the jeans back because I am a true size 6 and not trying to squeeze my a** into a size zero. Anywho I was about to walk out the store but decided to keep my cool and just try on the items in my dressing room. All I can say about the sizes at Buckle is that they are all over the place. I tried on a black pair of jeans size 26 and they were a little tight on me. Then I tried on size 27 shorts and they were huge. Then I tried on a size 25 shorts and they fit just fine yet size jeans looked like a size 1 and it's very confusing. I left with the only pair of shorts that fit which were 25's but normally that is not my size. Another thing I find strange is that the sales girl never came to my dressing room to ask if I needed help thus I ended up getting the sizes I needed myself. I don't understand what's the point in working on commission if you're not even helping your customers. This was a pretty disappointing shopping experience to say the least and I seriously don't intend on coming back to this location. Buckle at Chapel Hills Mall is an absolutely no and I do not recommend them.

This is always my go to store. The jeans are the best. I also like the fashionable tops. I recently…read morewent in and asked for some comfortable walking and standing shoes and the recommendation didn't disappoint. The store manager is a great guy.

Love this store! Has everything western wear and prices are reasonable…read more We were visiting Colorado Springs and my daughter and son-in-law wanted to buy cowboy boots. Elise came up and asked if she could help. I'm not kidding, my daughter is so indecisive. Elise was so patient. Gave us tips on putting them on, taking them off and caring for them. We finally found the right boots, which by the way, were also comfortable for immediate wear. She wasn't pushing for the most expensive. She simply wanted them to get what they wanted!! The lady at the register was also really nice. Thank you and thank you Elise, I will recommend everyone to come see you for the best assistance!

Large selection of western wear and boots...staff were very courteous and knowledgeable and the…read morebest thing is Military Discount

I was in the area and someone recently told me about this store. I have no clue how I have never…read morebeen here before!! Great clothes! The have 2 different sections, tiny chick and thicker chicks (they don't call it that but I think they should!). Each section has all the same items but they are just different sizes and I love the way they make us thicker chicks feel like we are no different. Bought a few too many items but love them all. The only thing about this place that I would change, the customer service... while very nice, there is such a thing as too much help!! It's a small store and there were about 5 girls working and each and every one of them came up to me at least 2 times each to see if I needed help in the very short time I was shopping. I gathered that they must work on commision when they asked me at check out who was helping me... um, EVERYONE! Again, they were very nice but seriously, maybe just one or two greet and check on, one time only. Also, not a lot of people want to discuss clothes. I have no events, I'm not looking for something in particular, I just want to shuffle through these clothes racks and grab everything that speak to me... silently... the clothes! If you sign up for their rewards program, you'll receive about 2 emails a day... just be prepared!

Stopped by this location today looking for new clothes. I was greeted by a friendly associate who…read moretold me about the day's sales, and offered complimentary Valentine refreshments. As I selected a few clothes, she took them and staged them for me in a dressing room. When I approached the dressing room, my name was written all fancy-like on a cute door-mounted marker board. While I was trying on clothes, she checked on me to see if I needed anything. Although I didn't buy anything, I wanted to write this post to say how impressed I was with the customer service. I felt welcomed and noticed. I will return again in the future, and definitely recommend this store! Thank you so much!

I was greeted upon arrival and helped immediately. The store was empty so I was the only customer…read more I have the lady my name and showed my id. My apologies for not remembering her name. I love giving credit where it is due. She was very nice and her customer service was excellent. So I am very satisfied with my experience this morning. It was a quick in and out but great.

Shopped at this store because I needed bras and got excellent service. Found the bra that I liked…read moreand wanted to buy that bra in several colors that were not in stock so I ordered the other colors I wanted that were not have available and had them shipped to my home and they came really fast. Highly recommend this shop for under wear and all types of clothes. They were having a huge sale on clothes also.