I am writing concerning my experience with the service department today. I was unscheduled and had…read morea few big ticket issues. The manager fit us in, handled it, triaged issues with me, and got me settled up by 3PM today. I want to keep my Rogue. It has 122K miles and is a 2022. It has seen 15 states and has been a dream, except for when I took it to another place to have the oil changed and they put the filter in backwards :( Brightside, this dealership took care of it and it has been fine (that was 20k miles ago.) Thank you. Thank you. Thank you!

I STRONGLY suggest you look somewhere else! This dealership is one of the worst! I made a deal on a…read moretruck over the phone and when I got to the dealership, the salesman tried to shove the paperwork in my face at the full price. We haggled a bit and I finally bought the truck. About a week later I found paperwork from a bodyshop in the glovebox that proved they lied about some body damage. They are NOT transparent, just liers.

We got a great number on our trade-in. We fought our way…read moreinto a new vehicle. The sales manager was was having a bad day or is just angry faced for life in general. Salesman very friendly and they busy

I took my car in March 2025 , to have my car have new transmission fluid changed. I didn't notice…read moreuntil a day later that there were deep scratches on the the left bumper and left door. I notified them. They wanted pictures so I sent them photos. They responded back with photos time stamped saying it was there when I dropped it off. I don't know how they did it? But they did show me a picture with no scratches. That i could see. I had my car detailed the prior day. And everything looked great. No scratches! It didn't come from some where else, Because I don't go anywhere. That day I dropped it off was the only place I went. To and from there. They still deny it. $310.00 I spent! And left with two deep scratches. I will never give them my business again!!!

We have bought several trucks from Crain over the past few years and it used to be a decent place…read moreto buy and service vehicles. Over the past year this place has went down hill fast. Most of the sales people have no clue as to what they are talking about. Service - hands down the worst service department in the history of service depts. they are astronomically the highest place in town to get repairs done. They communication is horrible. Never do they actually do what they say they will do. Some guy named Richard is supposedly "in charge " of the service dept. But you can NEVER get him on the phone / he's never there / never returns any phone calls. They people working the front counter do not have a clue. And the service sales - all they want to do is sell you a bunch of stuff that doesn't need to be fixed because they work on commission. It horrible. I never thought Chris Crain would let it get this bad here but it has. Will be taking all of our fleet stuff to Superior from now on.

My grandson traded for a truck then after 9 days I called and told them he lost his job. They…read moretexted him and said since he lost job deal fell thru. I have been trying for 3 weeks to get the title back on the truck he had traded in that had no lien on it. Salesman will not call back and no one there seems to know what they are doing. They have told be they are trying to track down title but have not returned my calls

I have made a few purchases at this dealership over the years and I must say they are by far one of…read morethe best "used" dealerships in Conway. I have never purchased a bad vehicle here, and despite the fact that their prices are a little higher than some of the other used dealerships around town it's worth it just for the fact that you get great service and a dependable vehicle in the long run. They also offer in house financing which I love. The salesmen here are not the average non feeling will say anything uncaring men and women that most other dealerships tend to have so that is also another good reason to choose Economy. I will be returning here to make my next purchase when I decide to purchase another used vehicle. Just wanted to write this review to let people know who are interested in a decent used dealership that this is one of the good ones out there.

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

I am wanting to purchase a Genesis G70 (stock # 6HC3668A) they have on their lot. As of September…read more8th, it's still available. First off, the offer email I sent to Greg bounced back because the email listed on their website is incorrect. I tried calling and speaking to him directly and it didn't lead anywhere either. I then emailed offers to Antonio and Anthony on Tuesday, September 1, and tried following up again today, Friday, September 4. I have received zero response.

They have an amazing team of managers at Honda World of Conway. I would recommend this place and…read moregive them a five star any day.

Dropped my car off for a recall and when I had gotten it back there was a huge scuff on my steering…read morewheel. When I asked the manager he just denied that he could've possibly scratched it and refused to do anything about it. Called it just daily wear and tear. The manager acted extremely unprofessional calling me bud and just laughing when I brought the problem up to him.

We were passing through and had our oil changed. The service…read morewas done quickly and professionally. The waiting room was comfortable with good coffee actual ceramic mugs to drink it from.

There are a few helpful people who work there but for the most part the service for a person who…read morebought a car there is mediocre. I was promised courtesy car but never get one. Service time is always much longer. Basically they don't really care that you bought your car from them. I'm thinking about trying out Lexus in Little Rock. I hear the Parker family treats you well when you buy car from them.

I met with Ryan to look at a used vehicle and he was very nice and friendly. I bought the vehicle…read moreand Ryan was so helpful with all stages of the process. All the way until I drove away with my new vehicle. Billy Cooper the manager was also super helpful and answered all my questions as I struggled to make the right decision between 2 different vehicles. I am really satisfied with my experience and my vehicle and will definitely buy my next vehicle there.

I had bought a used truck from them. They said the truck was in good condition and the owner had…read moretaken good care of it. after having it for almost a 2 months now, it's in the service shop now with a check engine light and no power. the salesman who sold it to me said he was confident in the truck and saw no issues in the truck whatsoever ever.

I gave Crain Kia of Conway every reasonable opportunity to resolve these issues privately before…read moreposting this review. I purchased an approximately $90,000 2024 Mercedes-AMG GLE 63 S Coupe from them and had it shipped to Kansas City. I worked with Tim, Sean and Russel during the transaction. The vehicle arrived with an empty gas tank, an undisclosed paint chip on the rear spoiler, no second key and the check-engine light already illuminated at the time of delivery. The vehicle then had to go directly to a Mercedes dealership for repairs. I also had difficulty getting information about the payoff on my trade after Wells Fargo continued contacting me about a payment. When I called Crain Kia, I spoke with Angel, who told me she did not know anything about the payoff and could not even provide the name of the manager who could help me. When I pressed for an answer or someone who could provide one, she told me I was being rude. The payoff was ultimately received, but the way the situation was handled was unnecessarily frustrating and unprofessional. Since the sale, I have sent three follow-up emails without receiving a response. On Friday, Tim texted me and promised that he would call me "first thing Monday morning." That call never came. He finally called Tuesday morning after I sent a third and final message stating that I would take alternative action if I did not hear from them by noon. During that call, I was told the general manager was off and that I would once again need to wait until "tomorrow." After two to three weeks of unanswered emails, broken promises and repeated delays, I explained that I was done with tomorrows. The general manager was not off for the entire period that I had been attempting to get these issues resolved, and there should have been someone at the dealership with the authority to help me. I then received an email stating that they were still "trying" to get my second key, but that there was nothing they could do about the other issues, including the undisclosed paint damage. They have since stated that the second key has been confirmed and that they will provide tracking information. Given the number of previous promises that were not kept, I will consider that issue resolved when the tracking shows the key is actually in the carrier's possession. I have worked with customers for more than 20 years, and I understand that problems sometimes happen. What separates a reputable business from the rest is how it responds when something goes wrong. Ignoring three emails, failing to make promised calls and repeatedly pushing everything off until "tomorrow" is not how you take care of a customer--especially after a purchase of this size. At this point, it feels as though once Crain Kia received my money and completed the sale, I stopped mattering. Their response to the remaining concerns was essentially an apology followed by a refusal to do anything about them. I will update this review if Crain Kia follows through and makes a meaningful effort to resolve the remaining issues. Until then, I cannot recommend purchasing a vehicle from this dealership, particularly if you are buying from out of state and will be relying on their honesty, communication and follow-through after the sale.

Purchased a vehicle back in November on a Saturday and was told after we signed the paperwork that…read morethe truck would not be ready until the following Monday. Told us that we had a done deal before the we agreed upon the numbers and we were under the impression that they accepted our offer. Have yet to receive any paperwork on the extra stuff we purchased. Contacted a manager back in December and told him the issues we had and he could care less. They only thing that they have held up on their end is take our money and get us a new key other than that ZERO.