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    H&R Auto Sales

    2.5 (2 reviews)
    Open • 9:00 am - 5:30 pm

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    3 years ago

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    11 years ago

    Answered all of my questions. Explained all details were helpful even though I wasn't ready to buy yet.

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    Crain Kia of Conway

    Crain Kia of Conway

    (24 reviews)

    I gave Crain Kia of Conway every reasonable opportunity to resolve these issues privately before…read moreposting this review. I purchased an approximately $90,000 2024 Mercedes-AMG GLE 63 S Coupe from them and had it shipped to Kansas City. I worked with Tim, Sean and Russel during the transaction. The vehicle arrived with an empty gas tank, an undisclosed paint chip on the rear spoiler, no second key and the check-engine light already illuminated at the time of delivery. The vehicle then had to go directly to a Mercedes dealership for repairs. I also had difficulty getting information about the payoff on my trade after Wells Fargo continued contacting me about a payment. When I called Crain Kia, I spoke with Angel, who told me she did not know anything about the payoff and could not even provide the name of the manager who could help me. When I pressed for an answer or someone who could provide one, she told me I was being rude. The payoff was ultimately received, but the way the situation was handled was unnecessarily frustrating and unprofessional. Since the sale, I have sent three follow-up emails without receiving a response. On Friday, Tim texted me and promised that he would call me "first thing Monday morning." That call never came. He finally called Tuesday morning after I sent a third and final message stating that I would take alternative action if I did not hear from them by noon. During that call, I was told the general manager was off and that I would once again need to wait until "tomorrow." After two to three weeks of unanswered emails, broken promises and repeated delays, I explained that I was done with tomorrows. The general manager was not off for the entire period that I had been attempting to get these issues resolved, and there should have been someone at the dealership with the authority to help me. I then received an email stating that they were still "trying" to get my second key, but that there was nothing they could do about the other issues, including the undisclosed paint damage. They have since stated that the second key has been confirmed and that they will provide tracking information. Given the number of previous promises that were not kept, I will consider that issue resolved when the tracking shows the key is actually in the carrier's possession. I have worked with customers for more than 20 years, and I understand that problems sometimes happen. What separates a reputable business from the rest is how it responds when something goes wrong. Ignoring three emails, failing to make promised calls and repeatedly pushing everything off until "tomorrow" is not how you take care of a customer--especially after a purchase of this size. At this point, it feels as though once Crain Kia received my money and completed the sale, I stopped mattering. Their response to the remaining concerns was essentially an apology followed by a refusal to do anything about them. I will update this review if Crain Kia follows through and makes a meaningful effort to resolve the remaining issues. Until then, I cannot recommend purchasing a vehicle from this dealership, particularly if you are buying from out of state and will be relying on their honesty, communication and follow-through after the sale.

    Purchased a vehicle back in November on a Saturday and was told after we signed the paperwork that…read morethe truck would not be ready until the following Monday. Told us that we had a done deal before the we agreed upon the numbers and we were under the impression that they accepted our offer. Have yet to receive any paperwork on the extra stuff we purchased. Contacted a manager back in December and told him the issues we had and he could care less. They only thing that they have held up on their end is take our money and get us a new key other than that ZERO.

    H&R Auto Sales - car_dealers - Updated September 2026

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