I took my car in March 2025 , to have my car have new transmission fluid changed. I didn't notice…read moreuntil a day later that there were deep scratches on the the left bumper and left door. I notified them. They wanted pictures so I sent them photos. They responded back with photos time stamped saying it was there when I dropped it off. I don't know how they did it? But they did show me a picture with no scratches. That i could see. I had my car detailed the prior day. And everything looked great. No scratches! It didn't come from some where else, Because I don't go anywhere. That day I dropped it off was the only place I went. To and from there. They still deny it. $310.00 I spent! And left with two deep scratches. I will never give them my business again!!!

We got a great number on our trade-in. We fought our way…read moreinto a new vehicle. The sales manager was was having a bad day or is just angry faced for life in general. Salesman very friendly and they busy

I want to thank a young man with lots of concerns for me Daylan Hayford , he listen to my concerns…read moreand is from Clinton Ar ! I live north of Clinton , he listen to is sure I had with a truck fire which burnt up my 2019 gmc texas edition limited , he got me into a 2017 gmc. looks just like my old one but only had 70, 000 plus on it , always asked if I needed. any thing to drink or snack on , he remembers my post in Clinton area how I was treated by ins company. how they only alllow me 15,700 I put a good down payment on this truck. But I did notice the interest rate so that's the reason. My interest rate was higher because of the gap insurance is not paying their bill right now, but I will get it paid off as soon as I get the extra funds to do that to get rid of rate I gotta pay my taxes on it, no big deal. I can get that done thank you Daylan very much for helping me out. Just know when I get on the case I have I will be talking to you again. Thank you for your time and your help with the app. I remember when apps were done by the salesman there done over the phone type was . I don't like computer stuff lol but you made it easy thank you, sir. I come talk to you because you do your best to get things done for the God bless you all and thank you for all your help Mr. Billy

My grandson traded for a truck then after 9 days I called and told them he lost his job. They…read moretexted him and said since he lost job deal fell thru. I have been trying for 3 weeks to get the title back on the truck he had traded in that had no lien on it. Salesman will not call back and no one there seems to know what they are doing. They have told be they are trying to track down title but have not returned my calls

I have made a few purchases at this dealership over the years and I must say they are by far one of…read morethe best "used" dealerships in Conway. I have never purchased a bad vehicle here, and despite the fact that their prices are a little higher than some of the other used dealerships around town it's worth it just for the fact that you get great service and a dependable vehicle in the long run. They also offer in house financing which I love. The salesmen here are not the average non feeling will say anything uncaring men and women that most other dealerships tend to have so that is also another good reason to choose Economy. I will be returning here to make my next purchase when I decide to purchase another used vehicle. Just wanted to write this review to let people know who are interested in a decent used dealership that this is one of the good ones out there.

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

The service department is the worst I have ever dealt with. They check you in, forget your there,…read morego home without servicing your vehicle, then curse you out for being upset. This comes after having trouble with getting service at the scheduled appointment time each time I have gone. I sent texts and emails to the management but have gotten zero response after 4 days. I did at least get a text asking me to reschedule after "missing" my scheduled appointment. I responded that I didn't miss and gave a brief but again, I have only heard crickets. DO NOT RECOMMEND!

They have an amazing team of managers at Honda World of Conway. I would recommend this place and…read moregive them a five star any day.

The service team under Robert Skinner has leveled all the way up. 10/5. I now feel like my car is…read morein great hands and am proud that this location has female mechanics as well! Thanks for a great job Angel, and a great all around experience Robert. Go seem them!

Appreciate Robert for helping me find my dream truck! He was great to work with and very…read moreknowledgable. Also greatly appreciate Jay and all his help. Would def buy from Caldwell Toyota again and look forward to working with them in the future.

Haven't really had an issue with Caldwell Toyota until today! My elderly Mother in law had a 2:30…read moreappointment to get oil change and tires rotated. She dropped her car off and I took her to do some errands. We went back to the dealership at 4:15, (2 hrs and 15min later), and Caldwell still hadn't serviced her vehicle nor even moved it to get serviced. We spoke with the service advisor and she said "did you drop it off or stay here", I told her "she dropped it off and we took her to get some shopping done". She then stated "well they moved other vehicles in front of hers, sorry". My mother in law decided to stay so they would get on it. After waiting at the dealership another 20 min. they still hadn't moved her car. My mother in law doesn't get upset much, but after waiting longer she finally told them to give her, her keys and she left.Caldwell, why have people make time appointments, and you can't even service a vehicle in a timely manner and to move others ahead of others, Shame on you!

I met with Ryan to look at a used vehicle and he was very nice and friendly. I bought the vehicle…read moreand Ryan was so helpful with all stages of the process. All the way until I drove away with my new vehicle. Billy Cooper the manager was also super helpful and answered all my questions as I struggled to make the right decision between 2 different vehicles. I am really satisfied with my experience and my vehicle and will definitely buy my next vehicle there.

I had bought a used truck from them. They said the truck was in good condition and the owner had…read moretaken good care of it. after having it for almost a 2 months now, it's in the service shop now with a check engine light and no power. the salesman who sold it to me said he was confident in the truck and saw no issues in the truck whatsoever ever.