Used their software for 20 years. Refund amount was changed by IRS; called H&R for support and they will not assist. Their guarantees are not real. They do not stand behind their calculations. read more

Called to ask if they could help me with my quarterly and business taxes. Was spoken to in the most condesending tone over the phone by a guy from this office. Thanks but no thanks. I'll take my business somewhere else. Never again!! read more

Indira at this location is a rock star! When I was referred to her a few years ago, she had found a mistake that had happened on the prior year's tax return and helped to file the paperwork to correct it. She is extremely knowledgeable and thorough. I like the set-up at her desk. There are two large computer screens so you can follow along as she is working on your taxes. Indira patiently explains things and answers questions as she inputs all the information. The front desk staff is friendly and professional. Covid-19 protocols are in place. Your temperature is taken, masks are required, and plastic shields are utilized at all desks. I wouldn't go anywhere else to have my taxes done. read more

I've used this location three times for tax preparation services and was a satisfied customer until my 2018 tax return experience. I knew something seemed off when I was presented with my prepared packet, which showed I owed (I was expecting a substantial return). I asked to see my preparer and ran a few questions by her. She quickly explained the main reasons for the figures she arrived at. Still not satisfied, I took my return home and poured over the numbers. Thankfully I did, as I noticed an $8k error. After compiling my findings, I returned to the office and explained where I thought the mistake was. My preparer agreed and filled out an amendment for free, but it took over three months to get my checks from the state and fed. tldr: Always review your return if you feel its off, no matter what the expert preparer tells you read more

Mr. Bob Mayer My first time filing, he made it so easy and extremely pleasant! He's very accommodating as well, would recommend 100000x over! read more

Taxes are stressful enough and you want to work with someone who is helpful. Indira was not. We had an appointment with her and were rushed out without our questions answered. Why are we paying you $500 if we are not going to get our questions answered? Your customer service needs work and we will not be doing business with H&R Block again. read more

After 4 years of being a very happy customer, I am completely appalled at the utter lack of customer service provided to me this year. Due to COVID, I decided to go through the virtual service offered and worked with my same tax pro. That was a HUGE mistake. It's clear that the tax pros were not trained well on the virtual process. After starting our tax process in March, we ran into issue after issue, the biggest being that my taxes were sent to me with my husband's name and I was barred from reviewing them. After TWO WEEKS of calls where my tax pro asked me to call customer service, who in turn said I had to talk to my tax pro after 3+ hour phone calls, my husband was FINALLY sent the taxes and we could approve them. But guess what? My name was wrong. We didn't receive completely accurate documents until the Sunday before tax day. We immediately approved them and didn't hear anything back until TUESDAY, when our pro messaged us and asked if we had approved our taxes. I said we had, and then radio silence - never heard from him again. I called customer service and they confirmed our taxes had not been filed. I called their office every day and left voicemails, not one of which has been returned. I am CURRENTLY on a two-and-a-half hour phone call filing a complaint with client relations, who instructed me it will be ANOTHER 3 to 5 BUSINESS DAYS until I hear back, and that my best bet is to CALL MY TAX PRO. Unbelievable. As a four-year customer who works in customer service, I am beyond appalled at the lack of communication provided to me by my tax pro and customer service. It should not have been this hard to track down answers and get my taxes done in a timely manner. My husband and I always started the process well before the due date so any issues are resolved promptly, but all we were met with was silence and a barrage of phone calls that left our issues and frustrations unanswered. As for next year when it comes to tax time, I won't be returning to H&R Block. Which is a shame, because up until now I really enjoyed working with our tax pro. To say I'm disappointed is an understatement. read more

My husband and I have been using HR Block to do our taxes for the past 4 years. This is our first year using this specific location and I have mixed feelings. Since this was our first time using this location, I looked them up online and booked my appointment. I was able to get in the same day, which was convenient for me. A woman called to confirm my appointment and I was all set. When I arrived for my appointment, I was told my Tax Specialist (let's call her Jane) was just finishing up with another client. About 15 minutes go by and Jane is still "just finishing up". My husband arrives and we sit waiting, well past our appointment time. Finally, we are called back. Jane was very nice and extremely knowledgeable. She was definitely a talker, but she helped explain certain things and made sure we didn't miss anything. As we were nearing the one hour mark, Jane's manager stops by to check and see how soon Jane would be done. We were nearing the end, so Jane said a few more minutes. About 10 minutes pass and the manager walks by, not very discreetly, to check on Jane. Finally, Jane is printing our documents and gets up to go to the printer. Said manager walks back to printer to discuss how Jane is tardy for her next appointment. I'm sorry, but we had to wait 15-20 minutes past our original appointment time. We should be given the full hour of our appointment without interruption from some manager trying to hurry up the process. Said manager should have explained the situation to the next client or schedule appointments better. I can't help but feel this manager was extremely rude to not only Jane but to us, the clients. She rushed Jane, who could have made a final mistake due to being rushed. We wound up purchasing the "extra" insurance because we felt like the harassment from the manager could have tripped up Jane in doing our taxes and we didn't want to be liable for any mistakes. As we were rushed out of Jane's cubicle/office, the manager tried to make small talk with me but not once did she apologize or try to explain why it was so important we stick to strict schedule. As I was paying our fees, a client (or friend?) of a different Tax Specialist showed up and tried to go see him/her. The manager snapped at that client and then murmured to me something about the audacity of people. I was just staring at her in disbelieve. In general, H&R Block (as a company) has been a good choice in the past. This experience at this specific location has made me question using them going forward. I do have a whole year to think about it (since I only use H&R Block once a year!) but I probably won't be back. read more

Came here to do my business taxes, showed up a little early and was welcomed by the lady at the front desk who was nice but hard of hearing, got called to the back by the tax "expert" who didn't even shake my hand or say hi and I already knew something was off about her, so we sat down and right when I told her it was for business she grabbed her head and sighed loudly.. ummm ok... so she proceeded to start attacking me and asking me if I had this and that! And how I wanted to file and not help me understand taxes at all! Super rude! Worst experience I've ever had anywhere! read more

We used to get our taxes done by smaller, MORE expensive firms who charge by the hour. Don't do that! Those little firms charge an arm & a leg to help out with audits. I trust H&R Block more. It can be time-consuming (an hour or two) to go through everything in-person but then you know exactly what they're doing. We've used Indira for the past 3 years and she's been great. Bhavna has done my partnership taxes for the same amount of time with success. read more

Brought my taxes here last year. What a waste! I had mock drafted them up on turbo tax, on my own for free, but thought that they could figure out a way I could owe in less. I mean, that's what their claim is, or apparently I should be entitled to my money back. Long story short, I ended up owing in like $5 more than when I did it on my own and I had to pay them $50. So dumb. And now my taxes are all screwed up because turbo tax has no record of last years and keeps saying I still need to file them. All in all, a waste. I called and said I wanted my money back, but got a run around through corporate and I never saw my $50 again. I would not recommend. Do your taxes yourself. read more

Had a great experience here getting my taxes done. I had a very complicated 2016 tax year and they made the tax filing process a breeze. I knew I was going to owe money on my federal taxes but the woman who helped me asked me questions about every area of my work life in order to get me as many breaks as possible and it worked. I only owned about half as much as I had estimated. H&R Blocks fees are a little high, it was the most I've ever paid to get my taxes done but they saved me a huge headache and saved me time. read more

WORST H&R Block location EVER! Employees are incompetent and manger was very rude, I filed my 2018 tax return with Mary at frank lloyd wright H&R block location in the beginning of march 2019. This is my first year ever filing a tax return since prior to this year I was a full time college student with no taxable income. However at the beginning of this year I began working, I had a child, and I was still finishing school so I was expecting a much larger tax return than what she did for me. She did the bare minimum for me and charged me the absolute most! I paid 340$ for something I could have done better myself! First thing that made me feel uneasy was that she did not believe my child was with me full time and made me call both his school and doctors office for physical paper evidence stating he has the same address as me (which I did, although I thought it was strange and began to feel almost like I was in an interrogation) after I provided evidence from his daycare and doctors she then allowed me to claim my son and furthermore she was very rude when I questioned her about her methods such as why I was only receiving 300$ back for school credit although I paid out of pocket for college 2 semesters of 2018 and was eligible for a tax credit of up to 2,500$ which I did not receive because she didn't claim properly. After I left I felt as if she did multiple things wrong, so I immediately contacted a family friend who is a tax attorney sent her my documents to look over and she told me I could have received almost 3,000$ more back in my tax returns that went unclaimed for because Mary did not do them properly. Within 4 hours of leaving H&R Block I called back and spoke with two employees and told them NOT to turn in my tax return form because I would be going through someone else, they told me they were not sent in yet and they would make sure they are not sent in. The next day I received a email saying my 2018 taxes had been received by the government and I was furious! Now I must pay someone else to amend my 2018 taxes and wait another month or two to receive my correct refund because they apparently do not know how to communicate to their fellow employees. I set up a meeting with the manager for this location named Bruce and he was very rude and told me word for word sorry were humans we made a mistake but there's nothing I can do for you and I will not give you a refund! I will NEVER go through H&R block again and I advice anyone thinking of going here to NEVER go to this location they were complete idiots and were very unprofessional and unapologetic about the predicament they have put me in. WORST SERVICE EVER!!! if I could give this post a negative star rating I most definitely would! read more

Rebeca, was beyond amazing with helping me with my taxes this year (Quick & Easy). She made sure I understood why my taxes were what they were. She offered advice for my 2016 taxes. And she'll be seeing me next year. Customer Service was awesome in that location as well, everyone was friendly and helpful. Also Ann was at the Front Desk was very helpful, with helping me compile some additional paperwork for my tax info. Highly recommend using this location, and the price..... you can't beat it! read more