The ladies that work there are fantastic. I put a ring on that I hadn't worn in years and my finger started swelling and I was panicking . I went in and they cut it off easily and professionally. Once the swelling goes down, I plan to go back for resizing read more

Very nice ladies work here. Came in to check out some things for Mother's Day for the wife. Found a cool little ring that I knew she would love. The ladies there were helpful and pleasant and I plan to return there again for more gifts and maybe even something for myself. read more

They put cheap chinese batteries in my watches. Some were the wrong size and they bent the inside of a couple of them and never took the blame. The batteries lasted not too long. Instead of saying they did not know how to do watches they were more interested in making money. I have since then, brought watches to someone else that knows what they are doing. Williams Jewelers should be ashamed of themselves and I am glad they are closing their doors forever. read more

I went in to have batteries replaced in three of my watches, and the ladies there were very nice and took care of me..... And all for a far price... Thank you ladies read more

Friendly, family-owned business with attentive staff. They took apart my mother's wedding ring set and reset the stones into an engagement solitaire flanked by a couple of tiny sapphires for me, plus a pair of earrings. The work was done quickly, the jewelry looks great, and the price was reasonable. I later went back to have another ring resized, and that came back in a week or so too. Overall, very happy with their work, and will likely go back in the future if I need work done or appraisals on any jewelry. read more

When I first initially took a piece of jewelry into the store for repair, I felt the price was fair and reasonable. The ladies behind the counter were friendly. I left my jewelry at the store to get repair and was happy with the work that was done. Today I went to ask for a quote on resizing a tennis bracelet. The lady who provided the quote was extremely rude. She took my bracelet to review and before she even exam it with a magnifier, she asked me "is this sterling silver?" This really ticked me off. I kept my cool. What kind of jeweler ask someone that? She should've asked, what kind of metal is this? If she had exam the bracelet before asking such an offensive question then she would've seen the marking on the bracelet that clearly written 14K. I may look young but do not ask anyone that! My husband works very hard to buy me that for our 10 year anniversary. I'm glad I didn't leave my bracelet here for repair! read more

Very friendly and helpful, no pressure. Family business. They bring their dogs to work (quietly behind counter) so must be good people! read more

This is a follow up on my previous 5 star review. I was told my wife's ring would be complete the following Wednesday and early that morning I received a text letting me know it was complete. When I went to pick it up I was greeted with a friendly smile and when I saw her ring I was amazed. It actually looked better than the day we purchased it. In fact it looked so new I went home got on one knee and gave it to her again... of course she had to help me up this time. Williams Jeweler's is definitely a friendly family owned business that I will continue to visit. read more

So I wanted to try this jeweler store as it was a local family owned business. I just had two services that needed to be done. 1) tighten two prongs on one side of the platinum ring 2) tighten a put back on a Rolex clip. To tighten the prong I was quoted for $150. To fix the Rolex, it would have to go to an authorized dealer and it would cost $100. I then went to get quotes from two other places 1) Ben Bridges at Fashion Valley. Customer service rep said they would tighten all the prongs on the ring for $75 and they screwed on the bottom clip on my Rolex Watch for free. 2) Robbin's Brothers said they would tighten all the prongs on the ring and it would cost $90. I really wanted to try this jewelry store but the woman who helped me just seemed to be all about business and not customer service and to charge me $150 to tighten prongs is ridiculous and then charge me $100 to put on a Rolex clip that just needed a screw tightened was really disappointing to me. I won't go back and I truly am sorry I won't. I wanted it to work but not to get ripped off read more

My family and I have been using Tim Williams jewelers for years! My wedding ring needed to be sized and I took the opportunity to upgrade the stone. Robin patiently walked me through diamonds 101 and showed me a selection of stones in numerous price ranges. Never in this exchange did I feel pressured. They repaired prongs on a Citron ring and refreshed the wedding ring. Both rings are gorgeous and I couldn't be happier! I highly recommend using this amazing family owned jeweler. read more

Second time I've brought my watch here for resizing and battery replacement. Both times the service has been speedy, friendly and very reasonably priced. Check them out for all your watch and jewelry needs. read more

Family owned and very reasonably priced jewelry. Customer service and quality of work for ring sizing is always excellent. Highly recommend! read more

I have had business with this outfit since before it moved to Santee and always been fully satisfied with the services. I highly recommend Williams Jewelry for any and all your such needs. Charley C read more

Initially excited when we found this place. They did a nice job on one item for me. I had a very specialized opal, black opal, 60 carats. They broke it Actually chipped it and then lied straight to my face about it. I sent my husband to pick it up they lied straight to his face. Very very disappointing. If you break something be honest about it. As former jewelers we understand that sometimes things will break. However they have not even started our job and they broke my elboe nd will never get another one like this. read more

I was able to sneak away at lunchtime to see an infinity necklace I noticed on the website. I thought it would make the perfect anniversary gift. The piece was more beautiful in person!! Outstanding customer service! Necklace wrapped and bagged, ready for my anniversary. I will return with my old gold bracelet for repairs to the clasp. 5-Star merchandise and customer service. Very Happy. Thank You! read more

I would recommend this jeweler to anyone. They are always so very nice and helpful and have done such a good job on my jewelry repairs over the years. Highly recommended! read more

I have taken in 2 rings now on a referral from my neighbors who use them. They did a wonderful job lazering my platinum ring in a spot that kept popping open! They then retipped a prong on my wedding ring, it looks great! I have been very happy with their knowledge and craftsmanship! read more

I have been going to H Tim Williams Jewelers for over 25 plus years. Tim & Robin are fantastic! Throughout this time I have had rings sized, cleaned, watch batteries replaced, and have bought some beautiful jewelry as well. Last year I bought a gorgeous 14K gold necklace and matching bracelet, stunning! My husband also bought me a beautiful 14K gold ring from their estate jewelry for Christmas last year, absolutely love it. Tim & Robin are not only extremely knowledgeable about jewelry, metals, stones, but can create jewelry as well. They always have beautiful selections of rings, necklaces, pendants, earrings, and bracelets They are true professionals in their field and expertise is outstanding. I wouldn't trust going anywhere else for my jewelry or service. read more

100%+ would recommend!!! My fiancé and I had no idea where to go or how to shop for an engagement ring. A friend recommended (who's whole family only goes here) so we did. Robin from the very beginning was so helpful in educating me on diamonds, the way different bands would fit.... just the whole process. Along with answering a lot of emails!!! After she got my size and ideas of what I wanted, my fiancé took over from there who is very old school and has no knowledge on jewelry. Robin helped him every step of the way from there and I was shockkkkkkked to see the most gorgeous engagement ring; so much more than my hopes were! Words can't explain how amazing the service was and how amazing the product was!!!! Will only come here for any jewelry needs! read more

We had a diamond reset and rings soldered together. Their prices are incredibly reasonable. Timely service as well. We are going to return with a different ring to have it appraised. We highly record them. They did amazing work. read more

I used to go here all the time when they were located in Alpine. They designed my wedding ring and I take it in annually to have it checked for loose stones, etc. Tim and his wife Robin are very kind and attentive and know their business well. I feel very comfortable leaving my jewelry in their care. Give them a try. You won't be disappointed! read more

This place is wonderful! My fiancé bought my engagement ring here. They helped him learn everything he needed to know about buying a diamond and a ring. He felt very comfortable buying from them. He was so excited to me to come in to meet the owner and his wife! They were very excited for our engagement. They resized my ring, gave me an appraisal, inspect it, and clean it for free anytime I want. I get SO many compliments on my ring. (Pictures never do it justice.) They now have customers for life, and I refer everyone to them! read more

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My Mom's opal ring had a small fracture in the stone. I helped my Dad bring it to Tim and he made an excellent suggestion that we use the broken stone to create pendant and replace the ring's stone. Both the pendant and the ring turned out to be perfectly matched and absolutely gorgeous! Tim is an amazing jeweler and artist. My folks are so pleased with the results!!! read more

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I had two watches that needed a new battery. I first went to Sears--one in Chula Vista (on my way to a month-long travel to Baja California) and one in El Cajon (after I returned from my ended-up-being-four-month-long travel in Baja California). The Sears' watch experts quoted me a price of over $34 for each watch because the watches are Movado! They also suggested a 'warranty' service for additional $12. I was beyond being stunned. I seriously considered donating the watches to Salvation Army or Goodwill. A neighbor then suggested that I should stop by H. Tim Williams Jewelers. I did. Guess what they charged to replace the batteries for the two Movado watches. They charged $5.00 for each of my Movado watches!!! Enough said, I am certain. Too bad I do not own precious things that need repair. Because, if I did, Mr. Williams would be the only person I would trust to repair them. Spread the word, folks. read more

I love this place! I brought in several watches that needed to have batteries replaced. I was expecting this to be a very costly venture but was pleasantly surprised when the final cost was far less than I had anticipated. Plus, they were even able to replace the batteries in two Gucci watches when other jewelers had told me it could not be done unless I sent the watches back to Gucci. Everyone working in the store was friendly and very professional. They even cleaned and evaluated my diamond ring at no charge. I would not hesitate to recommend H Tim Williams Jewelers to everyone I know. They are professional, knowledgeable and their prices are very competitive. read more

Went in there yesterday to have one link added to a watch. It was very quick service. The person who helped us was very friendly and knowledgeable. Will definitely return again. read more

I'll be using Tim for a long time to come. I was out searching local jewelry stores for a long overdue replacement band for my lovely wife of 14 years. I had a very specific design I was looking for and I was having a very difficult time finding the ring set I wanted, the rings were either too gaudy, too lite, the wrong metal, too expensive, you name it. I was across the street on yet another failed shopping trip when I searched my phone for nearby jewelers and it told me about Tim's shop, and I'm glad I did! He was able to fabricate exactly what I was looking for, use the existing stone I had, and for a great price! The rings are amazing, and my wife thinks I'm the husband of the year, she won't quit staring at it. Thanks Tim! read more

Quick and easy! I needed a couple links removed from my watch and the customer service was great!

Did a great job on fixing my Wedding and Mother's ring. Their workmanship is quality so you pay a little more. It's worth it. My jewelry looks new. read more

I was given a beautiful watch as a retirement gift. I wear it every day and the band was quite scuffed, scratched, and looking worn. I called a big jeweler that carries my brand and was quoted $250 to rejuvenate it. I went back to The William's shop. They accomplished the same job for about 1/3 the cost. It looks new! I've purchased several other items here over the past few years and have been delighted with every transaction. Mr. and Mrs. Williams are delightful, understand the meaning of 'excellence' in customer service, and provide jeweler services for a fraction of what might be paid at one of the 'big stores'. I highly recommend their shop to my friends, and to anyone reading this. read more

Tim and Robin were very friendly and extremely helpful and fixed my three watches in no time so I didn't have to come back later. Great local jeweller. read more

Super great customer service. Both the the owner and the assistant were super friendly. The owner was knowledgeable regarding and question I asked. I highly recommend using Tim's Jewelry. read more

I stopped in today to see if Tim could fix my beloved San Diego Padres watch. Tim and his co-worker were so helpful and my watch was fixed. It is now better than ever. Customer service is exceptional at this Jeweler and I will be a customer for life. Sincerely, Scott Ortega read more

My friend Joy had a wonderful experience at this business and asked me to share her opinion: If anyone is unsure, undecided, or just wanting to be certain if the jeweler you have chosen is the right one for you, fear no longer. Tim Williams Jewelry is the right place for you. Understandable nowadays it is getting much more difficult to place your trust in someone to care for your valuables. It doesn't matter whether they are your sentimental heirlooms, precious pieces, or a new gift for you or a loved one, Williams Jewelers offers a spectacular selection of custom made unique pieces with no substitute to quality and special care. Once you have had the Williams experience, nothing else will do, and I guarantee you will be a customer for many many years. Try it, you will see the difference. Robert and Joy Lane read more

100% coming back here!! Fantastic customer service and repair! I had a loose stone in my ring. I could start to hear the stone rattle and needed to get it into triage immediately.This is my first time needing a repair on my Jewelry so I came onto yelp to find a reputable jeweler where I knew my favorite ring would be in good hands. H Tim Williams had great reviews so I went over right after work. I was greeted by a very nice woman who helped me immediately, even though they were just about to close for the day. She told me Tim is a 4th generation Jeweler with expertise in custom work. She took my ring right back to Tim and he fixed it right then and there! Made my day. I got my ring back in perfect condition and even more sparkly then I had ever seen it! I am absolutely coming back to have them help me design a custom wedding band. They also do watch repair and cheap battery replacement! It's worth a visit and parking is sooo easy since it's next to a best buy, dry cleaning and yummy frozen yogurt. Get everything done in one stop :) Your valuables will be in good hands! read more

We went here out of convenience while "killing time" in Santee to get our watch batteries replaced after reading a few Yelp reviews. This place was not only inexpensive but very fast and efficient and the owners were very friendly. We plan to conveniently come here again in the future as a result. read more

Great service and reasonable price! Got a watch battery replaced and chain links removed for twenty bucks. I even got an honest opinion on whether to get a ring fixed for free. read more

This is the first engagement ring I have had made. Tim was great, walking me through the process of finding the right stone, making the right design and all of the little things in between. The ring came out perfect and the Alexandrite stone Tim found was better that I could have ever have wanted. I would recommend Tim for any and all jeweler issues or desires. My fiance hasn't stopped looking at the ring since I put it on her finger. read more

I came here to get the settings around my diamond ring tightened. The staff was super friendly and helpful. The turn-around time was shorter than they quoted and the end result was gorgeous. He did a fantastic job and charged very reasonable rates. I will definitely come back here whenever I need any more work done on my jewelry. read more

I've been coming to Tim and Robin for years, my whole family has! We've used them for over 20 years. They are very honest and very talented. I send all my friends here knowing they will not be ripped off! Highly recommend! read more