Been a while since I visited this place, the service is still great and very informative and positive when explaining what is required no pressure it is always your choice. Would recommend this place to anyone who wants a trusted pair of hands to service there time piece. read more

Let me start by saying I had done over $3000. worth of work on vintage watches within the past year. Even then he was arrogantly claiming he was the only skilled craftsman who could do this work. Months later I came in for a Phillip Stein watch band. He never offered to order the band made for this brand watch, but then jimmy rigged a large men's regular band to my watch that didn't line up where the band attached. The band was clearly too large for my wrist and I was told to break the band in. $80. The receipt said no refunds. Store credit within 10 days. I went back day 5. Upon showing him the ill fitting band, he became enraged, yelling and telling me to break the band in. I told him the band was too big and I didn't want the band. He then removed the band and pushed it towards me. I pushed it back. He then threw my $600 watch at me on the floor. He told me to leave if I didn't want to be tazzed. I was shocked at both his yelling and violence. As I was leaving he hit me with the door as he slammed it. I called the police. I believe elieve this guy is dangerous. While there are good reviews the bad ones are true. This man stands out with consistency in horrible behavior. read more

Time Zone - Owner enraged. - Watches Near Me - La Mesa, California

Being a La Mesa resident and wanting to support small local business, I went to Time Zone to have the battery replaced in my watch, expecting to pay $20-$25. When the owner saw that my watch was a TAG Heuer, he falsely claimed that he was the only certified TAG specialist in town, quoting $79 for a new battery and pressure test. This watch is hardly worn and never exposed to water so I didn't need the gasket checked. He then quickly quoted $279 for a complete tune-up, which was out of the question; this is an entry-level TAG at best worth $500 on the used market. I told him the last time my battery was replaced by another local jeweler it was $15. Frustrated by his failed upsell attempts, the owner then impatiently pushed my watch back to me and recommended I go back there instead. So I walked down the mall to Jewelry Loft and had the battery replaced on the spot for $20. read more

Since my son graduated from college and was hired before graduation by an amazing firm, we purchased him a Rolex GMT watch from a dealer in the Midwest where I am from. I was on a list for over 4 years to get the watch and the timing worked out to give it to my son for his accomplishments. The Rolex-controlled dealer retail price of the watch is about 50% less than the after market street rates (ebay, etc.). My son needed to have a link removed for sizing so he went to the Time Zone in Grossmont Center. When he walked in the owner / operator asked what we paid for the watch. Since he apparently was only familiar with the higher after market cost - he announced to everyone loudly in the store (3 or 4 customers) that the watch was FAKE and he could not legally work on it. This was before it was handled or studied with detail. Basically he had no idea what he was saying. He continued to grandstand and make my son feel like crap in front of the other customers. Then against his own morals, ethics, and apparently the law - he removed the link and charged him $20. So basically, the owner has terrible professional and personal skills, no real watch knowledge and can be "bought off" to do illegal acts for very little money. Later that day I called him to discuss the incident and he simply yelled nonsense at me and hung up. Basically don't ever go to the Time Zone in Grossmont Center! read more

I was apprehensive to come here because of all the reviews but decided to give it a try because of its location. Glad I stopped in. The guy working was super nice and helpful. I will definitely be back read more

To say that this was this was the most horrible customer service I've ever encountered would be sugar coating it!! It's unfathomable that the Grossmont center would allow such a person to have a business in my community, I was treated in the most disgusting way possible, racial epithets were used towards my person, and the threat of physical violence was implied! I went to inquire about a watch, at first the owner was very polite but because I wasn't willing to spend in his price range, he asked me to leave his store and go shop at Walmart, I stood there dumbfounded trying to make sense of what I just heard He didn't just tell me, he yelled it at me! He told me he only sold fine watches and I was looking to spend so little, I should patronize Walmart. I asked him what the problem was? He said he didn't have time for sensitive wetback assholes like myself. He even followed me out the door in a menacing fashion yelling at me, from my peripheral vision he was brandishing a screwdriver. Truthfully I'm confused and astonished at the events that happened and how quickly this situation escalated. Please do not shop here. read more

Such a great job! Super fast service, great prices, and the owner was so pleasant to work with. He's passionate about what he does and he shared with me some cool information about my watch. I'll definitely be coming back here for all my future watch needs. read more

The staff was excellent in helping with repairing two watches. I was in and out in 10 minutes.

Not recommended! I came in for an estimate to repair my schoolhouse clock. The proprietor said he was the only person in east county qualified to fix these. After sticking his hand inside very briefly, he said it was broken and would be $650 to fix. It would take 4-6 weeks to repair and he required advanced payment. Luckily I got a second opinion and was told it just needed an ultrasonic cleaning, would cost $180, and be ready the next week. Done! The clock is fixed and working well. read more

We had a clock that needed a simple repair and no sooner did we walk into the business than the owner barked out an exorbitant price for the repair, without even giving us a chance to tell him what was wrong. He said it would be a week to get it fixed. When we looked at each other for a moment to decide on going ahead he immediately blew us off and went to a customer who had just walked in. He was as rude and arrogant as any businessperson I've ever dealt with. We left and went to Time and Treaures on nearby La Mesa Blvd and got our clock fixed on the spot in ten minutes for half the price. The Time Zone owner wanted to replace the whole movement, which turned out to not even be the problem. Avoid the Time Zone Grossmont Centre and save yourself some money, time and irritation. read more

I did not need a watch but saw a Rolex wall clock. Submariner nice metal clock. I have one from Turin Italy and paid 150€ euro. Which is just over 170$. Nice looks like my watch exactly. I asked the clerk how much the wall clock was Selling for?? She told me 5. !!! Not 500$ but 5,000$. Im besides myself!! No waaay it's that price I would definitely question the pricing in this store for products!!! read more

If you've got a fancy watch Amador might do a good job, but don't "waste his time" if you just need a battery replaced on an inexpensive watch. After he replaced mine the watch still didn't work (I should have checked but didn't, my bad). When I explained that to him, he was rude and dismissive and basically said that's what I should expect from an inexpensive watch; that it would happen to stop working immediately after the battery was replaced. Not good customer service at all. read more

After weeks of staring at 2 dead watches and beating up a 3rd, I decided new year means new beginning. It's TIME to stop being lazy and get things fixed. Found Time Zone down the street from my house and WOW! Affordable, friendly, and fast. Went in worried about how much a single battery would cost and walked out with 3 working watches, 2 new batteries, and a new band. Thanks Michael for the awesome work. read more

I absolutely don't mind paying extra for a knowledgeable professional and quality service. However, service includes the interaction with customers and my interaction with this business owner (?) was far from pleasant. In the 5-10 minutes I interacted with this business owner (?), he appeared angry and not approachable. He made what sounded like politically charged statements, specifically regarding "illegals" who are entering California. Politics aside, it was totally unprofessional. Based off other (more relevant) things he said to me about his job, I am assuming that he is knowledge and did a "good" job of replacing my watch battery (which is why I gave 2 stars and not 1). Overall though, even if the job was done correctly, I will not be returning as a customer. read more

The service I keep receiving from Time Zone is excellent. The customer service is great, and they are quick in getting the job done. I've been going there for years, and I'll keep going back Brevard l because the experience has never let me down. read more

I found this to be a great watch dealer. Certified to work on Seiko. Walked me through use and I felt really comfortable with such a large purchase. Stay away from department stores and go with a pro! read more

Time Zone - Watches Near Me - La Mesa, California

I entered the store to have a watch battery replaced. In front of me was an elderly woman who asked about repairing her clock. He was rude, arrogant, and very impatient with her. He told her to hurry and make up her mind as he had lots of repairs on other clocks to do. He took my watch, put the battery in, and charged me $20 for 60 seconds of his time. The lady was still standing there. He said to me, "See you next time". I said, "Never again will I do business with you!" read more

I came here to remove my watch links. It was affordable and quick. I will be coming back in the future!

At a loss for words. Was told my Rolex had a Catastrophic malfunction. Quoted over 4000.00. Please bare in mind the watch was never taken apart and properly inspected. The owner of time zone handled it and quoted this. Either the owner made an honest mistake or is dishonest. Regardless another shop in old town did a polish and tune up that corrected everything for 530.00. I would not recommend this shop. read more

Went to Time Zone today and inquired about having a watch repaired and was met with anger from an arrogant person who thought he was the only one in the world who could complete the job. Maybe it was his way to say he did not want to work on my prized possession but I was made to feel like i did not matter and he was the only one with necessary skills and take it or go away. I went away. read more

My grandmother was the most important adult in my life until the day she passed in 2013. So you might imagine that her watch awarded her for her 40 years' service at General Dynamics, a watch she never wore, would be uber-special to me; the only heirloom left from her. I must report that MICHAEL took such good care of me. The entire inner workings of my lovely grandmother's Longines gold watch had disintegrated due to disuse. Micheal replaced everything necessary and his cost was more than fair- DON'T GO ANYWHERE ELSE!!!! This is that small business that deserves our business. They charged less than other watch repair places/ jewelers, yet did such an amazing job restoring my grandmother's watch to its original state that I am a loss for words while simultaneously my eyes fill with tears of bittersweetness. Thank you, Michael and to Time Zone. read more

Time Zone - Watches Near Me - La Mesa, California

Micheal was great informed me of all the options and how my Rolex had been botched and totally knew what to do, i totally trusted him with three watches and should highly recommend him and he is a really great guy. read more

Had a watch battery replaced here before without issue. I tried to get the battery replaced in my other shinola watch and their watch tech wasn't on today. Call ahead if you want a battery replaced in any watch worth more than $50 to make sure their certified guy will be in. I wasted a trip up here but for the price I will get a battery replacement kit, several batteries, and some gloves to do the job myself. read more

I walked into an empty store this morning. A bald gentleman asked what he could do for me. I said I replace the battery on my wife's watch, but I couldn't get the watch band to reconnect. He told me I had to take it downtown to the Reymond Weil factory authorized repair facility. And he said they'd want $150 to reconnect the watch band. I asked him why he couldn't reconnect the band. He said, "I don't work on watches that have been butchered". Someone needs a refresher on how to communicate with customers. So I went to Fast Fix Watch Repair in Parkway Plaza and they took 15 minutes and $25 to reconnect the watch band. read more

Went to Time Zone today to get these watches fixed for my fiancé and it was super quick and easy and got new bands for the black watch. Such great customer service, definitely recommend coming here if you need a watch fixed! read more

My elderly mother went in to have a battery replaced. He was rude and arrogant to her! She's the nicest person on the planet! He must really have a problem. I will NOT be using his services. He was very condescending. read more

He does good work. Don't talk bad about the quality of a watch band, that was bought from his store. It was 4 years old I needed a new one. I complained the old band cost to much. He got mad would not sale me a new one I'm a long time customer. He told me don't back. So I'm not. He has enough customers. His doesn't need my money. read more

I just returned from Time Zone. Replacing the battery in my Freestyle watch to less than 5 minutes. Even though it was a quick visit, I just want say that Michael is really nice, provides great customer service, is very informative and knowledgeable. Thanks, Michael! read more

I went to Time Zone to get a watch battery replaced. Michael was great. He changed the batteries in my watch and put it together better than the last guy who changed the batteries. Michael's pricing was great and his service and customer service was amazing. Michael made a customer for life. read more

I brought in my Cartier watch which hadn't been serviced in 20 years, amazingly it was still in great shape, though needed a good cleaning and a new battery. I was thrilled to find a Cartier certified repair facility nearby! Fees for the service and needed repairs were explained and my watch was serviced quickly. Reading some of reviews made me laugh a little. The owner is quirky, but he knows watches. The Time Zone was recommended to me by two friends and it did not disappoint. If you have a nice watch, this is the place to go in San Diego. read more

I have been a customer for 15yrs. I had taken my solar Seiko in for repair recently, do to parts supply issues the owner kept me updated and once he received the parts he did a wonderful repair. Thank you! read more

I came in to fix my watch and Michael took great care on fixing it. Great customer service. I'll definitely keep them in mind in the future. read more

Time Zone - I came in to fix my watch and Michael took really good care of me. I'll definitely come, if I need their services. - Watches Near Me - La Mesa, California

My go-to watch place for years suddenly turned negative. I went in for a simple battery replacement. Then he said my watch band was broken and needed replacement. (It wasn't broken when I went in the store.) And he said don't ever use this kind of closure. (I like that kind of closure and see not reason for him to advise me.) Naturally he had a selection of bands priced well above market. The usual $20 battery replacement cost jumped to $70. While waiting for the fix I got yelled at for touching an older clock on display to be sold. "DON'T TOUCH THAT!!" He said "I spend months restoring it." OK, fine but no need to yell rather than "let me help you look at those clocks, they are very delicate" or some such. His attitude was abrupt and disagreeable. We all have rough days but this seemed to be his normal approach to customers. Intimidation must keep him in business. His poor rating on Yelp is well earned. Find someone else to help you. read more

I recently visited the Time Zone, in Grossmont Center, a fabulous watch repair, sales and a shop for "all things related to timepieces" and had the most amazing experience. I took in 10 watches that needed batteries and asked how long it would take, Michael said, "Do you have 5 minutes?" He literally replaced the batteries in all of those watches in about that amount of time. He was personable while he worked on my watches. I highly recommend Michael at Time Zone in Grossmont Center in La Mesa for all of your time piece needs - repairs as well as sales. read more

NO NOT LEAVE YOUR WATCH HERE! I left my MICHELE watch For a new battery and never saw it again. I went to pick it up and was told they could not find it. Then my daughter can went to pick it up for me again and they said only I could pick it up. Spoke to the gentleman on the phone while she was there and he refused to give it to her. Return for a third time and the gentleman in the store spoke to the manager by phone but still did not give me my watch and called mall security so that I would leave the store! Spoke to the owner yesterday and he said he would call me back and never did. Today another person answered the phone they had no information for me either and said the owner would return my call. Do you not leave any watches here for repair. Besides being evasive they are thieves! If I don't get any Resolve soon I will have to take them to small claims court. Bad business! read more

On March 25, 2022 I walked into Time Zone, Grossmont Mall, La Mesa, to get a new battery for a simple watch. The charge was $20, with no issues. On April 18, 2022 I returned to the same shop with the same watch that no longer worked. I said to the owner that I found it strange that a new watch battery only lasted less than a month. He raised his voice and became quite defensive and said something like it wasn't the battery, but perhaps the motor in the watch. He removed the back of the watch and removed the battery. He put it on some sort of machine and then declared that the battery was strong, that it probably was the motor in the watch because the second hand was going back and forth. He said he could replace the motor, if needed, but repeated that the battery was good. I gathered my watch and left. I went to a jewelry store in the same mall. I repeated what had happened to me at Time Zone and he said he wasn't surprised, because a lot of people had complained to him in the past about the lack of service and reliability of workmanship of Time Zone. He opened the watch, took a look at the battery and said that that particular battery was no longer used by him, or most good jewelers, because they were inexpensive and not that strong. He took out a new battery and placed it on a battery meter where we could see the difference of both batteries. Obviously, the Time Zone battery was not in the strong category. I paid $10. and left the store. I will never step foot in Time Zone again. The owner is a liar and a thief and clearly has no shame, morals or values. read more

I needed a new battery for my Daniel Wellington watch, nothing special or complicated. The watch repair shop I used to go to has been closed, so the next nearest place I decided to try was Time Zone. It's a really nicely kept store, and I was greeted kindly as soon as I walked in. I believe it was the owner Michael that helped me and he immediately began working on the watch as soon as I handed it to him. He had no problem answering questions and making small talk, a pleasant man! I was in and out in five minutes and even more to my surprise, the cost to replace the battery was nowhere near as costly as I've paid in the past; very affordable. Definitely will be returning to Time Zone for any future watch needs, thanks! read more

Yes would go back. And yes would have him work on any watch I had. very good work. And nice and friendly.

not recommended!!!!!!!!!!!!!!! i i went in for a battery and was told i needed a 3 yr check up on my movado watch . he chargee me $286. for that and also for the battery $69.00 you think that would be included in a maintenance repair. so i said ok .he told me it would be done in a week and he would call me when he was done .i never received a call from him , so i went in to see if it was ready for pick up, also told him he over charged me on my bill by $96. 00 he blamed some one else in the store for that, but he was the one who had helped me in the begining .. don't use him also charged me $25.00 for a $5.00 battery. for a cheap kids watch. not very happy with his service... read more

worst! tried to ripoff hundreds, claiming we needed serious repairs, all on a 10$ battery replacement. RIP OFF