We had a great experience with Refuge Plumbing and highly recommend them! Michael, the owner, was…read moreincredibly friendly, professional, and knowledgeable. He took the time to thoroughly identify the issue, explain everything clearly (didn't even get annoyed at my 1000 questions), and had no hidden fees or agenda. Our main house water shut-off valve needed to be replaced, and Refuge was able to squeeze us into his schedule within days. His pricing was very reasonable, especially considering responsiveness we received. Refuge Plumbing may be a newer business, but Michael is definitely not new to plumbing. This is my mom's vacation home and she is used to my dad being able to do all repairs. After losing him she has been putting off repairs because she's afraid of shoddy work and getting ripped off.... This was the first repair my mom was comfortable with and we'll absolutely be calling them again the next time we're in town to help tackle a few other projects on this older house.

Highly impressed with the communication here. Michael was set to help us out and was great to work…read morewith from the start. Unfortunately, a family issue arose on his end, but he handled it perfectly by notifying us right away so we could make other arrangements. It's hard to find that level of courtesy and reliability these days. Based on his character alone, I'd highly recommend reaching out to him. Great response time and very nice to deal with--I'll be keeping his number for next time!

These guys are great. Had an issue with a water softer (not installed by them) - came out same day…read moreand got it fixed up. Josh was awesome and super helpful. Will be using this company moving forward for my water needs.

Did not realize that it's been 4 years since our last water conditioner system! Called to schedule…read morea filter change and check up and they were able to come out pretty quickly. Adam was great, really professional and knowledgable. He even was able to come out earlier than the time frame which was really helpful. We upgraded out at least 7 year old system to a nicer up to date system with a 5 year warranty. Won't think about using any other company, these guys are great.

1 Star - Misleading, Overpriced, and Threatened Us With a Lien…read more We had one of the worst service experiences we've ever had with a home contractor, and homeowners should be aware of how this company operates. We called Ace Plumbing to inspect an ejector pump. On the initial call, we were told that the $1,000 diagnostic fee would include pulling the pump, cleaning it, attempting to run it, reinstalling it, and determining whether it could be salvaged. We were also told that if the pump needed replacement, the $1,000 would be applied toward a quoted replacement cost of about $2,500. Based on that understanding, we agreed to the service and signed off on the estimate. Once the technicians arrived, everything changed. They pulled the pump but did not clean it, did not test it properly, and never reinstalled it. Instead, they immediately shifted into a hard-sell pitch and claimed this was a "specialty pump" and now the replacement would cost over $9,000 -- more than triple the original estimate they told us over the phone. They also told us that we "could not" install any other brand of pump without replacing the entire basin, which turned out to be completely false. We brought out another licensed plumbing company who confirmed the basin was fine and is replacing the pump for less than half the price Ace quoted, with no need for a new basin. When we explained that the $1,000 diagnostic was not performed as promised, Ace refused to negotiate. We offered to pay $500 for the time they were onsite -- more than fair given how little they actually did -- and they responded by threatening to file a lien on our property. And they did. We were shocked by how misleading, aggressive, and unprofessional this experience was. They changed pricing mid-process, contradicted what was promised on the original call, didn't perform the diagnostic they charged for, and then escalated straight to a lien instead of attempting any reasonable resolution. Homeowners deserve honesty, transparency, and professionalism. Unfortunately, that was not our experience with Ace Plumbing or their management. We strongly recommend getting multiple quotes and verifying every claim they make before agreeing to anything.

I'm very disappointed with Ace Home Services. My AC unit is six years old and was installed by…read moreYavapai Heating now ACE. Last year a tech came out during the annual service visit and thought my unit was slightly low on freon and wanted to charge me $600 to do a leak test. I told him no and to bring it back to factory specifications. Will check it again next year. This year (July 2026) a different technician came out and thought the TXV valve was bad and quoted $2205 to replace. Of course, I got a second opinion, and the unit was repaired for $125. Turns out the system was overcharged with freon, probably from the 2025 service visit. I had a similar over-pricing issue with ACE regarding replacing a water heater. They quoted over $3000 for a job that I have done by a licensed plumber for much less. Since ACE took over Yavapai Plumbing and other companies in the area, service has dropped off and prices have skyrocketed. There are other reliable independent service groups that aren't paying all the corporate overhead.

Top Notch, Class A company!…read more We could not be happier! Alcorn has incredibly friendly, helpful staff that is not only knowledgeable, their service is exceptional. they are also very honest! HONESTY what a concept! The Alcorn quote "for the same service as other companies" came in THOUSANDS cheaper for a water filtration system. Not only was the Alcorn quote less expensive, when they completed the install we paid $200 less than the original quote.

I have finally discovered what I think must be the best well repair service in the Prescott area…read moreout of 7 different companies I have had to use during the past 10 years. Not only what I see as perfect repair and advice but less expensive than all of the others. They live by their motto, " Do what's right no matter what."

I would give 10 stars if I could. Excellent customer service! I called them because my previous…read morewater guy retired. I needed a new bulb put in. I called & the woman I spoke to was great. It was not a bulb that they used so she researched & found the one on my system & gave me the info so I could order directly from the vender so that I would save money. Scott came out to replace the bulb for me. He was so sweet. He let me know when he was on his way to my house & actually arrived at the scheduled time. He changed the bulb & went the extra mile & checked my soft water & made adjustments. Highly recommend!!

Absolutely recommend Lifewater Solutions LLC! Kind, professional, knowledgeable people. They were…read morereferred to us by a friend who is very happy with their service and system. We're also very happy with our water softener and additional RO system.

Have used them for close to 10 years. They installed and service our RO system and soft water…read moresystem. Reliable and trustworthy.

There is a reason #IntegrityWaterSolutions has all Five Star Reviews…read more My RO went down at Christmas they suffered a break in at their warehouse and were exceptionally busy. You're wondering what happened? the owner Brian came to my house at 5pm on Sunday and handled the challenge. This is the epitome of customer service and I can assure you that #Integrity WaterSolution rocks and they are the best Thank you Brian best in 2026

My disappointment is not based on the quality of the products but rather the quality of service I…read morereceived. Kevin, who claimed to be the owner of the store seemed amicable at first but quickly turned out to be very unprofessional. My contractor noticed a number of flaws in the installation of the water softener, which made it more likely that a leak will occur in the future as well as a number of other concerns which were highlighted in a written report of the work done to address Kevin's sub par installation of the water softener. My contractor was so concerned that he wondered if Kevin had a plumbing license and strongly advised me to report it to the ROC. I got a second opinion from my plumber and he agreed that the quality of installation was unacceptable for a company that charges a premium price. Given the severity of the costs I had to absorb in order to fix an already expensive purchase/installation, I can't in good faith trust this store to handle any more of my future water treatment needs.

I'm so glad there is a remedy for the hard water issues. Culligan has a good reputation and a long…read morehistory in the industry of water treatment management. My experience with the franchise staff here in Prescott Valley was excellent. They answered all my questions regarding the different options available to treat the water, including financing options. They returned my phone calls and we're very responsive. I also appreciated the military/veteran appreciation discount as this does help especially now with higher inflation. I did my own research comparing Culligan to another water treatment company that is available and recommended by Costco. The prices were pretty comparable between the two brands. I chose Culligan because this franchise is located here in Central Arizona, the staff was very responsive to my needs, the price was reasonable. Everything seemed to fit perfectly in the research, sales and installation of our water softener system. I highly recommend this system as it will reduce wear on your plumbing, and appliances. I noticed a big difference in the feeling of water and I'm sure I will have many years of good water quality with this company.

John is great at his job. He definitely knows what he's doing and he always has a smile on his…read moreface. For me, there's no other company that can compete. The owner apparently only works with the best in the business and to that I say Thank You! Signed a forever customer!

Thanks for the help! Lawson came to reprogram my sprinkler box and address some issues with my…read moreirrigation set up for my yard and plants. Not only did he do all of that, and quickly, Lawson gave me some great advice on how to get more out of my system and tips for different seasons. They have an incredibly reasonable service cost, especially considering the level of expertise Lawson brought. Have already reached out for another upcoming project.