I had the absolute best experience here. Not only is in PERFECTLY located by the beach, the pier…read morewhere there's tons of restaurants and shopping, bike rentals, board rentals, etc. but the room was comfortable and the staff were all so welcoming and helpful. Special thank you to Aliyah for making my birthday weekend helpful, and being able to accommodate an early check in. I didn't get to use hotel amenities like spa, hot tub, gym... but I took a lovely bath, enjoyed the continental breakfast with a view, and most importantly felt safe traveling alone. I'll definitely be back again and highly recommend this spot.

The view is beautiful. The amenities such as fire place and…read morethe TV didn't work. Great guest service at the front desk.

Gorgeous event venue - we attended a wedding and wedding reception and the views, service and venue…read morewere all excellent. Everything was clean and modern and the drinks and food were delicious. Convenient valet parking, great restaurant and bar on the first floor, and a beautiful seaside venue for events of all kinds.

My husband and I recently spent a couple nights at Shade Hotel for a wedding that was taking place…read moreat the hotel. Shade Hotel is located in the marina district of Redondo Beach. The area has several boating clubs, a few seafood restaurants, hotels and event venues, and some small bars. It is definitely a quiet area that closes up early in the evenings. The hotel itself is really very lovely, though I wouldn't call it fancy. I will start by mentioning a few things that I didn't like. First, it is really too expensive. Likely it was more expensive than usual, as we booked late and they only had suites left. Also, I didn't like that the hotel restaurant and room service stop serving food at 10. Even after the wedding, when several people tried to go to the bar, around 10:30 on a Saturday, they stopped serving drinks. Further, we arrived to check into the hotel around 10PM on Friday night and were informed that all of the restaurants in the area were closing, so we had to drive to the next town over for dinner. I guess the area this hotel is located in is a bit too quiet for my taste. I also didn't like the $49 per night valet parking, with zero self-parking. Now, on a positive note, I enjoyed the welcome drinks, which were two mini strawberry daqueries... they were actually not too sweet and quite stiff. The staff was super friendly. They were always available and tried to be helpful. Whenever we went to the lobby they would give us bottled water. In the restaurant bar, they gave us free coffee and Diet Coke to take to our room. Our room wasn't overly impressive for a suite, but it was still very pretty. I loved having a view right on the harbor walkway. It was nice to walk out of the hotel and be right on the harbor. The balcony was a lovely place to sit with coffee. They also have an outdoor bathtub right on the patio. I love when beach hotels have outdoor tubs and showers. The room was comfortable with plenty of outlets and digital color-changing lighting. It was very clean and modern. All in all, I think the hotel was more expensive than we would choose had it not been for a wedding. However, I really did enjoy my stay. It was a friendly hotel with nice views and a bit of a resort vibe.

This is the 2nd time that we stayed at this hotel for my birthday. The location is very convenient…read moreto the beach. The hotel itself is very clean and the bed is comfortable. The staff is very nice especially Carlos. He was quick to attend to whatever we need. It is also very convenient that they have the things you need for the beach such as towels, chairs and even an insulated bag for your food and drinks. In addition, the check in and check out is a very easy process. I will definitely recommend this place. We love staying here.

I don't know if it was because my girlfriend and I were senior citizens, but we were on the first…read morefloor and I had trouble from the start. I drove my car and had asked about parking right before we arrived. I had called and talked to the front desk manager and asked about a vase for flowers which he didn't have. I asked him if he had this a regular glass there and he said yes. The day before I arrived and because this was booked by my girlfriend's son, I didn't know the sleeping arrangements saying we needed it two beds. I called and got voicemail the day before and someone called me back about a couple hours later. I asked if there were two beds in the room and he said no there's a bed and then there is a fold out sofa. I said oh great I will take the fold out sofa and let my girlfriend take the bed. When I arrived at the hotel with my car, I didn't know where I was parking and it wasn't. The hotel is on the beach, but it's also in a very crowded area. I went in and spoke with the front desk guy. He said his name was Chris. He hurriedly explained how I could get to the parking spot and that was CF because of the instructions he gave me. After finding the parking garage, we did receive help from Chris to unload our luggage. My girlfriend is much older and I didn't allow her to carry anything so it was just me and him. We proceeded into the hotel and after we were in there... Yes, the room seemed nice and a little standard for a boutique. I immediately heard people on the floor right above us walking back-and-forth and there was no way that that was going to work out because she had traveled all the way from Denver for this and we had traveled from North Hollywood down to Hermosa Beach and.just a lot of travel, which made us weary When I asked about getting another room, which I knew it was full because it's pretty small Hotel he said he had put us on the first floor because he thought that we would not be able to climb the stairs to get to the second floor. I told him we're both able, and even though my girlfriend is older she is limber enough to climb stairs. I think he saw the concern on my face that we might leave because we hadn't unpacked anything so he did ask the people who had moved in to the top floor to switch with us. It was nice of them and they said yes we will switch. As we were getting ready for eating our food which we ordered in, I noticed there was only one wine glass and one fork. One spoon. So we managed through it for eating. As we got ready for bed, I unfolded the sofa bed and there was a huge urine stain on the mattress and now I had to find sheets. I could not find them anywhere and called the number to get help. Chris then texted me and said "I've I received many calls from you today. If it is not urgent, you could just text me and ask me. There's no need for you to call me repeatedly" Now he was inferring that I could not call him so to speak. he texted me to let me know where the sheets were. I had called him the day before and talked with him that I would be using that fold out bet. I think it was his job to point out where the sheets were when we moved into the room. I feel that because we were senior citizens we were disregarded! I asked him on text "is this how you treat senior citizens "? And I told him that I am a customer here that has paid for the room already. The next morning, the Keurig coffee maker did not work and there were only two coffee pods for both of us. Not enough I ended up at the market trying to get coffee for both of us. I didn't bother calling him about the coffee maker. I was already just too disgusted with his attitude towards. when we checked out, he was nowhere to be found.

Definitely had to take the time and write this review…read more I WOULD RATE IT 10star The customer service is awesome and so welcoming! The rooms are a bit small but so clean and appealing. I just wanted to stay in bed! The bathroom is so clean with dove complimentary shampoo conditioner and dove body washes And their free breakfast is definitely a breakfast! It exceeds the regular standard free breakfast!! Worth every penny

This year's anniversary was a bit of a staycation. Work had us pressed, so 2 nights in Hermosa…read morewould do it. We stayed at this location yeeeaars ago, when St. Rocke across the street was a hopping' venue, pre-Covid. Kimberly cheerfully checked us around 2pm on a Thursday and we were pleased to see our balcony king room(312) had a slight ocean view. In just the few moments I stepped out, I saw 2 speed boats heading into King Harbor. Sweet! Room was neat and clean and followed traditional HIExpress layouts and styles. Comfortable bed, which was quickly tested with a much needed - NAP! We were able to walk to one of our favorite restaurants at Redondo Pier, Tony's! Yes, it was a 1.4mis away walk, but the weather was great and we've walked this area before, so why not? Most everything we needed was walking distance. While in the area, we were visiting South Coast Botanic Garden about 7 miles away, so we drove to that. Hubs needed some eye drops while there and a handy CVS is next door. There's also a 7-11 a couple blocks up, across PCH. Parking is included and convenient to the front and lobby entrances. The heated pool is on the ground floor, near the lobby, and is covered by the floors above. The sound of kids having fun at the pool wafted up to our room, which is how we discovered the pool! LOL We enjoyed the comp breakfast - BEST CINNAMON ROLLS! The second night, dinner was at a great Mexican restaurant across the street, Rosa's Authentic Mexican Restaurant. Mere steps away is a Phuket Thai restaurant, 4.3 stars, but Hubs doesn't eat anything "exotic"(lol). For our daily walks, there was a FANTASTIC green belt just west of the hotel, a block away, which runs all the way to Manhattan Beach, to the north. LOTS of people and dogs walking around all day. Very safe area and feels like a tight community. We enjoyed coffee and hot chocolate on the balcony in the AM and strolling the neighborhood in the PM. We would definitely return to this conveniently, comfortable and friendly HIExpress. Cheers! "CC"

The Hotels main customer service number is **+1 (833) 302-1912 or +1-833-302-19.12**. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Easy Flight Booking & Well-Coordinated Travel Plans** The journey began with a reservation process that was smooth, efficient, and designed to simplify travel planning. Business class features, including flexible fare options, upgraded seating, and priority airport services, were displayed in a clear and informative format, making it easy to compare the available choices. Selecting flights, confirming seat preferences, and reviewing travel details required only a few simple steps. The itinerary was delivered immediately, providing a complete and organized summary of the upcoming journey. **Exclusive Airport Privileges & Comfortable Departure** Business class enhanced the airport experience with dedicated services that reduced waiting and improved convenience. Priority check-in counters ensured a faster start to the journey, while expedited security screening helped passengers move through the terminal efficiently. Lounge access offered a quiet and comfortable place to relax, enjoy refreshments, or prepare for departure before boarding. Priority boarding created an orderly transition onto the aircraft, allowing travelers to settle into their seats without unnecessary delays. **Thoughtfully Designed Cabin & Premium Care** The onboard environment combined spacious seating with a calm and inviting atmosphere. Generous legroom, ample personal space, and a well-maintained cabin created ideal conditions for both relaxation and productivity throughout the flight. The aircraft remained clean and comfortable from takeoff through landing, reinforcing the premium experience. Friendly and professional cabin crew provided attentive service, responding promptly to passenger requests and ensuring a consistently enjoyable journey. **Reliable Arrival & Refined Travel Experience** The journey remained comfortable and efficiently managed from departure until arrival. Inflight services were delivered smoothly, allowing passengers to enjoy an uninterrupted travel experience. After landing, priority baggage handling ensured luggage was available promptly, making the arrival process quick and convenient. From the initial reservation to reaching the destination, business class offered an outstanding blend of comfort, efficiency, and dependable service, creating a seamless experience at every stage of the trip.

I flew all the way from Charlotte, NC to spend the weekend with my family, and unfortunately our…read moreexperience started off on the wrong foot. We arrived around 12:00 p.m. to check in and were told our rooms wouldn't be ready until 4:00 p.m. We were assured someone would call us when they were ready, but no one ever did. Not a huge deal. We made the best of it and enjoyed our afternoon. When we finally returned to check in, the front desk couldn't even find my reservation in the system, which only added to the frustration. Before booking, I specifically called the hotel because our priorities were simple: two double beds, a balcony, a water view, and rooms close together for our family. I wanted to confirm this before spending the money. Unfortunately, none of those expectations were met. What was most disappointing was the "Marina View." I'm currently looking out at a parking lot with a small glimpse of the marina in the distance. Calling this a marina view feels very misleading. If you're paying extra expecting to wake up to a beautiful waterfront view, you may be very disappointed. To make matters worse, the manager approached me and said, "I already spoke to you." I had never met her before. It left me wondering if he had confused me with another guest. It's really unfortunate because the hotel itself is beautiful and the interior design is lovely. But great design can't make up for poor communication and disappointing customer service. My advice is to call the hotel directly before booking, ask very specific questions, and write down the name of the person you speak with so there's accountability if the room you receive doesn't match what you were promised. Just sucks to spend all this money and be looking at cars. Also the kayaks are not free. Only the bikes are. That was also false news.

This review is for the Lounge only and more importantly, Lliana. Lliana came to our aide when we…read moreneeded an area for our family to gather after our fathers memorial. She jumped right in and made sure there was an area reserved for our group and because she is the bartender, she also served us all food and drink. She really made us feel welcome and cared for. She so impressed our guests/family that many will return just to have a meal/drink at the bar. I do hope the management knows what a gem they have in Lliana.

I had property stolen from my hotel room on 2/14. The manager let me know their logs showed someone…read moreleaving my room 2 hours after I left and had no explanation as to how that happened. I'm out a brand new $900 pair of shoes and they refuse to make it right. Will update this with the email exchange with Rudy, the manager that had no problem with someone being in my room. That same day a colleague staying in the same hotel went to the grocery store and found her room cleared out upon her return.

Booked a room for my friend at the Hilton Inn & Suites in Hermosa Beach and unfortunately had a…read morevery disappointing experience before we even checked in. I called ahead to ask about the possibility of an early check-in and was met with nothing but attitude from the guest services employee, Anita. I then asked if we could at least leave our luggage until the room was ready, and her response was, "Unless you can fit your luggage in a 3x6 storage area." Completely unnecessary and unprofessional. The hotel itself is average at best, but customer service makes all the difference -- and this location failed badly in that department. As a Hilton Diamond member, I expected a much more welcoming and accommodating experience. C'mon Hilton, you can do better. Very disappointed with this location.

Enjoyed my stay here! The front desk lady was courteous and customer oriented and even gave me two…read morebottles of complimentary water! The hotel itself is well maintained and has a fitness center, sun deck, market pantry, complementary breakfast, ice and vending! The rooms themselves have a balcony, huge flat screen TV, refrigerator, coffee maker, hair dryer, safe deposit box, ironing amenities, luggage rack, utensil rack, complimentary toiletries, closet, study desk and chair! Only issues here are they charge $50 deposit at check in! NO swimming pool! NO guest laundry! NO microwave in the rooms!