This is a story of a lifetime. (Short version) Last summer when we were tired of being hunkered down because of Covid, we decided to get back into camping. So, we purchased our camper on Friday night and we purchased our used F350 duly from Hagerstown Ford on Saturday. Within a few weeks we were on the road to Glacier National Park. We started having overheat temperature issues around Sioux Falls and a Ford dealership checked it out for hours and did a lot of testing and found nothing wrong with the engine. We continued our trip westward the following day only to have the front right tire start coming off at 65 miles an hour hauling a 14,000 pound trailer. It was a pretty dramatic experience. We were able to get truck and trailer to another Ford dealership where they checked the issue with the tire and found that the prior dealership must have taken the wheels off to work on all the cooling system and must not have re-torqued the lugs. Also, the over temp light and low coolant showed up again so they spent hours testing and flushing the system but found nothing. At that point we continued clear up to Glacier National Park where Hagerstown Ford had prearranged work to be done on the truck at a dealership up there where they repaired the damaged tire rim and did thousands of dollars of engine repair work. The day before we were to head home the real problem showed its head and was found to be a cracked head on the engine. This was suggested at every Ford dealership that we had to stop at and they all advised that has never happened. Any way here we are 2500 miles from home with a 14,000 pound trailer and no way to get home the truck was out of service. We had been in contact with Hagerstown Ford throughout the entire experience and they assured us that they had our back and would do whatever is necessary to get us home safely. After a few days of uncertainty Hagerstown Ford advised that they had found a brand new 2020 F250 with the 5th wheel hitch already installed all we had to do was go pick it up (7 hours), so we did. They overnighted a check and temporary tags to the dealership so that we could get back on the road safely and return home either directly or continue and finish our vacation. We chose to continue our vacation and spent more than another week going across the northern US. Then, when we got back, they said that we could keep the new truck for a few more weeks until the repairs on our truck was completed. (We did not take the extra offer they had already done enough). This is a story that is unbelievable. I have never heard of and probably never will ever hear of a dealership taking care of a customer in this manner. Hagerstown Ford went way above and beyond anyone else in the world to take care of us and get us home safely as they promised. Then they made arrangements to have our original truck picked up and transported back to Hagerstown Ford where they had already started repairs to the engine before we got home from our vacation. Now keep in mind that when all this was going on we were out of warranty and all of the trips to the 3 dealerships, all of the repairs that was in the thousands of dollars it took to get our truck back home was taken care of by Hagerstown Ford. Needless to say, when the time comes for us to get any new vehicle that will be from Hagerstown Ford. Thank You Eric, and Jay. Thank You, Ron & Diana read more

While vacationing on the eastern shore of Maryland our 2016 Expedition began having some serious problems. About 20-30 minutes after a cold start, and at highway speed, the engine abruptly cut to a rough idle, there was a loss of all engine power, and the dash displayed a "See Manual" message. Luckily we were on a two-lane road with light traffic and were able to coast onto the shoulder. With the engine at an extremely rough idle and not knowing what else to do we shut it off, sat for a minute and restarted the engine. All seemed ok and we continued on our way thinking that it was probably a one-time computer problem. Unfortunately the same problem occurred four more times over what was the Fourth of July weekend. On Tuesday morning I got an appointment to have it checked out at the closest dealership in Easton, Maryland. After two days and no success in trying to recreate the problem or obtain the computer fault code the service advisor at the dealership said there was nothing more they could do and that we should come and pickup the vehicle. Thinking that they didn't understand the safety ramifications of having a vehicle unexpectedly loose all power at highway speeds I decided to call Ford directly and was contacted the next day by the regional service manager (Ford says a response will be provided within 4 hours). The regional service manager basically reiterated what the dealership told me. Meanwhile my wife decided to call Tim Rowe the service manager at the dealership in Hagerstown, Maryland where we had lived for many years and had purchased several vehicles, including two Expeditions. Without hesitation, Tim indicated that although he hadn't seen the problem on any Expeditions, he had seen it on several F-150's and that it could be traced to a faulty electronic throttle body. Tim then offered to call the Easton dealership and pass on his thoughts on the problem which he did immediately after talking with my wife. Later that afternoon I called the Easton dealership and talked to the service advisor and he acknowledged that Tim called and offered his thoughts on how to fix the problem. However he told me that they couldn't just replace parts without a computer fault code and even if they wanted to replace the electronic throttle body, they didn't have one in stock, they were back-ordered, and it may take weeks to get one in (doesn't that speak volumes!). So now it's Friday and I just want to get my vehicle out of the Easton dealership. Not really wanting to have to drive the Expedition 140 miles in its current condition to Hagerstown Ford, but not having much choice we asked Tim if he could get the part and have it installed. He said that he would order it and that it should be in by the end of the following week. On Tuesday morning Tim called and said the part was in and asked when can we could come in to have it installed. We drove to Hagerstown the following morning with fingers crossed since the problem had occurred three more times over the weekend and the car is ready after just one hour. Obviously we can't say enough how much we appreciate Hagerstown Ford and especially their service manager Tim Rowe for the fantastic customer service that we have experienced all these many years! read more

In this review, that general manager manager concerning them, wrecking my car, wrote back, he said that he was basically doing me a favor by trying to pay my deductible on the car. He's the one that said he looked at the camera and didn't see it, and then said he looked at the camera and did see it and he fired the guy so the company is guilty And also called me and was not very nice and said he wax my car for free and it's not supposed to be in the rain for 24 hours that come to get my car. He was parking at in the rain and would not even offer me warranty on it because he said it was free, as far as a job he would've and I would've paid taxes on it I am not that crazy. Have a great day. Believe what you wanna believe life too short for all this craziness. A police report was made because I did not think they want to give me my keys. They act very weird about it. They even parked the car across the street at a grocery store not even on their lot not cool. Police report has been established on file cameras will be pulled soon by me filling paperwork out downtown tomorrow. also said he was firing the guy on the spot which was unprofessional that is none of my business and he was going to pay my deductible of so if he was not guilty, he would not have fired one of his good technicians and he would not have told me he seen it on camera and he would not have offered to wax a car for free $600 value which she gave me no warranty with and parked it in the rain for it to get destroyed. What a lowlife. and as far as waxing a car for his company, I asked him if that was available. I'm sure he would've gave me a 1099. on a second note if they would've had a car that I would've liked on their lot I've dealt with them for years. I would've bought one from them, but I bought a Hyundai Sonata right beside of them and the customer service there is awesome. I will never do service with Company again. I will go out of town to honor my warranty on my other car that is a Ford for all changes and maintenance work their loss not mine. let's be smart this is 2024 if you mess somebody's car up and then you offer them to pay their $500 deductible. Is that fair when the damage to the car is 3500 almost crazy right do the math read more

Something draining my FORD F350 batteries and I took my F350 to this dealership on a FRI morning and by MON they told me it was the glow plug heating unit wasn't going off and staying on draining my batteries. While there they noticed my rear brakes were bad and on the left side the caliper was bad too. Very expensive to get these repaired, but they offer me a 15% discount and I had a coupon for the 2 batteries and asked to use my rewards card. They said I can't use the rewards card and get discounts too and use the coupon. A manager came over to see me and asked if I had been helped, I said I'm waiting for the Manager they called to help me. I told him about the discounts and coupons and he took a look at my bill and noticed the 15% off on the 2 batteries didn't add up to what the coupon offered for them, so he did a price adjustment and gave me the extra off. Very pleasant to work w/him. I've been a repeat customer and only bought my FORD trucks through them. Each of my trucks have lasted at least 13 years and my current F350 will be 14 years on 2/1/17. read more

dealership is a rip off charlie the used car manager is the dirtiest car guy i have dealt with in my life I but looked on line found ford escape listed for 7500 called they said it was a as is car because it needed a transmission but they had fixed it and forgot to change price but they would have to sell it for the price since they forgot to change price i said how do i hold it since i live in ohio they said go get a loan for amount of car ie pre approvel got it pulled my credit for them then they ask for down payment i said yes as long as i had reciept saying if car was what it had been sent to me asi could get my money back ie nobody buys a car unseen I was told they would not do that basically trying to make me purchase unseen which is illegal then charlie has the nerve to send me smart ass text for days after the fact hagerstown ford home of the dirtydealer stay away read more

Can you give a 0 for rating , I took my personal F-250 in for an oil leak under warranty and was told I could not get a rental because they were not sure it was warranty or not. Then was told your batteries are bad if you want we will replace them for 330.00 Plus, I got "this part needs replaced and this part needs replaced and they are not under warranty". I had a recall notice for one of our company's truck. I contacted them about this recall. I was advised to bring the truck out. When I dropped the truck off, I later received a call that they did not have the parts and we could leave it at the shop until the parts arrived. How do I justify leaving the company truck at their repair shop for several weeks? Why could they not tell me they did not have the parts prior to bringing the truck to the shop? read more

I took my car ti Quick Lane because I thought it would be fast. I got there about 3:40 and left at 5:05. They were doing an oil change. There were only two other people in the waiting area at the time. I was able to see my car as they did the worked on it. They were on turtle speed I could have been faster. I also was told a price before the work that was done and got a way higher price in the end. The reason given was it took a lot of product. 5 qts. of oil is what a car usually takes. The person before was told everything about the job done on their car I was handed the paper work. Will I go back again not on your life! read more

I totaled my vehicle that I have had since 2011. I was nervous and worried about making the decision to purchase a new vehicle. The staff at Hagerstown Ford eased all of my worries. My sales lady was incredibly patient the entire experience. She did not mind that I needed to test drive several vehicles over and over nor that it took me several visits to feel comfortable and set in my decision. If more sales people were as patient and understanding, buying a car wouldn't be so bad! I will continue doing business with Hagerstown Ford and if anyone I know needs a vehicle, this is where I will send them, without a doubt!!! read more

Awesome, quick, and over the top customer service! Mike is amazing and attentive! We had a check engine light come on in our 2019 escape. Within 12 hours Mike had our escape picked up and new car delivered 25 miles away for us. We liked the car and were told to use it for the long holiday weekend. Within 5 days we purchased this new vehicle for a fair price and great trade in value on the escape! Mike has been in constant contact, even concerned about setting up the Ford Pass days later. We will always choose Mike and Hagerstown Ford. I'll add, most everything is done via text while at work, which is so convenient! read more

I see a lot of people claim to have bad dealings with Hagerstown Ford, I on the other hand really like dealing with these people. They have been very efficient with everything from sales to service. I purchase vehicles for my company, have been to many different dealerships, from DC, Balt, Silver Spring, Fairfax, Chantilly to Leesburg and some in WV. I have found that at Hagerstown I am treated with respect and I am treated fairly, nothing has ever been hidden, nothing has ever came up that has changed the price, just a great dealership with great employees who work to please their customers. read more

I think Zack Bowie did an amazing job getting us in the Explorer that we wanted and at the price point that we needed to be at. We showed up at the dealership that day not planning on buying for another month or two but he worked so hard to get the right offer in place that we couldnt resist buying at that moment. He is an excellent asset to the Hagerstown Ford and Ford Motor Company. We will be in the market for another new car in a year or 2 and he will definitely be the person that we request when we are ready. Thank you, Zack and Hagerstown Ford, for the new vehicle!! read more

Its been a roller coaster ride with this dealership and not a fun one, more like the one you get stuck upside down on for six hours and then find out they want to charge you for the time you spent on the roller coaster. As soon as you think something is going well they hit you with a whammy! I've given them many chances to correct there wrongs and it never seems to turn out right unless Im the one being put out. I would not recommend nor trust this dealership and will take my future business elsewhere. read more

Recently purchased a 2014 Mustang long-distance from Hagerstown Ford. Andy Brewer was the salesperson and he was helpful, attentive and professional which is not always the case with dealership salespeople for reasons I will never understand. Due to distance, I relied on Andy's description and a video of the car. When it arrived, it was gorgeous and as described by Andy. My experience was positive. Would probably have given 5 stars but I don't care for their $300 "administrative fee". read more

Bob Bruchey, in used car sales, is terrific. He's easy to work with and helpful in finding my car solution. The front office is another story. I waited for 45 minutes and was told they didn't know I was waiting. I wanted something from the vending machine but it only takes coins and I didn't have any. The receptionist told me she's not allowed money at her desk and her purse was in the back room. Considering I was buying a car, someone could have found a dollar's worth of coins. read more

I cannot believe how excellent this experience was with Hagerstown Ford. My wife has just undergone surgery and was unable to leave the house to sign paperwork. My wonderful sales woman, Becca, prepared all the paperwork and DELIVERED to our home! She was absolutely delightful and I am so grateful for their time and for working with us to get a payment we are comfortable with. I think everyone should take advantage of the wonderful service they offer! I will shop no where else. read more

2014 Ford Focus with 40K miles and just had SECOND (not counting factory installed) clutch replacement. Transmission computer warranty extended because of technical issues, but clutch warranty due to end at 60K miles...just in time to need another one. Major issues with this car mean that the KBB value has bottomed out, owners are out of luck,and Ford - and their dealerships do NOTHING. Stuck with a lemon that has too many miles to qualify as a lemon. read more

I purchased a new Edge from Mike Reid at Hagerstown Ford. I have worked with other dealerships in the past but Hagerstown has it all, price, sales staff (Mike Reid) and service department (Tim Rowe). It does not get any better and Mike always goes above and beyond before the sale and after. If I have any questions Mike or Tim are always there to answer and/or help. read more

Our F150 was in last week for repair of the moon roof. Although the repair time was long, we so appreciated the daily phone call updates from the service department. Scott would call me at least once, sometimes twice a day, to let me know what was happening with our truck. This was just fantastic to not have to hound them over status! Thank you Scott! read more

My boyfriends friend whom is a salesman there (Ryan Carter) helped me buy my first car on Saturday. I told him where i needed to be payment wise. So he showed me a couple vehicles, I fell in love with the fusion and bought it. I plan on buying my next vehicle from him. Excellent customer service throughout the whole dealership. Highly recommend!!!!. read more