Another place that has a lot of pros and cons. The service area does a great job. But you are…read moredefinitely going to pay for it. They charge top dollar for their labor rates. They have a ton of vehicles in stock. Both new and used. But they aren't cheap either. I have looked around and I find that Hagerstown Ford is very highly priced. If you are looking to buy either new or used, you might want to check their inventory online before coming to the lot. Check the other locations around and just compare costs. The staff is very friendly and ready to get you approved right away. The inside of the dealership is nice and open and comfortable.

I took a car there for a MD state inspection because they could get me in quickly and were…read morerelatively inexpensive. They failed the car and quoted me $5000 in repairs to get it to pass. Some of the things on the report didn't seem right so I took the car to another shop for another inspection. The car passed with no problems. The other shop went through the paperwork that Hagerstown Ford gave me verified that NONE of the things that they said needed to be done were correct. Hagerstown Ford is either incompetent or full of scam artists

Wanted to give 41/2 stars but you can't. I never give the max because there is always room for…read moreimprovement. Kaitlyn did a great job with everything. And I had fun with the money man (sir). Joe

The tacky dealer stickers they put in the back of your purchased car (aka dealership tramp stamps)…read moreare extremely hard to remove without damaging the clear coat. It's as if they're superglued onto it. If I'm your customer, and I'm buying a car from you, my car isn't your billboard to advertise on. Putting a license plate bracket with your dealership logo is ok, but putting something on almost permanent such as this only shows how trashy your dealership is. Reputable dealerships do not put anything more than a license plate frame with their logo on it.

While the facility appears new and vacuums are free to customers, I always seem to have problems…read morewith the monthly club scanning process. I purchased the monthly membership for convenience but the system does not recognize my license plate. I spoke to the front office and they gave me an alternative windshield sticker to use, however, their system STILL does not scan it. I ended up having to purchase a one time wash because I was holding up the line trying to get my plate to scan and they refused to refund me the money. While I'm sure others have a great service and no issues, every time I came here, it was always something to deal with.

Consistently beautiful landscaping really stands out in an otherwise unremarkable commercial area…read more Employees are always courteous and helpful and maintain the robotic carwash equipment perfectly. Does a great job on my car everytime. Highly recommend.

We were on the road headed from up north to Nashville in our RV and had an emergency problem with…read moreour tires (caused by another company's non-alignment). They fit us in and promptly did a great job on replacing our two front tires in a hurry and got us back on the road. Much appreciated and grateful. Everyone there was super professional and helpful. Can't be more thankful or recommend them enough!

My low tire pressure light came on and I thought it was just from cold weather. The next day my…read moreco-worker spotted a hex-head screw in my front driver side tire when parking next to me. I went over to Rice Tire on my lunch break and was so happy with the service. My car was done in 45 minutes. I still had time to get food! The price was very fair, which is a big deal when you're struck with unexpected issues like this. Plus the guys working were all very friendly.

They are a great bunch of guys. Customer service is top tier. That's what I like most and they're…read morevery honest.

Fast service at a good price. Got me back on the road for trip. Good communication and good work.read more

This is my go to spot for servicing my car. They are not the cheapest but I would much rather have…read morean authorized dealer service my car than a "backyard automechanic shop". They are courteous and professional and provide advice in handling my car even if it may mean going to another vendor for more afforable pricing. There is a waiting area with coffee, pop corn and occasionally cookies. There is also wifi for those who have to work while they wait ans television for your entertainment.