Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

I'm a hard grader. I only give out 5 stares if I feel like an employee went above and beyond…read more What a relief! We had a problem with our Trane HVAC system. Ricky from Swansboro Heating & Air came and started figuring things out. On his first visit, he found a tiny leak in one of the freon copper lines. He patched it up, refilled it with freon, and thought the system was fixed. But he didn't think it was completely done. Before he left, he asked to be called when the HVAC started blowing heat again. Two weeks went by, and the HVAC system switched to heat on its own and started blowing heat. I called Ricky and left a voicemail. He called back within two minutes and asked me to check a few things on the system. I wasn't expecting what was coming next. He said, I'm on a service call. I'll be there once I finish up here. Yep, true to his word! He was troubleshooting the system within an hour. Talk about customer service! You don't get service like this at any of the corporations. Now Ricky was able to narrow it down to one part. An expensive part. Ricky looked up my serial number, and the part was covered by the factory warranty. Today, July 8, 2026, the part was installed. Tip my hat to Swansboro Heating and Air, serviceman: Ricky. We can't forget Trane HVAC systems for the great warranty and products they produce.

I would avoid this company at all costs. I had to replace all of my units in less than three years…read more They have only one service tech. Every single service call has created additional issues. Have had the same 3rd floor system fail for three straight summers. They have cost me thousands in rental refunds. I used them when I built my house new in 2018 and it's been nothing but constant problems. They are very nice and often apologitic and I have blindly stuck with them. It was a huge mistake. There are other better options.

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

Mr. Satterfield and his sons are THE BEST!! They installed a new HVAC for me today. They are…read moredependable, hardworking, courteous, and so nice! Their prices were the most reasonable among the several companies I researched. If you have HVAC issues or need a new one, you can't do better than Airflow Masters!! They bring a wealth of knowledge and experience with them! Win-win!!

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

--Prompt, professional and courteous - I can't say enough good things about the team at Carteret…read moreHeating & Cooling Company. --When our air conditioning went out overnight during the hottest week of the summer, we called on Friday morning fearing we would be put on a week-long waiting list. After speaking with April, she had a service tech at our home that very afternoon to diagnose the problem. Despite a faulty motor, Caleb was able to get our unit up and running as they waited for the replacement part - we never went without air conditioning as the temps soared into the 90s. --When the repair part arrived the following week, Crystal called to alert us and immediately sent a service tech out to swap out the bad motor. Ian had the new motor installed in less than 30 minutes and offered up some suggestions for maximizing our HVAC system. All of the diagnostic and repair pricing was shared up front and payments were easily made over the phone. --They've earned a customer for life.

I can't tell you how their work was because they never showed up to fix the AC…read more Our service was for our AC and it was submitted as urgent. On Saturday. This company never called even once. Instead they texted but not until after 7pm in the evening so at that time my husband and I finished dinner and were getting ready for bed. He sent a total of w texts 2 texts to both my husband and self all past 7pm and once after 8pm. We requested he call during the day (you know- the professional thing to do). He did not. Then via 1 of the late texts he agreed to come yesterday (Wednesday) bw 12-2pm. He didn't show up or call. If I had hired a real professional company that knows how to operate a phone, behaves like professionals and shows up when they say i would not have had to go a week wo AC. I wouldn't recommend calling them they neither answered the phone or picked up the phone to call.

Mr Perry was very knowledgeable and affordable. He fixed our unit and explained everything to us…read moreand answered all of our questions we had. Great customer service skills as well. I highly recommend his company

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.

Jason, the tech, and his partner were wonderful. They worked quite well together to service my two…read moreac units. I have a semi annual service agreement and I am always pleased. The tech are smart, trained and efficient. They are personable and easy to work with.

Absolutely by far very professional and easy to deal with. I called and they had a tech come same…read moreday. Also the tech Dan Eller was outstanding very professional and down to earth. By far highly recommend this place if all the techs are like Dan I will definitely use them for my HVAC needs. ***** for Dan Eller and very cost effective.

gregg antonelli/antonelli Comfort Solutions, 2896 Hwy.24 Suite G, Newport NC 28570 is hands down…read morebar none the WORST person/company I've done business with in the past 29 years!! I purchased the Goodman heat pump (model #GSZ140301) and air handler (model ASPT37B14) with the Asure ten year parts and labor warranty from antonelli Comfort Solutions. It was installed September 24, 2021 by antonelli's employees (Shannon and a helper) but the heat pump has never operated correctly since the day it was installed. When the unit was installed it wasn't cooling properly so I called their office and antonelli came to check it. He said the unit was low on refrigerant but it was on the other truck and he would send Shannon by. When Shannon checked it he said he couldn't get a reading on the low pressure side. I'm not sure what Shannon did but the unit cooled better but it wasn't long before we needed heat. The unit wasn't heating the house so called antonelli's office again and they sent Shannon back to check it. Shannon said he had failed to connect a wire and that's why the unit wasn't heating.. I don't know for a fact what he did but we got through the winter. Summer of 2022 the heat pump cooled very poorly but I couldn't get antonelli to return my numerous calls or send someone to check it. The 10 year warranty requires an annual inspection of the unit so I was able to antonelli to do that on September 16, 2022. antonelli told me the unit was a half pound low of refrigerant so he said he added that amount. He was at my house a total twenty minutes so obviously he didn't do much of an inspection! In July 2023 the unit was cooling very poorly again so after numerous calls antonelli came to check the heat pump on August 10th. He said the unit was a pound and a half low of refrigerant so he said he added that amount. The next day I received a bill from antonelli in the amount of $101.41 for the service call. I wrote antonelli on August 12th to dispute the charge because I have the ten year parts/labor warranty and for a new heat pump to be low on refrigerate twice in 22 months had to either be a problem with the equipment or the installation. antonelli never responded to my letter. I called his office seven times leaving messages with his office worker (Melissa) and on his voicemail but he never called me back. (About two weeks after I posted this review antonelli unexpectedly sent me a refund check for $101.40. Written a the refund check was "refund for check #**** customer has labor & parts warranty). While I'm glad I finally got my money back it does beg the questions why did he charge me to start with? and why didn't he reply to my letter disputing the charge?) I literally spent months trying to find another HVAC company that would except the warranty. When I finally found one I immediately cut alllll ties with antonelli. When telling someone of the problem I was having with antonelli they said "well maybe he's really busy" to which I replied he made time to cash my seven thousanddddd dollar check by God he should made time to call me back!" It's reprehensible that antonelli didn't respond to my letter, my numerous phone calls or correct the problems with the brand new heat pump/air handler I paid him for, so yes he's the worst person I've done business with in the past 29 years!!

From the owner: One call and we can take care of all of your heating and air conditioning needs. From service and…read moreinstalls to air duct cleaning, preventative maintenance, and gas appliance repair. The last call you will have to make!

Highly recommend Down East! They did a thorough job of diagnosing and explaining multiple issues…read morewith my HVAC. Much appreciated the expertise and thorough explanation of issues and solutions! Great job, especially by Louis! Many thanks!

I have called 4 times and left three messages. No response at all. After reading the reviews others…read morehave left, it seems like I am avoiding a headache anyway. I will find someone else.