Let me start by saying I'm sure she'll have some friendly explanation in response to this review…read more However she just hung up the phone on me, when I called back she did not answer. She is Jamie, apparently she is the boss, very unprofessional. I included a collage of my hair drama with these folks. I went to see dezzy, really nice girl really talented just didn't turn out how I wanted. I started with a light blonde hair, showed dezzy a picture of a white balayage. Ended up with super gray hair and some purple tints too. She invited me to come back for a clarifying shampoo which just turned my hair to a regular blonde. No bleach or white anywhere. When I told her I wasn't happy with the hair, she wanted me to speak to her boss so I knew what was coming. Jamie informed me that blonde is not a color and that sometimes they can't lift to that high pigment of bleach blonde because it's not good for your hair. That's all well and good but she should have told me this before she did my hair. MIND YOU IT COST $200. It would have been better for her to be honest and tell me "you know I don't think it's going to come out that color" or "I don't feel comfortable processing your hair so much to get it that color", "it's not natural". But she acted like it was all good and she could do it. When her friend was helping her blow dry my hair the second time around she even said, "it's still gray". So when I called to talk to Jamie (the "boss") about all this she explained why she couldn't get it white and I explained that's understandable but she should not have done my hair if she couldn't get it to the picture, or at least had been honest about not being able to get it that color. Jamie said that they could do another clarifying in 2 weeks but I would have to pay for it, or they can try to get it more blonde and use olaplex treatment that I would also have to pay for. I explained that $200 is not chump change, I'm not a happy customer, and asked what can she do to make this right if I can't get my hair colored again or it's not advised to get it colored again and I would have to pay for it? She said nothing. I explained I'm calling to give you an opportunity to make this right before I leave a Yelp review because I'm not a satisfied customer, I wasn't told that this color was not achievable, I believed it could be done, and Dezzy should have been honest up front. And Jamie hung up on me. I called back and she didn't answer and I left a message stating "I was just checking to see if you actually did hang up in my face, and you did." Extremely disappointed in the service, extremely disappointed in the customer service that is non-existent, extremely disappointed that I paid a lot of money for something I didn't want. The good news is I never have to go back and deal with that person who calls herself a boss. Look forward to seeing what you have to say to this Jamie, I'm sure you'll spin it to make you sound professional. That's how you conduct your business? I feel bad for you.

Update 1/30/16:…read more Jamie has by far the WORST communication skills I have ever experienced with a stylist. This is not someone you want to touch your hair if God forbid she makes a mistake. She left me with very spotty dye job that was noticeable from multiple angles, then straight ignored me hoping I would just "go away" pictures are attached. She will guarantee her work, then straight up DITCH OUT on a color correction apt set by herself. Zero instructions on how to enter the locked building after closing hours. Left me out in freezing temps knowing I took uber to her salon, I call right at 8pm (her work line that is the only one available) waited about 15 mins and sent a text letting her know that I was waiting in the Filipino food place across the street because it was so cold. 8:30pm rolls around and I started to get that gut feeling that she was a no call/no show on her own client. Never have had that happen before. Called her the next day only to be ignored for about 4 days straight. After the horrible treatment I was receiving, I decided to pop into the salon unannounced hoping to catch her and discuss what had been going on. She was shocked to see me standing there and I just threw up my hands and said "What happened Jamie??" She didn't have an answer, just that she doesn't always check her work phone, and that she can't be going around tracking down her clients.... B*+@& I had to track YOU down!!! Long story short, I told her I was completely fed up with the horrible treatment I had received on a $300 botched dye job that left me with this ugly hot pink mess and demanded a full refund. Horrible, horrible, horrible service from this woman, when all she had to do was COMMUNICATE with me from the start. Better shape up, because that crap won't fly with anyone paying top dollar that I know of. Good luck to you, and stay away if you want to be able to reach your stylist and not track her down.

I love my highlights! Briahna did such an amazing job with my color! Crown highlights with face…read moreframing and she got my dark brown hair to a golden blond in one session! She's been cutting my hair for years, but this is the first color with her and she really exceeded my expectations and better than anyone has ever done with my hair! I love it! Thank you!

Nice little salon. Friendly hair stylist, just way too expensive for my 15 year old son short…read morewavy/curly hair cut. $105 before tip for a teenage boys haircut ?! That's just way too much. More than what I pay to get my roots done at my salon. Haircut, shampoo and condition AND styling was 30min in total. Won't be going back because of the "non discount for teenage boys" but hair looks cute, just not cute enough for $105 plus tip.....

I reached out to them to make a braiding appointment for my daughter via their webform. No…read moreresponse. I should have known this was a red flag. If someone wants your service and is willing to pay, wouldn't you reach out to them? I call again and was able to speak with a human. They require a $50 deposit before making the appointment. Here's the kicker--you have to go IN PERSON to pay the deposit. They wouldn't let you pay the deposit via Paypal, Cash app or any of the multitude of other 21st century options. I drive to the salon and pay the deposit to make the appointment. I was told I had to buy the braiding hair and I was given a recommendation as to what kind of hair to purchase as well as a recommendation WHERE to purchase. The day before the scheduled appointment, I purchase the hair and had it all ready. My daughter's appointment was today 8/18 at 9 am. I had surgery five days ago, and I didn't want to disappoint my beautiful 8 year old daughter. I made sure we had EVERYTHING we needed for her appointment, I also made sure we were on time. We get to the salon but nobody was there. I left voicemails and texts on both numbers I had available. We waited and we waited. Finally at a quarter after 9 we get a call back from the owner. Her daughter overslept and will be at the salon asap. I kept asking where she lived because I wasn't sure if she lived around the corner or far away from the salon. She lived in NORTH LAS VEGAS! The salon is in HENDERSON! So they expected my daughter and me to wait another HOUR or more for her to get to the salon. Did I mention I just had surgery? So waiting another hour or more when the scheduled appointment was for 9 this morning was not going to happen. I told her I wish to cancel the appointment and I expect a refund of the deposit I paid. She suggested I pick it up at the salon on Wednesday! Apparently time is worthless to her. I said absolutely NOT. She can refund me via Paypal or Cash app, nothing wrong with living in the 21st century. No way I'm wasting any more of my valuable time! The refund was sent via Cash app. Hmmm it would have been nice if the deposit could have been made that way in the first place. I hope they can get it together because I'm sure they do great hair. I just don't appreciate having my time wasted and I don't feel comfortable doing business with those who don't appreciate the value of time. Time is a finite resource.

This is a few days late.... I had a great experience at this…read moreshop, everything was clean and I felt good vibes the whole time. I'll definitely be going back and I would recommend.

Very accommodating and takes her time! Very creative!…read more She made me look like this in a few hours!

Always 5 stars! Yessi is the best. Hair is looking healthy again. Highly recommend. Will be back.read more

Thanks for all your help Aurora! She listened to my concerns and gave great advice …read more Thanks again!

Super nice girl went with her for years u til she started doubling up on her clients in her small…read moreroom. She did great hair color and cuts.

Amazing!!! I booked my appointment for Knotless braids with Srianna and the whole experience was…read morefantastic! Srianna gave me her opinion on hair color after I explained what I wanted/didn't want, she was super nice and professional. The salon was clean and trendy. Srianna also explained how to take care of my new hair style. Highly recommend her!

Takes care of all hair care needs. Relaxing environment and great conversation. Prices are…read morereasonable.

I highly recommend getting your hair done by Mo ! My braids came out so neat I absolutely love…read morethem. Service was fast & the salon is very nice and cozy. 10/10 will definitely be back

Overall, I rate my experience with this shop 2.5 stars. I booked micro braids and sent a photo of…read moremy real hair as they requested. I was told the price would be $300. Since I wanted human hair braids, I also sent a photo of bundles I bought from Amazon. There were no issues with the hair when I spoke to her. I paid a $50 deposit. Appointment Day: My appointment was at 9am, but she showed up a little before 9:30. No big deal. I went and got us both breakfast while waiting. She said the human hair isn't great quality, but she can use half synthetic hair and add human hair on the ends. After finishing the back row, she mentioned it's not a quick process and the cost would be $500 if she completed it that way. I declined and asked what could be done to resolve the issue. She suggested I go get the "Expressions" brand of hair that she started using from the beauty supply around the corner. I left, bought the hair, and returned. I then realized she was calmly complaining about the length of my hair and how she doesn't charge $300 for it. To avoid a poor job and dissatisfaction, I asked her what she charges for this length, and she said $400. I agreed to it, mainly because I drove all the way out there, and she had already started. I also noticed her discreetly stuffing the leftover hair. Next time, please ask if you can keep it. The synthetic hair she initially started using was hers, so I didn't complain. However, don't assume that taking the client's hair balances things out; just ask. I had to pay for that hair AND give you an extra $100. End Result: My hair looks nice (just not worth $400 in my opinion). I allowed her to take pictures of the hairstyle when asked. Just sharing my experience. The lady told me that the photo I initially sent of my real hair, compared to how it looked after a blowout, wasn't the same. That's strange. Maintain consistent prices to encourage repeat business from clients.

I had a great experience at this salon. I was referred by a friend, and our stylist Frankie kindly…read moreworked her schedule so that we could be seen back to back (our original appointments were on different days.) I really appreciated Frankie going out of her way to accommodate us like that, as I was traveling from out of town, and I definitely hadn't expected it, but it worked out REALLY well for us given that our car broke down later ... but I digress! From the moment I walked in, Frankie and the rest of the Smokin' Hot team made me feel welcome and at ease, starting with a complimentary glass of wine (JUST ONE - this is a salon, not a bar after all, what do youse take me for?? Again, I digress.) Frankie listened to my admittedly very abstract description of what I wanted, and combined with the reference photo I provided, crafted a truly exquisite cut! I left feeling very handsome indeed. I will come here anytime I am in Vegas and need to feel my best. My only critique is that *sigh* as an indigenous person, I found the crescent moon dreamcatcher wall art thingy kinda of weird (how exactly does that work even?!?) It was nothing so egregious that I wouldn't recommend this shop to anyone and everyone but... maybe ditch it. Listen to episode three of my show, the ANGR podcast with Sofia Syntaxx (available on Spotify and Apple Podcasts), to find out more ... but that's like, uh, just my opinion... and also my final digression!

If you want a top notch/ homey salon... look no further…read more Walking in, you're greeted by people asking if you want something to drink. The atmosphere is so homey and comfortable. When they wash your hair, they thought about your comfort and made it so your neck isn't messed up when you lay back to have it washed. They are so skilled and talented. I had my hair done by FRANKIE and I will only have my hair done by her! She understood I needed a confidence booster and she made me look so freaking good! You need to come here and go to her