Jayda was amazing! First wax I've ever had that didn't even hurt. She was very fast and friendly…read more Definitely going back!

Very accommodating staff. Willing to make changes to appointment easily. Hours of operation are…read morevery accommodating to most schedules.

I go to another place now, but I think she's a great person. The waxes I towards the end were a…read morelittle sloppy and she definitely doesn't go "all up in there" like most do, which is a little bit of a bummer. I pre-bought a package and was basically paying $40 for just a Brazilian. I asked her twice (last time right before Rona) and she couldn't tell me how many I had left, nor was she available due to weight loss surgery. I wish her all the best but I like communication and a thorough job.

Just a heads up: I don't think she's in business anymore (at least not at this location on Austin)…read more I had scheduled two services online, received a confirmation, and showed up early for my appointment. But the door to the building was locked -- you have to go up the stairs in the back, there isn't another way in to the spa suites. I was standing out in the rain for a minute waiting for someone to let me in. Thankfully, one of the girls in one of the suites had just arrived and unlocked the door. What was interesting is that she was the first one there. Like she had to disarm the alarm and turn on all the lights in the waiting area. For a 10am wax appointment, I found this odd. Doesn't your wax have to heat up? I was trying to give Tonayia the benefit of the doubt....Lord knows emergencies happen. I waited nearly 20 minutes and tried calling Tonayia's 972 # that's on her confirmation email. It's the same # that's listed in her Yelp posting, too. What was weird was that the phone didn't ring. I just got a message stating that this number wasn't accepting phone calls. No way to leave a message. So I emailed her by responding to her confirmation to tell her I was leaving. At this point, I had been waiting over 20 minutes with zero communication. Again, I tried to give her the benefit of the doubt. I have a small business and I know things happen. But 2 1/2 days later, still no response to my email. There's nothing worse than when someone wastes your time. If she does go into business again, I'd highly suggest calling before you head to your appointment to make sure that she's really in the office. Fortunately, Peace Love Wax in Plano (who has a no tipping policy) was able to get me in the same day. I'd suggest going there instead.

I have been going to Katie for several years now and she will forever be my go to when it comes to…read morewaxing!! She is super flexible when it comes to scheduling and gets the job done in a timely manner.

Katie I'm simply stating the truth. You can simply take the advice or leave it. There's no reason…read moreto play keyboard wars with a customer. Your responses alone proves my point. You come off very rude and bias. The attitude is unnecessary. As the customer, I do have the right to speak up. Nobody is using the race card, I'm simply stating the truth. Whether you changed phones or not, the attitude isn't needed & I still have the right to speak the truth. Update to Katie @ 8:37AM: How do you have a personal opinion when this is business related? Once again, you're extremely bias. This clearly is a personal issue that needs to be worked on within yourself Katie. You're practically proving my points. Please refer to your business rather than choosing to attack a customer "personally". Learn to accept the truth and move on. I'm honest enough to state the facts on Yelp. If that bothers you, then try to use your time to work on running a customer friendly business. This has nothing to do with any of the points you've mentioned. You just have poor customer service skills. Maybe you had a horrible day? Who knows. All I know is that you lack professionalism. End of the story Katie. Let it go. Update: 10/15 @ 8:59AM As a "business owner", Katie re-editing your post at every hand hour just continues to prove my point. You're making time to misjudge me when I have all the receipts laid out front. Simply learn to accept the truth or move on. I'm a consumer and I was not happy with the "customer satisfaction" given to me. I do along with many others have the right speak up. Please let this be put to rest and stop blowing up my phone with updates to your post. If you had addressed the truth from the beginning you wouldn't have to consistently review and edit your post. Thank you and have a nice day.

I always receive a great waxing here. Leslie is a great technician, funny and provides great…read moreconversation and does a through job waxing. She is a great asset for this company.

Was headed into this establishment and before I could open the door, I was not feeling the vibe. I…read morewas already ALLSET. One staff member was on her phone and the other was on her phone laying down in the window bench seating. Immediately felt like walking in to inquire would be an intrusion and was looking to add any conflict to my plate. I get that sometimes there is downtime, but it shouldn't look that obvious. The only person that should be laying down is the person that's getting the waxing.....

OK, from a guys perspective and a first timer too:…read more I needed my Chewbacca back waxed before we head to the beach for vacation. I searched Yelp for any ESTHETICIAN that provided men's waxing service. The Wax Haven listed pricing for men's waxing AND Autumn had received outstanding reviews from previous clients. Though I was apprehensive, it was time to nut up and get it done. Autumn was outstanding. Answered all my questions prior to arrival and then very friendly and professional thru out the torture process Honestly, she was great. I definitely recommend her for guys needing back/shoulder/ and upper arm waxing. I'll be back in 5 weeks.

Amazing amazing amazing! I got my arms, eyebrows, and upper lips done by Autumn and she was so…read moregreat. She pays attention to detail and it didn't hurt at all as well. She was also very kind and personable. I've gotten waxes done from many other people, but by far she's the best! I'll definitely be back :)

The first place I went to get my eyebrows done is another salon down the road. When I first went,…read morethey did my brows BEAUTIFULLY and it was only $4. But I went once after growing my brows out for weeks, and I kid you not when I say I left with brows that were shaped like triangles. How my brows looked after I left the salon was SO inconsistent. So given this horrific experience, getting my eyebrows threaded by a new place if at any place at all, was something I was EXTREMELY hesitant to. I've heard a few friends rave on and on about this place, and the only thing that turned me off was the price. With the student discount, it's roughly $3 dollars more. But I will gladly pay them the $3 more each time because of how nicely they thread brows. They give you the liberty to check in and PICK who you'd like to thread your brows! This was such a step up from the last place where I was randomly allocated to the next available threader. They thread so skillfully and they take their time on the client to make sure they can cope with pain/discomfort if needed to! The only reason I wouldn't give it a 5 star rating, is because waiting for your turn on line can feel a little dragged out. Each time I go, I wait like 10-15 minutes to get my brows threaded. But, I do understand that this is due to the level of precision achieved as well as the pacing of the process. All in all, I recommend this place to everyone!

I have been coming here for 2 years now for upper lip, eyebrows, and arms. Everytime I come,…read morewithout fail, the area is left patchy with large spots of hair still left...I don't get arms done here anymore for this reason, because it was just so bad, but the upper lip is passable. This is something I now expect when I come, and I am just waiting for another salon to open nearby so I can go there instead. Additionally, the regular employees have much attitude with certain customers, and ALWAYS stare at the screen when I am paying, to see if I will tip, and have attitude when I do not. I am NOT going to tip for a half done upper lip, and can't afford to tip anyway. Certain customers should expect badtameez remarks from the staff at little things.

Very professional and extremely knowledgeable about Manscaping. I was very comfortable and at ease…read morewhile carrying on an intelligent conversation. I will definitely be back.

Mari, Was such a professional very easy to work with…read more Great first experience. Walked me threw the process. She will definitely have my repeat business. Thanks CBS

Camilla was amazing! Last month was the first time that I got a full Brazilian bikini wax in over a…read moredecade. It was with a completely different company and it was awful! That lady left me in so much pain and it was a terrible experience. So I switched locations and went here instead. So grateful that I got Camila for my waxing. She was thorough and quick and it was nowhere even close to the amount of pain that I experienced last month. If you're concerned about the pain, I highly recommend you see her. I understand consistency will help with pain levels but I imagine I would not have been in as much pain if I would have seen Camila the first time. Her entire process was completely different.

I recently moved to McKinney and was happy to find this wax salon. It's super easy to make an…read moreappointment online. Highly recommend adding on the eye mask which is an added perk & relaxing. Melissa is incredible and always request her.