I almost didn't leave a review but because of the weird experience, I wanted to post this review as…read morea caution to others... I tried to book an appointment last month, which ended up being confirmed through a booking site. It made me pay the full amount plus tip upfront before the service even started (maybe because I booked within 24 hours?). I show up to the salon suite which is located inside of a building with multiple service suites. I end up waiting for about 30 minutes before one of the other suite renters asked who I was waiting for. I told them and they said they haven't heard from her (also, it's unclear if the owner of Touch of Elegance is Bridgette Carpenter per the other reviews, or someone named "Denise Carpenter", per the booking site). They gave me her contact number, and I attempted to call it, just to hear one of those phone notifications that go "we're sorry, but the number you are dialing is not in service". Two other shop owners tried to text her for me, unable to get ahold of her. My husband (who graciously waited with me) even found her Facebook account and messaged her, received no read receipt or reply. At this point, I've already been searching for other salons that does relaxers. I finally find one and leave. I ended up having to do a charge-back on my credit card (always book with a credit card for issues like this, folks! I got my $$ back within 5 hours). Still never heard back from her. I hope Bridgette/Denise is okay. I post this to say: maybe get voice confirmation from this owner before paying anything and wasting your time on a service that won't get done. Fwiw, the listing of the business on the site I booked my appointment on (booksy) has now been removed, so maybe the owner forgot she had one?

Bridgett has been my hair stylist for approximately 15 years. Not only is she the best stylist, but…read moreshe very knowledgeable on hair care and treatment. Bridgett can assess the person I am and recommend treatment and hairstyle. I trust her recommendations, which are always on point! I always receive complements on my hair when I leave her Salon and go out in the community. When I leave The Touch of Elegance, I feel that I had a day of pampering, absolute relaxation and great conversation. Her energy is very positive and uplifting. She is the BEST!! DCS

Love T.Nicole! Extremely professional and knows hair. I know nothing about wigs but wanted one…read moreinstalled due to my thinning hair. She patiently walked me through the process. The consultation was helpful and answered all of my questions. The wig took some getting used to but I've gotten so many complements. Clean shop. She's a keeper!

I was in town for my birthday weekend and was actively searching the area for a good hairstylist. I…read morecame across Royalty Beauty Bar on Styleseat and decided to check out their IG page. I was really impressed with the work they did and decided then that I needed one of them to bless my hair with their hands, lol. I called the shop and spoke to Taniya/tnicole (omg my bad if I spelled your name wrong) and she was extremely nice and helpful. She was able to squeeze me in for an appointment with Jade. I was also able to purchase hair from them as well and that was super convenient. Not knowing where I was going, I arrived at the salon a little late but Jade was understanding and still was polite and professional. The salon itself is nicely decorated. One thing that really stood out to me was that a hair wash was still included in the service. Like that's so unheard of now which I don't understand why. Jade did an amazing job on my hair. My hair was laid OK?! I felt like a new woman and received several compliments as soon as I walked out of the salon door. I highly recommend them both. I may have to make some special trips down to Charlotte just to get my hair done, lol.

Best haircut and color ever! I recommend going directly to the owner if you want the best! Staff…read moreis all very nice!

One of the worst salon experiences. The person I was booked with called to ask if I could come in…read more4.5 hours early. I said no since I was working. When I got there, Erin had clearly pawned me off on someone else who was there. The person who I was now supposed to have was actively providing a service to someone else. So they asked a third person to wash my hair. She seemed incredibly nervous. I was told they would throw in an additional service (I think this was to buy time) but don't believe I ever actually got it. Once I get to the chair to blow dry, they put a hair robe on, around the chair, so I'm basically in a straight jacket. It was clear everyone was rushed so someone comes over to help blow dry. She makes a joke that I'm getting "celebrity treatment" - no, you're just trying to hurry this along. The new person who comes to help is going twice as fast, doing larger sections and using 3x as hot of temperature. She helps for about sixty seconds, and leaves my hair wrapped around a brush and leaves. I sat with a brush in my hair for another 5 minutes. Was never asked how I style my hair. She made the decision for me. Whatever was used in my hair, I can't even get my fingers through it. I go to pay and for the 3rd time, the price is different than originally told. When I first went to book it said a blowout was $41. Not STARTING at $41. When I put in my card info and address for billing (for the booking deposit), it seems it realized I was from out of town and kicked up the price $20, now to $61. Found this absurd but needed it done. Now I'm standing at the counter to pay and instead of $51 ($61-$10 deposit), she tells me I owe $53. Terrible start to finish!

Back to your roots is one of the top underrated best natural hair salons in Charlotte NC! The…read morestylist November is tremendously knowledgeable about natural hair care and genuinely a great stylist. I went to her with a crotchet style that I wanted and she recreated my vision flawlessly ever since I have always been going to her and I can tell a difference in my hair it's thicker, longer and manageable. I definitely recommend going for a free consultation!

I had a very disappointing and unprofessional experience at this salon. After receiving haircuts…read morefor myself and my daughter, the salon later attempted to retroactively charge us more because of our hair type--something they were fully aware of before the appointment. I had even provided photos of my daughter's hair in advance, so there was no surprise or misunderstanding. Further, the "master" stylist was very rude and accusatory when he approached me about retroactively charging us. Mind you he was the one I showed the pictures to, as well as the one who submitted the payment slips to the young women at the front desk. Changing prices after the fact is unfair and unacceptable. It also raises serious concerns about discriminatory pricing practices. Customers deserve transparency and honesty, not hidden or after-the-fact charges. I would not recommend this salon to anyone who values professionalism, fairness, and respect.

Super great experience at this place, they took me in as basically a walk-in and completely fixed…read moremy previously damaged hair. It feels so much healthier and looks amazing now. Love this place! :)

I am so excited that Kandice has her own suite. I first found her via IG while searching for a…read morenatural hair stylist to style me for my 10 year vow renewal last August. She was the newbie at Lucky You Salon (the main salon) & I was very hesitant as she was the only stylist with availability which can be GOOD ( because you can easily get an appointment ) or BAD (she had no clients knocking down the door). I took a chance and was pleasantly pleased and deemed her my Natural Creative Style stylist. I keep my standing every 3 week appointment unless I took a month and got braids or something. One day while booking via Vagaro the name was updated from Lucky You to Khemistree Naturals with the same address but a suite number. I got excited immediately for her as she is a great stylist and I know it's awesome to have your own space and get that one on one with your clients. I appreciate that one on one . Khemistre Naturals products are on display in her suite and they cover everything from scalps to beards for men. I highly recommend making an appointment and checking out Kandice for your natural hair needs.

Some things can not be solely explained but they must be experienced. Tracy Riggs Salon is always a…read moreluxury experience from beginning to end- from the pristine and relaxing suite to the tranquil spa sounds to the indulging scalp massage to the stimulating conversation and respectful and timely service. If I'm in the Queen City, this is one place you are sure to find me--it's one of my favorite things...and it's the consistency for me!! #tracyriggssalon #byebyeparabens

I walked in with a vision in my head and some pics of a hair cut that I had found online and she…read moremade it happen. I had been to her salon before at another location, but Tracy had never actually done my hair. Still I would Not have trusted anyone else to do something so drastic to my hair. She was very efficient and professional. I wasn't double-booked and was in/out in a very reasonable amount of time. She is very knowledgeable and while styling my hair told me what products she was using, how to style/maintain my hair. It was a great experience.

I had my very first appointment at this salon after searching for months for a new place…read more What I enjoyed: Free parking in the back, which was convenient. Walked in, it wasn't packed, and I appreciated that -- you could tell they were actually focused on their clients and not just rushing through back to back. They offered me something to drink while I waited and the green tea with lavender was really good!! Mark was my stylist -- he was professional, friendly, and easy to talk to. He gave me a great haircut and one of the best blowouts I've ever had. And I mean that. I have very long, thick, wavy textured hair and a blowout alone never cuts it for me. I always have to follow up with a flat iron. That's a big deal for my hair type. I left with my hair looking amazing and didn't need to touch it. Also the products made my hair smell amazing! I was charged extra for longer hair but I expected it and the price was fair. Most importantly, I felt extremely relaxed and comfortable the whole time. This salon deserves their flowers -- highly recommend.

I came in and had a consult with Chloe and told her I wanted my roots dyed blonde and about an inch…read morecut off. When my hair was done it was dark brown roots and my hair was blonde. She said after she blow dried it she hoped it was lighter. Then she said she could do highlights and told me a price, I didn't want to have to pay for my hair again for her mistake! I wanted my hair looking nice because I was having surgery on Tuesday, June 16, 2026! It will be a 4 to 6 week recovery. I have never had my hair looking so bad. It looked better before I had it done. I am very disappointed and sad. Yvonne