Was desperately looking for a hairstylist in Charlotte so happy I found Jazmin on TikTok. She was extremely knowledgeable, very accommodating and extremely comforting to sit with for four hours during this process. The salon was super cute and comfortable. I am beyond happy with my results!!! 10 of out 10 RECOMMEND! read more

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bad customer service experience. illicit charge. MODERN Salon requires a 50% deposit to hold appointments. I had scheduled a root color $105 service. Literally about 50 minutes prior to the appointment I experienced an attack of the recent parasite infection going around. I felt pretty cleaned out by that horrible experience and I thought well I don't feel that bad. I guess I could still go to the appointment and then moments later I had another attack. And then one more at this point, I thought I probably should cancel the appointment so I called and it was about. 35 minutes prior to my scheduled appointment time. I actually photographed the mess in the toilet just to have evidence that this wasn't an excuse. When I explained my situation, the receptionist felt strongly that I do not come in. And she encouraged me not to come. I said well will I be getting my 50% deposit back? And she said I'll have to ask the manager and have her get back to you. Moments later, Kate, the manager called me. And she explained very firmly that not only would I not be getting a refund but she would be charging me $67 momentarily because she forgot to do it yesterday to hold the appointment. And I said, wait a minute $67? Isn't the appointment $105 so the deposit amount should be $52.50? She said no it's a root color plus the additional money for the blowout., it's mandatory that all of our first time color clients have a mandatory blowout. I said well no one told me that when I set the appointment yesterday Kate said yes, you didn't know because I'm the one who sent the appointment and I remember telling you. I said honestly, if I had to pay for a blowout, I would not have set this appointment for root color. I could've gone anywhere. The prices are just about the same everywhere. Its a Wednesday morning I have nothing planned for this evening. I would not have a blowout for the middle of the week. I have short hair. I rarely need a blow blowout anyway it's so easy to do my hair. She insisted I knew about this and immediately charged my card. I was stunned at how aggressive this was and I said OK if I'm being charged $67 then I'm coming. I will be in. I'll keep the appointment. She said we really rather you don't come today. read more

I've been going to Jackie after my wife recommended her. She is always very nice and does a consistent job. I would say great job but my hair is not much to work with. My wife's always looks great. The Salon in general has a great front desk, is clean and always packed. read more

I visited Modern Salin & Spa for the first time while in Charlotte NC. The salon was clean and staff friendly and helpful. Natella was my Stylist and was fun and highly experienced. She listened to my ideas for hairstyles and provided suggestions based on my hair texture and facial features. I loved the experience and my new haircut! read more

Modern Salon & Spa - Modern Salon haircut day - Nail Salons Near Me - Charlotte, North Carolina

Horrible experience where I got striped highlights, damage, and even had to have color splotches fixed. Took 4 plus hours and I walked out with worse hair than I started and a $300 bill. Manager only offered for me to come back and have them fixed but why would I want to come back to a place that did such a bad job to begin with, especially when I had a senior stylist? read more

I love this place they made sure to give what we wanted. I also really love Ruth and Katie please make sure they get credit. And everyone else was so sweet. read more

I came back to Modern Salon to have Noushin cut and color my hair because years ago, I had a good experience with her and was willing to spend the money to get a great cut and color. Over $300 later, I am left with miserable burned off and broken off hair--because she had to re-process the lowlights because they were literally "black" on my blonde hair and she bleached them back; a useless haircut (that she spent about 5 minutes doing), with no texturizing--no shape. I came back for a consultation because I was very upset. I asked "what about this hair should have cost me over $300?" What can I even DO with it? She did not offer any reimbursement, just an apology and a "treatment." No thanks. So this is the last bad experience at Modern, from a faithful customer and now I'm done. I have pictures so I will find a place to post them. Stay away from Modern Salon. read more

There are countless reasons to enjoy the Modern Salon's services. I have been a client for over 10 years. The salon's front staff is exceptionally good ... lead by the very professional manager, Kelli. The entire "vibe" of the salon is happy and uplifting ! Although the salon is very large... it is fun, relaxing, and so friendly. My most favorite stylist is Noushin... her title should be "Artist"... she has created so many styles for me over the years .. and I am so often asked who does my color and cut. Their prices are totally in line with the quality of the services that you receive. Personally... I feel that I'M WORTH IT!!! read more

I highly recommended Ashley Huntley for all your hair goals :) best blow out I've had - she kills it every time! She's patient, hard working and funny. love my conversations with her too! The space is always clean and is very calming with all the white esthetic. It's newly renovated as well! I give it a thumbs up! read more

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The providers I have seen, for the most part, are great. The front desk workers aren't so great. The "service charge" of $5 per visit is malarkey. First I was told it was for products used. Then it was "clarified" (not really) as the cost of doing business...rent, payment, etc. I thought that was what I was paying for...the service. $65 for a pedi and the $5 for the lights? I asked was it a cc user charge...Nope...the cost of doing business. Will Harris Teeter charge me $2 for bananas and $5 to pay their light bill? Will Wendy's charge me $5 for a single and $5 for their lights ? Nope...it's built into the cost that I'm paying! MODERN SALON ...do better! read more

Just a question. Why do you charge for the stylist to dry my hair? That is ridiculous and should be part of the experience. Not to mention, you charge as much to dry it as you do for a cut. The cut is where the Stylist is experienced not the hair drying. read more

Lexi is awesome. Have had a boring haircut my whole life and recently wanted to become adventurous and I love how it looks. Very professional and quality. read more

Erin Storm was AMAZING! She gave me exactly what I asked for while respecting the length I wanted to keep.

I had a bad experience with Taylor B. She did my roots and toned my highlights that had been done at a different salon. My hair went from medium-light brown with gold highlights to dark brown with pinkish red highlights. Taylor didn't charge for the service and the manager gave me clarifying shampoo to take home. Taylor offered to bleach it out the following morning but I'm afraid of hair damage. read more

Everything was EXCELLENT!!! Taylor B did exactly what I asked and gave me tips when I asked her about what I had planned for my hair. She was so gentle with my hair. Overall it was a very relaxing experience. I will book with her again!!! read more

This is a spa that provides services that you pay for. So why do they charge an additional service charge of $5 on top of the fee you are charged for the service. I had a pedicure and it was great. A basic pedicure is $55, that should cover supplies, labor etc. nope. The extra $5 service fee is a money grab. Shame on you. good thing there are so many salons in Charlotte that don't charge these fees. read more

I was pleased with the results, not so much with the price! I paid $105 for root touch up, and $193 for highlights. Ok, until I had to pay +$80 more for a blow out. Total of $378!!!! + $60 tip. Wasn't for the extra $80 I would be happy. Who gets out of a salon with dripping hair??? It ruins the experience! read more

Great and consistent hair salon in Charlotte! Been around for a long time and the hair stylists are very well trained and always doing continued training! read more

Modern Salon & Spa - Nail Salons Near Me - Charlotte, North Carolina

Kydie Stefano has been cutting my hair for almost 7 years, and I have never been disappointed. She knows how to make my thin hair look full, listens to what I would like and makes suggestions to make sure I am happy with the result. Today I walked in with hair that looked tired, dry and thin. I looked older than I am. I left with shiny, healthy full looking hair! She recommends products but is never pushy. Until I met Kydie, I was very self conscious of my thinning hair. Now I love the style and feel like it looks full and healthy. Thank you Modern Salon & Kydie! read more

Modern Salon & Spa - shoulder length blunt cut - Nail Salons Near Me - Charlotte, North Carolina

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Wow! I was blown away by my experience at Modern Salon & Spa. They offer so many services, including facials, massages, waxing, manicure/pedicure and more! I decided on the 60 minute massage for $100. When I arrived, the employees at the front were very helpful and courteous. I filled out the basic form that shows the masseuse what areas to focus on and how much pressure. Adrienne was my masseuse and she was AMAZING! I told her to focus on my shoulders while still doing the full body massage. She was truly incredible and made me feel so relaxed and comfortable the whole time. I also felt very safe because masks are required during the massage. I will be back for another massage + more services! read more

The one in birkdale so amazing, Riley did my hair just how I wanted but better, the vibe was really calming and welcoming too. Overall I love it and I would go back again! read more

Great value for money, they are really kind to your hair and the environment. You should try them. It was my first visit and I found they are very friendly and accommodating. The finished results are fantastic! read more

They do a good job of taking care of me and the family. The prices are on the high side, even for junior stylists but you get what you pay for. I've been going for a few years and have seen 3 different people. All good and I only changed when the stylists changed their schedule or left the business. read more

Modern Salon & Spa - Nail Salons Near Me - Charlotte, North Carolina

I am so happy that I went back to Modern after several years (my normal sytylist moved to another company). Not only was Eleanor super professional, super talented and an incredible hair stylist, she is also an amazing person. So pleased with the friendliness of everyone there and cannot wait to go back. Eleanor is top notch, I would highly recommend her to anyone who is ready for a change for the best. THANK YOU Modern Salon at Phillips Place and most of off Eleanor! read more

I've been getting my haircut here once a month for the past 10 months. I'm very happy. Prior to coming here I went to salon Cielo in the mall and occasionally would go to barbershops depending on what style I was going for. I love the atmosphere in there and the staff is super friendly. Megan is the stylist that I regularly go to. I definitely recommend her for haircuts, she's great. I thought that I'd have a hard time finding a great stylist and a great place to get haircuts, but that's just not the case. A+ read more

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This salon is awful!!!! Every single time I call up to make an appointment, they are so nasty and tell me I have to wait a few months. The owners and stylists are all losing $$ and they don't even know it? After numerous phone calls, I can get a "nice" person to schedule my appointment and pay over $100 plus my generous tip to get my hair done. Should I have to waste my time arguing each time so that I can pay them! Never again. All stylists should run and earn more $$ somewhere else! read more

Alesha saved my hair from a bad dye job. I couldn't thank her enough. Then a few months later I went back and she did my hair again. I LOVE the way my hair lays and love the natural way my color and highlights blend. I am thankful for ya girl! read more

My stylist - Kydie Bennett did a great job with my hair layers! My hair is pretty coarse and dry. She gave me suggestions to keep up and suggested medium - long layers. I would definitely come back to Kydie for my next hair appointment! read more

For years i have enjoyed going too Modern Salon at Phillips for my hair and have loved each hair expert there. Never have had any issue there. My recent poor experience has been with the manager, Kelly. She has made my last few visits extremely uncomfortable due to her unprofessional, rude, demeaning, and cold demeanor. I will not go to a high quality salon and pay good money where someone treats me with pure disrespect. I have decided to start going to another more friendly and warm salon where i feel like a client and welcomed. read more

I got my hair cut here about a month ago. During the shampooing my scalp began to feel a little tingly but no biggie. By the time I sat in the stylist's chair though it felt as if my scalp was on fire. My ears were bright red and anywhere else that the wet hair had touched my face turned the skin bright red. Clearly I was having a bad reaction to their Aveda-only products. The stylist got very concerned and, appropriately, brought over the salon manager. The clearly unconcerned heard-it-before manager said that she, too, had a bad reaction to their products as did some other customers and that I "might want to take a Benadryl" when I got home. End of story! Not "how can we make it better for you?" Not "Oh I am so sorry this happened!" Take a Benedryl. That and they charged me full price for my miserable experience - maybe they felt that they had to recoup the cost of rinsing my head again? Any service professional that doesn't understand the importance of customer service will not get my money again. read more

When I moved to Charlotte I had to leave my beloved stylist in Kansas City who knew my head like I know the back of my hand. A lapse in judgement resulted in me going to the closest salon where I moved to in Charlotte. BAD IDEA. That salon shall not be named. (It wasn't Modern.) When I described what I wanted, the result was a TETRIS CUBE, or a LEGO MAN shape. Choppy, block-like and did not blend at all. There was a distinct LINE as to where the top layer ended, and where the bottom layer was. After getting great reviews about Modern, I hit up one of the best stylists, who cost me $80 but slowly, over the course of a few months, blended and fixed my SQUARE HAIR into something presentable. My stylist was great. We didn't really have any chemistry...but I was satisfied with her work. However...a few other things about the salon in general bugged the heck out of me. Modern Salon at Philips Place is gorgeous. Bright, white modern and clean. But the service in the salon varies depending on the day. I've been in when I'm immediately offered a beverage...other days I get icy stares from the ladies at the front desk. The Stepfords don't make any effort to keep me as a customer and book me 6 weeks later. Other days, the staff are fine. Overall, I like to have chemistry with my stylist and feel welcome. To build a relationship with the salon. To chat and swap stories and have stylist therapy almost. Sometimes I feel there's a pretentious air about Modern, and I came to dread my next appointments. Great hair wasn't even worth the uncomfortable feeling of walking in. TIP: They don't accept credit card tips here, or at least that's what one of the blank expression girls told me. read more

For the record, not all Asian chicks have fabulous, jet black, silky, down to her butt hair, and obviously I'm one of them. After 2 trips to the hair school, I believe it was time for me to treat my mop of hair to a decent place. I've been on and off going to Modern Salon since... well, since I had this thing called disposable income (hahaha... what a concept). This location has moved since I last came here. It's now closer to the movie theater. The space is still nice and open and bright. I was promptly sent to the sitting area. I didn't have to wait long to see my stylist, which was perfect since I took my lunch break for my beautification and I was praying that she wasn't behind on her schedule. This is more of a trim/fix than a real cut. My hair has so many different layers and they were growing oddly. Faux mullet (or is it neo-mullet) just isn't a good look for me. My stylist (I wish I can remember her name) took the time to explain to me why my hair was doing odd things before the shampoo. The shampoo chair was awesome, it tilted back with a push of a button. I love getting my hair washed by someone... one day I'm going to have my own shampoo boy (a hot one at that), I swear. The cut was simple. We played with the bangs a little longer than I could afford, so finally I told her to just chop it. She informed me that I can go back for complimentary bang trim while growing the rest of my hair... how awesome (and economical) is that! Being a junior stylist, my cut was $35, and I say it was worth it. read more

I've been a client at Modern probably a dozen times over the past few years. This was my first appointment with Kris A. I requested a Junior Stylist, and was placed with Kris. We talked about what I wanted at the beginning of the appointment - and what I didn't want. And then... she proceeded to pretty much refuse to do the layers I requested. She also styled my hair using a round brush. I explicitly explained that I would not ever style my hair using a round brush, and that I didn't like it done that way. I wanted my (natural) wavy hair cut in a layered shoulder length cut - and I left with terrible straight, flipped up at the ends, dated hair. Modern it was not. Kris asked all the right questions - but clearly didn't listen to the answers. That, or she didn't care. I'm not sure which is worse. I was happy and excited at the beginning of the appointment, and I felt completely deflated by the end. My hair is shorter, but I could have done that myself. It was a financial "treat" for me to attend this hair appt; and what a waste of my money it was. I won't be back. read more

I just had microblading done by Kristen Carbone and couldn't be more thrilled! Kristen is an amazing artist and such a professional. My eyebrows have been thinning for years and I've had to draw them on before I'd even think about leaving the house. I can't get over how full, natural and glamorous they look now. It feels like my entire face got a refresh. Kristen is incredibly good at what she does and if you've ever thought about getting this done, then I would highly recommend going to see her! The entire process was just fantastic. read more

I heart Modern Salon. An amazing value - got a great haircut and a relaxing (didn't realize that was possible) eyebrow wax here yesterday... only $65! Lesley gave me the exact haircut I was looking for, all while fixing the goofy layers I was growing out from my last busted haircut. The service was fantastic... as long as I am in Charlotte, this is the only place I will go. Tip - they do not let you put tip on the credit card, so make sure you have cash with you! read more

Customer service at the Phillips location of Modern Salon is over the top excellent!!!! This past Wednesday, 7/20/16, I had driven back to Charlotte from PA (second day of a two-day drive from upstate NY). I had a 7:15 pm appointment with Liza at Modern Salon. I also had an interview scheduled for the next day, early afternoon, that I needed to be my best at. I arrived at Modern in Phillips Place, strange that there were no cars in the parking lot for the complex, and everything around looked a bit dark. Went into Modern Salon for my appointment, and the stylist came out to tell me there was no water (hence the reason everyone was gone and the salon was empty). I told her I had an interview the next day, and really needed to get rid of my sparklies. She talked with the manager and they thankfully decided to do my color and cut, and use jugs of water to rinse it out. Kind of cool being the only client in Modern at Phillips Place. Liza did my color and then took me in the back to rinse it out. She apologized numerous times for the coldish water. She did my cut afterward and they then comped my cut for the inconvenience of no water. The vast majority of places would have turned me away due to lack of water. They realized my situation and went many extra miles to make sure I was ready for the next day. I cannot say enough great things about their customer service. If you're not a Modern client, you should be. :) PS Also, their Organic Pure Care hair care line from Italy is amazing!! Particularly for us curly girls. So glad they've brought it to the US! read more

Stopped in for a simple cut and color - very scary experience- the "stylist " didn't have a clue !! High price for very inferior service !! Also felt front desk employees need an attitude adjustment!! All around bad experience!! read more

I started going to Modern in June when I moved to Charlotte from the DC area. My family owns an amazing salon in the DC area so I have very high standards when receiving any salon services. I've also never gone anywhere else for a haircut so I was a little nervous going somewhere new. When I called to make my first appt, the receptionist was very nice. She asked about my budget and what I was looking for. She also explained their different levels of stylists that I had to choose from. The salon is clean, bright, and smells great (thanks to Aveda products)! My stylist, Siobhan, is so nice and always does an amazing job! The front desk staff have always been nice as well. read more

I really like Modern Salon. My 1st time going I had made an apt. with Myra for a cut and color. I didn't know anything about her and I was nervous because my hair is kind of my "thing." And if you get a bad haircut, you have to wait to make it better. Well turns out Myra was great, a really sweet girl and she knows what she is doing. That first time there I was coloring my hair dark brown and I discussed with her what would I have to do to get back to my natural dirty blonde color when I got sick of being a brunette. She explained what we would need to do and a little over a year later we started on the process to bring it back to blonde. It was definitely cheaper to just get cut and color then the highlights and cut, but she does such a good job and I always get a lot of compliments. And I can let it go for longer in between touch ups. Also of note, my first time here the receptionist didn't let Myra know I had checked in and so there was a bit of a misunderstanding and I was left to sit for a while. I approached the desk again after waiting 20 minutes and told them I had a flight to catch in 3 hours, would we be able to start soon, if not I had to leave. Well Myra was so apologetic and she felt awful that they kept me waiting. I did get out of there a bit later than I would have liked, and I did find myself running to get into the airport, but I did make my flight. But the best thing was, I got a gift certificate in the mail soon after for either a free massage, pedicure or facial with any other service I had. I thought that was a really nice touch and I used it for a pedicure after a haircut on another visit. read more

If you have hair, get your booty to Modern. One of the worst things about moving is having to find a new stylist. Before I moved to Charlotte, I had my stylist do an all-over color to bring me back to my original hair color and wipe out my years of highlights so I didn't have to find someone right away after moving for upkeep. After a year and a half, I finally decided to brave the daunting task of finding a new salon so I could be back to my blonde alter ego. Girls in my office had been recommending Modern for months, but I decided to take my chances elsewhere. Bad choice. After 3 sub-par highlights, I looked like a tiger (in a bad, orange and streaky kind of way) and gave in to their insistence that I try Modern. Man, do I feel silly that I wasted so much time and money at other salons! Sandy, a stylist at Modern, was not only one of the nicest people I've ever met, but she did an outstanding job on my hair. She understood exactly what I relayed to her and went above and beyond in doing a deep conditioning treatment and explaining what we could do next time to make my hair look even better. Sandy is a true professional and really listened to what I was saying about how my hair reacts to different things and they way I like it to look (unlike the other places I had gone, hence the tiger-head.) After a wonderful head massage during the deep conditioning treatment and a fantastic blow-out, i was on my way to face the world looking 100% better than when I walked in. I would recommend Sandy's services to anyone who wants to look fabulous. read more