Here is a more extended, thorough, and highly polished version with stronger detail and flow while…read morestill keeping it professional: I am writing to formally express my dissatisfaction with the experience I had during my most recent visit to Koko's braiding shop. As someone who has been a returning client and has genuinely appreciated the service in the past, this experience was not only disappointing but also frustrating and unexpected. To begin, there was a significant issue regarding payment that immediately created confusion. Upon arrival, I was informed that Cash App was not an accepted form of payment. This came as a surprise to me because, during my previous visit, Cash App had been accepted without any issue. At no point prior to my appointment was I notified that there had been any changes to the shop's payment policy. I completely understand that businesses may update their policies at any time; however, it is essential that such changes are communicated clearly and in advance. Proper communication ensures that clients can come prepared and helps avoid unnecessary misunderstandings or inconvenience. Had I been informed ahead of time, I would have made sure to bring an alternative form of payment and the situation could have been avoided entirely. Unfortunately, what could have been a simple misunderstanding escalated unnecessarily due to the manner in which it was handled. When I attempted to explain my confusion and clarify the situation, Koko responded in a raised and aggressive tone. I felt that I was being spoken to disrespectfully, which made the interaction uncomfortable and upsetting. I was not argumentative or confrontational; I was simply trying to understand the situation and find a solution. As a customer, I believe it is reasonable to expect to be treated with respect and professionalism, even in moments of miscommunication. Rather than working toward a calm and respectful resolution, the interaction intensified, and I was ultimately told not to return to the shop. This response felt excessive and unprofessional, particularly given that I had previously been a loyal and satisfied client. In addition to the payment issue, there were also concerns regarding the level of service and professionalism during the appointment itself. Koko arrived late to her own shop, which caused a delay in the start of my appointment. Timeliness is an important aspect of any professional service, and arriving late without proper communication or acknowledgment can create a negative first impression. As a client who arrived on time and prepared for my appointment, this delay was both inconvenient and disappointing. Furthermore, I was instructed to begin taking down my own hair upon arrival. While I understand that some stylists may require clients to come with their hair already taken down or may charge separately for that service, this expectation was not communicated to me beforehand. Being asked to do so unexpectedly placed me in an uncomfortable position. Additionally, I was not provided with assistance while taking my hair down. Instead, Koko appeared to be resting rather than actively engaging in the service. At that time, there were no other clients present in the shop, which made the lack of assistance even more noticeable. I felt that, given the circumstances, a higher level of attentiveness, effort, and customer care should have been provided. This overall experience was particularly disheartening because it contrasted so strongly with my previous visits. I had genuinely enjoyed coming to this shop and had developed a level of trust and comfort based on past experiences. However, this visit significantly changed my perception. The combination of poor communication, lack of professionalism, and inadequate customer service created an environment that felt unwelcoming and uncomfortable. As a paying customer, I believe it is important to be treated with respect, to receive clear and timely communication regarding policies and expectations, and to experience a level of service that reflects professionalism and care. Unfortunately, those expectations were not met during this visit. The way the situation was handled made me feel undervalued as a customer and ultimately led to a very negative experience. Due to the nature of this interaction and the overall experience, I no longer feel comfortable returning to the shop. While I regret that my perception has changed, I believe it is important to share this feedback in hopes that it can be taken into consideration. Improvements in communication, professionalism, and overall customer service would greatly benefit future client experiences and help prevent similar situations from occurring.

Worst salon I've ever gone to! They're rude, extremely pricey, and will rush to finish your hair. I…read morecame in one day asking for a sew-in with a side part leave out and they said no problem. They finish my hair pretty quickly and give me the mirror. It looked terrible! I tried to get the hairdresser to fix it but she kept saying it was MY FAULT that my hair was too thin and yelling at me to pay up because she had things to do. After I told her repeatedly that I wouldn't pay she agreed to try to create a closure but it only made things worse. Then she told me she'd redo my hair. She took everything out and unbraided the cornrows underneath. Next thing I know she's telling me to leave because she and the other hairdressers do not feel comfortable redoing my hair. Mind you I was pretty upset and in tears but left and went to the salon next door. I will not be going back there, and I really hope that business shuts down.

Charlsey McMahon is truly amazing - She's been doing my hair for the past 11 years. She's…read moreincredibly talented, professional, kind, and always brings the best energy to every appointment. She really listens to what you want and makes sure you leave feeling your absolute best! P.S. She gave me the most beautiful color for my wedding and then seamlessly brought me back to my natural color afterward. Both were absolutely stunning and a true testament to her talent!

Sherry is a great stylist. Always does very detailed work. Always leave looking sharp. If you're a…read moreguy looking for a standalone cut and style, I recommend seeing Sherry.

My aunt enjoys coming here for a hair trim every 4 weeks…read more They do a nice job for her every time. It's a comfortable atmosphere where I can sit and watch her get her hair washed & cut.

I called for a short notice haircut for my little boy. I was thankful when the gentleman (Don?…read moreDonny?) said he was about to head out since things were slow but said he would stay. That should have been a red flag. I should have stopped at the barber shop I passed in Rockbrook on my way to Hairtech. I didn't. I asked that all of the length be kept on top, for the back and sides to essentially be shaved. He cut the better part of two inches off the top, leaving very little to style, and didn't blend the sides. It looked like he wasn't very sure how to cut hair. I'm now taking my son to another barber shop to have it fixed. Pictures are of a very wiggly little boy who was perfectly still in the chair when he was getting this butcher job... I didn't say anything about it in the shop because at that point, the damage was done. But this is NOT what I asked for. Oh, and check out this embarrassing "hard part".

Brand new customer of Attitudes. My stylist/colorist is Bre. I met her weeks ago when she came into…read moremy store while i was working and really enjoyed her friendly, kind demeanor. I had been looking for a salon home since I moved into town less than a year ago, but didn't want to pay an exuberant amount for underwhelming results (I won't name names, but if you have played high end salon musical chairs you catch my drift). Bre certainly had her work cut out for her. My signature color and style is difficult for newer cosmetologists who don't have a lot of heavy experience creating a healthy platinum blonde. I figured it would be excellent practice for her. While my desired result took two visits, Bre never gave up on trying to get it right. I admire her courage, her proactiveness in researching for a better and more skillful way to do things when we didn't quite get there the first session, and the 100% open communication she holds with me via cell phone if I have ANY questions or concerns. The ONLY complaint I have with Attitudes is that they lack any sort of cold beverage to offer their customers. Bottled water, soda, whatever. It's not a huge deal, but it would have been lovely to sip on something other than a pot of coffee. I don't see this as being an over the line accomodation. I would also like to give another stylist a review, Bradley. Bradley cut my teenage son's hair a few days ago and did an EXCELLENT job. Took him as a walk in without making us wait very long. Very pleased. We will patronize his services again in the near future, as my son adores his cut. In closing, I will continue to see Bre for all my color/style/cut/waxing needs. She has earned my business.

Love Attitudes hair salon. Lisa always gives me a great cut and always has fantastic tips to…read moremaintain a great look. She has taken the time to get to know me, and understands my preference for low-maintenance style. LOVE her!

I've been coming here for 8 years, and my stylist has always been fantastic. Unfortunately, the…read morefront desk communication has declined to the point that I can't continue coming. At my most recent appointment, I waited 20 minutes past my scheduled time with no update. When I finally got up and walked around, someone apologized and explained that the previous appointment had been scheduled incorrectly and they would be with me shortly. Even after that, I was still waiting with nothing more than "she'll be with you shortly." What I don't understand is why none of this was communicated when I checked in. If I had known there would be a delay, I would have rescheduled instead of wasting time I had planned my day around. This has never been an issue in the past, which makes it even more disappointing. Because of the lack of communication and consideration for my schedule, I'll be going elsewhere. I truly hate to leave my stylist, but I need a salon that communicates clearly and respects clients' time.

I will admit this review is based on walking in and purchasing a gift card along with my…read moreinteraction with the employees. Upon walking in, I was greeted immediately by a few employees working at the counter. I will say the inside smelled amazing/super clean, and the displays were very well organized. I believe one of the massage therapist was answering my questions during the transaction. Looking at the services available, they have a lot to offer, and I will definitely be trying the massages in the near future.

I had a remarkable lash stylist today. Dana was so enjoyable and did such amazing work. Very…read morepleased. Already booked my fill. Don't hesitate, call now!

Amazing place and people. Excellent skills of the stylist and fun conversations with everyone.read more

Wow, such a phenomenal, transformative experience. I am beyond impressed with my experience with…read moreMelissa at Kinship Salon. She took me from my natural dishwater brown to a vibrant, golden blonde balayage that far exceeded my hopes. (See pics below) Here's the story: Before we started, Melissa and I had a long and detailed conversation where she laid out different paths we could take to get my desired result. She made sure to quote me exact prices for each step, and explained how the different options were likely to turn out. She was good about managing my expectations, and really wanted to not over-sell me on what I might end up with (thankfully we got it exactly where I wanted). Her manner is calm and focused, and she took all the time I needed t understand what we were talking about. I started with a lighter, muddy natural brown hair color with about 6 inches of faded brown box dye on the ends. Melissa applied a lightener to remove the remnants of the box dye then did an intense, calculated balayage. She then used two different shades of toner to address the needs of both the lightened new growth and the lightened dyed sections. I walked out with a blonde that shimmered and looked expensive and natural. I was thrilled. She also suggested a protectant styling cream that I've been very satisfied with. The environment was safety-forward. Melissa and her assistant were fully masked up during the entire process, and sanitized every surface after it was touched. The process was long, but she directed me to take breaks to get fresh air. It felt like my comfort was her priority during the whole experience. I was floored when I saw the result. I tipped 30% and walked out feeling like the best version of myself I'd ever seen. I live out of state, but the experience I had with Melissa will justify making her, and Kinship, my main hair guru from now on. Thank you Melissa for making my blonde dreams come true :)

Pam was awesome!! She was so accommodating, sweet, knowledgeable and performed an ABSOLUTELY…read moreAMAZING transformation on my hair. Pam brought life back to my dull, weighted down and lifeless hair. Wish I lived in the area so I could make this my go to place with her as my stylist!

I have been going to Sandy for many years for all of my hairstyling needs. She works with me to…read moreprovide the styles and colors that I ask for. Also, I am always successful in scheduling appointments. I would recommend hee to anyone who is looking for a great hairstylist!

I have been going to Sandy for 25 years. She always asks me what I want. Same cut? Same color?…read moreShe always listens.