This has to do with the PHARMACY on ZIA RD…read more Terrible. Horrible. Inept. Incompetent. Apathetic. Understaffed. I mean, this is a company that is not serious. If you try to call, and actually get through past the fake-human AI crap, a human will just hang up the phone as if "hey, watch, this will stop them calling!" *click* -- and that might be after being on hold for a half-hour ("press * if you don't want to hear hold music" -- and you press * and the music starts playing again after about 30 seconds of silence). Everything poorly designed, everything poorly executed. Hurry up and just go out of business Walgreens, you're not cut out for this.

Inept pharmacy...almost always late or behind. Looks like a management issue. I want to trust them…read morebut they keep screwing up...

Not again, traveling and this was not a good place…read more Restrooms needed help. Sales on Christmas were not posted at register

The absolute worst customer service I've ever experienced. I understand that the store is short…read morestaffed but there is no excuse to be vulgar to customers.

I like to come peruse the ABQ Collective when I am shopping for a gift! They have a variety of…read moredifferent things to choose from. There is coffee, jewelry, soaps and second hand vintage shops selling records and even cassette tapes. The best part to me is that they are all local. So you are investing in the community and getting unique one of kind gifts. Even if you are not gift shopping, it's fun peruse and get ideas for future birthdays or other gifting. I always have a good time when I stop by.

ABQ collective has good coffee and good muffins! This was my first time here and I was impressed…read more This is more of a sit down have a coffee type of place- they have games and little local boutiques to shop around in. I wish I would have had the time to stay instead of getting my coffee to-go. I got a lavender oat milk latte and the chocolate chip muffin.

I had a couple of questions at the pharmacy. Everyone (there were 3 to 4 employees) behind the…read morecounter couldn't be bothered with a paying customer as they ignored me and went about their work. Apparently loading new supplies is more important than customer service. But kudos to Ify who saved the day. She stopped what she was doing to answer my questions. I needed the pharmacy contact info to transfer my prescriptions from my Walgreen's in CA. Ify took the time to write out the info I needed. She was so pleasant and helpful!! She gets 5 starts....the rest of the staff get 1 star. The cashier was also very inept. She kept me waiting while she waited for some type of approval but never explained why she kept me waiting. She also took a long time for a simple transaction. I'm frustrated that because I use Walgreen's in CA and this is the closest one to me here, I'm stuck with them. Next time I will report my feedback the national Walgreen's chain. Yea, Ify! The rest need to get out of customer service related jobs! It doesn't seem that store management cares about customer service either.

We have been in Santa Fe for a little over a year and decided to use Walgreen's at Airport Road…read moresince we have always used Walgreen's where we lived. They started out rated very low and our experience was very low, too. We looked into moving our meds to another Walgreens in Santa Fe but the rest of the pharmacies in Santa Fe also had bad ratings:( But we stuck with them since it looked like a staffing issue. Our last visits have been a vast improvement, and we think they have moved up to a 4 star. They seem to be fully staffed at the moment. My wife actually got them to answer the phone today! So, they maybe will maintain a 4 or move up to a 5!! Keep up the good change we are now experiencing. Thanks.

Walgreen's has a winning employee. Fabulous shopping experience in the photo dept of Walgreen's at…read moreSouthern & Pat D'Arco Highway 528. Mr. Doug G. helped us learn to scan, resize and print family photos to create an album for an 86 year old auntie. He was patient and thorough in his explanations plus he gave us future ideas for personal gifts with pics as photo books, calendars, etc. Way to go helping customers and expanding the experience to with additional ideas and sales. Then, we are singing his praises today since he called to remind us we had left originals at the store! Who does that today? Doug G. does....thoughtful and professional. Take your business here, now. Thank you, Doug G. for your expertise & follow-through.

I think some of the personnel here needs to better explain to there customers using discount codes…read morehow some of these discount programs work and confirm that the price that they're getting is the best possible price across the different programs based on there Rx type and quantity, most customers are not experts. They deal with this type of stuff all day, but their customer sometimes are ill and just need a little bit of hand holding and empathy not too much to ask I think.

Saturday. June 7, 2025. Around noon…read more I had an appointment at the Enchanted Hills Walgreens for a Tetanus-Diphtheria shot for 9:50 am. When I arrived the tech told me that they were out of this vaccine. I asked why it let me book an appointment if it was out of stock. She told me the appointment database doesn't link to what they have in stock. I think this is ridiculous because people could be wasting time, gas and energy booking appointments for non-existent shots! The tech called the Walgreens in Bernalillo and was told they had the TDAP in stock. I drove there and spoke to Eileen, a pharmacy tech. She explained they weren't doing walk-ins, but they usually do. I asked if they had any openings. She said I would have to check online. I told her my phone wasn't working and if she could book an appointment for me. She said no. I was the only one in line and they weren't busy. She was extremely rude and short with me. She told me to stand aside as another customer had walked behind me. I talked to the manager and assistant manager about Eileen. They told me that there was no pharmacist on duty and that they didn't have the vaccine in stock. So either the tech at Enchanted Hills lied to me or the tech they talked to on the phone lied. The manager even called the Walgreens on 528 and Southern and they were out of this vaccine. To sum up, it seems like all Walgreens do not regularly update their stock of vaccines, the staff are rude and will lie to you, and you will probably waste your time and gas scheduling appointments for non-existent vaccines. A horrible, horrible joke.

Just found out Walgreens can inflate the balloons you buy from them. It was so convenient! The…read moreprice for two 34" balloons were about $17, which is cheaper than other places offering foil balloons. They also can do bouquets. I'll be buying my special occasion balloons from them now on!

I have been a loyal Walgreens customer for years, but what happened at this location was…read moreunacceptable. An employee was condescending, physically aggressive, and discriminatory toward my mother, who speaks English with a Spanish accent. When an insurance issue came up, she ripped the medication from my mother's hands instead of explaining the situation. Then she loudly said, "Come talk to this lady, she cannot understand what I am saying," even though my mother had greeted her in English. This was degrading and humiliating, especially for someone who had just been discharged from the hospital the day before. I witnessed everything from a nearby aisle. When I approached, the employee suddenly softened her tone toward me--but my mother was left embarrassed, confused, and upset. This type of bias and lack of cultural sensitivity has no place in healthcare. Walgreens has a duty to treat every patient with dignity and respect. I will be transferring my prescriptions and will never recommend this location.

This is worst Walgreen's in Abq The rudest people a…read morepharmacist that could care less. So tired of complaining about this store Highly do not recommend this store!!! Get complete new staff in Pharmacy Again prescription not ready sent a text was ready go and only one ready and says come back tomorrow Horrible

Surprised at all the negative reviews. My online orders are always ready quickly and items are…read morealways in stock. When I use the pharmacy, either in-person or drive-thru, my meds are usually ready in a timely fashion. Even if there was a mistake, my prescriptions are usually filled same day within 30 minutes. Been very happy with using this Walgreens as my pharmacy.

Why does it take forever to get a prescription. I went to the drive through sat there at least 15…read moreminutes not one car moved, I was the 6 th car in line. I wanted a pain medicine after oral surgery. I rather deal with the physical pain than the pain of waiting at the pharmacy. Time to change to CVS . I absolutely HATE Walgreens