BE AWARE OF THEIR NO REFUND POLICY WHICH THEY DON'T SHARE UNTIL YOU HAVE A PROBLEM…read more I went in for highlights and walked out with the bottom half of my hair orange. My hair was like straw and definitely damaged. My hair was curled and I didn't notice how bad it was until I got home. I sent in pictures to the manager. I was told to return for them to fix it because they do not do refunds. I did return and after talking to the same stylist. I was told what I wanted couldn't be done. The stylist Sarah had a reason for every mistake and continued to argue with myself and my husband. She stated multiple times. Are you a stylist? Did you go to school for hair? The manager was supposed to call me which didn't happen. I had to call and track down the manager myself who knew nothing about the situation. She was supposed to look into the matter and call me back. She needed to talk to the owner who only owns the business but doesn't do hair. That was definitely a red flag. After waiting several days. I called back and was told by a front desk person not the manager. That because of the way my husband acted. They wouldn't refund my money and if I went through the bank, they would fight it. I didn't even bring the bank up, but thanks for the idea. I went and purchased dye and did my own hair. I wasted over $400 and didn't even get my hair cut for that much money. Just go anywhere else but here.

Back in August I had my hair cut by Noelia and the cut was good which is why I'm putting 2 stars…read moreand not 1. During my haircut, the vibes were definitely off with her but it was whatever since I was there for a cut and deep condition and it was my first time being at this salon that a friend recommended me to go to. I payed, tipped and left. In November I needed my hair cut pretty quickly since my engagement photos were coming up. I messaged her and she didn't respond and left me on read. Since it was starting to become urgent... 5 days later I followed up with saying her if she didn't have any availability to maybe suggest someone else within the salon that she trusts since I needed to get in with someone fast (I've had hair stylists in the past have absolutely zero problem with this if they are booked or it's an emergency so I didn't see anything wrong with putting that out there). She left me on read again. It's March. I thought, hey, I guess I'll try to book with her at this salon one final time before giving up on her and maybe this salon in general honestly. I asked her if she had any availability this coming weekend or how she prefers appointments requested and she responded with "hello I'm sorry I don't have time" That's it?? The salon itself is clean but Noelia is unprofessional. She was not that kind during my initial appointment and then she left me on read not once, but TWICE. Then when trying to schedule an appointment a third time her response was unhelpful. She clearly is either A) very bad at communicating with clients or B) doesn't want my money. Not really sure what I did for her to be so rude.

I went to this salon for a root touch-up with highlights and lowlights. I specifically explained…read morethat I liked the color I already had and only needed my roots touched up. I came in with a sandy/dirty blonde shade, but unfortunately walked out with a completely different ash blonde that looks very unnatural and overly processed. My roots now appear gray-white, while the rest of my hair looks light brown, leaving me with an uneven and very obvious color difference. The result looks nothing like what I came in with or what I requested. In addition, the texture of my hair is now brittle and frizzy, which makes it feel damaged compared to how healthy it was before the appointment. The experience was uncomfortable while I was there, and even more upsetting once I saw the final result. I'm so unhappy with how drastically my color and texture changed that I wouldn't even feel comfortable trusting the salon to correct it. If you don't already have experience with a specific stylist here, I would not recommend this salon.

I went to the salon before my birthday to have my hair colored a beautiful light blonde to match my…read moreextensions -- but this is the result I received. This was actually my second visit, as I had returned to let the stylist know that my hair didn't match the extensions after the first appointment. Instead of matching the extensions, she darkened my entire head after bleaching my hair a second time, which caused noticeable breakage. As you can see, my hair is now a dark, uneven color that I've never had before and really dislike. I was devastated when I got home and even cried. Now I'm left wondering how I can get back to the light blonde shade I wanted without causing more damage. My hair has turned into a dull, rusty brown color instead of the bright blonde I requested.

I went from middle of my back to chop chop with my most recent apt a couple of weeks ago!…read more Only my sister (stylist as well) truly knows my hair and has been doing it collectively for over 10 years, honestly before Coco, no one came close to the level of quality that I had been spoiled with. I've had my hair cut by Coco 3x now and she is seriously a close second and that's just because of the years of time one person has spent on my hair! I have extremely thick, dense, and course Asian / Pacific Islander hair that I know wants to be curly but I haven't figured that out yet - Coco worked effortlessly as though she had been doing my hair since straight out of graduating school. She's the best around and would absolutely thrive on her own or whatever she wants to do in this profession because her work is flawless. She has a soft and warm demeanor and makes you feel comfortable the entire time. And one of the features that drew me to take a leap with Coco, was the online booking! It's a quick & smooth process and I could book it in the middle of the night even ha. I highly, highly recommend Last Chance Salon and book with Coco for any service! I made sure to get her number as I'm following her wherever she goes! Big hugs, thank you for helping me love my hair again! Last Chance Salon is very lucky to have Coco!

I had an appointment here today with the lovely Josie! Josie is a wonderful stylist who's very…read moreprofessional really knows her stuff. From my initial consolation with her I came in with damaged brassy yellow highlights and she was honest with me and fixed it to a more even dimensional color more suited for my skin tone. And nearly 2 years later this is where I'm at now, my hair has never looked better!

I went to this place to get an ombré dark to light and after two attempts I went elsewhere because…read moreit wasn't getting fixed. I was very upset on how I was treated. The owner said my hair looked beautiful. Did the bare minimum to fix it. I ended up going to another salon. And it looked perfect after she fixed it.

Cyndi did an awesome job on both mine and my daughter's full extention installs! It was a 10 hour…read moreday but she never stopped smiling! The entire staff was very accommodating and so personable.

I have been to this location a few times in the last year and it has progressively gotten worse. I…read morewas out of the country for my birthday and missed my birthday gift. I had gone to Sephora and they happily honored giving me a birthday gift so I took a shot to ask here at ulta. I approached the girl at the counter who did not greet me, so instead I greeted her. I asked her and instantly she said no. I thanked her and walked away. I walked around and was honestly a bit grossed out. The shelves were bare, the samples were used and it was just an overall strange vibe. One of the employees asked if I needed help, twice. Finally I said sure can you help me find a red eyeshadow? She essentially told me the clean girl look is in and I wasnt going to find red eyeshadow. I will stick with Sephora.

Went in today around noon to pick up some essentials and decided to look around for new face…read moreproducts because my skin has been very dry. Ana (Mac artist) helped me find products to help my dry skin and made my overall experience amazing! She gave me different options and was very knowledgeable about the products she was showing me. She was patient with me & made me feel comfortable when it came to asking questions. Thank you so much!

Friendly and skilled stylists who delivered exactly what I wanted. The salon was clean and…read morewelcoming, though appointments can fill up quickly. Overall, a positive experience.

Erin is the best stylist I have had in AZ since I moved here in 2021. Her attention to what I…read moreneeded and her expertise is what makes her exceptional.

Tylynn did a fantastic job! I have a lot of anxiety about getting my hair trimmed, and she was so…read morekind and understanding! went above and beyond to make sure I was happy with my hair. Thank you!

We love Elizabeth! Service, quality, vibe My daughter would…read moreget her hair done with Elizabeth every week if she could. Great experience!

I recently had a haircut and low lights by Brandy, it was my first time seeing her. She really put…read moreme at ease by spending quite a bit of time at the beginning of the appointment talking about my hair and styles I've had in the past. What has worked, what I'm comfortable trying, etc. I never felt rushed and was happy with the results and her prices. I will definitely be back! Thanks so much Brandy!!

Love my haircut! I highly recommend Brandy Marie. Just moved to the area and needed a stylist who…read morelistens to your needs. I can honestly say this is the first time I've visited a new stylist and walked away completely satisfied.