Perfect spa day from beginning to end! I received a 50 minute facial an 80 minute massage, it…read morewaschefs kiss!!!! Highly recommend if your looking for a luxury spa experience!

I booked a massage at Live! Spa hoping for a relaxing experience, especially being 36 weeks…read morepregnant, but the entire process caused me more stress than relief. My original appointment was scheduled for April 16, but when I arrived the receptionist could not find my reservation. My best friend, who booked it for me, eventually helped them locate it, but by then my appointment time had already passed. I was told it would be rescheduled for April 22 at 12 PM. When I returned on April 22, another receptionist, Precious, told me there was no appointment in the system again. I was then told my original holding fee had already been used, but I could receive a refund after speaking with management if I placed another holding fee for a new appointment on April 23 at 2:30 PM. After finally attending the April 23 appointment, I asked about the refund I had been promised and was then told by another employee that I could not be refunded even though all of these issues were caused by staff errors, not me. I came for a massage to relax during the final weeks of pregnancy and instead left feeling frustrated and more stressed. The lack of organization, poor communication, and conflicting information from staff was extremely disappointing. A spa should be peaceful and professional, but this experience was the complete opposite.

I arrived about an hour early since the website recommends coming early to enjoy the spa's…read moreamenities. I'm so glad I did. After checking in, I was given a tour of the facility and shown the relaxation room, where I waited for my service. The staff also showed me where to find the complimentary beverages, including juice, mint- and lemon-infused water, and tea. I was escorted to my locker and shown how to use it. The locker room was clean and included showers and restrooms. After changing into the provided robe and sandals, I grabbed a refreshing cool washcloth with cucumber slices and a cup of juice before settling into the relaxation room. The atmosphere was peaceful, quiet, and exactly what I needed to unwind before my massage. My massage was with Rob, and he was absolutely amazing. Those hands are a gift from God! He applied the perfect amount of pressure and worked every area that needed attention. I left feeling completely relaxed and refreshed. I would definitely return and would happily book with Rob again.

I forget that this spa is here…read more I came here because someone gifted me a gift card. I was a little bit offended when I got the gift card because I had never heard of this place. Who is Robert Andrew? The drive here from the city is a good 45 minutes drive if you don't have traffic, so add traffic and now I'm driving to the boonies for spa day, the math didn't math. However, I finally made my way to the boondocks and was quite surprised, not quite the spa I'm used to but not bad. They do not have a relax room or at least I wasn't offered that. Not sure if that's because they were busy or I got overlooked. I know relaxation rooms, their "tranquility" room, is likely small as most are but, I'm used to being told to come early or stay late to utilize all amenities. This wasn't done for me. The ONLY thing I love is that this place has couple rooms. Massages for couples, ummmmm YES please. I also love that they have packages for full day services that include lunch. A all day spa day is something every woman should do a few times a year. Not many places cater to this type of service anymore so for me, that's a plus here. Overall, cute spa, clean, and somewhat upscale. I wouldn't drive to this spa for service but if I lived in the area, I would come. Prices are reasonable. 3 stars for me only cause they do not have valet service, it's self parking, I didn't get to use the tranquility room, maybe it was packed, who knows, but if you advertise a tranquility room let your customers use it. If I'm paying 500$ plus for spa services I want full service from the door to the spa table and back! 3 stars but would return!

They were fantastic! Friendly service and beautiful atmosphere. Good pricing and many different…read morepackage offers.

Hi, my name is Paule-Sylvie, i just signed up for 1monyh VIP membership 14days ago, i did enjoy…read moretheir service and atmosphere. My last visit was saturday August 6th, i left @2pm and and i told them that i will be back monday August 8th. i just went there and i saw the sign at the door saying that they were permanently close. I do not know if it's a scam. I just lost 299$. I hope the management will tell us what's happening. my number is 240-423-7073. Thanks.

This was one of the best massages I have ever received! My body needed this massage more…read morethan ever and Keelani made sure all the knots, tightness and soreness in my body was put to ease. Keelani is truly amazing and gifted at what she does. She is so professional and welcoming and the ambiance that she creates makes relaxing effortless. I'm no longer going anywhere else for my services. Key Ellements has just received another loyal client.

I found this location through a Google search, after being not fully satisfied with a corporate…read moremassage chain that was just too impersonal and tight with scheduling. I have an office job and was having a rough week with shoulder pain so I reached out to this business last minute. Keelani respondes promptly and scheduled me for the next day. I have gotten at least one massage a month for the last three years with several different massage therapists in the D.C./Baltimore area and I have to say that Keelani has provided the best one I've gotten to date. I like firm pressure but found it difficult to find someone who could do firm without causing pain--Keelani can! I highly recommend this business.

It is gives us great pleasure to write to on behalf of Eccentrics SPA & Salon and Ms. Lisa Ennis…read more I want to commend Ms. Ennis on her excellent customer service and undivided attention to my needs. It was due to Ms. Ennis's outstanding troubleshooting of my ongoing hair and scalp issues that I was able to obtain a permanent solution. My untimely request was met with accommodation and very responsive behavior by Ms. Ennis. I would like to thank Ms. Ennis for her responsiveness, compassion and unwavering support. I cannot express in words how grateful I am for Ms. Ennis. Having been in the customer service industry for over 30 years, I can identify and appreciate customer service excellence; and Ms. Ennis is Excellence In Motion!

I used to be a regular here and hadn't been there in almost 10 years even though they are across…read morethe street from my house now. When I used to go to this Salon at their previous location the owner was always professional and courteous and did a great job on my hair. Well I'm so happy after years of going other places, this Salon has stood the test of time and remained one of excellent service. I had an appt at 7:30 am and was greeted when I arrived and immediately seen. I got a touch-up and cut. I asked for a short bob and I left out of the shop with the perfect cut. The entire staff works with precision. There is no confusion on what needs to be done because they all work as a team. I will be back for color in a couple of weeks and I highly recommend this salon to anyone.

First time facial with Diana. She was very welcoming and has a lovely salon…read more She paid special attention to my skin - especially since I was dry and it was 30 degrees out! I came away without the rosacea and smooth moisturized skin. Will definitely be back!

I have been a client of hers for over 2 years now and every single experience I've had with this…read morelovely woman has been the absolute best. She makes you feel comfortable and so relaxed for every appointment! She is the only person I will ever trust with my skincare needs.

super fantastic place to massage you're sore body back into tip top shape..Gorgeous cocoread more

I got a deep tissue massage from Nicole and her massage skills were wonderful. She has amazing…read morestrength and uses her whole body to get the knots out! It was painful, but my body definitely felt better after. I ended up buying two more massages and will be going back.

Customer at this location and of Kayla's for 3+ years. Kayla is amazing at what she does. She takes…read morethe time to learn your body and focus on the areas that need relief the most. A+ service from the best at the Gambrills location.

Jamie provided excellent service! She suggested the right treatment for my skin after a thorough…read moreconsultatio.

Went in for a first visit while in town on vacation. Lexington did a fantastic job. She was able to…read morework out my neck pain and got a knot out of my shoulder that I had just learned to live with. I wished I lived closer. I would be a regular.

My husband had a great experience with Skylar. He said that he did a great job…read more They do charge extra for the scented massage oils or the hot stones during your massage, which we didn't like. I had Christopher and my massage was relaxing, but the pressure wasn't consistent. Sometimes it was good and sometimes it was very weak. I did ask a few times if he could apply more pressure, and he would, but again, not consistently.

I have come here at least half a dozen times and have always seen John D. I moved to Bowie from…read moreGermantown, MD about 3 years ago and had tried several other local massage studios with mixed to awful results. I have severe neck and back tension for the last 12+ years with frequent tension headaches and always ask for *DEEP* pressure. At other massage studios I've either had a massage therapist that was not using enough pressure, wasn't focused on the areas I requested, or did not seem to be well-trained to give a massage. And even if I found a therapist at a studio that provided a decent massage, the next time I would get someone else with wildly different (poor) skills, or after circling the "problem areas" on their form or telling the therapist directly what I wanted, I would just get a generic massage over my whole body instead of any focus areas and they wouldn't avoid the clearly marked "avoid" areas. And even if they immediately recognized and acknowledged "your neck is very tense!" I would leave feeling frustrated, still tense, and feel like I wasted money. Or the therapist would use things like their elbows (why?) to jab into me which was "deep" but didn't seem like it was an actual massage technique or if it *was* it wasn't used appropriately, as deep does not = pushing as hard as you can. After dozens of massages over the years I can tell on the first visit if a place is worth going back to. Onto John: From my very first visit here (Sept 2025) John immediately sat me down and asked, what was bothering me? After going through my issues, he'd then confirm "Would you like me to focus on your neck and shoulders today?" and then get to work. John is a rather big guy, (not sure how tall he is but definitely taller than 6'3!) and can look intimidating but he's a big softie! As a woman who mainly preferred female therapists, I was immediately comfortable with John and have exclusively booked with him since that first visit because I can tell he knows what he's doing and I always feel better after my appointments with him. I've also gone to my last several visits in a walking boot (I have an achilles injury) and he's made sure I'm comfortable and I completely trust him to avoid my injured leg and listen to what I need each time. My hips and lower back have been very sore from the walking boot height difference compared to my functional leg and he's focused on that recently at my request and it has helped immensely with my pain. I've always booked 1 hr visits but have considered booking longer visits which I never really have done elsewhere! Elements is more expensive than the non-chain studios in the area, but those places weren't worth the cost anyway! Another national chain (has envy in the name, you know who!) gave me a super lackluster massage in the past so I had been hesitant to try a chain again, but my experience at Elements has remedied that fear! Elements also offers gift card deals occasionally that give a discount which I just utilized for their mother's day specials. I will continue to book with John for as long as he is available at the Crofton location! I've also had great experiences with the receptionist - when using gift cards, canceling an appt after I chose a different day and time, and I've also had her reach out to offer an earlier time when John had a cancellation. The only thing I wish they offered was the ability to cancel your own appointments online but I understand they might not offer that so that people aren't constantly cancelling. A small critique as calling or texting the receptionist gets a quick reply always! Although I have not booked with anyone else besides John (looks like I've had 6 appts with him) based on his skills and knowledge I would bet the other therapists know what they're doing also! I will also consider getting a membership here because I know that I will keep going back :)

I have been trying to make an appointment for over two hours now and the phone line (410) 451-6777…read morehas this recording on it: "Your call cannot be completed at this time, try us back at a later date" What in the world is going on at this Spa? This is absolutely crazy. I do plan on getting a massage but not from this place and I will not ever recommend a Spa that doesn't have a live person answering the phone, hell I would have even left a message if it would have allowed me to. This Spa should be shut down if they don't have the manpower to have someone answer the phone and schedule appointments.