I have acne rosacea and have always felt self-conscious of my skin. Andrea has done such an…read moreamazing job helping me, that I now get compliments on my complexion!!! Andrea is such a warm, kind, and caring person. I highly recommend her!

Excellent eye brow service. I was very spoiled at my last place but unfortunately had to move away…read more This will quickly become my new go to place for eye brow waxing and a future facial.

I love getting facials here. Cameron is the best. It's so relaxing and my skin looks fantastic. I…read morehave a membership so it's a reasonable price. Highly recommended.

Love love love this place! I came here and I was greeted right away by a friendly receptionist name…read moreCarolina. It was my first time and she explained the process and helped me booked an appointment. Carolina was very helpful and welcomed me immediately. I then was introduced to an aesthetician name Cameron. He was amazing and provided phenomenal service! Cameron was fun to talk to and I enjoyed the service he provided. I see myself coming here again due to the professional service and friendly staff!

Norma is truly a wonderful person, and I'm so grateful to have found her. I first had the pleasure…read moreof having her wax my eyebrows over a year ago when she was at a different location, and in just a short time, I built a genuine connection with her. I felt comfortable with her expert suggestions, and when she relocated, I followed! I now travel across town for her top-notch services because she is absolutely worth it. Norma is not only easy to communicate with and highly responsive, but her studio is chic, impeccably clean, and provides such a calm, relaxing atmosphere. I highly recommend her to anyone looking for excellent service--if you haven't tried her yet, do yourself a favor and book an appointment!

Honestly, the best waxer ever, I've been seeing her for years the environment is very nice clean…read moreand welcoming.

I had a really great experience here! I made an appointment and was seated pretty quickly. The…read morestaff was very helpful and friendly, which made the whole visit feel easy and comfortable. The pedicure packages include a lot, and I felt like the pricing was fair for everything that was offered. Definitely good value. They were super busy when I went, so I did have to wait for a bit. I wish when you made an appointment they had someone ready but I'm also used to that at nail places, this one is better than others. I'd just recommend making an appointment to avoid the wait being worse.

Jayla W. 6/11/2026…read more(9:30 AM ENCOUNTER ) I originally went in for a pedicure and selected a blue color for my toes. The nail tech, Ruby, forgot the color I chose and painted them the wrong color. Because I was rushing to another appointment, she told me to come back the very next day and she would fix it. When I called to schedule the correction, Ruby wasn't there, so I made an appointment for 9:00 AM the following morning. Today, I arrived on time and waited over 30 minutes because she was late. During that time, the owner/manager came over, looked at my toes, took photos, and explained they had already been having issues with Ruby. Because I had already been inconvenienced by having to return for a mistake that was not mine, take additional time away from work, and then wait over 30 minutes for my scheduled appointment, I asked the owner if acrylic could be added to my big toenails at no charge as a gesture of goodwill for everything I had been put through. The owner agreed and instructed Ruby to do it. That is when the situation escalated. Instead of accepting the owner's decision and taking accountability for the original mistake, Ruby became argumentative and confrontational with me. At that point, my frustration was no longer about the color itself. It was about the repeated inconvenience, lack of professionalism, being late to a scheduled appointment, and being met with resistance and excuses rather than a sincere effort to correct the situation. The issue could have been resolved professionally, but Ruby's attitude and unwillingness to take responsibility turned a simple correction into an unnecessarily negative experience. I also want to be fair in my review. I previously had my fingernails done by Austin, and I will absolutely give credit where it is due his nail work is beautiful, and I was always happy with the quality of his services. However, I did have an experience where I felt he was unnecessarily rude to both my mother and me, and that interaction ultimately led me to stop booking with him. While I can acknowledge the quality of his work, customer service and professionalism are equally important to me as a paying customer.( Fortunate for me I do have this whole encounter voice recorded so that I was able to go back ACCURATELY create this HORRIBLE review! ) The salon itself is clean, well-maintained, and organized. The workstations, floors, and overall appearance of the shop were consistently kept neat during my visits. Cleanliness was never an issue, and I appreciate the effort that goes into maintaining a professional environment for customers. Stylist Review for Ruby: Ruby was the original technician who did my pedicure and unfortunately my experience with her was disappointing. She painted my toes SUPER SLOPPY the wrong color after I had clearly selected a different one and asked me to come back the next day to correct her mistake. SHE Never showed up the day she told me to come in to correct her mistake . When I returned for my scheduled appointment, she arrived over 30 minutes late. What was most frustrating was that instead of taking accountability for the inconvenience and mistake, she became argumentative when the situation was being addressed. Everyone makes mistakes, but professionalism is measured by how those mistakes are handled, and unfortunately that was lacking during my experience. Review for the Owner/Manager: I appreciate that the owner ultimately tried to make the situation right. At first, there seemed to be some hesitation when I requested acrylic on my big toes as a goodwill gesture for the inconvenience of having to return, missing work time, and waiting over 30 minutes past my appointment time. However, after reviewing the situation and recognizing everything that had occurred, the owner reconsidered and approved the request. While the experience should never have reached that point, I do appreciate that management eventually listened to my concerns and attempted to provide a reasonable resolution. Review for Austin: Austin is very talented when it comes to nails, and I want to give him full credit for the quality of his work. My fingernails always looked great, and I was consistently happy with the results. Unfortunately, I had an experience where I felt he was rude and dismissive toward both my mother and me, which ultimately led me to stop booking with him. While I can't fault his skills as a nail technician, customer service is just as important as the service itself. If professionalism and communication had matched the quality of his work, I would likely still be a client today.

I've been coming to this location since they opened with good results, but this last weekend I had…read morea wax with Shannon and she is phenomenal! She's makes you feel so comfortable and did a thorough, fantastic job. Already booked my next appointment with her.

Clean, friendly, and on time…read more Quick enough... Most EWC are freezing, this one is more reasonable...no blankets needed.

I love it here! All the ladies are so kind and friendly! The lobby has comfortable seating and a…read morenice selection of products to peruse while you wait. Isabella is my go to gal and she always goes the extra mile to make me feel comfortable. She always runs on time and strikes a perfect balance between efficiency and not feeling rushed. My results are always fantastic and last at least 5 weeks. Booking is super easy either online or by phone and I love getting text updates and reminders.

I have been a customer for over a year now. I love the whole wax room team, everyone is so friendly…read moreand through. You truly pay for a quality service here. Marley has been amazing!

I actually have been going to the new location in North Peoria on Lake Pleasant but it didn't show…read moreon yelp. I have been going the last few months and seeing Sully for my Brazillian wax and she is incredible! I have gone to many big waxing places and individually owned ones but Sully is by far the best Waxer I have ever had. I also love the sugar wax, I have zero issues after and she makes an uncomfortable area much easier to handle. Sully works at both the Park West and Lake Pleasant location.

The location offered a complimentary waxing service for training purposes, and we accepted the…read moreoffer. I booked the appointment, received a confirmation text, and planned my entire day around it. The appointment was then canceled on their end. When we reached out to understand what happened and see if there was a solution, management was harsh and defensive. Instead of acknowledging the inconvenience, I was left feeling like I was the problem for trying to resolve a scheduling issue that wasn't my fault. I completely understand that this was a free promotional service, but that doesn't mean a customer's time has no value. If a business chooses to offer complimentary services for training, they should honor confirmed appointments or at the very least handle cancellations professionally and with empathy. Simply dismissing the situation because "it was free anyway" is not good customer service. The issue was never that the service was free it was that a confirmed appointment was canceled after I had planned my day around it, and the situation was handled poorly. If the business wasn't prepared to honor these appointments, they shouldn't have offered them in the first place.

After going to a couple waxing spas in the east valley I wanted a closer location. Was very happy…read morewith the service here and will be my new go to waxing spot. Very clean and professional. Competitive pricing for same service I received from other companies. They are on Facebook for more details.

Aaria is great! Smooth and painless laser hair removal. Fast and efficient! Never thought it could…read morebe so easy!

I've been to Hello Sugar before (particularly this location) and usually had good experiences, but…read morethis last visit was really disappointing. My original esthetician was great overall, but she accidentally missed a very small section on one side during my Brazilian. Mistakes happen, so I called and was told coming back to fix it would be complimentary. When I returned, a different esthetician saw me. The fix literally took maybe 3 minutes total, but instead of simply correcting the issue, she insisted the hair was still there because that area "isn't included" in a Brazilian service. I've been getting Brazilians for over 12 years and have never once had that tiny section intentionally left untouched..... just on ONE SIDE MIND YOU...so the explanation honestly felt dismissive and gaslighting....actually it didn't feel that way. It WAS that way. What made the experience worse was that after fixing maybe 10 hairs, she tried charging me $25 for a "touch-up" that was clearly correcting an honest mistake from the original appointment. The employee I saw around 1 PM on Saturday the 23rd of May seriously needs better customer service training. Customers come back when businesses handle small issues professionally and respectfully -- not when they're made to feel like they're wrong for pointing out a missed spot. Really disappointing experience this time. Train your employees how to handle this better and take accountability.

Without a doubt, Charmed Wax provided the best, most professional and highest quality wax I've ever…read morereceived! In addition to it be relatively painless, the regrowth was much less than I've seen from other waxing providers. Jackie has a lovely personality, she's calm, warm and nurturing, while also maintaining a very professional and high-quality experience. If you need waxing done, especially if you're considering a bikini or Brazilian, you'll love the experience Jackie provides.

It was my first time with Charmed Wax, and my appointment was with Angela. Angela has such a…read morepleasant energy to her! The experience was quick and easy, which show her years of expertise in the field. Not to mention, the decor and set-up was clean and so cute!