Do not come here. They damaged my $200 cashmere sweater & my husband $400 Armini T-shirt. I do not think they do dry clean, they just wash it regural and charged the dry clean price. I will never come back again. I feel very disapppintment to this place. read more

I walked in with an item I wanted dry clean. Here's the conversation: Me: "Can you dry clean this bag?" Employee: "No." Me: "Okay um... why not?" Employee: "We stopped dry cleaning because the clothes got messy." Me: "Well then, you should take down the sign you have outside." Employee: *silence* In other words, this dry cleaners no longer dry cleans. Fail. read more

Hakuyosha Clean Living - They no longer dry clean despite the lit-up sign outside saying "DRY CLEANERS." - Dry Cleaning Near Me - Honolulu, Hawaii

For my first experience with dry cleaning, it was a very good one. The service was cordial and prompt. The clothes were ready when promised. The shirts were a silk or silk blend that I almost threw in the washing machine, so I did inspect them after I picked them up today. The colors were exactly the same as they were when I purchased them from Nordstrom's. There was no discoloration of any kind on any part of the shirts. They were grouped in threes, the upper buttons were shielded with plastic inserts that also protected the colors. I would also like to mention that shirts were free of any excessive chemical smell that people tend to associate with the dry cleaning process. I will be using Hakuyosha in the future. read more

Adore the sweet filipina ladies But this is second time I've had to return my aloha shirts in a month....came back with odd vomit like smell really disgusting.....so sad read more

The Beretania Times Hakuyosha location doesn't live up to the standard that its other locations have set before it. Why? Simply put: the service. Hakuyosha has set the standard when it comes to dry cleaning in Hawaii. The quality of their work is evident in the fact that colors remain intact, your stains will be removed, and it will still be the same size when you dropped it off. You clearly end up paying for a premium and don't go there last minute. I've gone to the Beretania Times location on several occasions and I have to say that the service experience has been rather lacking lately. They haven't been the most helpful. It almost seems like it is a negotiating game when it comes to figuring out when you will be able to pick up your garments rather than an up-front and guaranteed date. A recent encounter went like this: Me: Hi, just need to drop off these three dress shirts and get regular dry-cleaned. H: Ok Me: When do you think I can pick it up? H: Monday Me: That's a week from today?I usually can pick it up 5 days later? H: Oh, ok, Saturday then? All in all, the quality is all that matters to me and while the prices are a big higher than their competition, it is well worth the price to keep your clothes in fine order. read more

I've been coming here regularly for over a decade now and I always receive nothing but the best customer service here. They go the extra mile to ensure I'm satisfied. You can have your pants pressed only here which I really like. They can also remove stains and will hem garments. read more

I've been in hawaii and tried many dry cleaning chains - and this is hands down the best. Your light colors won't come back, yellowed or darker, your buttons won't be chipped, your problem spots will be removed, and even if you have a loose button somewhere and didn't notice - they will take care of it for you! I don't go anywhere else now :) read more

A really terrible place. They did a terrible job on my suits. It almost looks as if they laundered them rather than dry-cleaned them. The finish is awful -- dull and lifeless. And the prices are quite outrageous. To top it all off, the computer 'lost' my laundry and I had to pick it off the shelf. This happened at the Don Quixote branch. Altogether a terrible experience, and needless to say, I will never EVER bring things to Hakuyosha again. read more

I've used Hakuyosha my whole life. It's not a cheap place, but it's extremely high quality. Everything comes back clean and well cared for. Definitely the best around. read more

Went to get a long mummy hemmed. Terribly expensive charges $20 fir a simple hem and took 10 days to turn it around. Never go there fir alterations unless you have two weeks to wait. read more

This location I'm sorry to say is worst!! They should call it Pinoi dry cleaning because all the ladies there are Filipino and are speaking in their native language which I always thought is very rude! Although they call you sir and mam their customer service is at best "poor", and one of the ladies walks around coughing like shes purging a lung and doesn't cover her mouth. What is happening to Hakuyosha in this location and in general?? I get it cheep labor but come on! I moved here because it was more convenient and I had a consistent issue with the elderly Japanese lady at Sheridan now at Mccully. She would always forget what she is doing in the middle of doing it, the last straw was when she brought up clothes that weren't mine, and charged me for 7 dry clean when I asked for laundry on those items. I have complained but it falls on deaf ears at the corporate headquarters, probably because the manager there is Filipino too!! Not being racist but there is a high level of customer service expectation for people that dry clean. HAKUYOSHA get your shit together or I'm out!! read more

While the items I had pressed were indeed pressed well, the service received was pitiful. I emailed in advance requesting an estimate of what it would cost to press a wedding dress and tuxedo and made sure to include links to websites detailing the items in detail. I received a response stating what it would cost. I then replied about five or six times over the span of two weeks asking how payment would be effected and if I needed to fill in a form to have these services delivered (I was flying in for a wedding and so, am not accustomed to how Hakuyosha operates) but did not receive a single reply until I decided to call super early in the AM my time (due to time differences) and confirm verbally over the phone. When the items were pressed and delivered to me, I noted that the receipt indicated a price different from what I was quoted. I was going to dispute the difference but figured that it was only $10 or so so why bother. However, when I checked my credit card statement, I saw that they had billed me for an additional $60 in excess of what I was quoted. I called to discuss the matter and they started giving me excuse after excuse - all of which were fictitious and completely off base. First off, they said that I threw in a wedding veil which was not first disclosed to them. #1, the receipt THEY gave me includes the veil in the price which was as per the quote received by email and #2 they never pressed the veil to begin with because it was in the hotel closet until the day of the wedding. They then proceeded to say that I added a tuxedo vest which was, again, supposedly not made apparent to them in the email. Once more, I said that I included a link in my first email which clearly described all the pieces to the tuxedo. After dispelling that lie, they then proceeded to say that the difference is due to my mother's gown which was "extremely difficult to press and so, cost $60". Too bad for them it said on their own receipt that the gown was pressed for a mere $13.20. Losing my patience, I told them that what they are doing is unethical, I have the prices in black and white through our email correspondence, and that I shouldn't have to be dealing with this crockery when I am on vacation / my honeymoon. The clerk then ceased any further attempts to scam me and promised to have the difference reversed. This was my first and only time using Hakuyosha (in Hawaii) and I will never do so again. The poor customer service and blatant lies and attempts to unjustly steal money from me has totally put me off. Best of luck to all those who are considering using them for their services. read more