I brought my truck to Haldeman Ford of Hamilton for warranty service due to a failing transmission and a bad front left wheel bearing. The dealership kept the vehicle for approximately one week and then contacted me stating they had test driven the truck 80 miles and found no issues. I was told to pick the vehicle up. When I dropped the truck off, the fuel range displayed 47 miles until empty. When I picked it up, the fuel range still displayed 47 miles until empty. This suggests the vehicle was not test driven as claimed. Because the issues persisted, I took the truck to Burlington Ford, where technicians confirmed the transmission had failed and the front left wheel bearing was bad. Based on this experience, I would not recommend purchasing or servicing a vehicle at this dealership. read more

I bought my 2017 F150 from Haldeman Ford back in December, I got a recall and brought it in last Wednesday their service department sucks. They have not answered any phone calls and I have not seen my truck in almost a week for a simple recall not only did they hold my truck for five days they couldn't even get the recall done because they don't have anybody that technologically advanced. So I would respectfully like to ask you and your service office to go politely fuck themselves. Thank you for your time because I have talked to you guys more than you have talked to me in the last week about my vehicle. read more

Never buying a ford again because of these people. My work van is a Ford Transit Connect. I came to this location because the other one on Route 1 was having heavy labor shortage and couldn't take me in for weeks. The place was dead, not a single customer, and still took way longer than they told me initially and were incredibly rude for some reason. Unnecessarily. Will go to Mercedes or Toyota for my next van. read more

By far the worst customer service of any dealership I've been too. My wife bought a used Kia from them a few months back and within 6 weeks it ran out of oil. We brought it to a Kia dealership to get the issue diagnosed and during that time the motor went. We haven't had a car for 3 weeks now and this dealership has done nothing even though it happened while the car was still under warranty. I've called the GM, service manager etc and zero has been done. Do not buy a used car from this place! read more

After 16 years with the same car, I finally purchased my own vehicle from Haldeman Ford in Hamilton on Route 33, and I couldn't be happier. They met my financial needs and were kind and helpful. I have to say, it was a seamless experience. My new 2023 Explorer ST is absolutely, breathtakingly beautiful. Blake, Walter and Steve (manager) have been so helpful thus far. I have nothing but good things to say about this establishment. I live minutes away and will be continuing to come to this location for all of my service needs. My parents also have a Ford Explorer (not purchased here) and they now will be going to Haldeman Ford for servicing. Keep up the good work!! read more

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My son purchased a pre owned jeep June 20t. It was in pristine shape inside and out. We live in Pa and needed a PA inspection. Besides the fact it took over a month for his tags to come in, it failed inspection due to the rear axles leaking and the car should never of been sold that way. It could of been a tragic safety hazard. They said they would fix it, we dropped it off for service August 12, we were told it will take 1 day. Here we are, September 8th and NO JEEP!! The excuse after excuse and the lies after lies as to why it wasn't worked on. They NEVER once reached out to us, the ONLY contact was from either my son or myself reaching out to them. They never offered s rental, when my son asked about one, they said they had one being returned that night and they would call, they never did. They said they had to order the part, days went by, nothing, we called again, now they do not have the tool to fix it so they have to send it toa jeep dealership. Pretty incompetent. They told my son the wrong dealership it was at and we only found that out because we kept calling for an update and finally someone there realized it was at another jeep dealership. We found out from them that the jeep had just been dropped off 2 days prior UNANNOUNCED which means Haldeman ford had his jeep sitting there for 2 weeks while they lied to us. Jeep was short technicians and could not get to my sons jeep for a couple weeks. Luckily they just fixed it, 4 weeks later and it only took them a few hours. They did the job Friday Sept 5th, Haldeman ford picked the jeep up friday and still have yet to call. With the info that the jeep is done, my son reached out to haldeman to say we are picking up the car today regardless. We have called countless times and left multipin voicemails and no one calls back or answered the phone. I even called the GM who has yet to call back, shocker. The pure incompetence, lack of dignity, integrity, customer care and customer safety is disgusting. Since you have had my son's jeep for a month, you can refund him a car payment. At this point you have had his jeep longer then he has owned it. Bottom line is you should of never sold the jeep leaking like that. I know Nj is not mandated to do a safety inspection but what about a safety check. DO you bother to look at cars before you sell them? This could of been a tragedy. Shame on you. read more

very very good place to do business, I did some online research first on decideing what I wanted and see what other brands and other dealers were offering ( I highly suggest to anyone ,do your homework), The Maverick is a very good priced competitve in pickup trucks. Went to Haldeman Ford 3 x and talked to Max ( he Se Habla Espanol !), he was very patiance with me and all my questions, Steve the finance guy was great about answering my questions, I finally decided on a Ranger and love love love it, Isaiah ( the service writer) gets kudos , when I went back to get my plates he over heard me talking to Max ( who was very busy taking care of a customer ) and instead of letting me wait or having to come back, Isaiah stepped up put plates on for me ( he did not have to do it), but the friendliness of the dealer reflects on how they " care" about their customers and potential customers read more

I bought my 2016 Ford Edge Titanium in 2020 at a dealership in California. In March of 2023, my car was just out of warranty at 107,505 miles. I needed a new transmission. I paid for it. $6,163.83 out of pocket. The transmission had a 2 year warranty on it. About 2 weeks ago 08/07/2025, I took it back in, because it was jolting, and having trouble shifting gears. My mechanic had already told me that it was the transmission but advised me to go back to Ford since they had just replaced it in March of 2023. I dropped my car off to Javi, who was wonderful and updated me in the time frame he gave me. He confirmed that I did need another transmission and it was a little under $8,000. My car was then at around 145,000 miles. So less than 50,000 miles & it already needs ANOTHER transmission. Obviously, I was upset. I met with Randy, the service manager, where I explained my situation, hoping we could come to a joint solution, as they had put the last transmission in. While bringing up previous service records, I was told that the car actually had the transmission replaced prior to me buying it in 2019. So this car was needing a FOURTH transmission in less than 10 years. Randy was completely unhelpful, arrogant and his only solution was to offer me 10% off the service. Ford was offering $500 for a trade-in value. KBB value of this car with a working transmission is around $5,000. So had I of replaced the transmission, I would be paying more than the cars worth. I was hoping to get more for trade-in value due to it being their negligent transmission that they put in my car. No car needs a 4th transmission, honestly probably ever in its lifetime, let alone in less than 10 years and at less than 150,000 miles. Because of Randy, I will never bring my cars to ford to be serviced ever again. DO NOT get your cars serviced at this Ford dealership. While dealing with the transmission fiasco, I was looking online at Ford's used selection of vehicles. Rich called me regarding an inquiry I put in. Rich was and is the ONLY reason I bought another car from Ford. Had someone else called me, or I just went in there, I would have taken my business elsewhere. Once I explained to Rich the situation I was going through, he asked when I could come in, so I could meet with Randy and then we could go from there. So I did. When we got there, Rich was so pleasant and brought to Randy. After Randy wasted my time, Rich took over and we looked at cars that I was wanting. He was the BEST salesman I've ever had and I've bought multiple cars. He wasn't pushy, he answered all my questions on the history of the cars, pulled all the car faxes I requested and explained the things on the Carfax that I was questioning. He made the entire process such a relief after what I had been dealing with. I knew I wanted a car that I could purchase a warranty on, so we narrowed it down to a Lincoln MKS, which I love. 10/10 I would send ANYONE to Rich to buy a car from! Then onto Blake. He was the one who explained to me my warranty options. He came out with basically every option that was available for my car and again, sat down with me and explained it to me, we went over how much I was likely drive in a year, what the pricing would be since I was paying cash for the car & warranty, etc. I wish everyone had a Blake & Rich. 10/10 for both Blake & Rich!! Only giving a 4 star because of them. 0 stars for Haldeman Ford Service Department. read more

They are not trustworthy and cannot be trusted with your vehicle The most important thing is finding a mechanic you can trust . I believed with Ford's reputation in the line this might be a place you can trust with your vehicle . Instead they charge you high prices and then you get your car back and it isn't running . Then you can pay to tow your car back to Ford even though it was running when you started the process . So now you can pay them the second time to fix the same problem while they assure you the thing they replaced I itally coincidentally totally needed fixing in spite of it not fixing the problem. My advice if you are driving by here and your engine starts smoking in front of them, and you realize that the engine is in fire don't even go in there and ask them for a glass of water just let your Ford burn . After purchasing Fords for 2 decades after this debacle , I will not return ti any Ford dealership . read more

Hey #haldemanford Remember when you said at 125,000 miles that my Honda Civic Si was "junk"? Remember you said that this was "the beginning of the end" since I needed a new clutch....a wear item. Remember that you told me that I needed to buy a new car cause all I could do with my car is take it to "ABC" [AKA: the junk yard] Well here I am...still going strong with no issues. Try being honest next time. read more

Haldeman Ford Hamilton - 2007 Honda Civic Si - Car Dealers Near Me - Hamilton, New Jersey

Brought my vehicle in for service to have my driver side window repaired. The technician replaced the wiring harness on the door to the power windows. Picked it up that day and on the way home stopped for gas only to have the gas pump door flopping in the wind. Called Haldeman service the next day , told them the issue. I said the technician must have damaged it by accident, they said to bring it in. Brought it in, a technician looked at it and then proceeded to give me the price. I told him it worked fine 2 days before I brought it in so it should be on them. Now This is my work vehicle and I'm in it every day, so I know it inside and out. She then goes and talks to the service manager Randy. Comes back and tells me it's not their fault. The part cost $132 plus 1 hour of labor at $200. But they would eat $100. I told her no way so she back to Randy and explained my position. I then watched Randy on the other side of the door ( just 10 feet away) tell her that it was my fault and they would not in any way pay more than $100. He stormed off and she came back to explain. I was furious he couldn't come through the door and explain it to me himself. This was a sign of a coward that had to send someone else . In my business I deal with customers all the time. If there is a chance one of my guys damaged something I discuss it with them and work out a resolution. I also just spend $2600 on service for 2 vehicles. The arrogants of Randy not to talk to to me. This is no way to treat a customer. So for a $300 fix he lost a service customer for life, plus bad reviews and a new car purchase. I will never recommend Haldeman ford again because of Randy the service manager!! read more

Haldeman Ford on rt 33 Mercerville NJ is not a recommended place to shop . I stopped in there 3 time this year. Once in early October 2024, once on December 13 and finally today, December 17. I walked onto the lot looking at their inventory then proceeded into the showroom. I spent 15-20 minutes looking at the vehicles in the showroom including the Lighting that was on display. I've been looking at the EVs for a while now and am interested in a Lightning. In the meantime from Mid Oct to Dec 11, I test drove 3 lightning in florida and really wanted to purchase one as the dealerships there were helpful, courteous and extremely knowledgeable. Since I'm a resident in NJ, i wanted to buy locally. I had nothing but wonderful experiences at the dealerships in Florida where I reside in the winter. I a back NJ now for the holidays and am ready to buy. All 3 times I visited Haldeman's place of business, no one ever took the time to greet or approached me. Employees were talking with co workers, a few were busy looking intently their phones, no one seemed particularly interested in being at work let alone getting off their LAZY A$$ES to say hello or ask if I heeded help. This is poor, poor, poor customer service and reflects greatly on their business. Haldeman Ford in my eyes, must not need any sales to stay in business. Once again, this happened on all 3 of my visits to that establishment. I will NEVER recommend nor shop there again. I've owned 3 Fords in my time and never experienced the lack of customer service at any other dealership. This place deserves to go belly up. In addition to this review on Yelp, I will be sending this review to corporate. I would rate it a zero if I could. read more

Traded in my wife's 2019 jeep limited Dealer gave us Fantastic money on our trade-in the wife absolutely loves her new SUV plenty of storage read more

Haldeman Ford Hamilton - Sweet ride wife loves her new SUV - Car Dealers Near Me - Hamilton, New Jersey

Came for what I thought was a wHeel bearing problem but it was just the wheels. I went in without an appointment, they checked my car out, and it was just the wheels .. and they gave me a small discount since it was t the major problem I thought it was.. So happy.. another place quoted me for $800... geez.. it pays to come to the dealership read more

My experience was exceptional. They were honest about what I was eligible for and had a decent inventory for my choice. Other dealerships were talking, these guys delivered! Cameron was great and so were the finance managers. I would highly recommend!!! read more

The dealer (through Walter) took our deposit for a Mach-E Premium with extended range battery on October 14 and sent us a contract and car sticker, saying it would be delivered mid-November. I have texts and a credit card bill that show all of this. You can also see the car on Ford's website. On October 28 Walter called to try to sell us a more expensive model (The GT). On November 3 Walter called me. He started the call by saying something about us wanting a Mach-E Select, a car which doesn't have most of the features we want, and telling me they won't sell me the car we had put a deposit on. He also tried to get me to buy a used car, which would mean giving up the government incentives. Certainly tried to play me for a fool on the "select" comment. Do you think this was bate and switch, or an honest mistake? Please also note the dealer's draft contract had a $299 optional fee for an auto theft insurance policy that Walter told me Haldeman supposedly puts into all contracts. Seems pretty sleazy, but Walter was willing to remove it. My experience with the parts department concerning a Ford charger was also awful. My view is that one star is too high! read more

Brandon was an absolute professional and a pleasure to work with when purchasing my beautiful Ford Bronco. He patiently ran tons of numbers for us, answered all of our questions, and was open and honest about everything from start to finish. Even during the test drive, he was upfront about the high monthly cost of a Bronco, which was greatly appreciated; I'm sure it would catch many people off guard since they're so popular. The process was smooth and easy. Thank you again Brandon for helping me buy my dream car!! read more

There's good and not so good with working with the used car sales person and his manager. Early in the process they were very transparent about some paint damage on the roof and both quarter panels on a 2019 Ford Explorer Sport. After asking what they would do to fix the damage they told me they would as they wanted to sell the car and take my 2019 Ford Mustang Bullitt in trade. Based upon their commitment to repaint the roof and buff out the other scratches on the quarter panels I made a deposit with my CC. A couple days later after they had supposedly checked with their in house body shop they decided that they were not going to repaint the roof, etc. as it was too expensive. As compensation they offered to discount the price of the vehicle $750 and if I wanted the roof painted I could take care of that at my expense. Suffice it to day that $750 would not be enough to get the roof painted. The good is that they were transparent about the condition of the vehicle. The bad and most disappointing part is that they broke their verbal contract to do the body work required to repair the damage to the roof and quarter panels. I do not recommend doing business with Haldeman Ford. read more

Update: The GM ( George Abel) reached out to me the next business day about my dropped Bronco order and initial unfortunate interaction with one of their employees. They admitted their mistake and took ownership of the problem. They rectified it by finding me a car that was almost identical to the one I ordered. The sales team ( Kevin and Brandon ) were awesome . Steve from finance was thorough and patient. We finalized the sale today without a hitch. I would definitely recommend this dealership . Everyone makes mistakes .They were able to take a bad situation and turn it around in a timely and very efficient manner. read more

Could not get one single person to answer the phone after having my car for over 5 hours. I guess this is what they mean by ford Fix or return to dealer. Avoid purchasing a car here read more

What do you say about a dealer who takes your order for a new 2022 Maverick, takes your money, and then a year later tells you that the order was cancelled 10 months ago, but they never notified us why, and where was our deposit money? After asking George Abel where my deposit money was a year later he quickly credited it back to my credit card. He only did this because I asked for my Private offer on a 2023 Maverick which I was entitled to. I hope Mr. Abel finally explains to me and all involved, where my order is, who cancelled it, and how my order was changed 6 months later from a Ford Maverick to a Ford f150. I have given Mr Abel every opportunity to correct his dealership fraud, with no explanation to date. His offer was to order a 2023 and pay the 2023 price instead of the offer price for a person having an accepted 2022 order by Ford Motor Company. STAY AWAY FROM THIS DEALER!!! Bernie our salesperson was very nice, it is not his fault, but what kind of dealership would do this to a 9/11 family. Imagine what he will do to you!!! read more

!!! Disastrous Experience, Unreliable Service, Unfulfilled Promises !!! I wish I could give zero stars because my experience at Ford Haldeman-Rte 33, Hamilton NJ was an absolute nightmare. I did inquire about the service, and next steps before towing my car into the dealership. I brought my car in for service with a list of issues, expecting professional and timely assistance from a reputable Ford dealership. Instead, I was met with incompetence, unfulfilled promises, and a complete disregard for customer satisfaction. To start with, the service advisor Javier promised a full diagnostic report for the issues and an estimate for the repairs. He seemed more interested in pushing for repair asap without any detailed diagnosis. At 8am he calls me for the repair estimate of $1800 with 5 hours of labor. At 11am he calls me again for car pick up, which means they did not take 5 hours for labor. To be more arrogant, he asked me to pick up the same day, nor I will face $50 storage charge per day. I was actually travelling out of town, and I tried explaining to Javier, but he did not budge. They tried to make money instead of carefully fixing the actual issues with my vehicle. It felt like I was being upsold at every turn, with no genuine concern for resolving the problems I came in for. It's disappointing to see a dealership prioritize profits over customer care. No warranty details of the work was given, even though I kept asking for it. He did not even know how to correctly type in a phone number for updates. Each time I called for an update, I was met with vague responses and promises that were never fulfilled. It's evident that their communication skills and organizational abilities are severely lacking. To add insult to injury, when I finally got my car back, it was clear that the work hadn't been completed as I got the engine light next day. I take the car in again, and was told there were more wires damaged. Service advisor SAL, states that it will be $400 labor, and $80 parts, with a $200 diagnostic fee. Some of the issues I initially reported were still present, and in some cases, new problems had emerged. It's unacceptable to pay for service only to receive subpar results. I went in to the dealership to seek more assistance. Mike, took down all the notes, and promised to have the service tech call back, and resolve the issue. It has been 2 weeks and there has been no call, no text, no email as to any update on the car nor service. The overall lack of professionalism and accountability at Haldeman Ford-Route 33, Hamilton NJ is deeply concerning. As a customer, I expect transparency, reliability, and competent service, none of which was delivered during my visit. It's apparent that this dealership prioritizes profit margins over customer satisfaction, and I would strongly advise anyone considering their services to look elsewhere. In conclusion, my experience at Haldeman Ford-Route 33, Hamilton NJ was a complete disaster. From the inadequate service to the lack of communication, I was left feeling frustrated and disappointed. Save yourself the headache and take your business elsewhere. This dealership has lost my trust, and I will not be returning. read more

Terrible new customer service experience ... I Scheduled an appointment SEVERAL weeks in advance and paid $175 to have my work truck towed in only to wait about 10 days & 5 phone calls just to get the estimate back! Finally it came and the price was astronomical just for some breaks and diesel work so I had it towed the heck out. I can't trust these guys...they seemed to only cared about existing customers Bc I received 0 effort. read more

Called for a basic part, and the part advisor clearly did not want to do his job and just hung up on me... called back and they kept me on hold and hung up again. take you business somewhere else, this dealer could care less about customer service. read more

Horrible place I brought a 2017 truck and only had it 42 hour and the check engine light came on ! The service is Horrible nobody is helpful ! They kept my truck for 3 days without telling me anything , it took for me to come up to the dealership to find out my engine blow ! And they previously turn the check engine light off 2 months prior . How can you sell a vehicle knowing it isn't right to drive !PLEASE SAVE YOUR MONEY !!! read more

Went there to buy new vehicle and they said one was coming in next week - we thought about it and called back to let them know we wanted the vehicle. They said come back in and we will run the financing for you - after they take all of our information (hours have been wasted talking and driving back and forth) they then inform us the vehicle is going to a sister dealership and if you want the vehicle you have to (are you sitting down) pay an additional $7500.00 on top of the MSRP. As temping as that sounds.....I will never buy or lease a Ford again and certainly not patronize Haldeman Ford Trenton NJ. read more

My coworkers wife brought her Explore in for an oil change, they called her stating she needed rear brakes. She said she would have her husband replace them and to just perform the oil change. When she gets there to it up she's handed an $800 plus bill which was never authorized. They're telling her she can have the keys when the bills paid! I now know why their called Stealerships. read more

They rotated the tires and left lug nuts loose - I noticed a vibration and brought it to them and the tech sincerely apologized - STRIKE ONE They rotated the tires and left lug nuts loose again - I noticed 2 lug nuts missing on the rear tire. Checked others and found 2 others not even hand tight. Brought it to them and they refunded the service. - STRIKE TWO They changed the serpentine belt and check for leaks. They called and said the transfer case might be leaking. After they changed the serpentine belt, my wife picked up the car but heard a rumbling on the way home. Turns out they never re-secured the lower motor shroud. So it was dragging on the ground. They refused to help get it fixed. They tried to say they don't remove the shroud to do the serpentine belt. But they check the transfer case!- STRIKE THREE This place is a joke. Run by jokers. They don't return calls. They can't get out of their own way. Find someone else. Never again. read more

I'm only giving three stars because the Salesman for Subaru was awesome. This particular location is not an actual Subaru service station (it is but it isn't), it is in the bigger Ford Dealership area. I didn't like much of how I had to park on the other side of the freaking planet and then go in, give them my info and wait for almost an hour for an oil change. I like the places you can drive up to the service door, come in, get out and they scan your car and your in and out in 30 minutes. The waiting area was nice. I won't come here again, I would rather go to a Quik Lube type place. read more

Sales Department always gives good deals Collision center worked on my car many times always top notch read more

John Senft is exceptional. So personable, honest and knows his business. A wonderful experience. Thank you John !

Not a honest dealership. They supposedly offer a 10 year 150,000 power train warranty so we were going to purchase car from here. Not very professional. Cursing was used during Text messaging and pricing was shady. Definitely don't feel comfortable using this dealership. Buyers beware. read more

We bought 2017 Ford Explorer because we have a big family and it would be reliable to drive around. Then when we went to point pleasant the car had an issue the whole way driving home. Then it sat there for a little bit and went Haldeman Ford. It was there for months. Once we finally got the car back, it was barley a week later until my dad was in the car with his wife that he could have been killed the brake failed. Thankfully nobody got hurt and my dad was able to stop the car. Turns out, only one of two bolt in the caliber was screwed in right. read more

Not very happy with this dealer. Service department is terrible. My daughter had a appointment at 10:30 in the am for recall and oil change. Car wasn't done till 2:30. They told her back brakes were so bad the car should not be driven. Almost $900 quote for the rear brakes. I changed the brakes myself. They were not even that bad. They just tried to take advantage of a 19yr old girl. Bad service. Will never go there again. read more

Another great experience with this Dealership! Don Candelori and the rest of the staff made our purchase of our vehicles simple and easy at a very reasonable price. (Also a special shout out to Courtney in internet sales) Always walking us through the process making us feel comfortable and confident. Don Candelori has been our "go to" guy for our families car and truck needs for many years. His professionalism and knowledge of the process is head and shoulders above all others we have dealt with. We highly recommend Haldeman Ford in Hamilton for all your automotive needs! read more

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Your service staff especially Randy Warner are poorly informed and provided horrendous customer service. After purchasing 5+ autos there and spent many thousands on services I will never do business with any Haldeman location ever again. read more

I got lied to about multiple things on my truck. Fake car fax report and the wont even give it to me in my papers. Also the also wont give me the inspection report. Also was a fake . Turns out my truck is a flood vehicle. 30k out the window read more

The service manager has left a response trying to reach out to me. I do not however, intend return to this dealership in the near term so will not be contacting him, but in reflection of the manager reaching out to me, which itself reflects the fact that they may be trying to turn this place around I'm willing to slightly neutralize the impact of my review by upgrading it to a two star. My original review still stands however, its not enough that you contact upset customers afterwards, they need to ensure their customer service managers are trained appropriately in communication. However if they are trying to turn this around I do respect that and so will monitor future reviews and if after sometime there is a significant improvement may consider trying them again. read more

Richie Palumbo was our sales representative. He sold us the car we wanted and really worked with us on the price. No games, we were in and out. The finance Mngr. Rich tried multiple banks for our loan to get the lowest rate. I can't say how impressed I was with both the salesman and the finance mngr. I have bought dozens of cars in my lifetime and this is truly the first all around good experience. I would highly recommend this place to anyone! read more

Wish there was a 0 star option cause they don't even deserve 1 star. Was sold a lemon and no after 2 warranty repairs for the notorious death wobble it happened again, and no I am being accused of being a liar. Great service. Stop selling defective vehicles that can get people killed. read more