Michael Figueroa pulled over on the side of the highway to assist my friends & me with a flat tire. We had absolutely no idea what to do and were terrified until this sweet man came to our rescue. He even had to leave, then return to the site to get a Jack and some other tools to complete the job. We offered some compensation but he refused to take anything from us. He is the type of person to restore your faith in humanity. Thank you Mikey!!! You saved the day. read more

My car was vandalized while under their care and they flat out told me it wasn't their problem. They have zero security on their lot and the customer service is terrible. Do not take your vehicle there if you want it taken care of professionally. read more

A Quality Auto Lube & Preventive Maintenance - My fuel line was cut with a razor or sharp blade while under their care. This is the picture the Hyundai dealership sent me - Auto Repair Near Me - Kailua, Hawaii

Courteous, knowledgeable, professional, aloha. They did a great job replacing the transmission fluid, and an oil change on wife's car in a timely manner. Mahalo nui guys. read more

Finally found a Great mechanic shop. The people of Quality auto are remarkable! Their diagnostic was prompt and more affordable than any other shop I've found! They listened to all of my concerns and even helped me find a way to make the repairs and stay within my budget. They worked on my schedule (I needed a quick turn around on the repairs) which made me feel great. The concerns I had were quickly taken care of. My car now runs perfectly and I feel like I got not only what I needed but also what I wanted. It's rare to feel completely satisfied when it comes to car repairs, but it's in the name A Quality Auto Shop! They have earned my respect and my future business! If you need a mechanic, don't search around, go to them and experience what a real Quality shop does. Thanks to the guys, we are grateful for the work you guys provided. We will be back! read more

Extremely helpful and honest. I brought a Jeep that I had just purchased into Quality Auto and they evaluated it for around $75, and discovered numerous problems. They were upfont about the potential costs and even though I had a choice of getting the repairs done there or getting a refund, they suggested I get a refund (they could have made a lot more money but instead were honest and forthright). I highly recommend going to them as a mechanic you can trust can sometimes be hard to find. read more

For the last 3 months my 1999 lexus es300 has had a very strange vibration in the rear end, as well as squealing from the serpentine belt. My fear was the vibration in the rear was a hub bearing (not an easy fix) and told John (one of the great auto mechanical engineers) when I called this. John was great and told me it could be many things and we need to look at it before we decide. I called on Friday and they fit me in the next Tuesday. After dropping off the car and telling John what I thought it was. I received a call telling me the vibration in the rear was only a bulge in the tire and they did not feel it was anything else. John did say the belts needed replaced and did this for a very reasonable price. I told John I would like them to fix the tires as well. But unfortunately they do not do tires. Quality auto fixed my belts and informed me my rear breaks would need replaced very soon. When I went to firestone to buy 2 new tires I asked them to give the car a good look over. After paying for my tires and alignment I asked the tech if everything looked fine I was told everything checked out. I then asked how did my breaks look? I was told great. I am the kind of guy who likes to fix things before I pay someone else to do the work, but when you have a shop you trust it's easy to take it to get it fixed. read more

These guys are seriously awesome! They are knowledgeable, patient and timely. Even though they are busy, they always manage to fit me in. I have gone to them a few times when I have really been in a pinch and they've totally helped me out. My boyfriend was deployed and my car broke 2x - cars are not my thing and I have no interest or patience to deal with them other than using them to get where I'm going....the guys at Quality Auto went above and beyond to explain and price out all of my options. My boyfriend and I are so appreciative of Quality Auto being trustworthy, reliable, insightful and reasonable. I've gone elsewhere in Kailua and I can tell you - you won't beat the quality, service and prices that you'll get at Quality Auto! read more

I bought a ford Ranger 2 years ago and the guy told me the Ford dealer was ripping him off so he went to quality auto and always got good service at the right price. So this is where I've taken my truck for 2 years now and I have to agree with the other reviewers that these guys are trustworthy and fair. NOTE!!! they at times close early and I think especially on Friday. Also sometimes they are too busy so I highly suggest calling them first to be sure. read more

I've taken a few cars to them for the past 10 years. From my clunker Honda - New 4runner. The service at this place is hands down the best, fast, and efficient. All the employees their are full of aloha & have such great professionalism. Best Auto shop in the state! read more

We took our van to them to have the driver's door actuator repaired. These guys were great, fast, and priced fairly when compared to the dealer and a couple of other shops I checked around on. You wouldn't think it was a big deal to not have the remote work, but hauling kids, food, etc, pushing a button makes life a little easier. Thanks again to the staff...I know a couple of the screws were tough to remove!!! read more

Went in for an oil change today. Good price ($39.99 with new filter), super fast service (done within about 30 minutes) and very friendly and professional service from Kalani. Highly recommend and will be back! read more

We were new in town and hesitant to go a chain auto repair. Kalani provided great service and went above and beyond showing us what was wrong with our car and making sure we understood. read more

This is the only place i take my car when i cant fix it myself. They are so much cheaper than everywhere else and very honest. Every place i have been they try to get you to buy useless materials and this place does not do it. They also don't treat you like you are dumb. I would definitely recommend this place! read more

This place is hands down the BEST! John the mechanic there displayed the best customer service I've ever experienced and on top of that he's insanely fast and efficient! I felt like I could trust him immediately. I'm so happy I finally found a place that I can depend on. read more

Brought my truck a couple times for repair. The first time went well, but the second time I was given a quote via a call after they assessed what was wrong. I said go ahead and repair based on that call. Got another call after the initial work was done and was told there would need to be additional work making the total over$1500, 3x the original quote. I had to get it done since they already did some work but still had issues. This is an older truck, so if I knew the real cost, I would NOT have them do the repair and possibly donate it. Will not be going to this shop again. read more

Absolutely amazing experience. Our car was becoming unsafe to drive and although it was a holiday weekend and they were supposed to be closed, they still took the car in and fixed it that day. Was very upfront and honest about cost and expectations. Prices were fair and on par with other shops and service was extraordinary. Recommend this shop and will use in the future. read more

John and Mike are just great! I dropped off my car to be checked for a leak and they found it and fixed it for way less than what I would have paid elsewhere. If you're looking for an honest shop to take your car to, take it here. You'll be glad you did. Thanks guys! :) read more

Best Auto shop ever. I have never met such amazing people Kalani is just an amazing person and mechanic. If I could I'd give more than 5 stars!!! read more

Went to a couple other places before I found this place. By far the best customer service. The work done was top notch and done quickly. Sometimes parts take a bit to come in and a little pricey for difficult jobs. You get what you pay for. Definitely will be coming here again for any vehicle needs. Highly recommend them! read more

I've been a Quality Auto customer for about 12-15 years. John and Mark have serviced my various vehicles over the years with honesty and integrity. They tell me what might need to be done next in terms of maintenance or repairs, so I can plan for it. They tell me honestly if something can be safely put off for a while, and explain in detail what needs to be done, and why. As a single woman, they have been an invaluable resource. They shop for the best price on parts and I've always been satisfied when I drive away that they have road tested it and the work was properly done. In addition, they are fun and courteous on the phone and in person. I trust these guys SO much and have referred friends and family over the years, and will continue to! Mary Rose Love read more

Aloha, Last week, I was in desperate NEED of a mechanic. I was very scared and hesitant to go to ANY shop. But I desperately needed help. My transmission had gone out. This vehicle is my everyday vehicle, and my ONLY vehicle!! I needed it done at a reasonable price ASAP!! I called Quality auto seeking assistance explaining my situation and was told if I can bring it in that day (tow) they will check it out and see what needs to be done. When I arrived there were 3 men working there buns off!! Each individual stopped and took a moment to great me or acknowledge me as I walked in. I felt very welcomed as any customer would want to feel. This younger lad, instantly opened my hood started looking around and told me they can get it fixed within 2 business days. As scared as I was i had put my full trust into these men's hands. The next day to my surprise I received a phone call with wonderful news that my vehicle is done!!! And sooner then expected. Upon arrival I was so surprised, overwhelmed and just blessed. My car wasn't just fixed. It ran so smoothly it was like butter melting on a hot pan!! In fact it ran even better then before. The knocking (tapping) sound was no longer going off under my hood. And believe me when I say sometimes it was so loud i blasted my radio. To top it off they had checked and filled all fluids. All within my given budget. How truly satisfied I must say I am with the service i received from A Quality auto!! Highly recommended for excellent service with true aloha all within your budget. They will find a way to work with you for any means necessary!! Thank you A Quality auto for a smooth, satisfying and excellent service. I will defiantly return in the future for any auto repairs, I highly Recommend you to put your trust in there hands. You will be beyond satisfied and your car will be running just like new again!! Cool dudes!! read more

These guys are awesome. They know you by name, very honest and up front with you. I highly recommend a quality auto. They were able to fit me in the very next day. I was referred by a friend and it was worth it. read more

I have a 2006 Chevy Impala that I took to a dealer to check out a oil leak. I was quoted a price that almost gave me a heart attack. The entire engine needed to have all the seals replaced and a new rack and pinion. I have taken all my auto troubles to Quality Auto to see if this was what needed to be done. Jon advised me, that was a good idea because my rear seal was leaking, and he had to take the engine out to fix the problem. I was surprised on how much the total cost was going to be for the same work. I have to say, I saved $1200.00 after all expenses, rental car, gas, etc. I will continue to take all my auto problems to Quality Auto. Frank, Jon, and Allen are the greatest. They give good advice and what needs to be done now, and what can be put off for the time being. They saved me a lot of money and headache. They also provide good Customer Service. Jon called me a couple of times to let me know how he was progressing with my car. Now that's Customer Service. Keep up the good work, read more

I had an excellent first experience bringing my Subaru Forester to Quality Auto for repair. Not only did they provide great sevice, but ensured that I was fully aware of the problem and its cause so I could address it appropriately in the future. These guys take an immense amount of pride in their work and they look out for their customers. read more

This place did a fantastic job!!! I took my daughters 2005 Nissan Sentra when the engine light came on and they were able to diagnose the issue quickly. They called with a reasonable quote and made the repairs the same day. In addition, they offered some recommended maintenance items that did not need to be repaired right away. I will definitely be back. read more

My car starting acting up on the side of the road. We called Quality Auto and they immediately took us in. Kalani was able to diagnose the problem and spent time calling all over the island for the part for us. He was super helpful and so friendly. Once we found a place that had the part, he was able to get it fixed very quickly and have us back on the road. I didn't have a shop on island that I trusted with both my car and my wallet. I have one now and I will be recommending them to anyone. read more

Jon is amazing!! Took my truck in for a clicking noise coming from the engine area. Jon called me before doing any work and explained everything. Completed work quickly and even showed me old parts and where problems were. Thank you Jon!!! read more

These guys are great. Good fast work, honest and straight shooting. They have been keeping my car on the road long past its due date and I wouldn't take it anywhere else. Just wish they did Safety Checks too. read more

I had engine trouble after having it "repaired" two different times at two different places. After having the same problem, I took my car to Quality Auto and they repaired it permanently. The price was also better than the two previous places that couldn't do it right. John and Marc are honest and do an awesome quality work. read more

The name speaks for itself! Quality Auto Repair. Mahalo Frankie & John for taking care of my Honda CRV! Appreciate your honest opinion & suggestions! I have found the right auto repair shop! Great location too. My car is running on point with 210,855 miles! Good attitudes. I'm so happy May God continue to bless you both read more

I needed a repair for a steering issue I was having with my car so I left it with Jon and Alan. Alan checked me in with courtesy and efficiency and then Jon began his analysis. He gave me the details on what was likely the problem and thought the repair should be covered by either a recall he discovered or under warranty. Mind you, he took the initiative to search for the recall, it would not have occurred to me. (Nor would it occur to me that a mechanic would suggest I take my car elsewhere to save me money when the shop could have led me to believe that they should take on the work themselves). He then put together all of the information I would need to take to the dealer. As far as customer service goes, these guys are right up there with the best and good customer service can be hard to come by these days. I don't throw around recommendations lightly but Jon and Alan earned my trust and loyalty and I wouldn't hesitate to recommend Quality Auto. read more